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MrFluffyFriend has a rating of 1.8 stars from 440 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MrFluffyFriend most frequently mention customer service, dog bed, and credit card problems. MrFluffyFriend ranks 628th among Pets sites.
This company responds to reviews on average within 21 hours
Ordered product over a month ago. Still hasn't shown up. They sent me an email that was titled tracking info but there was no tracking info. Said they'd offer me 10% off on my next purchase because of the delay and if it was something I was interested in to contact them. I wish I'd read these reviews.
I had high hopes for my orders. The first one I placed on 12-5-24 still has not arrived and according to tracking has been sitting in Illinois for the past three weeks. My email to the company was unresponsive to my problem. They referred to my second order (which I had not given them - I gave them my correct first order number) and said it was on its way. Its obviously is not. But I looked at the information for my second order then. It is the right bed, but it is being sent to an address in San Francisco and I live in Arizona. I immediately responded to that first email and have not heard from them although it has been 4 days and I emailed them again today and asked for a refund. Perhaps these two evens are unusual for this company, but they are the only two I have made, and I will never advise anyone to purchase from them again. I have notified my credit card company that this may be a scam "seller."
I paid for a product on December 6th and still have not received it. There is no customer service phone number which clearly shows that they don't even honor their own business. When I send emails, they only send a generic response and NEVER have they reached out to me! They now have my money, and I have had complete silence from them.
Products used:
Dog bed
Date of experience: December 30, 2024
I placed an order on the 9th of December. It had still shipped, and has been in Elk Grove, IL forever. This is disgraceful! I will write a poor review of this company on every site, every day, until my refund is processed.
Date of experience: December 9, 2024
Nowhere in ad did it say it was coming from China.
It is a scam. To return, it must get back within 30 days of receipt, with proof of delivery, cost more than the bed, not possible.
Quality was bad, everything the other reviews said was true. No phone number to call just an email to message through.
Tip for consumers:
Mrfluffyfriend sounds fluffy and friendly but product was very poor, they called a piece of shaggy fabric the size of a placemat, a small pet blanket. Maybe for a guinea pig.
Quality poor, service shameful. This company should not be allowed to do business in America.
Products used:
I’m saying no refund because you have to pay return shipping to China which exceeds the cost of the dog bed.
Date of experience: December 13, 2024
They will take your money and not ship your order. It's been over a month. Customer service is an AI chatbot with auto canned responses. Check out Trustpilot's reviews for MrFluffyFriend too. This company is just a scam.
Products used:
Probably the worst online shopping experience I have ever had. They simply took my money. They don't respond to emails. They don't ship your order. What else is there to say?
Date of experience: November 28, 2024
I have sent multiple messages/emails to them about my order. They have no answered any. The website has had my order showing the same location as when it was ordered. This company is acting sketchy as hell
Date of experience: December 23, 2024
Product quality beyond awful. My large dog bed arrived in a ziploc size vacuum bag, which tells you how much support it actually has for your dog. Look closely at return policy and ask to see form before buying: they say you have to return it in original packaging (impossible) and give you a China return address which would cost hundreds of dollars to ship to. Look closely at other reviews - when you ask to return, they just start sending you message to give back 15% then 30%. Mine is in garbage, and I disputed with VISA.
Tip for consumers:
I don’t understand how business like this are allowed to keep selling in the U.S.
Products used:
Threw dog bed in garbage, where it belongs. They say fully refundable, then the only option you have to return is to China at a cost of 100s of dollars. This was supposed to be XL, and my Soft Coated Wheaten Terrier wouldn’t have even fit in it. Total scam.
Date of experience: December 4, 2024
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
