MrFluffyFriend has a rating of 1.8 stars from 430 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MrFluffyFriend most frequently mention customer service, dog bed, and return address problems. MrFluffyFriend ranks 629th among Pets sites.
This company responds to reviews on average within 21 hours
My dog is a border/Norfolk terrier crossbreed and measures 24 inches from nose to start of tail and a medium bed was too small for him as he could not lay out flat.l sent an email to the company and received a reply,offering me another larger bed with a 30% discount and to keep the first bed which we will use in the car for long trips.First bed medium changed for XL which is right size to lay out in.He loves it lots of room for daytime lounging and night time sleeping.
Nowhere in ad did it say it was coming from China. It is a scam. To return, it must get back within 30 days of receipt, with proof of delivery, cost more than the bed, not possible. Quality was bad, everything the other reviews said was true. No phone number to call just an email to message through.
Our babies love them and shipped quick. I do recommend this shop! The bed quality is good, the price is cheaper than the store. The item arrived after 3 weeks. Great bed for both dogs and cats! My pets love these beds and wont agree to use their old beds again Best customer service to date.
Date of experience: April 6, 2023
I looked for a long time for a dog blanket and finally found this one. I had no idea what I would be getting, but it turned out to be perfect! I wouldn't change a thing! He loves anything soft and plush, and adores it because it is so incredibly soft and cuddly. As a mountain dog he's always warm, so I was concerned it would be too hot for him, but no, I drape it over him at nap time and he keeps it on for hours. He leaves the room and comes back later still wearing it. I got the largest one available which is a good size, and just got a second one for his couch, which he loves sleeping on. So pleased and highly recommend! Thank you so much MrFluffyFriend! Customers for life!
Products used:
Dog blanket
Date of experience: December 16, 2023
Thank you for your heartwarming review, Catherine! We're thrilled to hear that your furry friend is enjoying our MrFluffyFriend™ dog blanket. It warms our hearts to know that it's a perfect fit for your mountain dog, providing the softness and cuddliness he loves. We're delighted to be a part of his naptime routine and honored to have customers like you.
If there's anything else you or your fluffy friend need, don't hesitate to reach out. We appreciate your recommendation and look forward to serving you and your pup for years to come!
Warm regards,
Sarah
Team MrFluffyFriend™
Highly recommend it! Very fluffy and comfortable. My dog seems to like it Very good bed, like a cloud, high, lush, soft, came in 1 week, 60 cm for my Chihuahua weighing 2700 most that, you can roll. The bed came quickly, quality.
Date of experience: April 7, 2023
Thank you so much for your feedback! We're thrilled to hear that you and your furry friend are loving our fluffy bed. It's always great to hear positive feedback from our customers, and we appreciate you taking the time to share your experience. We hope to continue providing you and your pup with high-quality and comfortable products in the future. Thanks again!
I'm so angry this company advertising that their beds are great and fluffy and the X-Lg is so big. Well the couch bed is falling apart and the exact bed I paid 3x's more for is the exact same size as my medium one at home. I've been using these for a little over a week and they look old the fur is smashed and it's just ridiculous. I'm ready to talk to an attorney for false advertising.
Tip for consumers:
Don't do it. I feel like I got played and now they won't even call me back.
Products used:
X-Lg bed and the xlg couch bed. They are cheap and don't look anything like the pictures on their website.
Date of experience: December 9, 2022
Dear Tracy, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Please feel free to reach out to info@mrfluffyfriend.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
I previously wrote a bad review on this product. I was wrong. It looked bad out of the package and I was worried it would shed but once I began using it my dog loved it and prefers it to her other bed. It doesn't shed and is easy to wash. The company replied to my emails very promptly and courteously. So I take my previous review back. Only thing is I found out local pet shop has exact same product for the same price. They don't accept returns either. Very happy with the bed.
Tip for consumers:
Return has to go to China and you will have to pay. So don’t count on a return.
Also I found same product in local pet shop except with a removable cover to wash.
Products used:
Doggy bed
Date of experience: January 23, 2023
Hi Alan,
Thank you for taking the time to update your review and share your positive experience with our product. We're glad to hear that your dog loves the bed and that it's easy to wash. We strive to provide excellent customer service, so we're happy to hear that our replies to your emails were prompt and courteous. We appreciate your feedback and will continue to offer competitive prices and a hassle-free return policy for our customers. Thank you for choosing MrFluffyFriend!
