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MrFluffyFriend has a rating of 1.8 stars from 430 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MrFluffyFriend most frequently mention customer service, dog bed, and return address problems. MrFluffyFriend ranks 629th among Pets sites.
This company responds to reviews on average within 21 hours
My dog is a border/Norfolk terrier crossbreed and measures 24 inches from nose to start of tail and a medium bed was too small for him as he could not lay out flat.l sent an email to the company and received a reply,offering me another larger bed with a 30% discount and to keep the first bed which we will use in the car for long trips.First bed medium changed for XL which is right size to lay out in.He loves it lots of room for daytime lounging and night time sleeping.
Nowhere in ad did it say it was coming from China. It is a scam. To return, it must get back within 30 days of receipt, with proof of delivery, cost more than the bed, not possible. Quality was bad, everything the other reviews said was true. No phone number to call just an email to message through.
You will not be able to return unless you pay 200.00 to ship a 2 pound package to China. This is an Intentional scam. They offer you 15% to keep. Report to Federal Goverment Fraud department. They are using different names but the same scams. File your complaints. BAN THEM FROM DOING BUSINESS IN THE USA.
Tip for consumers:
AVOID THEM AND ALL LIKE COMPANIES. THEY RUN UNDER CALMING PUP AS WELL.
Products used:
No refund because no one is going to pay over 200.00 to ship to china.
Date of experience: January 4, 2023
Super fast processing and shipping. Fantastic bed. Would highly recommend! Good seller, recommended! The quality is super, the dog really liked it. I want to separately note the delivery-it is sooo fast (1 week). We have such a bed, which is twice as expensive, and the fabric is the same. In general, I advise this seller and this product 4 days delivery! Wauw. Arrived in less than 2 weeks in Bordeaux! It's the second one I ordered because my cat absolutely loves this bed. Softness is good. Only for XL I find too small for an American bulldog steferd Very beautiful!
Date of experience: April 6, 2023
Dear Tammy, thank you for taking the time to share your positive feedback with us! We are thrilled to hear that your dog and cat loves the bed and that you found the processing and shipping to be super fast. We always strive to provide high-quality products and excellent service to our customers, so it's wonderful to know that we have met your expectations. We appreciate your recommendation and hope to continue serving you and your furry friend in the future!
At 70 years old I have had umpteen 4 legged family members and many choices of bedding for them, always looking to provide the best comfort. Seeing the MrFluffyFriend website picture of the sleeping dog I saw the perfect Christmas gift for Bertie my 10 year old Jack Russell X Scottie. When I unpacked the bed and ruffled it up a bit I knew it would be a shame to make him wait until Christmas day! I get comfort seeing him sleep so well and Bertie certainly snuggles into the soft plush cushion, nose buried deep into the surround, So 5 stars from Bertie & me, and money well spent I think. Just one observation in hindsight that I might have ordered a larger size, but Bertie is not complaining!
Products used:
Dog bed
Date of experience: November 24, 2023
Dear Pamela, we're delighted to hear that Bertie is enjoying his MrFluffyFriend™ pet bed! It warms our hearts to know that he finds comfort in our product, and we appreciate your thoughtful review. Your feedback is invaluable to us, and we'll certainly consider offering a variety of sizes to better cater to different furry friends.
Thank you for choosing MrFluffyFriend™ for Bertie's cozy haven. Wishing you both a joyous holiday season!
Warm regards,
Sarah
Team MrFluffyFriend™
I wish I had read the reviews before I placed the order. I ordered a dog blanket on December 3rd and to date, nothing. There is no customer service to speak of, I get the odd email telling me this is standard, my tracking number may change but it's been over three weeks and no delivery. I'm starting to think the tracking number is bogus and this is a total scam.
Tip for consumers:
Don't use this site!
Products used:
I ordered a dog blanket and to date, it's not been delivered.
Date of experience: December 27, 2022
Hi Nessa,
We appreciate you taking the time to let us know your experience. We apologize if it took longer than you expected for your order to be delivered.
Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com.
A very good doggie bed - my little dog loves it. I have a small one for the car and a larger one where he sleeps at home. Can't recommend these beds enough.
Products used:
Bed
Date of experience: July 26, 2023
Dear Virgie, thank you for your glowing review! We're thrilled to hear that your little dog loves our MrFluffyFriend™ pet bed. Your trust and satisfaction mean the world to us. It warms our hearts to know that you have both a small one for the car and a larger one for home, and that your furry friend enjoys them so much.
We truly appreciate your recommendation and are grateful for your support. If there's anything else we can assist you with or if you have any questions in the future, please feel free to reach out. We're here to ensure that your pup continues to enjoy the best comfort and coziness with our products.
