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MrFluffyFriend has a rating of 1.8 stars from 430 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MrFluffyFriend most frequently mention customer service, dog bed, and return address problems. MrFluffyFriend ranks 629th among Pets sites.
This company responds to reviews on average within 21 hours
My dog is a border/Norfolk terrier crossbreed and measures 24 inches from nose to start of tail and a medium bed was too small for him as he could not lay out flat.l sent an email to the company and received a reply,offering me another larger bed with a 30% discount and to keep the first bed which we will use in the car for long trips.First bed medium changed for XL which is right size to lay out in.He loves it lots of room for daytime lounging and night time sleeping.
Nowhere in ad did it say it was coming from China. It is a scam. To return, it must get back within 30 days of receipt, with proof of delivery, cost more than the bed, not possible. Quality was bad, everything the other reviews said was true. No phone number to call just an email to message through.
Worst $90 spent on a dog bed for sure. Supposed to be XL but barely fits my 40 pound springer. Very little padding. My dog has major anxiety and I thought this might help….it hasn't. A $2 blanket on the floor works just as well.
Tip for consumers:
Don’t buy it
Date of experience: December 21, 2022
Poor customer service, slow to no response, or just plain poor responses. Thumbs down
Steer clear. I ordered one of their beds, but it never arrived, and they haven't refunded me yet. They always have an excuse as to why. I ordered this product on the 5th of December and today is 14 February, and they don't respond to inquiries, if they do they say we will let you know. How long to get a refund from a reputable company? 3-5 business days. Not 3-5 months.
Tip for consumers:
don't buy
Products used:
never arrived
Date of experience: February 14, 2023
Dear John, thank you for sharing your feedback. We apologize for the inconvenience and frustration that you've experienced in trying to get a response and refund for your undelivered package. This is truly not a common situation. We understand how important it is to receive timely and effective customer service, and we are sorry that we have fallen short of your expectations in this instance.
Please send us an email at info@mrfluffyfriend.com and we will look into this matter for you as soon as possible. We will do everything in our power to ensure that you receive a proper resolution you're entitled to as quickly as possible. Thank you for bringing this to our attention.
An order of two extra large beds arrived and I opened only one. The stench was overwhelming. I emailed asking for return instructions. After two weeks, a poorly worded email stated to air out the bed. I emailed again requesting return authorization and a refund. The eventual response was to say I could get a $10 refund if it was still in original packaging BUT even then, I was not given any return address or instructions.
I disputed the charge on my credit card and my card company agreed with the dispute.
It's been almost a year and Mr. Fluffy is sending me threatening collection emails. The notices are from somewhere in Europe! The original package has Chinese markings. So weird.
The product is disgusting and the company is running a scam.
BEWARE. STAY AWAY.
Date of experience: June 27, 2023
Hi Susanna, we apologize for any inconvenience you have experienced and appreciate your feedback. We take customer satisfaction very seriously and strive to address any issues promptly and professionally.
We want to assure you that we do not engage in threatening emails or participate in any illegal business practices. Since you didn't provide any order details, it becomes challenging for us to investigate the specific situation you mentioned. If you need further assistance, we kindly request that you write to us directly at info@mrfluffyfriend.com and our dedicated customer support team will look into this.
We apologize for any frustration caused and appreciate your cooperation in resolving this matter. Thank you for bringing this to our attention.
Sarah
Team MrFluffyFriend™
This supposed dog bed is nothing more than two pieces of flimsy material sewn together with a slightly enhanced border. Has no substance at all. Absolutely no padding. Dog might as well be lying on the floor on a pillowcase. Don't fall for their advertising. And don't buy from them.
Date of experience: June 10, 2023
Hi Nicholas, thank you for sharing your feedback. We're sorry to hear that you're not satisfied with the pet bed you received. Your feedback is valuable to us, and we apologize if the product did not meet your expectations. We strive to provide high-quality and comfortable products for pets. We appreciate your input and will take it into consideration as we continue to improve our offerings. We would like to take a look at your order, unfortunately, you didn't provide your order details. If you have any further concerns or would like assistance, please reach out to our customer support team. We're here to help.