I think the picture tells all. Boo is a very spoiled doggie, his bed is on the couch not the floor and he has to have a blanket. We have to give him a treat to get him out of bed to go for a walk. I have not washed the bed yet but the other views are positive about washing the bed. Boo is a 12 pound chihuahua and I purchased a medium bed which is perfect for him
Products used:
dog bed
Date of experience: November 14, 2023
Thank you for sharing your delightful review, Jean! We're thrilled to hear that Boo loves his MrFluffyFriend™ bed. Spoiling our furry friends is what we're all about! It warms our hearts to know that Boo enjoys the comfort of his bed on the couch, complete with a cozy blanket. The image speaks volumes, and we're glad the medium size suits Boo perfectly. Should you ever need assistance or have any questions, feel free to reach out. Happy snuggling!
Best,
Sarah
Team MrFluffyFriend™
Cursing myself for falling for their BS. The pictures are a lie. It comes vacuum packed and to return it their policy is "The unit cannot be returned under the 30-day return policy if the plastic seal is broken, as the safety of the unit may be compromised. In other words - you can't tell at all what it will be like until you open it, and then you can't return it. And it is terrible quality. These thieves should go to jail.
Tip for consumers:
Stay away!!!
Products used:
dog bed
Date of experience: June 1, 2022
Hello L. L, We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
I have to agree with comments, this is a hoax and a scam. I have received numerous emails to apologize, « rest assured we'll deliver your item », exactly how others have described their bad experience. As I made the purchase with PayPal, I will be asking for a refund. I have two extremely anxious dogs and I bought I'd give this bed a try. What a fool I was to fall for their publication. Get a bed in a reputable pet store!
Date of experience: February 7, 2023
Hi Marie-Helene,
Thank you for bringing this to our attention. We are to know that you still haven't received your order. This is not a common situation. I want to be able to check the status of your order. Can you send us an email at info@mrfluffyfriend.com? We hope that you will give us an opportunity to make this right for you.
Usually with any type of new dog bed we had to encourage Gem to get on it with treats etc, when this arrived we set it on the floor and to our amazement she got on it straight away without enticement, and she looks so comfy on it so you can imagine how pleased we are service, product and price excellent 5 star thank you
Date of experience: October 27, 2023
Dear Miss J, we're thrilled to hear that Gem is one very happy dog with her new bed! Your positive feedback means the world to us. We're delighted that she finds it so comfy. If you ever need anything else for Gem or have questions, please don't hesitate to reach out.
Warm regards,
Sarah
Team MrFluffyFriend™
I purchased 3 beds that finally came after 2 months. Only opened one and it was a flat pancake, smelled, and the stitching is falling apart and you could feel the hardwood floors under it. I contacted the company by email. They said give it a couple days to fluff which I did. So I contacted them back it didn't fluff up. They didn't return any of my emails for way over a month. They commented after I said I was going to turn this over to my credit card company. They said I could return it and gave me no address. This company acts like it is based in the US and is actually based in China. This company is a total scam. They want me to pay for return which is more than the crappy beds. Letting my credit card company deal with this
Tip for consumers:
DO NOT BUY complete scam company
Products used:
None I opened only one and it was a flat pancake where you could feel the hardwood floors under it. This was for my geriatric dogs to keep them off the hardwood floors. Opened it and it smelled was flat as a pancake and stitching is awful. They act like the items are shipped in the US then find out later when shipping is 2 months that it is from china
Date of experience: January 4, 2023
Hello Chandra,
We are terribly sorry to know you are unsatisfied with our product. We remain committed to our customers and your satisfaction. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
My dog is 42 lbs and we ordered the XL. At first I thought it was going to be to small because the previous bed she had was much bigger. However, it took her only a day to curl up in it as if it was hugging her. We even brought it with us when traveling by car and she cuddled in it the whole way. She has storm anxiety and the bed is wonderful for her. So glad we bought it.
Products used:
MFF bed
Date of experience: August 16, 2023
Dear Dina, thank you for sharing your positive experience with the MrFluffyFriend™ pet bed! We're thrilled to hear that your 42 lb. dog is enjoying the XL size. It's heartwarming to know that the bed quickly became a cozy and comforting spot for her, providing a sense of security during travel and helping with her storm anxiety.
Your feedback brings us great joy, and we're delighted that our product has made a positive impact on your dog's comfort and well-being. If you ever need anything else for your furry friend or have more stories to share, please don't hesitate to reach out. We're here to help and ensure both you and your dog have a wonderful experience with MrFluffyFriend™.
