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MrFluffyFriend has a rating of 1.8 stars from 430 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MrFluffyFriend most frequently mention customer service, dog bed, and return address problems. MrFluffyFriend ranks 629th among Pets sites.
This company responds to reviews on average within 21 hours
My dog is a border/Norfolk terrier crossbreed and measures 24 inches from nose to start of tail and a medium bed was too small for him as he could not lay out flat.l sent an email to the company and received a reply,offering me another larger bed with a 30% discount and to keep the first bed which we will use in the car for long trips.First bed medium changed for XL which is right size to lay out in.He loves it lots of room for daytime lounging and night time sleeping.
Nowhere in ad did it say it was coming from China. It is a scam. To return, it must get back within 30 days of receipt, with proof of delivery, cost more than the bed, not possible. Quality was bad, everything the other reviews said was true. No phone number to call just an email to message through.
Total Fraud!
Upon opening the package the product released a stench beyond description and had to moved out doors.
Customer service offer of a 15%
Discount on a product that is going straight to the land fill.
They advised me returns are expensive to ship and are at my expense and their discretion to honor.
Returns.
I have stopped the credit card payment.
Date of experience: December 26, 2022
I bought this bed based on the sizing on the website and according to breed size, XL. The next size up was recommended for Golden Retrievers and my dog is much smaller than that. I contacted customer service to get return information. I have to send back to CHINA? The shipping address on the original packaging is in Cedar Grove, NJ. To mail to China will cost almost as much as what I paid, at least $46.00. Ridiculous.
Tip for consumers:
As for the refund by the time you pay for shipping you end up with maybe $20.00 on a $66.00 purchase.
Products used:
None.
Date of experience: May 5, 2023
Dear Linda, thank you for sharing your feedback. We're sorry to hear that the bed size you ordered didn't meet your expectations. We apologize for any inconvenience caused by the return process. We strive to provide accurate information on our website and we are sorry for the trouble. Unfortunately, you didn't provide your order number so I'm unable to check anything for you. I have a great offer that might help resolve your problem. Please send us an email at info@mrfluffyfriend.com so we can assist you further.
Thank you for bringing this to our attention. We value your feedback and we'll work towards improving our products and services.
Sarah
Team MrFluffyFriend™
It's been two weeks and still have not received my order they continue to give you the run around and will not refund me my money so if disputed it with my credit card company do not. Buy from this company feel like its a scam
Tip for consumers:
Do not buy
Products used:
Per bed
Date of experience: June 17, 2022
Hello John., I want to make sure that this matter is resolved. You can contact us via email at info@mrfluffyfriend.com.
We have had several of these beds and my dog loves them. If your cat has an "issue" and pees on them they don't wash well several times (hence the multiple beds), but my dog melts into them and I'm glad to keep her happy and comfortable.
Date of experience: November 13, 2023
Thank you for your review, Linda! We're thrilled to hear that your greyhound is head over paws for our MrFluffyFriend™ beds. We appreciate your feedback about washing, and we're always working to improve our products. Here's to many more comfy moments for your furry friend!
Warmest regards,
Sarah
Team MrFluffyFriend™
Never received my order so I filled a fraud claim with Amex. Gave they the benefit and re-ordered 30+ days nothing, just form response. As an attorney, I'll be filing a Class Action case if you have been scammed reply to me or this site as my team will be checking daily.
Date of experience: November 27, 2023
Hi David, we sincerely apologize for the inconvenience you've experienced. Our team takes this matter seriously. Please share your order details at info@mrfluffyfriend.com, and we'll investigate promptly. Rest assured, we are committed to resolving this issue and appreciate your patience.
Best,
Sarah
Team MrFluffyFriend™
This company is a scam, its very hard to get an exchange or refund.they will offer you discount in order so you can keep your item,everything comes from china.i have to ship my item to china but whatever it will cost me i will still send my item back to them
Date of experience: November 6, 2023
Dear Gion M,
We apologize for any inconvenience you've experienced. Our aim is to provide excellent service. If need further assistance, please reach out to our customer support, and we will do our best to assist you with your requests.
Sincerely,
Sarah
Team MrFluffyFriend™
This is a scam. The bottom of the bed is thin and provides no support for an ailing dog. It looks flurry and plush but if you put any weight on it you will feel the floor. When contacted for a refund they use every excuse in order to not refund you. Horrible business.
