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MrFluffyFriend has a rating of 1.8 stars from 430 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MrFluffyFriend most frequently mention customer service, dog bed, and return address problems. MrFluffyFriend ranks 629th among Pets sites.
This company responds to reviews on average within 21 hours
My dog is a border/Norfolk terrier crossbreed and measures 24 inches from nose to start of tail and a medium bed was too small for him as he could not lay out flat.l sent an email to the company and received a reply,offering me another larger bed with a 30% discount and to keep the first bed which we will use in the car for long trips.First bed medium changed for XL which is right size to lay out in.He loves it lots of room for daytime lounging and night time sleeping.
Nowhere in ad did it say it was coming from China. It is a scam. To return, it must get back within 30 days of receipt, with proof of delivery, cost more than the bed, not possible. Quality was bad, everything the other reviews said was true. No phone number to call just an email to message through.
Both dog and cat readily enjoyed snuggling in their new beds. They looked so comfortable. Of course, being animals, they now both have shunned them, only occasionally using one. That's okay, surely they will decide to go back to the obviously comfortable beds, which now rest down the middle of our bed...leaving us to cling precariously on the outer edges. Ah, we love our pets. Thanks for asking.
Date of experience: June 2, 2023
Pepper loved his blanket from first time he saw it. He rolls around in it, puts all his teddies in it and it is on foot of my bed at nite. I wish I had one. He kicked the 2 cats off and they know he means it! The customer Service is great all the staff are knowledgeable and friendly. Buy your pet blanket and you won't be sorry.
Date of experience: November 22, 2023
Thank you so much for your paws-itively delightful review, Yvonne! We're thrilled to hear that Pepper is head over paws for his MrFluffyFriend™ blanket. It warms our hearts to know he's enjoying it so much – teddies and all! It sounds like he's claimed his throne at the foot of your bed, making it a true canine kingdom. We're also delighted that you appreciate our customer service – we strive to make every interaction as delightful as our blankets. Thank you for choosing MrFluffyFriend™, and we hope Pepper continues to revel in his cozy kingdom!
Warm regards,
Sarah
Team MrFluffyFriend™
We bought an orthopaedic pillow for one of our Cocker Spaniels.
The website experience was fine. Price not bad. Delivery not bad. Overall we're happy, however having followed the guidance for the weight to item size, we would suggest this guide to be inaccurate. Our Cocker Spaniel is quite small yet still the item seems too small for her.
To make use of it we replaced an existing small bed cushion with it. It fits well in that.
It seems to be good for her from a comfort point of view. She sleeps pretty much all night on it, in the bed,
Whereas before she was getting up and moving around on the old bed base cushion.
Would I recommend it? Yes for the comfort, but buy bigger than the guide suggests.
Tip for consumers:
Weight to size required guide needs reevaluation.
Products used:
Pet Orthopaedic Pillow.
Date of experience: December 10, 2023
Thank you for choosing MrFluffyFriend™ for your pet's comfort needs, Trevor. We're delighted to hear that the overall service, pricing, and delivery met your expectations. We appreciate your feedback on the weight-to-size guide and will certainly take it into consideration for future improvements. We're thrilled that your Cocker Spaniel is enjoying the orthopedic pillow, and we thank you for recommending it for its comfort. If you have any further suggestions or questions, please feel free to reach out. Happy snoozing to your furry friend!
Best regards,
Sarah
Team MrFluffyFriend™
The MrFluffyFriend dog bed came quickly and has absolutely lived up to everything I read online! Hailey chooses it rather than my lap or sofa (YAY) when we hang out in the evening watching TV. I am beyond pleased and thrilled!
Date of experience: December 17, 2023
Thank you so much for your delightful review, Patty! We're thrilled to hear that the MrFluffyFriend™ pet bed has exceeded your expectations and become Hailey's new favorite spot during TV time. We appreciate your trust and support!
