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MrFluffyFriend has a rating of 1.8 stars from 430 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MrFluffyFriend most frequently mention customer service, dog bed, and return address problems. MrFluffyFriend ranks 629th among Pets sites.
This company responds to reviews on average within 21 hours
My dog is a border/Norfolk terrier crossbreed and measures 24 inches from nose to start of tail and a medium bed was too small for him as he could not lay out flat.l sent an email to the company and received a reply,offering me another larger bed with a 30% discount and to keep the first bed which we will use in the car for long trips.First bed medium changed for XL which is right size to lay out in.He loves it lots of room for daytime lounging and night time sleeping.
Nowhere in ad did it say it was coming from China. It is a scam. To return, it must get back within 30 days of receipt, with proof of delivery, cost more than the bed, not possible. Quality was bad, everything the other reviews said was true. No phone number to call just an email to message through.
My dog loves his new bed! Soft and comfortable. He is very content lounging or sleeping in his new bed. So glad I got it for him.
Products used:
Pet bed
Date of experience: July 26, 2023
Expect to wait forever to get your order if you get your order. I'm so angry with this company. Good luck.
Date of experience: December 19, 2023
Dear Sue B., we apologize for any inconvenience you've experienced. We understand your frustration and sincerely regret the delay in receiving your order. We would like to investigate this, however, you didn't provide your order number. Please send us an email at info@mrfluffyfriend.com so we can assist you further.
Thank you for bringing this to our attention, and we appreciate your patience.
Best regards,
Sarah
Team MrFluffyFriend™
Subject to description delivered in short times. Very nice product and I am satisfied by this product.
Date of experience: August 14, 2022
Hello Pallab a., We are happy to know you had a positive experience with MrFluffyfriend. Looking forward to seeing you again soon!
Not sure if she likes it because she won't stay in it. But definitely not big enough for two dogs, so absolutely false advertisement!
Date of experience: December 4, 2023
Thank you for sharing your feedback, Carla. We apologize for any confusion regarding the bed size. Our team is dedicated to ensuring accurate product information, and we appreciate your input. We would like to assist you but unfortunately, you didn't provide your order number for us to check anything. If you have any further concerns, please don't hesitate to reach out to our customer support team at info@mrfluffyfriend.com, and we'll be happy to assist you.
Best regards,
Sarah
Team MrFluffyFriend™
Shipping took a while but my Yorkie loves her bed. She even gets in it during the day. It's so soft.
Date of experience: November 13, 2023
Thank you for your feedback, Sue! We're delighted to hear that your Yorkie is loving the MrFluffyFriend™ bed. We appreciate your patience with the shipping process. If you have any further questions or concerns, feel free to reach out. We hope your furry friend continues to enjoy the cozy comfort of our product!
Best,
Sarah
Team MrFluffyFriend™
Complies with the description. I took a size 60cm for my Shih tzu and perfect. I recommend this seller.
Date of experience: August 9, 2022
Hello Diane, thank you so much for your wonderful review and recommendation. This means to us a lot here at MrFluffyFriend!
My dog Charlie is just a little pup and he loves the snuggle bed so much. It encloses him in so much comfort, no matter how he sleeps.
Products used:
Pet beds, Furniture brush
Date of experience: August 16, 2023
Hello Marie, we're delighted to hear that Charlie, your adorable pup, is enjoying the MrFluffyFriend™ bed so much! Providing comfort and coziness for our furry friends is what we're all about. Thank you for sharing your experience, and we hope Charlie continues to enjoy many comfy moments in his snuggle bed.
If you ever need anything else for Charlie or have any questions, feel free to reach out. We're here to ensure both you and Charlie have a wonderful experience with MrFluffyFriend™.
Sarah
Team MrFluffyFriend™
Product is complete garbage and they are scammers guaranteed means nothing if you must return within 30 and the return address is in China. DON'T WASTE YOUR MONEY!