Thank you once again for choosing MrFluffyFriend™.
Sarah
Team MrFluffyFriend™
I wouldn't rate it if I could.
I placed the order to be advised by return email that there was a ridiculous delay time. So I immediately contacted them to cancel the order but was told it was too late and I could return it within 30 days.
Quality and size are ridiculous.
The quality is really poor for the money, i could see this just from the packaging... I could get something from the market for less than a tenner.
I enquired about sending it back upon receipt and told it would need to get sent back to China! And that I would have to pay for postage and package, how much would this cost?
They have offered me a discount to keep it. I said I would accept this and so now I've opened the package. BUT.
I ordered the medium bed for my small dog. This bed is tiny! No way will my dog be able to sit on it let alone lie down. I think it would suit a little yorkie and they need to review their advertised sizes as this has been mis-sold.
Feels like a rip off and the last time I'll buy off the Internet from a company I don't know
Date of experience: January 13, 2024
Dear Michele,
We apologize for the inconvenience you've experienced with your recent MrFluffyFriend™ purchase. We regret that the delay notification and size discrepancy caused frustration. Our team is committed to resolving this matter promptly.
We will be sending you an email to resolve the issue. We appreciate your feedback on the advertised sizes, and we'll take immediate action to review and update them accordingly.
Thank you for bringing this to our attention, and we hope to have the opportunity to rectify the situation.
Best regards,
Sarah
Team MrFluffyFriend™
This is absolutely the best bed! Our dog, Jagger, loves it. When he gets in it, he snuggles as seep and covered as he can and sleeps so good, he doesnt want to wake up. We just got another dog and this bed has helped his anxiety with his jealously! LOL He loves to cover his feet and sleeps so soundly. I just ordered another one for the new dog as well. Best buy ever for our furbabies!
Date of experience: May 23, 2023
Thank you so much for your wonderful feedback, Philip! We're thrilled to hear that our pet bed has brought so much comfort and happiness to your furry friends, Jagger and your new dog. It's great to know that the bed has helped alleviate anxiety and promote restful sleep. We truly appreciate your support and hope that our products continue to meet your expectations. If you ever need any further assistance, please don't hesitate to reach out. Happy sleeping to Jagger and your new pup!
Sarah
Team MrFluffyFriend™
Got a tracking Number, which just shows it continually leaves Jamaica NY for the Post Office, but USPS never receives the item. Looks like it must be coming from China so the USPS tracking is baloney, buy a dog bed from a reliable company and MrFluffyFriend is not it. It would be nice if they actually told the truth about where its supposedly coming from and what actual shipping is, but apparently not an honest company. A Clue is there is no business address for their website!
Tip for consumers:
canned customer service responses with no detail or facts specific to any order
Products used:
dog bed
Date of experience: December 13, 2023
Dear Jim, we're truly sorry to hear about your experience with MrFluffyFriend™. We take customer satisfaction seriously and apologize for any inconvenience caused. We understand your frustration with the tracking information, and we are actively investigating the issue to ensure timely and accurate deliveries. Rest assured, we value your feedback and are committed to improving our services. If you could provide us with your order details, we will promptly look into the matter and work towards a resolution.
Thank you for bringing this to our attention.
Best regards,
Sarah
Team MrFluffyFriend™
Sizing guide on site is inaccurate, perhaps intentional, so that when you ask for a refund, they only give you the runaround along with an offer to buy a SECOND bed at a discount! After second request, they offered a refund of 15% (not 100%) There is no US site to return to, you have 30 days to return to their CHINA address- and the meter is ticking as they stall in returning your emails, with vague answers, no phone number or return address offered. Picture is my 5.5 pound dog in recommended XS bed. DO NOT WASTE TIME & MONEY!
Products used:
none
Date of experience: November 1, 2023
Dear Beth, we sincerely apologize for your experience with our product and service. We take your feedback seriously and will investigate the issues you've raised to improve our services. We strive to provide accurate information and ensure customer satisfaction. Unfortunately, you didn't provide an order number for us to check anything. Kindly contact our customer support team at info@mrfluffyfriend.com for assistance.
Best regards,
Sarah
Team MrFluffyFriend™
I ordered a doggy bed but when I read my order they charged me for 2
I notified them of this mistake to no avail and they told me they can't
Refund my money so now I will be receiving 3 beds I don't want
These beds will all be returned and I expect a full refund of my moneys
Tip for consumers:
not happy with your company
Products used:
none
Date of experience: January 12, 2024
Dear Wendy, we apologize for the inconvenience you've experienced with your recent order. We always strive to process orders immediately to avoid delays in shipment, and we're sorry if we can no longer cancel your order. Your satisfaction is our top priority.