Warm regards,
Sarah
Team MrFluffyFriend™
I love my dog's new bed! It is pearl white and sort of adds a bit of luxury to my bedroom! Since my dog mainly uses our bed, she hasn't discovered her new fluffy bed but she will, in time. If not, I'm going to snuggle up in it!
Products used:
Dog bed
Date of experience: March 5, 2024
Thank you for sharing your experience with us, Julie! It's heartwarming to hear that your pup has a cozy spot awaiting her in your bedroom. We hope she discovers the comfort of her new fluffy bed soon, but until then, enjoy those snuggles together! If you ever need anything else for your furry friend, don't hesitate to reach out.
Warm regards,
Sarah
Team MrFluffyFriend™
The dog nest seems to be good quality, unfortunately I didn't see the recommendation to go up a size if in doubt. I didn't realise returns were to China until I asked for the return address. Customer services did offer me a 30% discount on the larger bed and 15% refund on the one I had if I kept it. But didn't need 2 beds so have kept the medium one and will have to give it away.
Date of experience: January 31, 2024
Thank you for your feedback on our pet bed, Sally. We apologize for any inconvenience regarding the sizing recommendation and return process. We appreciate your understanding and hope your furry friend enjoys the medium bed. Should you have any further questions or concerns, please feel free to reach out to us.
Best regards,
Sarah
Team MrFluffyFriend™
I ordered an XXL size bed as per picture advertised with 2 dogs laying on it. I have.same breed and only one dog fits on it curled up. I reached out to Company and sent pics with measurements. Their response "size sent is correct " and I could get a refund if i paid shipping and restocking fee. There are other brands I would buy from someone else who is honest.
Products used:
XXL MR FLUFFY DOG BED
Date of experience: December 29, 2023
Dear David, we appreciate your feedback and apologize for any confusion. Our intention is to provide accurate representations of our products. We understand your concern and would like to address it promptly. Please allow us to investigate further and find a suitable resolution for you. Our goal is to ensure your satisfaction with MrFluffyFriend™ products. Kindly respond to the last email you received from us, and we'll work towards a solution together.
Best regards,
Sarah
Team MrFluffyFriend™
I wish I had found this site before buying a Mr. Fluffy Friend dog bed. All of the comments about the poor quality of the product and a bad return policy match my experience unfortunately. My dog didn't like the bed and wouldn't use it. And it was smaller than expected as many reviews noted. Considering it was about $50 I tried to get a refund and when I contacted the company I was offered a 15% refund or to return it to an address in China. The policy made clear they'd inspect the bed once it was received and determine if the refund would be issued. I didn't want to go through the hassle of returning to be told there was a defect and then receive nothing. It definitely wasn't an easy return process so I took the paltry refund, but would never buy anything from them again. As others noted all of the reviews on their site are positive and you can't leave a negative review. Lesson learned. And I see that a Mr. Fluffy Friend keeps responding to these negative reviews that an order number isn't provided so they can't help. Well my order number is *******, so let's see if their bot just replies with its usual canned response.
Products used:
Mr. Fluffy Friend anxiety relieving pet bed
Date of experience: March 6, 2024
Dear Ann,
I'm genuinely sorry to hear about your experience with our MrFluffyFriend™ pet bed. We deeply value your feedback, and I understand how frustrating it must have been to encounter challenges with the product and our return process. Your concerns are absolutely valid, and we're committed to improving our services based on such valuable insights.
It's disheartening to learn that the bed didn't meet your expectations and that the return process added to your frustration. We aim to provide seamless experiences for our customers, and it's clear we fell short in your case. Rest assured, your comments will be shared with our team for a thorough review of our policies and product quality.
I understand your apprehension about the return process, and I apologize for any inconvenience caused. We strive to make returns as hassle-free as possible, and I regret that we didn't meet that standard for you.
Your feedback about our review system is duly noted. Thank you for providing your order number. I can see that you have been in contact with one of our customer support representatives. Should you have any further questions or concerns, please don't hesitate to email us again. We truly appreciate your honesty and the opportunity to make things right.
