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MrFluffyFriend has a rating of 1.8 stars from 430 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MrFluffyFriend most frequently mention customer service, dog bed, and return address problems. MrFluffyFriend ranks 629th among Pets sites.
This company responds to reviews on average within 21 hours
My dog is a border/Norfolk terrier crossbreed and measures 24 inches from nose to start of tail and a medium bed was too small for him as he could not lay out flat.l sent an email to the company and received a reply,offering me another larger bed with a 30% discount and to keep the first bed which we will use in the car for long trips.First bed medium changed for XL which is right size to lay out in.He loves it lots of room for daytime lounging and night time sleeping.
Nowhere in ad did it say it was coming from China. It is a scam. To return, it must get back within 30 days of receipt, with proof of delivery, cost more than the bed, not possible. Quality was bad, everything the other reviews said was true. No phone number to call just an email to message through.
This website has amazing products, i bought 2 pet beds for my both dogs and it helps them relax in a super good way!
Products used:
many, good collection
Date of experience: August 11, 2022
My Australian kelpie loves her new bed love this product. Its helpful for me and I am satisfied Thanks.
Date of experience: August 14, 2022
Hello Pallab, Thank you so much for your feedback. It means a lot to us here at MrFluffyFriend.
Lovely items i have two now both dogs love them, arrived earlier than expected, easy to order and will be using again.
Date of experience: May 13, 2023
Thank you for your kind words, Flora! We're delighted to hear that you and your dogs love our products. We strive to provide a pleasant shopping experience, and we're glad that your order arrived earlier than expected and that the ordering process was easy for you. We appreciate your support and look forward to serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out.
Sarah
Team MrFluffyFriend™
I wish I had seen these reviews before I ordered. Now I don't know WHAT to expect. Will post when arrives
Date of experience: August 10, 2022
Hello Claire, We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com.
This bed is so fluffy, my dog is in love with it! I would definitely recommend this webshop to everyone!
Products used:
mrfluffyfriend bed
Date of experience: August 7, 2022
Hello Simiones, that's amazing! We are glad to know your dog loves the bed. Thank you very much for your review and recommendation. This means a lot to us here at MrFluffyFriend.
My babies love this donut, it is perfect for them, not sure how it will be once I was it, so far so good, I am satisfied and do recommend it.
Date of experience: June 23, 2023
Thank you for your feedback, Anna! We're thrilled to hear that your babies love our pet bed. Our team has put a lot of effort into creating a product that pets enjoy. We would love to send you an email about its washing instructions to ensure its longevity, however, you didn't provide your order number for us to be able to check your transaction details and send you an email. Kindly reach out to our customer support team for further assistance.
We appreciate your satisfaction and your recommendation. Quality is a top priority for us, and we're glad we could meet your expectations.
Sarah
Team MrFluffyFriend™
I requested a return as the bed is complete garbage and smells like anal glands and a bbq grease. Not pleasant. I paid $90 for this and can't even put it in the house. It's been 4 days and it still smells horrible. This was the response I got…
Hello Tara,
Thank you for contacting MrFluffyFriend.
I contacted our warehouse immediately and confirmed we don't spray anything on the fabric. This is because of the air-tight plastic packaging exuded its smell under different temperatures while in transit. This smell will go away in just a few days and is harmless to your pet. You may put it outside in an open-air area, under the sun, or use an odor-neutralizer spray.
We are sorry to learn that you are not satisfied with your item. I fully understand your concern. You will find all the necessary info about your return in our Refund Policy at this link: https://mrfluffyfriend.com/policies/refund-policy
Just so you know, you are responsible for the costs of returning the item back to us. It is necessary that all packages that are sent to us are provided with a track & trace number.
Otherwise, it is very hard to ensure the package will arrive, regarding the current chaotic situation at the postal services.
Because we can all use some extra help to save you from the hassle of returning and return shipping costs can be expensive, I would like to offer you something special. We can issue a partial refund where you can keep the product. We will refund you 15% of the amount from your total purchase since you are not 100% satisfied, and you are able to keep your order. Maybe a friend or family member will be very happy with it as a gift?