Sarah
Team MrFluffyFriend™
This company is a total scam! The beds are nothing like the beds in their add not even half as thick and their service department is pretty much non existent! They offer a 30 day money back guarantee no questions asked which is a joke because they refuse to respond to your request they pretty much ignore any correspondence at all! Take my advice and buy a $20.00 bed from Wal-Mart it'll be 10 times better than these and you won't have to wait forever to get it. This company has no conscious or morals whatsoever! A complete and utter disgrace to say the least! This review is legit my order number was *******
Tip for consumers:
go to Walmart instead
Products used:
none they were junk
Date of experience: May 19, 2022
Hello Russell, Thank you for pointing out to improve our product in the future. I am sorry to hear that you were dissatisfied with our product and service.We try to constantly improve our products and services with helpful feedback like yours.
Ordered product over a month ago. Still hasn't shown up. They sent me an email that was titled tracking info but there was no tracking info. Said they'd offer me 10% off on my next purchase because of the delay and if it was something I was interested in to contact them. I wish I'd read these reviews.
Tip for consumers:
Buy one from a pet store
Products used:
Dog bed
Date of experience: January 29, 2023
Thank for letting us know about your experience. We are sorry to learn that you still haven't received your order. This is an uncommon situation as we always strive to fulfill orders immediately. We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com.
This is the worst purchase I ever made all they're doing is going out do you love for your dog to get at your money it's just paper thin floor on it, Chinese junk. They probably bought Train carts of these things for pennies. Anyway they sent me the wrong bed and and at first refused to deal with me. He said i could send it back for 30 some odd dollars, my cost and they would see if they would maybe give me a refund. I don't trust them at all so I guess I'm stuck with the bed that a cat would barely fit on, meanwhile I have a Rottweiler. Do not buy anything from this company the quality and workmanship is garbage!
Tip for consumers:
Dog bed Mr. fluffy rip off garbage took six months to get to me and it was the wrong bed now they won’t give me my money back. The quality is complete garbage Chinese crap. Do you not buy from this Company you will get ripped off.!!!!!!!
Products used:
Dog bed Mr. fluffy rip off garbage took six months to get to me and it was the wrong bed now they won’t give me my money back
Date of experience: August 28, 2022
Hello Benjamin, We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
Buyer beware. This product isn't close to what is pictured or described. Zero fill. Dog is basically laying on the floor. I ordered the size listed for my dogs weight. Bed is too small. I paid $66,00 now shown on the website for $36.00, which would still be too much. Aldi carries better quality beds then these! Arrived with no paperwork so no way to return.
Products used:
Mr Fluffy Dog Bed hopefully returning.
Date of experience: April 28, 2023
Hello Beth, thank you for sharing your feedback. We're sorry to hear that you are not satisfied with your purchase. We strive to provide our customers with high-quality products, and we apologize that your experience fell short of expectations. We would like to make things right and resolve this issue for you. Unfortunately, you didn't provide your order number so I can't check anything for you. Please contact us with your order details at info@mrfluffyfriend.com, and we will work with you to find a solution. Thank you for bringing this to our attention.
Sarah
Team MrFluffyFriend™
I paid in full but never received my order from them. Tried to contact them and he answer is always "on the way". I posted my story on a Facebook group of pet owners ana realized there's many, many people from around the world who has exactly the same experience with the company. I'm surprised no one has never left a review here as yet. Please avoid!
Tip for consumers:
AVOID!! I never receive my paid order.
Products used:
Never got my order
Date of experience: March 13, 2021
Hello Lora, I want to make sure this matter has already been resolved. If not, You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
Pet beds are too small. Mr Fluffy Friend offered; "to make things easier for me, Mr Fluffy Friend offered 15% refund" on purchase price in addition to return shipping cost I would pay, or I could donate the beds.
Really?!
Tip for consumers:
I will do better research before ordering from a website I’ve never used before.
Products used:
None
Date of experience: December 12, 2023
Dear Nancy, we appreciate your feedback and apologize for any inconvenience caused. Our commitment is to ensure customer satisfaction, and we're sorry to hear about your experience with the sizing of our pet beds. We understand your concerns and have taken note of your feedback regarding our refund policy. We strive to continually improve, and your insights are valuable to us. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.