Warm regards,
Sarah
Team MrFluffyFriend™
My XL beds arrived and they are tiny and NOT fluffy. The company will not issue a refund unless you pay for shipping to China. This company is awful and the better business bureau will be contacted. The quality isn't worth it. Buy from somewhere you can return the product if you're not satisfied.
Tip for consumers:
Do not buy. Horrible company.
Products used:
The Mrfluffyfriend bed was too small and uncomfortable for my dogs. They only offered a 30% refund.
Date of experience: January 10, 2024
Dear Jody,
We apologize for any inconvenience you've experienced with our XL beds. We're sorry to hear that they didn't meet your expectations. We appreciate your feedback and take it seriously. Regarding the return process, we strive to offer fair solutions and are actively working to improve our customer service.
We understand your frustration and would like to address your concerns. If you need further assistance, please don't hesitate to email us again. Thank you for bringing this to our attention.
Sincerely,
Sarah
Team MrFluffyFriend™
After 2 weeks our 2 cats still won't have anything to do with the beds I bought for them. Put a favorite treat in the center and, at most, the brave one, Loki, will put a single foot on it and then grab and run. We haven't tried the one for the dog. Too hectic and crowded during the holiday season.
They are fluffy and very soft and I'd probably love a more padded, human sized one. I just don't get it as Loki jumps into and explores everything. I fear I've wasted my almost $200. Sigh:(
Order #*******
Date of experience: December 26, 2023
Dear Karen,
We're sorry to hear that your cats haven't taken to our MrFluffyFriend™ beds just yet. It's not uncommon for pets to take some time to adjust to new things. You might consider placing the beds in quiet and familiar spaces to encourage exploration. If the issue persists, please feel free to reach out to our customer support team at info@mrfluffyfriend.com with your order number, and we'll be happy to assist you further.
Thank you for choosing MrFluffyFriend™.
Best regards,
Sarah
Team MrFluffyFriend™
I purchased the largest bed they sell for my Anatolian Shepherd. I purchased a XXL. What I recieved was a medium bed that would fit a small pit bull. I wrote to the company, and they would not help me. I've now lost $$ I could not afford. The customer service is TERRIBLE. I explained that they sent me the wrong size, and they responded that I would have to pay to ship the bed back to China. MY EXPENSE. Haven't I spent enough for an error in thier end? Do NOT buy from this company! They claim returns are easy, but don't tell you up front that YOU would have to pay to ship the product to China!
Tip for consumers:
They offered me a 15% return on my order. What I want is the correct bed I ordered. At thier expense!
Products used:
Nothing. The bed doesn't fit my dog.
Date of experience: February 11, 2024
Hello Brenda,
We apologize for the inconvenience you've experienced. Please accept our sincere regrets for the mix-up with your order. We understand your frustration and are committed to resolving this issue promptly. Please feel free to respond to the email you received from our support team, and we'll work to resolve this matter for you and your Anatolian Shepherd.
Warm regards,
Sarah
Team MrFluffyFriend™
I received my order last week and the same day emailed them to return. This is a thin piece of fringe fabric. Not soft and plush. I ordered the XL and there is hardly any padding for my 80 lb dog. When I asked to return they said I can send back to China. They then offered to refund me 15% of my order and to keep this piece of junk. I paid $83. And they were offering $12.45 Shipping back to China is ridiculous considering the return address on the shipping label was from New Jersey ( I live in New York)
I'm sorry I didn't read all these reviews first.
Date of experience: January 7, 2024
Dear Nancy, we sincerely apologize for any inconvenience you've experienced with our product. Your feedback is valuable to us, and we're sorry if the return process didn't meet your expectations. If you need further assistance, please contact our customer support team at info@mrfluffyfriend.com again, and we'll do our best to find a satisfactory resolution for you.