Tip for consumers:
Product is complete garbage and they are scammers guaranteed means nothing if you must return within 30 and the return address is in China. DON'T WASTE YOUR MONEY!!!
Products used:
none
Date of experience: October 1, 2022
Hello Richard, Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our product and service with helpful feedback like yours.
My cats love it! It has really helped comfort them. And it's very pretty too. Love that it's machine washable. Thank you!
Date of experience: July 26, 2023
Dear Melitta, thank you for your lovely review! We're thrilled to hear that your cats are enjoying our product and that it brings them comfort. Our team takes great pride in creating items that our furry friends will love, and it's heartwarming to know that your cats are happy with their new purchase. The fact that it's machine-washable makes it even more convenient for you.
If you have any more feedback or if there's anything else we can do to enhance your experience, please don't hesitate to reach out. We're here to ensure your cats continue to have a purr-fectly wonderful time with our products!
Sarah
Team MrFluffyFriend™
This thing is a terrible piece of crap. And their return policy requires shipping back to China! This company is a sham!
Tip for consumers:
STAY AWAY!
Products used:
Terrible, worst product ever. YOU HAVE TO SHIP BACK TO CHINA FOR A REFUND!
Date of experience: November 10, 2023
Dear John,
We apologize for the inconvenience you've experienced with our product. We understand your frustration, and we're sorry that you're not satisfied with our return policy. If you need further assistance, please contact our customer support at info@mrfluffyfriend.com, and we'll work to find a solution that better suits your needs.
Warm regards,
Sarah
Team MrFluffyFriend™
This store has a great selection of fluffy pet products. I feel good knowing that I'm giving my pets fluffy products that are secure and stylish.
Date of experience: July 21, 2023
Thank you for your kind words and positive feedback, Merla! We are thrilled to hear that you are enjoying our great selection of fluffy pet products. At MrFluffyFriend™, we take pride in offering secure and stylish items that bring comfort and joy to your beloved pets.
If you ever need further assistance or have any questions, please don't hesitate to reach out. We are here to ensure you and your pets have a wonderful experience with our products.
Thank you for choosing MrFluffyFriend™ for your fluffy pet needs!
Sarah
Team MrFluffyFriend™
Your company showed great customer service. The first bed I received was damaged and they replaced it.
Thank you. My cat is very happy.
Date of experience: July 26, 2023
Thank you for your kind words and positive feedback, Raimund. We're delighted to hear that you had a great experience with our customer service. We always strive to ensure our customers are satisfied, and we're glad we could promptly replace the damaged bed for you.
It warms our hearts to know that your cat is very happy with the new bed. Happy pets make us happy too!
If there's anything else we can assist you with in the future or if you have any further questions, please don't hesitate to reach out. We're here to ensure your furry friend's comfort and happiness.
Thank you for choosing MrFluffyFriend™.
Sarah
Team MrFluffyFriend™
I ordered the calming blankets for my dog and they are buttery soft. They were shipped quickly and my dog loves them! Thank you!
Products used:
Blankets
Date of experience: November 13, 2023
Thank you so much for your paws-itively delightful review, Anne! We're thrilled to hear that your dog is enjoying the buttery softness of our calming blankets. Swift shipping and happy pets are what we aim for at MrFluffyFriend™. Thanks for choosing us to add some extra comfort to your furry friend's life!
Warm regards,
Sarah
Team MrFluffyFriend™
Jimmy loves his new bed. It arrived safely and the green colour is wonderful. I'd highly recommend your products. Thank you.
Date of experience: May 12, 2023
Thank you so much for your kind words, Jose! We're thrilled to hear that Jimmy is enjoying his new bed and that it arrived safely. The green color is indeed a popular choice, and we're glad you love it too! We appreciate your recommendation and are grateful for your support. If there's anything else we can do to make Jimmy's experience even better, please let us know. Wishing Jimmy many more cozy and delightful moments in his fabulous bed!