Best regards,
Sarah
Team MrFluffyFriend™
This is ridiculous! How can it be legal for a company to operate like this? Definitely sending a complaint to the Better Business Bureau. Advertisements say last day of sale, only a few left… they have to sell their merchandise based on lies! This company should be charged criminally for knowingly providing false information to the consumer. Pathetic! My dog is a rescue and getting old. He deserves the best, not this piece of trash!
Date of experience: August 26, 2023
Dear Jeanie, we apologize for any frustration you've experienced with our recent sale. We understand your concerns and take your feedback seriously. Our aim is always to provide accurate information and a positive experience for our customers. We appreciate your input and will use it to improve our services.
If there's anything specific you'd like us to address or if you have any further questions, please don't hesitate to reach out. We're here to ensure both you and your furry friend have the best experience possible.
Thank you for bringing this to our attention.
Best regards,
Sarah
Team MrFluffyFriend™
I ordered two of their largest dog anxiety beds. They're horrible. I took one out of the box and it is horrible. The only want to refund me 15% and it's supposed to be a full refund within 30 days. I only received this 3 days ago.
They say they are available 24/7 and they are not you. Email them and you get a response 2 or 3 days later.
I PAID a little over $100 for them.
Please if you care about your animal, do not buy from these people.
Tip for consumers:
Yes, there's a lot. I'd like to share number one. I can't share proof of purchase because my banker PayPal does not allow screenshots number two. They say they're in Connecticut, Pennsylvania or somewhere but the product comes from Jamaica and number three. I think that my review here should not be medium. It should be taught cuz I provided pictures. I just couldn't provide my proof of purchase.
Their beds are flipping horrible. I haven't even had my dog on it.
Products used:
I'm not sure because I'm fighting with them on the refund policy they want to give me 15% and they say on their website it's a full refund within 30 days and it's only been 3 days for me
Date of experience: September 2, 2023
Dear Dorrie, we apologize for the inconvenience you've experienced with your purchase. Your feedback is valuable to us, and we take it seriously. Rest assured, we aim to resolve this matter to your satisfaction.
One of our customer support representatives sent you an email. Kindly check.
Thank you for bringing this to our attention.
Sarah
Team MrFluffyFriend™
There is no plush. I'm so disappointed. The 1 star is for the lovely person at customer service who found my missing package - it took about 3 weeks to arrive. But, the product is not as advertised and is EXTREMELY expensive for what it is. The internal part is just cover, no real stuffing/filling. I got the xxl. It's small.
Products used:
Mr Fluffy Friend anxiety bed xxl in apricot.
Date of experience: October 23, 2023
Dear Ingrid, thank you for sharing your experience. We apologize for any disappointment you've encountered with the MrFluffyFriend™ Anxiety-Relieving pet bed. We appreciate your kind words about our customer service.
Your feedback is important, and we'll use it to improve our product descriptions and quality. Unfortunately, you didn't provide your order number for us to check anything. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
Sarah
Team MrFluffyFriend™
I bought an XL fluffy bed thinking it would be just like the photos in the advertisement. It looked so nice, thick, full, soft and comfortable. I was surprised to get it in a small package after months of wait and when I opened it, it was flat and horrible. I tried to fluff it up but it didn't make a difference for the price, $122 Au, it is very disappointing. I should have given it back!
Everytime I look at it, it makes me sad
Unsatisfied customer.
Linda
Tip for consumers:
Read reviews on products before you buy.
Products used:
Dog bed
Date of experience: March 26, 2023
Hi Linda, thank you for sharing your feedback with us. We apologize that the pet bed you received didn't meet your expectations. We take pride in providing high-quality products and we're sad to know that this is not the case for you. We hope to provide a resolution for you. Please check your mailbox if we have offered a resolution for you, and let us know what you think, by replying to the email.
I ordered from MrFluffy no friend a size XL lite gray and waited nearly 2 weeks for it to arrive.
I was very disappointed when I unwrapped the bed, it was like a medium/large no way an XL.
I asked for a full refund through Pay Pal and Mr. Fluffy no friend offered a measly 1/3 of my money back. So I refused their offer and requested a full refund per their website's disclaimer and MrFluffy no friend response was that I must pay return shipping to China! So I decided to call Pay Pal's Synchrony Bank and they gladly refunded my money and charged it back to MrFluffy no friend. So I got my full refund and MrFluffy no friend got hopefully nothing because Synchrony Bank will decide if they actually charge it back or eat the loss themselves. As far as the dog bed it's of no use and I will donate it to our local animal shelter.