Best regards,
Sarah
Team MrFluffyFriend™
Don't buy from them. They won't exchange anything if it's the wrong size and they won't give you a refund. They tell you they will if you mail it back to them maybe. But you have to pay to have it mailed to China which will cost more than 100. They suck. I let them know this and they offered me $7 back from my $30 purchase. Again they suck. It also took almost 2 months to arrive after I purchased
Tip for consumers:
It took forever to come also
Products used:
A harness
Date of experience: January 31, 2024
Dear Jill, we're sorry to hear about your experience. Our aim is always to ensure customer satisfaction. We apologize for any inconvenience caused and appreciate your feedback. Please feel free to respond to the last email you received from our customer service team at your earliest convenience, and we'll do our best to resolve this issue promptly.
Best regards,
Sarah
Team MrFluffyFriend™
These beds are not delivered as pictured. Be careful. They are not nearly as "fluffy" as depicted on their website. Rather pitiful really. Don't waste your money. Buy one on Amazon so you can return it if you want. Here you will have to pay for a return to CHINA!
Date of experience: December 29, 2023
Hi Glenn, we appreciate your feedback and apologize for any disappointment you've experienced. Our goal is to ensure customer satisfaction, and we're sorry to hear that the product did not meet your expectations. We value your input as it helps us improve and provide better products and services. Thank you for bringing this to our attention.
Sarah
Team MrFluffyFriend™
Ordered a large (35") dark grey dog bed. Upon order confirmation, was notified of "shipping delays". As such, I reached out to cancel. They then advised that the product had already shipped but they provided no tracking info. When challenged, they provided a tracking number. Bed arrived a few days later... I ordered dark grey...they delivered BLUE. I ordered and paid for a large (35") bed...they delivered small (<24") bed. The bed has little padding and is no where near thwe quality that they claim. Dont waste your time or money...
Date of experience: January 14, 2024
Dear Crete, we sincerely apologize for the inconvenience you've experienced with your recent purchase of the MrFluffyFriend™ pet bed. We understand the frustration caused by the shipping delays, incorrect sizing, and color discrepancy. This is certainly not the standard of service we aim to provide.
Our team is committed to resolving this issue promptly. Please expect an email from us. We will initiate a swift resolution process to ensure your satisfaction.
We appreciate your patience and understanding.
Best regards,
Sarah
Team MrFluffyFriend™
SCAM; return is very expensive to a Chinese address. Chinese JUNK. Cannot post reviews on their site and every review has a picture...written by THEM, it is a big SCAM.
Ordered one bed for $85, they added another to my cart for $58.10 and charged my card for both. Asked them right away to cancel both and they said i had to wait for them to come in to return. Came in, tried to return to the Chinese return address given but it would cost $108 to return. Already out 141 and didnt want to add another 100 because i know it will be impossible to get a return. The beds are complete CRAP.
Tip for consumers:
Must ship product to China and makes returning cost more that products
Products used:
none, it is junk
Date of experience: January 25, 2024
Dear Gary,
We're sorry to hear about your experience and appreciate your feedback. Our team takes customer satisfaction seriously and we apologize for any inconvenience caused. If you need further assistance, please don't hesitate to email our customer service team again so we can ensure a satisfactory resolution.
Best regards,
Sarah
Team MrFluffyFriend™
I ordered a leash in size large. A large is more expensive. They sent me a size medium and it was labeled medium. They want me to pay to send it back. The worst part is they are telling me the leash packed in a box marked medium is actually the large.
Tip for consumers:
By the time I pay to return the item they sent me incorrectly, there is no free shipping for the initial delivery. And it took weeks. The lamest part is they are telling me the leash is actually a large. Even if the rope lar tos right, the handle part is way too small for a large dog.
Products used:
Leash
Date of experience: January 16, 2024
Dear Lael, we apologize for any inconvenience you've experienced with your recent order. Our team is already looking into this and we're committed to resolving this matter promptly. We appreciate your patience and understanding.
Thank you for bringing this to our attention.