Would you maybe want a minute to think about it? Please let me know what you think so we can proceed or provide you with your special partial refund.
Kind regards,
Joyce
Team MrFluffyFriend
Tip for consumers:
This bed is worth $20.
Products used:
Dog bed
Date of experience: December 12, 2022
Dear Tara, we are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
The only reason that i chose one star is because I couldn't choose zero stars…
I bought the product on 1/26/23. After unsuccessfully trying to track the package several times, it arrived 0n 2/14/23. They had delayed the order with the lame excuse that the carrier had "lost" the package. I had already sent 5-6 emails to by that time telling them to cancel the order. I kept getting "circular" emails that sent me back to the same email address over and over.
It arrived and I immediately asked for return instructions and got the same circular runaround several times before I got return instructions. Even though the product was shipped to me from a New Jersey address, the instructions said to return it to a Chinese address. When I got estimates for the shipping costs, they were well in excess of the price if the product. Even though it was a matter of principle by thi point i chose to not t return it for a refund.
Their tactics are obvious…stall shipment, stall return instruction response, ask you to ship to China, and by that time, the return window has closed and they would likely deny the return due ti time elapsed.
UNLESS YOU LOVE FRUSTRATION AND DEALING WITH A VERY DISHONEST AND SHADY COMPANY, RUN AWAY FROM ANY OFFERING THEY HAVE.
Tip for consumers:
The only reason that i chose one star is because I couldn’t choose zero stars…
I bought the product on 1/26/23. After unsuccessfully trying to track the package several times, it arrived 0n 2/14/23. They had delayed the order with the lame excuse that the carrier had “lost” the package. I had already sent 5-6 emails to by that time telling them to cancel the order. I kept getting “circular” emails that sent me back to the same email address over and over.
BUYERS BEWARE!!!
Products used:
Dog bed
Date of experience: February 21, 2023
Hi Scott, thank you for sharing your feedback. We apologize that you didn't have the best experience with our shipment. We always strive to set proper expectations and rely on customer feedback to continually improve our products and services. If you have any further concerns, please don't hesitate to contact us at info@mrfluffyfriend.com.
We hope that you will give us another opportunity to make things right for you.
I love my new dogbed. This so helpful for me and i am satisfied. Love this product very much thanks.
Date of experience: August 15, 2022
Hello Shohidul r., Nothing makes us happier than knowing your pet loves the bed. Thank you so much!
Great goods! Came quickly, packed perfectly. Soft, smooth, threads do not stick out 10/10.The top of verson..
Date of experience: August 26, 2022
Hello cr m, we thank you for your 5-star review! We only want what's best for your beloved pet!
AVOID THIS COMPANY. They still do not offer to refund/exchange a DEFECTIVE BED. They ADMIT THAT THE RETURN IS TO CHINA and is very expensive. MFF has ZERO COMMITMENT to Customer Service and Customer Satisfaction. DO NOT do business with this company. You will be very unsatisfied and if you have a problem they will not refund, exchange or take a return...even for DEFECTIVE PRODUCTS. SCAM/DISHONEST
AVOID THIS COMPANY! THIS COMPANY IS 100% BASED IN CHINA AND IS AS DISHONEST AS THEY CAN BE. First, the quality of the beds are very inconsitent, I bought two and one was severely overfilled so my dog would roll off instead of sink in, and it had a horrible musty odor that would not go away even after one week. I tried to return the bed and was given a return address IN CHINA...the cost to return was twice as much as I paid for the bed. They did offer a 15% discount and also said that I could donate the bed (but no exchange or refund) but never addressed the real problem that the bed was defective and stank. DO NOT DO BUSINESS WITH THIS COMPANY...VERY DISHONEST CHINA BASED BUSINESS.
