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MrFluffyFriend has a rating of 1.8 stars from 430 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MrFluffyFriend most frequently mention customer service, dog bed, and return address problems. MrFluffyFriend ranks 629th among Pets sites.
This company responds to reviews on average within 21 hours
My dog is a border/Norfolk terrier crossbreed and measures 24 inches from nose to start of tail and a medium bed was too small for him as he could not lay out flat.l sent an email to the company and received a reply,offering me another larger bed with a 30% discount and to keep the first bed which we will use in the car for long trips.First bed medium changed for XL which is right size to lay out in.He loves it lots of room for daytime lounging and night time sleeping.
Nowhere in ad did it say it was coming from China. It is a scam. To return, it must get back within 30 days of receipt, with proof of delivery, cost more than the bed, not possible. Quality was bad, everything the other reviews said was true. No phone number to call just an email to message through.
Ordered 1 XXL for $83 and immediately got an offer for a second one at great discount, which I purchased. Didn't hear after about 5 days and ended up in a series of 3-5 emails with replies from their support and then got USPS tracking number.
Just after their confirmation and tracking number I got a fraud call from my credit card company. I think they submitted the credit card under the name of another company, like AIC Auto Club.
We shall see if it arrives. I should have done more online shopping comparison, there are other seller out there with similar products and prices. I would absolutelyavoid this seller in the future.
Date of experience: February 8, 2023
I ordered the anxiety calming donut bed which arrived tightly packaged but soon puffed up with a shake and plump up. I also ordered the car restraint seat belt, the shortest in length but still allows my little boy to wander around on the back seat, love it. Feels very strong and durable. I also purchased the adjustable feeding table. My dog loves it, wasn't sure for the first couple days but now he won't eat out of his old dishes. It's very sturdy and the first height is perfect to keep my little man happy when eating. Thank you Mr Fluffy Friend.
Date of experience: June 2, 2023
Thank you so much for your kind words and positive feedback, Anna! We're thrilled to hear that you're enjoying our products and that they have been a great addition to your furry friend's life. It's wonderful to know that the Anti-Anxiety pet bed puffed up nicely and provided the comfort your pet needed. We're glad the pet car seat belt is working well and providing both safety and freedom for your little boy. Additionally, we're delighted to hear that the adjustable feeding table has become a favorite and has made mealtime enjoyable for your dog. We truly appreciate your support, and if you have any further questions or need assistance, please don't hesitate to reach out. Wishing you and your furry companion many happy and comfortable moments together!
Sarah
Team MrFluffyFriend™
First let me say I will be purchasing another. I bought this for my dogs to lay together. They are not sharing. They race to the bed in the cage and whoever gets there first gets dibs. The other has to lay on the blankets. When I return home as soon as I let them out the cat goes right in and lays the rest of the night. Perhaps I should get 2 more? Lol. The bed is well made and obviously very comfy
Products used:
Pet bed
Date of experience: July 26, 2023
Dear Immanuel, thank you for your wonderful feedback! We're thrilled to hear that your furry friends are loving our MrFluffyFriend™ bed. It's heartwarming to know that they enjoy it so much they race to claim it first and even the cat can't resist its comfort!
We're glad the bed is well-made and living up to its promise of providing ultimate coziness. If you're considering getting two more beds, that could be a fantastic idea to ensure everyone gets their own cozy spot. Our goal is to make sure all your pets are happy and comfortable.
If you ever need any assistance or have any further questions, feel free to reach out to us. We look forward to serving you and your adorable pets again!
Sarah
Team MrFluffyFriend™
Almost a month and the product has not been received by USPS. It was listed as in stock. They send cute little emails like working 24/7 on your order. What a joke. This company is a total scam. Go to your local pet supply for a bed.
Update: I did finally receive the bed after a 45-60 days. It has an odor and needed to be left outside for a while to get rid of that. Our dog does like it though so I improved the score. I would shop locally if I had to replace.
Tip for consumers:
I would shop locally so you can see and feel the product. At a minimum buy from a reputable company online so you are not dealing with shipping from this company. Smell is funky but did go away.
Products used:
dog bed.
Date of experience: February 8, 2023
Hi Mark,
Thank you for letting us know your sentiment. We apologize if it took longer than you expected for your order to be shipped.
We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com.
I bought the largest bed because I wanted my black lab mix to be able to stretch out on it. I placed it over a flat bed she was using and she is happy with the way she can rest her head on the edge and feel safe and comfy. We have tile floors which is why I put it over her existing bed. She either lays on it or on my bed, wherever I happen to be. I like it, she seems fine with it. If you want something thicker, then you will have to buy a mattress which would cost you so much more.