Date of experience: March 16, 2023
Hi Cherri, thank you for sharing your feedback with us. We apologize that we didn't meet your expectations in terms of the quality of the product. Of course, we do offer refunds. We want to discuss this with you, so could you please reach out to us at info@mrfluffyfriend.com? We would like to make things right and hope that you will give us another opportunity to do so.
I spent $216 for a garbage product. I bought two and when I unpacked them they stank! The size and volume are not what they supposed they are. I had to wash them first to remove that smell. After a month and a half of use and after 2 washes, they looked like they had been used for 10 yrs. The dog beds that I purchased from Costco four yrs. Ago which only cost $35 are far far better than this fake Mr fluffy bed. Don't buy this; it's a waste of money.
Products used:
Dog bed
Date of experience: March 27, 2023
Hello Leah, thank you for sharing your feedback with us. We're sorry to hear that you are disappointed with the quality of our product. We understand that it's frustrating to spend money on something that doesn't meet your expectations. Please know that we take pride in provide the best quality of products and we're sorry that is not the case for you. We take all customer feedback seriously and we'll use your feedback so that we can take steps to improve our products and services.
Unfortunately, we're unable to find your order details here. Please don't hesitate to reach out to us at infor@mrfluffyfriend.com so we can assist you further.
Customer service is difficult to deal with and can only do so online. Orders not fulfilled properly. If you want to return a bed, you have to pay postal rates to China. Steer clear. Don't order their bed.
Tip for consumers:
No phone number for customer service and returns you pay to China through usps.
Products used:
Beds
Date of experience: December 22, 2022
Dear Ann,
Thank you for sharing your insights with us. It's hard to hear that you had a negative experience. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. If you believe we can still be of any assistance to you, kindly send us an email at info@mrfluffyfriend.com so we can look for a solution together.
What a joke. The beds in the pictures are huge with 12" thick padding like a mattress. This awful smelling thing that showed up isn't even a quarter of the size advertised. Stick with Amazon, at least you get your money back when trash like this shows up.
Tip for consumers:
Stay away
Products used:
Dog bed
Date of experience: January 8, 2023
Dear JS,
Thank you for taking the time to share your experience. We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
Like many others, I also paid for a dog cushion bed but never received the product. The company refused to be of assistance, insisting it had been dispatched from China and beyond that was my responsibility.
Date of experience: July 26, 2022
Hello W M., We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com.
If I could give this company zero stars, I would. I placed my order for one of their beds and never received it. It's been 3 weeks now and they do not respond to emails. There's no phone number, either. I'll be reporting Mr Fluffy Scam.
Products used:
Ordered the anxiety bed. Haven’t gotten it—and the DHL tracking information is fictitious. This is a scam company!!!!
Date of experience: May 5, 2022
Hello Deborah, I want to make sure this concern has already been addressed. You can contact us via email at info@mrfluffyfriend.com.
My first order with MrFluffyFriend went without a hitch. I decided to buy a bed, a treat/toy dispenser and a large deluxe furniture cover, as the first cover, although fantastic was small. Here the frustration begins! Two cards left, I fill in the redeliver form and when it finally arrives (ordered September) delivered 2 November there are only 2 items, where's the 'deluxe '? Long story short I am still trying to get my purchase, which cost $145, a lot of money for me. Meanwhile my 15 year old cat waits with me.
Not very friendly.
Tip for consumers:
Don't.
Products used:
The product hasn't arrived, so my cat cannot use it. The ratings above are for the small cover and bed.
Date of experience: December 31, 2022
Dear Janine,
Thank you for bringing this to our attention. I am glad to hear that you're satisfied with the first item you received although it's small. However, we are sorry to learn that you still haven't received the furniture cover. This is not a common situation. I want to be able to check the status of your order. Can you send us an email at info@mrfluffyfriend.com? We hope that you will give us an opportunity to make this right for you.
Not gonna lie, disappointed. I got XL hardly any stuffing, my dog is practically laying on the floor, would love the one showing on your website, not worth the money paid. Would like to send it back and get the one shown in the photos.
Date of experience: October 27, 2023
Dear Judy, we're sorry to hear about your disappointment with the XL pet bed. We aim for the highest quality and customer satisfaction. Unfortunately, you didn't provide your order number for us to check anything. Please reach out to our customer support team at info@mrfluffyfriend.com, and they will assist you with any concerns or returns. We appreciate your feedback, and we're here to ensure you have a positive experience with MrFluffyFriend™.