Tip for consumers:
AVOID THIS COMPANY. As you can read in their reply, they still do not offer to refund/exchange a DEFECTIVE BED. They ADMIT THAT THE RETURN IS TO CHINA and is very expensive. MFF has ZERO COMMITMENT to Customer Service and Customer Satisfaction. DO NOT do business with this company. You will be very unsatisfied and if you have a problem they will not refund, exchange or take a return...even for DEFECTIVE PRODUCTS. SCAM/DISHONEST
AVOID THIS COMPANY! THIS COMPANY IS 100% BASED IN CHINA AND IS AS
Products used:
Dog Bed
Date of experience: June 18, 2023
Hi Dan, we apologize for any inconvenience you have experienced. We take customer satisfaction seriously and strive to provide high-quality products and services. We are committed to resolving any issues you may have encountered with our bed.
Regarding returns and refunds, we understand your concerns. Our return policy is designed to ensure a smooth process for our customers. We apologize if the return address and the associated cost of the return shipment didn't turn out as you expected. We appreciate your feedback and will take it into consideration to improve our processes.
If you still need further assistance, don't hesitate to reach out to our customer support team. We are here to assist you and find a satisfactory solution.
Sarah
Team MrFluffyFriend™
Bed is not XXL
Returns are sent to China
Bed cost 83.00 return cost is 85.00
Need I say more? Awful
Tip for consumers:
They say refund but it costs so much to send item back and then they offer 15% they are a joke
don't ever buy from this company
Products used:
Nothing it was unusable
Date of experience: December 26, 2023
Dear Denise,
We're sorry to hear about your experience with our product. MrFluffyFriend™ aims to provide quality products, and we apologize if the bed size did not meet your expectations. We understand the frustration with return costs, and we are actively working on improving our return process.
We appreciate your feedback and will use it to enhance our services. If you have any further concerns, please contact our customer support team, and we'll do our best to assist you.
Best regards,
Sarah
Team MrFluffyFriend™
Good size. Very soft to the touch beautiful color the cat will appreciate I thank you...
Date of experience: August 21, 2022
Hello Talha, Getting positive feedback from fur parents we serve is always a joy. Thanks a lot!
Everything is fine the Cats and the dog like it...
Date of experience: August 9, 2022
Hello Mary M., we are glad to know your cats and dog like the bed. This review made our day. Thank you very much!
Super soft, very happy. It's come very fast.
The very nice colour.
Date of experience: July 22, 2023
Dear Jessika, thank you for your lovely review! We're delighted to hear that you find our product super soft and that you are very happy with it. Our team works hard to provide the best quality and comfort for our furry friends, and it's rewarding to know we met your expectations.
We're also pleased to hear that you had a positive experience with our fast shipping service. Ensuring timely deliveries is a priority for us, and we're glad your order reached you promptly.
The color of our product is an essential aspect, and we're thrilled that you find it very nice. We aim to offer a wide range of attractive colors to suit different preferences.
If you have any questions or need further assistance, please feel free to reach out. We appreciate your support and hope your furry friend enjoys their new MrFluffyFriend™!
Sarah
Team MrFluffyFriend™
Very nice bed my cat is still in the process of acceptance...
Date of experience: August 9, 2022
Hello Haris, we appreciate you taking the time to write us a review. Give it some time. Some of them may need some time to accept the bedding as part of the home. Thank you very much!
PLEASE DO NOT PURSCHASE FROM THIS COMPANY. It is a scam they take your money and don't send product. I'm currently on phone to bank
Date of experience: August 22, 2022
Hello Stacey, We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com.
Fits the description and arrived a week ahead of schedule...
Date of experience: August 9, 2022
Hello Alipa M., Your positive review just made our day! Thank you so much!
J'ai commandé un coussin pour chien le 19 janvier, aucune nouvelle de mon colis qui devait venir de France et je viens de réaliser qu'il vient de Chine, ceci n'était pas annoncé au départ. Le colis n'a pas pu être livré soi-disant parce que des informations étaient manquantes. Du vol organisé. Je vais introduire un dossier contre eux.