Date of experience: November 13, 2023
Thank you for choosing MrFluffyFriend™ for your furry friend, Sondra! We're delighted to hear that your black lab mix is loving her new bed and finding comfort in stretching out on it. It warms our hearts to know she feels safe and cozy, especially with the added touch of resting her head on the edge.
We appreciate your feedback on the bed's thickness, and rest assured, we're continuously working to enhance our products. If you ever have further questions or need assistance, feel free to reach out. Thank you for being a part of the MrFluffyFriend™ family!
Best regards,
Sarah
Team MrFluffyFriend™
The anti-anxiety pillow is just what I needed to keep all my 22 beautiful, lovable cats feeling calm, warm, and secure.
My " fur babies" love to sleep in the plush, soft, comfortable pillows.
I have purchased two XL pillows
To accommodate all of my 22
" Kitty Krew".
Best investment I ever made for my cats' emotional and physical well -being.
Thank you, Mr Fluffy Friend for your great product, your amiable customer service dept., and efficient delivery service.
Respectfully submitted,
Lorraine Z
Date of experience: June 29, 2023
Thank you, Lorraine, for your heartwarming feedback! We're thrilled that our MrFluffyFriend™ anti-anxiety pet bed has made a positive impact on your 22 beloved "Kitty Krew." Providing comfort, warmth, and security to your fur babies is what we strive for. We're delighted that our product has been the best investment for their emotional and physical well-being. Your kind words inspire us to continue delivering excellent products and top-notch customer service. Thank you for choosing MrFluffyFriend™, and we're always here for you and your furry friends!
Sarah
Team MrFluffyFriend™
Update for Myfluffyfriend dog beds. I got a link to send bed back, (after I had already sent it back). Get this! Are you sitting down? They wanted me to send it to CHINA. Yes, CHINA! I also contacted my credit card company and told them the story. The amount that was charged was put into a dispute hold. Of course I will not get the $18 (standard mail with tracking) I spent on mailing it back to the U.S. warehouse on the original return address. Crooks! Next stop is the B.B.B.
Date of experience: January 5, 2023
Dear Gail,
Thank you for sharing your experience. Our sincere apologies for the inconvenience caused. I am sorry to learn that the product and the return process didn't turn out as you expected. We take pride in the quality of the products we offer and we're sorry for falling short. We try to constantly improve our products and services with helpful feedback like yours. We do advise customers against returning items to the address on the shipping label as it is not our return facility.
If there's any further assistance we can provide you, kindly send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com.
I immediately knew upon receiving that I didn't want this product, so I decided to send it back in the original packing. I only opened one side to inspect, because I couldn't believe that something that small would be like advertised. I contacted them and was offered discounts of 10 and then 30 percent to keep. I told them that I wasn't interested and would be sending it back within 2 days. I used the return address on the package and sent it with a tracking number thru USPS. It was delivered within 2 days as the receipt says it was handed to a person at the address. That was over one month ago and I still haven't received my refund. Now they are telling me that I have to retreive the package. SERIOUSLY? They know where it is. Well, will add to many more reviews including BBB and Martha Stewart's website where I originally saw the ad. I would give this company minus stars if at all possible.
Products used:
None
Date of experience: December 26, 2022
I received an XXL bed on March 7,2023. None of my dogs would use the bed. I assume this is because the fill in the center is very insufficient and the dogs are basically laying on the floor with a few scattered lumps of stuffing.
I contacted the company about a return. After trying to convince me to give the bed to a friend or keep the bed and get 15% of my $88 purchase back, they finally sent return instructions. The bed needs to be returned to China at my cost, using a tracking return system and it must be received in China within 30 days of the day I received it. It is of course impossible to get anything to China that fast.
The sales info clearly states a 30 day return policy, but does not mention 30 days to have the product returned to China. This is false advertising! Once you receive the bed you are stuck with it.
Date of experience: March 20, 2023
Hi Patricia, We are sorry for your negative experience with us. Thank you for pointing out to improve our product and services in the future. I want to assure you that your feedback does not go unnoticed.
I was surprised to be advised to order large. Well it was right to do so. The bed is nice and cosy. Our dog enjoys cuddling up in it. I think the price is quite high but that is my only negative comment.
Products used:
Donut dog bed
Date of experience: November 9, 2023
Dear Christine,
Thank you for choosing MrFluffyFriend™! We're delighted to hear that your furry friend is enjoying the cozy embrace of our Anxiety-Relieving Pet Bed. We appreciate your feedback on the sizing recommendation and are thrilled it proved to be spot on. We understand concerns about pricing and always strive to provide quality that justifies the value. Your satisfaction is our priority, and we hope your dog continues to find comfort in our products.