Unhappy purchasers should call their Bank for a refund and maybe MrFluffy no friend will get the message unhappy customers will fight back.
Tip for consumers:
Pay Pal asked for a full refund and MrFluffyFriend declined. My experience is your not really protected even using Pay Pal.
Call your Bank Card Company for Help.
Products used:
None
Date of experience: January 28, 2024
Dear Harold, we apologize for the disappointment you experienced with your recent purchase from MrFluffyFriend™. We strive to ensure our customers receive products that meet their expectations, and we regret that your XL bed did not match the size you anticipated.
We understand your frustration with the refund process. We're constantly working to improve our customer service and appreciate your feedback. Please know that we take your concerns seriously and will review our policies to prevent similar situations in the future.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Best regards,
Sarah
Team MrFluffyFriend™
This product did not live up to their claims and I tried to return it for which customer service said the best they could do for me was 30% of what I paid. I have several disappointed conversations with them. So much for 100% satisfied. Definitely disappointed with everything.
Date of experience: September 5, 2022
Hello Angela, thank you for bringing up your negative experience with us. We try to constantly improve our products and services with helpful feedback like yours.
It took a long time to arrive, and when finally the bed arrived, surprise... it is a regular bed, nothing special... antianxiety? In their minds!
I asked for the address to return the product and surprise! Is in China!... they offered me no to return and they are going to give 15% back... why if I paid 100%...
Not fair!
Tip for consumers:
Never buy anything to this company!!!
Products used:
It is a joke, they offered full refund but you have to pay the returning fee to China!!!!
Really?
Date of experience: January 15, 2024
Dear Monica, we're sorry to hear about your experience. We apologize for any inconvenience caused. We strive to provide quality products and exceptional service. If you have further concerns, please respond to the last email you received from our customer support and we'll work towards a satisfactory resolution.
Best regards,
Sarah
Team MrFluffyFriend™
Despite the 30 day satisfaction offered I can not get them to answer my emails to return the product. I was so taken in and should have researched the company and reviews more instead of being swayed by the adverts on the internet. Don't buy this product - you are wasting your money.
Tip for consumers:
Don't believe the 30 return policy - you can't get them to answer the emails
Products used:
It was for a dog's bed
Date of experience: November 25, 2022
Hello Patricia,
Thank you for sharing your insights with us. It's hard to hear that you had a negative experience. We are working to fix it so that an incident like this never happens again.
Kindly send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hear from you!
Ordered January 25 2022. It is February 23 and still have not received. When contact them it is always your order is in process. Now on shopify it says shipped but no tracking number provided. Will not email me back now. Not to mention the obnoxious amount of email offers I receive from them daily.
Tip for consumers:
Do not bother ordering
Products used:
Have not recieved the dog bed ordered
Date of experience: February 25, 2022
Hello Heather, I want to make sure that this matter is resolved. Please go ahead and reach out us via email. Thank you.
I ordered an extra large bed. Took forever before they even shipped it. Half way to my house I got notified by USPS that they confiscated it due to counterfeit postage. So I cannot give a review on the bed.I contacted the company and was given the option to try and get another or refund. I took the refund. I had to give it one star or else this review would not post. Otherwise no star.
Tip for consumers:
I did get a refund.
Products used:
None never received.
Date of experience: October 27, 2023
Dear CM, we're truly sorry for the unfortunate experience you had with your order, and we appreciate your understanding in this matter. If you ever decide to give our products another try in the future, we're here to assist and provide the quality and service you deserve.
Thank you for your feedback, and we hope to have the opportunity to serve you better in the future.
Best regards,
Sarah
Team MrFluffyFriend™
The whole experience is great. Hazel loves her new bed. Since then I have ordered another bed for my daughter dogs. Just received that bed yesterday and they love their bed also. Happy with the product.
Products used:
Bed
Date of experience: July 28, 2023
Dear Michelle, thank you for sharing your wonderful feedback! We're thrilled to hear that Hazel loves her new bed, and it warms our hearts to know that you've ordered another one for your daughter's dogs, and they love it too! We take pride in providing products that bring comfort and happiness to our furry friends.