Never got this item! Emailed that I didn't, but no help. Filled my email box with ads.
Don't buy! Company not trustworthy.
Products used:
After a very long time I did receive Mr Fluffy. It arrived in a suspicious package, compressed and of previously used plastic with packaging tape covering most of the surface. With a return address of 'Jane, 371 Little Falls RD, STE 4, Cedar Grove NJ'!
Date of experience: June 13, 2022
Hello Heidy, we want to make sure your concern has been addressed. You can contact us via email at info@mrfluffyfriend.com.
Absolute scam, product is nothing like there pictures and they wont post the 1 star reviews on their site, don't bother
Date of experience: September 4, 2022
Hello Stephanie, we are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
Ordered the bed for my dog in April still waiting sent a email still no reply can't find a contact number
Date of experience: May 13, 2022
Hello Colin, I want to make sure this concern has been addressed. Can contact us via email at info@mrfluffyfriend.com. Looking forward to hearing from you!
I was surprised that it came in an itty-bitty package, but wow did it pouff out! Takes up a lot of space, but very attractive and comfy.
Date of experience: August 13, 2022
Hello Connie, Thank you so much for taking the time to leave us this amazing review!
Not happy client here the one I saw on their advertisement sets my expectation, but the reality when I received it, its not kind that makes you happy
Date of experience: September 5, 2022
Hello Shawn, we are sorry to know you are not satisfied with the item. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
My puppy loves her Fluffy Bed and it looks like new after the washing machine and dryer! I have a miniature dachshund puppy and got the small.
Date of experience: May 3, 2023
Thank you for your kind words and for sharing your positive experience with our pet bed, Eric! We are delighted to hear that your miniature dachshund puppy loves it and that it still looks great after being washed and dried. We appreciate your trust in our company and hope that our product will continue to bring comfort to your furry friend.
Please feel free to contact us if you have any further questions or concerns.
Sarah
Team MrFluffyFriend™
They charged me $49. I received nothing. They won't respond to emails. Just send my inquiry back to me by text!
Date of experience: December 16, 2022
Dear Christina, we apologize if it took longer than you expected for your order to be delivered. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. Please write to us via email at info@mrfluffyfriend.com so we can look for a solution together. We look forward to assisting you further.
Is the most soft pet bed I bought. Really soft and clean. After I bought this bed, My baby slept in it every day.
Date of experience: August 10, 2022
Hello Fields A., Nothing makes us happier than knowing your pet loves the bed. Thank you so much!
1. The bed is so soft your dog sort of sinks to the floor.
2. RETURNS...i'm in the USA and they say returns but its to CHINA
DON'T BUY DON'T BUY DON'T BUY Still in plastic so no pictures.
Products used:
I say partial as you have to pay for return shipping TO CHINA! DON'T BUY...a scam
Date of experience: March 16, 2023
Hi Corrine, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Please don't hesitate to reach out to us at info@mrfluffyfriend.com if you need further assistance.
No filling in the middle. Not enough filling in the sides so they lay flat rather than stand. Fabric extremely delicate
Products used:
Dog bed
Date of experience: January 11, 2023
Hi Julie,
Thank you for sharing your feedback. We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to assisting you further!
This is extremely nice and good product. I love this product very much. I am satisfied to this product thanks.
Date of experience: August 16, 2022
Hello Yasin, Getting positive feedback from fur parents we serve is always a joy. Thanks a lot!
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Thank you for sharing your wonderful feedback, Ronald! We're thrilled to hear that your dog loves his new bed. We designed it with comfort and coziness in mind, and it warms our hearts to know that your furry friend is enjoying it so much. If there's anything else we can do to make your pet's experience even better, please don't hesitate to let us know. We're here to ensure both you and your beloved pet are happy with our products.
Thank you for choosing MrFluffyFriend™!
Sarah
Team MrFluffyFriend™