Best regards,
Sarah
Team MrFluffyFriend™
I am absolutely shocked. Terrible quality, the fabric it is made out of is see through that's how thin and flimsy it is. I've had two days, the filling is coming out of it already. It says it can be washed, there is absolutely no way this product would even withstand one wash in the washing machine. Says it's n Irish brand on Google, absolute lie. Waste of money, I only wish I had read reviews before purchasing.
Date of experience: November 29, 2023
Hello Rachel, we're genuinely sorry to hear about your experience with our product. MrFluffyFriend™ strives for quality and customer satisfaction, and we sincerely apologize for falling short of your expectations. We appreciate your feedback and take it seriously.
We would like to assure you that your concerns will be thoroughly investigated, and we are committed to addressing any issues with the product's quality. Unfortunately, you didn't provide your order number for us to check anything/ Please reach out to our customer service team at info@mrfluffyfriend.com with your order details, and we will work towards finding a satisfactory solution for you.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding.
Best regards,
Sarah
Team MrFluffyFriend™
The dog bed I ordered is meant to be fluffy, but it's sparsely tufted, and the fibres are already falling out because it can't withstand a 30 lb dog trying to get comfortable in it.
We also ordered a harness with custom lettering saying BLIND. The letters are printed on, poorly placed, and smaller than they should be. The metal loop is too big for the size, and the straps don't adjust properly. The fabric is hard, and the buckle is too big, and feels about as cheap as it gets.
Shipping took way longer than it was supposed to. Nearly a month.
I will never, ever shop from this site again.
Carrie (and Frankie, who would rather have a much more comfortable bed and a harness that isn't scratchy and bulky).
Date of experience: December 13, 2023
Dear Carrie, we're truly sorry to hear about your experience with our products and the inconvenience caused. This falls well below the standards we strive to maintain at MrFluffyFriend™. Our sincere apologies for the quality and the shipping delay you encountered.
We would like to make this right for you and Frankie. Unfortunately, you didn't provide your order number. Please reach out to our customer support team at info@mrfluffyfriend.com with your order details so we can address the issues with the pet bed and harness promptly. Your feedback is invaluable to us, and we appreciate the opportunity to improve.
Once again, we apologize for any frustration this may have caused and thank you for bringing it to our attention.
Best,
Sarah
Team MrFluffyFriend™
I have reached out to this company severally. AWFUL customer service, and total disregard for the health of our pets. To top it off, after waiting several weeks for the product to even be shipped, it is smaller than I ordered, wrong color and stains. Everything about this company is problematic including not being transparent about its reviews, processing and refunds! The reviews on its website are all 5 star which is misleading and fraudulent. I would like a refund as I have asked several times before. Please help to report this company to the BBB and THE WWF.
Date of experience: December 21, 2022
Hi Tinuade, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Please feel free to reach out to info@mrfluffyfriend.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
I received the dog bed on 12/20/23. My dogs put a hole in it within the first week. Today is 1/1/24 and it is in the trash because they completely "destuffed" it. I don't have $49 to throw away. This was a huge waste of money.
Products used:
Calming Dog Bed
Date of experience: January 1, 2024
Dear Nancy, we're genuinely sorry to hear about your experience with our Anxiety-Relieving Pet Bed. We strive to provide high-quality products, and it's disheartening to learn that your dogs had an issue so soon. We appreciate your feedback and take it seriously.
Unfortunately, we cannot check anything since you didn't provide an order number. Please reach out to our customer support at info@mrfluffyfriend.com with your order details. We'd like to make things right and ensure your satisfaction.
Best regards,
Sarah
Team MrFluffyFriend™
Do not buy this. As soon as I opened the bag there was a very bad smell. I wrote back stating I wanted to return the bed and "Rigel" (the customer rep) said to give the bed time to air out and I should put it outside. I should not have to do that. Finally after 3 days of back and forth emails, Rigel said I have to ship it to China for a refund.