If you ever need anything else or have any questions, feel free to reach out. We're here to ensure you and your pets have a great experience with MrFluffyFriend™.
Thank you for choosing us!
Sarah
Team MrFluffyFriend™
I ordered an extra large bed it's supposed to be big enough for a doberman and it is not and I told them they offer me 10% off which is ridiculous! Look at the picture advertised even for a medium sized dog shows the bed should be a lot larger.
Tip for consumers:
Beware of the advertisement pictures they are nothing like what you will receive
Products used:
After paying $83 and adding two pillows and a blanket my dog will lay on it without being told to even though it's too small.
Date of experience: October 30, 2023
Dear Lori, we apologize for any dissatisfaction you've experienced. We strive to provide accurate product representations, and we're sorry to hear about the discrepancy in size.
Your feedback is valuable, and we'll use it to improve our advertising and product descriptions. Unfortunately, you didn't provide an order number for us to check. If you have already received an email from our customer support team, please respond to it so we can assist you further.
Thank you for sharing your thoughts.
Best regards,
Sarah
Team MrFluffyFriend™
My boys love their bed! And you all were so good getting back to me and helping me!
I will be a return customer! With your discounts I intend to buy beds for some of the dogs at the shelter in my town! The fur baby's that have been in the shelter to long with out any one interested in adopting! I adopted my boy in 2020 and if I had a bigger yard I would adopted again! But I help all I can! I give to the agencies that help our babies, Cat Bandit. Humane Society, ASPCA, and my next is Best Friends, I wish I could fo more but I am 80 yr old and on social Security, I share what I can! Thank you for your kindness! With love Raider and me
Products used:
Pet bed
Date of experience: July 28, 2023
Dear Katharyn and Raider, thank you for your heartwarming review! We're thrilled to hear that your boys love their bed and that our team was able to assist you effectively. We truly appreciate your kind words and your intention to be a return customer.
Your dedication to helping dogs in need at the shelter is commendable and truly inspiring. We are grateful for your support and your contributions to various agencies that work tirelessly to care for our fur babies. Your love and kindness make a significant difference in their lives.
As a token of our appreciation, we would like to offer you an exclusive discount for your next purchase. Please feel free to use it to buy beds for the dogs at the shelter in your town. Your generosity will surely bring comfort and happiness to those in need.
Thank you for choosing MrFluffyFriend™, and we look forward to serving you again!
Sarah
Team MrFluffyFriend™
I ordered one in plenty of time for Christmas, every time I checked tracking it was still sitting at the companies address. Then when I finally got it on the 30th way pass Christmas. It was so small my dog would never fit in it. I immediately requested a return label and have gotten nothing I have reached out to paypal and waiting.for a responce. Not worth the money either. The quality and workmanship is in every Walmart, TJ Maxx, Marshalls
Products used:
none
Date of experience: January 4, 2024
Dear Jennifer, we sincerely apologize for the inconvenience you've experienced with your MrFluffyFriend™ order. We understand the importance of timely deliveries, especially during the holiday season. We're sorry to hear about the size discrepancy, and we appreciate your patience as we work to address your concerns promptly. Rest assured, our team is actively looking into your request, and we will ensure a swift resolution. Thank you for bringing this to our attention, and we value your feedback as it helps us improve our services.
Best regards,
Sarah
Team MrFluffyFriend™
While it looks like the product advertised, it isn't as full and luxurious as demonstrated on the advertising. The base of the bed looks full but compresses without giving any support for my elderly dog, we have to ensure it is on a soft pad. Not worth the money paid. I'm not going to fight for a refund, I just don't have time.
Tip for consumers:
No
Products used:
Dog bed medium
Date of experience: November 10, 2023
Dear Fiona, we appreciate your feedback and apologize for any inconvenience. MrFluffyFriend™ is committed to providing top-quality products. We value your concerns and would love the opportunity to address them. Please contact our customer support at info@mrfluffyfriend.com, and we'll work to ensure your satisfaction.
Sarah
Team MrFluffyFriend™
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Hi Barb, we are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to assisting you further!