Sarah
Team MrFluffyFriend™
I bought an XL bed for my 65 pound dog and it doesn't fit her. The bed is way too small so the sizing they give you doesn't work. After 2 days of having it, she was able to tear into it and all the stuffing came out of it. Worse purchase I have ever made. It is complete garbage. Do not buy this for your baby. It doesn't work. After spending $65 for this product and trying to get a refund, which has not happened, I DO NOT
RECOMMEND this item at all!
Date of experience: December 20, 2022
Dear Mary Lou, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Please feel free to reach out to info@mrfluffyfriend.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Took an age to arrive and when it did it was woefully too small - I had ordered a Large (suitable for a whippet, the website said). My whippet is 19 inches to his shoulder and could barely get half his body on it.
I repeatedly asked for a return address only to be told to "fluff it up"!
When they finally sent a return address, it's in China. I'm UK based and they definitely have a Europe hub but won't give me the address.
I have donated it to a dog shelter.
Date of experience: November 10, 2022
Hello Lanie,
We are sorry to hear about your negative experience. We try to constantly improve our products with helpful feedback like yours. Kindly send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
We purchased 2 beds for our grand dogs for christmas. Took over a month to get them. They were too small and not good quality. Trying to get them returned is a night mare! They come from China and they won't send a label to return them. You have to return yourself. After looking into that there is a 500 cost to ship back which we obviously won't do. So now we are stuck with these beds and will have to try to sell them. I would never buy from this company again
Date of experience: January 18, 2023
Hi, thank you for sharing your feedback. We apologize that you didn't have the best experience with our shipment and that you're not satisfied with the quality of the pet beds you received. This is an uncommon situation as our items don't usually take a month or more to be delivered. We always strive to set proper expectations and rely on customer feedback to continually improve our products and services. If you have any further concerns, please don't hesitate to contact us at info@mrfluffyfriend.com.
We purchased a new anxiety reliving pet bed from mr fluffy friends; my dog loves the softness and it is so fluffy; my dog snuggled into it rolling all over; I sat with her and wrapped it around her; I would definitely recommend
Date of experience: May 3, 2023
Hi Sofie, thank you for sharing your positive experience with our anxiety-relieving pet bed! We're thrilled to hear that your dog loves the softness and fluffiness of the bed. It's heartwarming to know that your dog feels comforted and enjoys snuggling and rolling all over it. We appreciate your recommendation and if you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing MrFluffyFriend!
Sarah
Team MrFluffyFriend™
My dogs love this bed! I have a very anxiety ridden puppies and this bed has comforted her better than anything else I've tried! And we recently got a puppy and the 2 of them share this bed every night.
Products used:
Bed
Date of experience: July 26, 2023
Hi Johanne, we're absolutely thrilled to hear that your dogs love our MrFluffyFriend™ bed! It warms our hearts to know that it has provided comfort to your anxiety-ridden puppy, making a positive difference in her life. We designed our beds with love and care, aiming to create a cozy and calming space for our furry friends.
It's delightful to hear that your new puppy has found a perfect companion in the bed as well, and they enjoy sharing it every night. We hope their bond grows stronger with time, and our bed continues to be a source of comfort and happiness for both of them.
If there's anything else we can do to support you and your furry companions, please don't hesitate to reach out. We appreciate your kind words and are here to ensure the best experience for you and your dogs.
Thank you for choosing MrFluffyFriend™!
Sarah
Team MrFluffyFriend™
This bed took a very long time to arrive, but to be fair, my dog did like it. Unfortunately though, it was far too small for her. I ordered a bed that was supposed to be suitable for a Beagle. My dog is about the size of half a Beagle, but I wanted her to be able to stretch out in it comfortably. It was pretty expensive to me as I am on a pension, but when I complained about it being too small I was advised to 'give' it to someone else and buy another one. I can't afford to do this, so it has been a total waste of money. If you're considering purchasing this bed, order one that is much bigger than you think you will need for your dog, and be prepared to wait for several months to receive it. Very disappointing and an expensive lesson in Chinese sizing.
Tip for consumers:
Order big, wait for a long time.
Products used:
None
Date of experience: August 23, 2022
Hello Paula, We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
My 75 lb Standard Poodle LOVES the bed. Typically he's up and down in and outside but now is content to lounge in the bed. I got an xl. I don't understand why all the poor reviews. Anyway Teddy is a happy boy. Thank you!