Best regards,
Sarah
Team MrFluffyFriend™
My dog loves the blanket, she likes to be against the raised edge. It has a waterproof backing which is also really useful as she licks herself. This was a good buy for her and me.
Date of experience: October 19, 2023
Dear Eileen, we're thrilled to hear that your dog loves the pet furniture cover, and you find it practical with its waterproof backing. Your satisfaction is our priority, and we're delighted that it was a good buy for both you and your furry friend.
If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
Sarah
Team MrFluffyFriend™
I purchased three large beds. I was away when they arrived so did not see the extremely poor quality. Not as advertised. Not fluffy at all, almost no filling in the centre. Do not buy
Date of experience: January 3, 2024
Dear Donna, we apologize for the inconvenience you've experienced with our MrFluffyFriend™ beds. Our team is committed to ensuring customer satisfaction, and we're sorry to hear about the quality issue you encountered. We would like to assist you, however, you didn't provide your order number for us to check anything. Please contact our customer support at info@mrfluffyfriend.com with your order details, and we'll work to resolve this matter promptly.
Best regards,
Sarah
Team MrFluffyFriend™
The response time to reply to emails is appalling - shipping time is appalling and they are absolutely useless! My dog passed away and the delivery time was way to long and due to their non response of emails they shipped the dog bed after been advised I wanted a refund due to my dogs passing and still went ahead and shipped the bed, Now I have to send back at my inconvenience. Useless! Dont use this outfilt!
Date of experience: December 12, 2022
Hi Christine,
I am sorry to learn about your dog's death and I apologize if it took longer than you expected for your order to be shipped. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours.
Kindly send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
Skip this bunch! Tricked me into buying two beds saying I didn't give them all the billing info on the first. Pretty LOW. Tried to be the NICE guy BOY that didn't work OK I'll pay the shipping back to New Jersey OH NO back to CHINA. ALL in there court. PERIOD! Got a refund for Six or Seven dollars. Sad part my dog doesn't like the bed. PAYPAL needs to drop these guys!
Tip for consumers:
SKIP SKIP SKIP
Products used:
DOG BED
Date of experience: March 6, 2023
Hi Steve, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Please don't hesitate to reach out to us at info@mrfluffyfriend.com if you need further assistance.
Don't believe anything from this mob. Complete scam. Ordered and never received. Contacted multiple times to receive the same meaningless platitudes with no result. Don't waste your money!
Date of experience: May 8, 2022
Hello Stuart, I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our service. I want to make sure that this matter is resolved. You can contact us via email at info@mrfluffyfriend.com.
TERRIBLE SERVICE. ORDERED A BED 8/9 MY TRACKING SAYS ITS IN CHICAGO. I LIVE OUTSIDE PHILADELPHIA. NO EMAIL RESPONSE. GOING TO DISPUTE WITH VISA AND REFUSE THE PACKAGE. IF THE SERVICE IS THIS BAD CAN ONLY IMAGE THE QUALITY OF THEIR BEDS
Date of experience: August 30, 2022
Hello Pat, we remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com.
I'm REALLY sad about this purchase! I was looking forward to this for my anxious pup the bed is awful …. So small, thin and just bad quality. Never again my dog hates you!
Date of experience: June 14, 2022
Hello Whitney, I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product. We try to constantly improve our products and services with helpful feedback like yours.
Do not under any circumstances buy this dog bed. It's poor quality, very thin, stinks of plastic and is grossly overpriced. I am gutted I wasted my money on this item not fit for a Sunday market.
Products used:
Dog bed
Date of experience: January 10, 2023
Hi Robert,
Thank you for your review and we are sorry to know about this. We strive to provide high-quality pet beds and we are truly sad to know you are unsatisfied with the one you received. We would like to make things right for you. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to assisting you further!
All my boys love their new pet beds. Very fluffy and soft! I recommend these to all fur parents who wanted something really great bed for their lovely pets. 5/5
Date of experience: August 18, 2022
Hello Joyce, thank you so much for your wonderful review! Getting positive feedback from fur parents we serve is always a joy. Thanks a lot!
After waiting for 2 months I received this product damaged to which they replied that their product was inspected before it left their business so it must have happened on route. The bed was stuffed into a plastic bag and taped with packing tape. They were willing to send a replacement but another 2 month wait on a product that was
Promised in 7-13 days was unacceptable, they did give me a 30% refund but DO NOT ORDER FROM THESE PEOPLE, the product is thin and does not look anything like the picture and just to let you know this bed comes from China so returns are next to impossible and expensive
Tip for consumers:
the product was shipping from China
Products used:
Dog bed
Date of experience: July 10, 2022
Hello Lena, I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product and service.We try to constantly improve our products and services with helpful feedback like yours.