Best regards,
Sarah
Team MrFluffyFriend™
I ordered this bed on 1/9 and have still not received. When I try following up, I get no response. Apparently my order is at a USPS location in Los Angeles, which is literally 10 miles from my house...and its been sitting there for two weeks! Apparently this company cares very little about getting you their product in a timely manner. They offer you free shipping, but they obviously use the cheapest possible shipping method and could care less about you once they have your money.
Date of experience: January 26, 2023
Dear Joel,
Thank you for bringing this to our attention. We apologize for the inconvenience the delivery delay has caused. This is truly not a common situation. We always strive to set proper expectations and rely on customer feedback to continually improve our products and services. I want to be able to check the status of your order. Can you send us an email at info@mrfluffyfriend.com? We hope that you will give us an opportunity to make this right for you.
My big guy absolutely loves his new bed. It took a few days for him to gravitate towards it but since he has he sleeps there all the time. I will definitely be ordering a second one for the basement so that he can stay there and be all warm.
Products used:
Pet Bed
Date of experience: August 16, 2023
Dear Eira, we're thrilled to hear that your big guy is enjoying his new bed! It's wonderful that he's made himself right at home and is now sleeping there all the time. We're looking forward to assisting you with your second order for the basement. Ensuring your furry friend's warmth and comfort is our top priority.
Thank you for choosing MrFluffyFriend™.
Best regards,
Sarah
Team MrFluffyFriend™
Delivery was on time, and the dog bed's indeed very fluffy. My dog loves to chill and sleep on there, he stopped sleeping on my bed because he liked his new one better! I sometimes want to climb in, can you make one for me?! Definitely recommend!
Products used:
Anxiety Bed
Date of experience: August 16, 2023
Hello Booker, thank you for your wonderful review! We're thrilled to hear that the delivery was prompt and that your dog is enjoying the comfort of our MrFluffyFriend™ pet bed. It's heartwarming to know that your furry friend loves it so much that he's chosen it over your bed for his chill and sleep time.
We appreciate your recommendation and your lighthearted suggestion about making a bed for you too! While our focus is on our furry companions, we're delighted that you're loving the comfort too.
If you ever have more to share or need assistance, feel free to reach out. We're here to ensure both you and your dog have a fantastic experience with MrFluffyFriend™.
Warm regards,
Sarah
Team MrFluffyFriend™
I ordered this bed according to their sizing. It took almost 3 weeks to receive this bed. I ordered a medium and its too small for my 40 lb dog. The bottom of the bed is very thin and will easily be destroyed by a young dog. I contacted these people (thru email there is no phone) quite a few times. They offered me a 15% special refund if I kept the bed. I tell them I can't use it and they said I will have to pay shipping. I said okay and asked for the address. They gave me an Address in CHINA! DO NOT BUY THIS BED! They are a rip off!
Tip for consumers:
THEY ARE A RIP OFF!!!!
Products used:
None
Date of experience: December 28, 2022
Dear Stephanie,
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Please feel free to reach out to info@mrfluffyfriend.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Don't buy from this company, they are a scam, I placed an order was charged, never got a confirmation of my order, sent them an email to cancel as two weeks later I still never received my order. They then said it was shipped & gave me a tracking number that didn't even exist. So disappointing but my own fault, need to do research next time, but if I can save others I'll try.
Date of experience: October 28, 2022
Hi Maria,
I am sorry to learn that you didn't get an order confirmation email and that if it took longer than you expected for your order to be delivered.
Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
I recently bought two anti-anxiety pet beds and I am really pleased with my purchases.
My new puppies (12 weeks) love these beds and although try to pull the threads out, have not succeeded so far.
Have already been washed and tumble-dried and have retained their shape.
Date of experience: May 23, 2023
Dear Carina, thank you for sharing your feedback with us! We're thrilled to hear that you are pleased with your purchase of the anti-anxiety pet beds. It's delightful to know that your puppies, at 12 weeks old, are enjoying their new beds and haven't been able to pull out the threads. We designed these beds with durability in mind to withstand the playful antics of our furry friends. It's also great to hear that you've tested the beds by washing and tumble-drying them, and they have retained their shape. We strive to provide high-quality products that are not only comfortable but also easy to maintain.