Products used:
dog bed
Date of experience: January 19, 2023
Dear Rita,
We are happy to know you and your pet had a positive experience at MrFluffyfriend. Looking forward to seeing you again soon!
Three emails sent and still negotiating the return of the item. They are offering discounts for keeping it instead of returning and wasting my time. My dog wouldn't even go in the bed. Outcome yet to be determined.
Tip for consumers:
You would have to ship it back at your own cost and they’re very sketchy about where to return it. Offering multiple emails with discounts instead of just getting you the information you need to return the item.
Products used:
Didn’t use it
Date of experience: December 5, 2022
Hello Susan,
Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. Kindly send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
Please do not buy anything from this company! The beds are totally inferior, not fit for purpose and a complete waste of money. Returns have to be sent at your cost to China with no guarantee of a refund. They charge three times the price for the same beds available at other retailers. Please do not buy from this company!
Tip for consumers:
Do not buy from MyFluffyFriend. It's a scam company!!
Products used:
Dog bed
Date of experience: July 27, 2022
Hello Angela, We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can find a solution together. We are sorry to know you are not satisfied with our product. You can contact us via email at info@mrfluffyfriend.com.
I have had the misfortune to purchase BEFORE reading the reviews I sought a refund 5 days later only to be told (surprise surprise) the bed had been dispatched. Several emails later I realise what a lost cause it is trying to write to their non existent customer service. After telling them I would not accept the item IF and when it was finally Delivered the reply started off " I know you are eager to receive your dog bed"
Result I have lost 62.95 Euro. I fully endorse those who have warned " Do not buy." I have to say they are true to form, read their reply below. This is the standard BS they use to try and convince they care about the customer and their complaints when in fact the oppisate is true!
Sites like this which give genuine customer experiences are to be praised as they at least provide truthful reviews.
Date of experience: February 18, 2023
Hi John, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We would like to help you. Please don't hesitate to reach out to us at info@mrfluffyfriend.com if you need further assistance.
I am STILL waiting for the bed I ordered. Customer service is not good. They will not answer my questions and give round about scripted answers if they even respond. I better receive it soon and I hope it is worth the money I paid.
Date of experience: November 30, 2023
Dear M C., we apologize for any inconvenience you've experienced. We want to take a look at the situation, however, you didn't provide your order number for us to check anything. If you have already emailed us at info@mrfluffyfriend.com, our team will actively work to resolve this issue and ensure you receive your bed promptly. Your satisfaction is our priority, and we appreciate your patience.
Best,
Sarah
Team MrFluffyFriend™
Looks like the Chi-Coms got my $100! Funny, every response is computer generated. I'm sure it's all Chinese run. Why am I so stupid to not check reviews before purchasing. I got so excited for my dog! Obviously everybody else did the same. Oh well, no one to blame but myself. Kiss that $100 bye! They can buy more balloons!
Date of experience: February 13, 2023
Dear Dan,
Thank you for sharing your feedback. I am sorry to learn about your negative experience. I want to be able to check what happened to your last communication with us. Can you send us an email at info@mrfluffyfriend.com? We hope that you will give us an opportunity to make this right for you.
I should have found sitejabber before i ordered this on 25 May 2022.
Arrived from China on 29 June and immediately i recognized trouble.
I was buying it for my 30kg Staffy ~ Bella. Look at the picture it's not big enough to put anything other than a kitten in it. What's worse they are still sending me free gift offers which are not actually free.
Tip for consumers:
Check out this site before you purchase online
Products used:
Fluffy Dog bed
Date of experience: June 29, 2022
Hello Ross, We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check on your order. You can contact us via email at info@mrfluffyfriend.com.
False advertising. Product is only 1.25" thick, more like a rug. Smells terrible. Shipped from China, takes forever to receive. If you need to return it costs more that the product. Order cancellation does not exist (no one reponds). Would give 0 if possible.
Tip for consumers:
Do not buy from this scam company!
Date of experience: January 16, 2023
Thank you for bringing your experience to our attention. Our sincere apologies for the inconvenience caused. It is surprising to hear that you're not getting any response from our team because we work around the clock. I am sorry if the product and the return process didn't meet your expectations. We try to constantly improve our products and services with helpful feedback like yours. If you believe we could still be of any assistance to you, please send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Hi Hazel, thank you so much for your kind words and for choosing MrFluffyFriend for your pet's needs. We are thrilled to hear that your babies are enjoying their new beds and that our customer service has met your expectations. We appreciate your recommendation and look forward to serving you and your furry friends again in the future.