I ordered fluffy beds for my dogs.
Well described on the Web site.
They are truly high-quality products.
Different sizes, reasonable prices.
Very well packaged too,
Spot on.
Products used:
Pet Bed
Date of experience: July 28, 2023
Dear Trudy, thank you for your kind review! We are thrilled to hear that you are satisfied with the high-quality fluffy beds you ordered for your dogs. Our team takes great care to provide accurate descriptions on our website, and we're delighted that you found them well-described.
We take pride in offering different sizes to accommodate pets of all breeds and ensuring our prices remain reasonable. It's excellent to know that you were pleased with the packaging as well.
Your satisfaction is our priority, and we truly appreciate your support and feedback. If you ever need anything else or have any questions, please don't hesitate to reach out.
Thank you for choosing MrFluffyFriend™!
Sarah
Team MrFluffyFriend™
The minute the gift was unwrapped our cat stretched out and loved it. Now I never see her not on her new bed. Could not be more pleased! Thank you so much Mr Fluffy!
Products used:
Pet bed
Date of experience: July 26, 2023
Thank you for sharing your wonderful experience with us, Beau! We're absolutely thrilled to hear that your cat loved her new bed right from the moment it was unwrapped. It warms our hearts to know that she's enjoying it so much and spends most of her time on it.
Your satisfaction is our priority, and we're delighted that we could bring joy and comfort to your feline friend. If there's anything else we can assist you with in the future or if you have any questions, feel free to reach out. We're here to ensure your pet's happiness and well-being.
Thank you once again for choosing MrFluffyFriend™!
Sarah
Team MrFluffyFriend™
We made the mistake of ordering one of these so called BEDS
It is like a duster Although Fluffy Friends offered a full refund if not satisfied we have to send the product to CHINA for the refund which will cost over $100 to post!
We are absolutely disgusted with the product - which we only half unpacked to see the terrible quality - AND the customer service we have had dealing with this issue
Date of experience: December 29, 2023
Hi Chris, we're truly sorry to hear about your experience, and we appreciate you bringing this to our attention. We're committed to resolving any concerns you may have. Feel free to respond to the last email you received from our customer support team. We want to make things right and ensure you're satisfied with both the product and our service. Thank you for your patience and understanding.
Sarah
Team MrFluffyFriend™
The XXL bed I purchased is very small, the pictures are very deceptive. You have to pay to return this item. Complete waste of money. Would not recommend this AT ALL.
Products used:
None
Date of experience: December 15, 2023
Thank you for bringing this to our attention, Sandra. We apologize for any inconvenience caused by the perceived discrepancy in size. Our team is committed to ensuring customer satisfaction. Regarding the return process, we understand your concern and will review our policies to provide a more seamless experience. Unfortunately, we cannot check anything since you didn't provide your order number. If you need further assistance, please reach out to our customer support at info@mrfluffyfriend.com, and we'll work towards a resolution.
Best regards,
Sarah
Team MrFluffyFriend™
This company is appalling. They send out items weeks late. They ignore your emails until the item is delivered, and then try to barter with you over a refund, negotiate over giving you a full 100% refund as advertised on their site. The advertising is DELIBERATELY MISLEADING, it gives the IMPRESSION that they have many addresses and places to send your item back for a refund, but in reality it is ONLY RETURNING BACK TO CHINA, no more localised returns addresses given, which makes refunds impossible.
" Simply return your package to our nearest warehouse and you will receive a refund within 7 business days"
This company PRETENDS to be helpful AFTER the fact, pseudo helpfulness, pseudo customer survive "support", and the name given is also misleading, it "sounds" European, JANET, all give the impression they want to create, the illusion of having a base outside of CHINA!
Returns back to China outweighs the cost of the original item making a refund null and Void.
Tip for consumers:
DONT USE THIS SITE
Products used:
Large dog bed
Date of experience: November 7, 2022
Hi Louise,
Thank you for sharing your insights with us. It's hard to hear that you had a negative experience. We are working to fix it so that an incident like this never happens again. Kindly send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Dear Diana,
Thank you for your feedback. We are sorry to hear about your negative experience. I understand that our return process didn't' meet your expectations and I know situations like this can be frustrating. We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience if there is still anything we can do to help you. You can contact us via email at info@mrfluffyfriend.com.