If you have any further questions or need assistance with anything else, please don't hesitate to reach out. We appreciate your support and wish you and your adorable puppies many cozy and anxiety-free moments with the beds.
Sarah
Team MrFluffyFriend™
Absolute rubbish product and very expensive - don't fall for it! These guys use Facebook advertising promoting 60% off and last day to order. It's a scam. The product is expensive, I bought two at $66.50 each. I tried to cancel a few days later and they said it had been dispatched but the tracking details said nothing had been lodged by the sender. They said I could reject when it was delivered and it would be returned to them for a refund. But the package had to be in good condition. The package arrived ripped open, so I had no way to return it. The quality of the product was absolute rubbish. WAY too small for my dogs, and really thin and cheap. While waiting for my order I bought some similar beds in Kmart for half the price and MUCH better quality than this. It's no wonder they have so many poor reviews. DON'T fall for the lovely pictures and claims on their website! I have attached pictures of the package, and the product compared to the Kmart one I bought. No comparison!
Tip for consumers:
Don't fall for their fancy website, the product is rubbish, and the after sales service is just non existent.
Products used:
Pet Bed
Date of experience: August 29, 2022
Hello Tanya, We are sorry for your negative experience with us. Thank you for pointing out to improve our product and services in the future. I want to assure you that your feedback does not go unnoticed. We want to make sure your concern is addressed. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
I bought a Mr Fluffy Friends bed on recommendation of a friend. Delivery was slightly longer than expected (due to demand, I suspect) bit the wait was worth it. My 'clingy' Black Labrador now prefers her fluffy bed to time on the sofa with me - a real compliment to her new bed! Love it!
Products used:
Dog bed and blanket.
Date of experience: November 10, 2023
Dear Marg,
Thank you for choosing MrFluffyFriend™ for your Black Labrador's comfort needs! We appreciate your understanding regarding the delivery time, and we're delighted to hear that your furry friend loves the new bed. It warms our hearts to know that our products have earned a special place in your pup's heart. We hope the cozy moments continue!
Best,
Sarah
Team MrFluffyFriend™
The refund policy states refunds will only be made if full price was paid for the item. After six weeks waiting for the items, I discovered that the order was processed only after I inquired about delivery. The items have still not been received. I will contact my credit card company to back charge Mr Fluffy Friend
Date of experience: June 5, 2022
Hello Gayle, Our customers’ happiness is our top priority. Please go ahead and reach out us via email. We want to make sure this matter is resolved.
We have always used inside dog beds, so our beloved Rhodesian Ridgeback does not sleep on the rug, carpets or furniture. She normally eats the beds after a few days. Outstanding comfort has kept her from doing any damage other than to turn it over once. She sleeps so well in this bed, that when we go to the bedroom at night, she does NOT follow us for at least a few hours. Really, really pleased with this dog bed. Do you make them in wife sizes?
Tip for consumers:
Once ordered it took a long time to receive. Maybe used too next day deleivery but this was two weeks.
Products used:
Dog bed.
Date of experience: November 13, 2023
Dear Cornell, we're thrilled to hear that your Rhodesian Ridgeback loves our MrFluffyFriend™ dog bed! It's fantastic that the outstanding comfort has deterred any chewing tendencies. As for wife sizes, we currently offer a range of sizes for dogs, but unfortunately not for wives.
Regarding the delivery time, we apologize for any inconvenience. We appreciate your feedback and will consider options to expedite shipping in the future. Thank you for choosing MrFluffyFriend™ for your furry friend's comfort!
Best,
Sarah
Team MrFluffyFriend™
First of all, I will never buy from this company again. Size large is a small. I have 3 Rotties and one is a medium size the other two large. These pillows do not fit my dogs. Luckily the XXL fit for one. I will give the other two to a friend as a gift. Never never again. I should have looked at the ratings first... next time I will buy at a prt store or Costco
Date of experience: October 23, 2023
Dear Crystal, we apologize for any inconvenience regarding the delivery time and size of your order. Your feedback is important, and we're sorry to hear about the sizing issue.
Unfortunately, you didn't provide an order number for us to check anything. If you ever decide to give us another chance in the future, please don't hesitate to reach out if you have any questions or concerns. We're here to ensure you have a better experience with MrFluffyFriend™ products.
Best regards,
Sarah
Team MrFluffyFriend™
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Dear Tom,
Thank you for letting us know your experience. We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!