Tip for consumers:
Ne commandez rien à cette entreprise!
Products used:
Panier coussin pour chien
Date of experience: February 8, 2023
Bonjour Patricia,
Merci d'avoir porté ce problème à notre attention. Nous nous excusons si l'expédition de votre commande a pris plus de temps que prévu.
Nous sommes terriblement désolés de connaître votre expérience. Vous pouvez nous contacter par e-mail à info@mrfluffyfriend.com afin que nous puissions chercher une solution ensemble. Au plaisir de vous lire!
DANGER
Très mauvais produit - endommage les meubles irrémédiablement. Le dessous coule, un produit chimique s'incruste dans les matériaux!
L'entreprise est au courant du problème mais décline toute responsabilité, bien évidemment.
Ils proposent de rembourser 1/3 du produit alors que les dommages sont de 3000€!
Très mauvaise foi et encore des gens qui veulent tout prendre sans rien assumer. Le client qui réclame voit à qui il a vraiment affaire!
Hypocrisie totale: bien-être de votre animal...Le client ça ne les intéresse visiblement pas!
Scandaleux!
NE PAS ACHETER CETTE MARQUE!
Date of experience: May 14, 2023
Bonjour Alexander, nous vous remercions de nous avoir fait part de vos commentaires. Nous sommes sincèrement désolés de votre expérience et nous nous excusons pour la gêne occasionnée. Assurer la sécurité et la satisfaction de nos clients et de leurs animaux de compagnie est notre priorité absolue. Nous prenons la qualité des produits au sérieux et examinons minutieusement tous les problèmes signalés. Nous vous avons envoyé un courrier électronique pour répondre à votre préoccupation. Veuillez vérifier. Nous nous engageons à trouver une solution satisfaisante pour vous.
Sarah
Équipe MrFluffyFriend™
Vendeur à fuir!
Produit beaucoup plus petit que prévu. Et quand vous demandez un retour du produit pour remboursement, le vendeur vous demande de le renvoyer... en CHINE! Evidemment, le site, qui porte un nom anglais, n'indique pas que le "retour sous 30 jours" se fait vers Chine. Cela devrait être mentionné. Conclusion: le retour du produit (à nos frais) va coûter la moitié du prix de la panière que nous avons achetée. Il faut que les acheteurs soient prévenus.
Tip for consumers:
Price of return is too hight ! Poor product, too small
Products used:
For dog
Date of experience: July 15, 2023
Chère Daniel, nous nous excusons pour les désagréments que vous avez rencontrés lors de votre récent achat de notre lit pour animaux MrFluffyFriend™. Nous comprenons que la taille du produit ne correspondait pas à vos attentes et nous nous excusons pour ce désagrément.
En ce qui concerne le processus de retour, nous regrettons toute confusion causée par le lieu de retour. Nous nous efforçons de rendre le processus aussi fluide que possible et nous nous excusons si cela n'a pas été le cas dans votre situation. Nous apprécions votre commentaire et nous en tiendrons compte pour améliorer notre communication.
Nous comprenons vos inquiétudes concernant les frais de retour du produit. En tant que vendeur international, notre politique de retour exige que les clients renvoient l'article à notre site désigné pour traitement. Nous reconnaissons que cela peut entraîner des frais supplémentaires et nous nous excusons pour les désagréments causés.
Nous apprécions vos commentaires et nous nous efforcerons de fournir des informations plus claires sur la procédure de retour, y compris le lieu, afin d'éviter tout malentendu à l'avenir. Votre satisfaction est importante pour nous et nous nous engageons à améliorer nos services en fonction des commentaires de nos clients.
Nous vous remercions d'avoir porté cette question à notre attention et espérons avoir l'occasion de mieux vous servir à l'avenir.
Sarah
Équipe MrFluffyFriend™
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Hello Daan T., Thank you so much for the 5-star review! We only want what's best for your beloved pets. Looking forward to see you again soon!