Date of experience: December 30, 2023
Dear Michele, we're truly sorry to hear about your experience with our product. We apologize for any inconvenience caused by the unpleasant smell.
We assure you that we maintain strict quality control standards in the production of our products and the smell is not caused by anything added by us. The smell may be due to the air-tight packaging that we use to ensure the best quality for our customers. This smell will go away in just a few days and is harmless to your pet.
Our team is committed to resolving this issue for you. If shipping to China is not feasible, please let us know by responding to the last email you received from our customer support, and we'll explore alternative solutions to ensure your satisfaction.
Best regards,
Sarah
Team MrFluffyFriend™
This is the worst customer service I've ever had. And a total scam. I asked to cancel the order within 24 hrs and they responded saying that it had been sent out. It then took 12 days to get to me.
When I asked to cancel they said that they would happily refund me once it arrived but didn't specify in that email that I would be shouldering the cost of return. To China!
Both the shipping were incorrect and the bed isn't what was advertised.
Every time I try and get a return label they offer me a % off the bed to keep it to "offer to a friend as a gift" or " donate to a shelter" The item isn't worth keeping for a gift or anything else as it's total crap.
Tip for consumers:
I tried to cancel but theu sent anyway and now want me to pay for the return. To china
Products used:
None of them.
Date of experience: December 15, 2023
Dear Kate, we apologize for the inconvenience you've experienced with your recent order. We're sorry to hear about the issues you've encountered, and we take your feedback seriously. We strive to fulfill orders immediately and we're sorry if your cancellation request can no longer be processed. As for the return, if you need further assistance, please respond to us via email at info@mrfluffyfriend.com. We appreciate your understanding.
Best regards,
Sarah
Team MrFluffyFriend™
Can't believe I paid $70 and waited 6 weeks for this shockingly low quality bed to arrive. Seriously, Big W has better quality beds for less than $10. Customer service is equally as shocking. Website appears store is located in Australia but ships from China (slowly).
Tip for consumers:
Terible quality and service
Products used:
Pet bed
Date of experience: August 31, 2022
Hello Peter, I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product and service. We try to constantly improve our products and services with helpful feedback like yours.
Not as described on website. Ships from China in vacuumed pack bag. Does not fluff up when taken out of the bag. Then when u want to return it you get a run around. They tell u to sell it to someone else or ship back to China, yeh right… it's over $100 from where I live. I regret buying this bed. Usually I have good instincts about web sites but failed with this one. I will stick with Amazon, their website and returns are so much.
Tip for consumers:
Only full refund if you ship back to china
Products used:
Dog beds
Date of experience: July 22, 2023
Dear Natalie, we apologize for the unsatisfactory experience you had with our product and the inconvenience you faced during the return process. We take your feedback seriously and want to address your concerns.
We are sorry that the item did not meet your expectations and fluff up as described on our website. Our aim is to provide accurate product information, and we are working to rectify any discrepancies in the descriptions to avoid such issues in the future.
Regarding the return process, we understand your frustration. We are actively looking into streamlining our return procedures to ensure a smoother experience for our customers. Please know that we do have a return policy in place, and our customer support team is available to assist you with any return-related inquiries.
Once again, we apologize for any inconvenience caused. If there's anything specific we can do to address your concerns or if you have any other questions, please don't hesitate to reach out to our customer support team. We value your feedback and will do our best to improve your experience with MrFluffyFriend™.
Thank you for sharing your thoughts with us.
Sarah
Team MrFluffyFriend™
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Dear Nikola, thank you for sharing your experience with us! We're glad to hear that both your dog and cat initially enjoyed snuggling in their new beds. We understand that pets can be unpredictable at times, and their preferences may change. It's not uncommon for them to explore different spots and eventually return to their comfortable beds. We appreciate your understanding and love for your pets, even when they decide to claim the middle of your bed. If there's anything else we can assist you with, please let us know. Wishing you and your furry companions many cozy moments ahead!
Sarah
Team MrFluffyFriend™