Warm regards,
Sarah
Team MrFluffyFriend™
My kitty was diagnosed vwith cancer a few months ago (she is doing well and still happy and playful) and usually doesn't like beds but I bought a medium sized bed for her to try and she loves it! Just bought another one for my semi-feral kitty so we'll see if he likes his new bed.
Products used:
Cat bed
Date of experience: November 14, 2023
Hi Tobie, we're deeply touched to hear about your kitty's journey, and we're delighted that our MrFluffyFriend™ bed has brought comfort and joy during this time. Wishing your furry friends continued happiness and well-being. Thank you for choosing MrFluffyFriend™!
Best regards,
Sarah
Team MrFluffyFriend™
The customer service is awful! I have been asking to return the product since it arrived. I ordered a medium and it's quite small for my 20lb dog! I advised them that the sizing appears off. They offered 30% off the next size up? I declined. They then offered my a 15% refund if I would keep the product. That's less than $10 for something I paid $50 for. They've finally sent the return address and it's in China despite the product being shipped from NJ. All in all this Chinese company is scamming people and I think has AI generated reviews. The only way they're receiving 4 or 5 star reviews…
Tip for consumers:
This is a scam company
Products used:
The pet bed
Date of experience: May 18, 2023
Hi Rehema, thank your for sharing your feedback. We apologize for the difficulties you've experienced. We strive to provide the best possible support to our customers and we're sorry that we fell short of your expectations. We understand your concerns regarding the sizing of the product and the return process. We assure you that customer satisfaction is important to us and we value your feedback. If there's anything else we can do to assist you or address your concerns, please contact our customer support team directly. Thank you for bringing this to our attention.
Sarah
Team MrFluffyFriend™
I bought a XL bed for my pit bull. The fabric on the bed is nice and my dog seems to like it and the size is actually large enough for him. My complaint is with the lack of actual "fluff" or stuffing in the bed. Odd lumping of what feels like cotton batting and not nearly enough of it. He may as well be sitting on the hard floor. The advertisement photos make the bed look very very stuffed and comfortable which it isn't. Very disappointed and misled by the entire website and their claims.
Tip for consumers:
Read reviews other than the ones on the mrfluffyfriend site.
Products used:
Pet bed
Date of experience: November 14, 2022
Hi Julie, thank you for your feedback regarding the XL bed you purchased for your pit bull. We're glad to know that your dog likes the bed. We're just sorry to hear that you're not completely satisfied with the level of fluffiness and comfort of the bed. We understand how important it is for your furry friend to have a comfortable place to rest, and we apologize for any confusion or misrepresentation in our advertising photos. Please note that our beds are designed with the utmost care and attention to detail, and we strive to provide our customers with high-quality products. However, we will definitely use this feedback as we continue to work on improving our products and services.
Please don't hesitate to contact us via email at info@mrfluffyfriend.com if you need further assistance.
Definitely not worth the money. I bought the XXL for my German Sheppard and I think I didn´t get the right size. False advertising. Save your money. By the picture you can see my dogs likes her old bed better and how small the XXL bed truly is.
Date of experience: December 27, 2022
Hello Renee, our sincere apologies if the pet bed you received doesn't seem to be an XXL-size bed and I am sorry for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours.
Kindly send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to assisting you further.
I bought 4 beds and my babies just lovvve them!
Shipping is worth the wait, the holidays and weather had me worried for nothing.
Fantastic customer service, as I had a few questions. Of course they have a great team, they're dog and cat people!
I Highly recommend MrFluffyFriend.
Their contentment is such a joy to see!
Products used:
Bed
Date of experience: July 28, 2023
Thank you so much for your wonderful feedback, Fletcher! We're thrilled to hear that your babies are loving their new beds. We designed them with love and care to provide ultimate comfort for our furry friends.
We appreciate your understanding regarding shipping delays, and we're glad to know that our customer service team could assist you with any questions you had. As fellow dog and cat people, we truly care about the happiness and well-being of all pets.
Thank you for recommending MrFluffyFriend™, and we hope to continue bringing joy and contentment to your pets in the future!
Sarah
Team MrFluffyFriend™
Waited for a month for this to arrive. When I opened it, it is flat as a pancake, cheaply made and smells. My dog won't lay on it. I wanted to return it and you have to ship back to China and you pay postage. Poor choice on my part. Don't make the same mistake.
Products used:
Dog bed
Date of experience: January 15, 2023
Hi Camille,
Thank you for sharing your experience. We are terribly sorry to know you are unsatisfied with our product. I know how disappointing it is when our expectations aren't met. We want you to know that we take pride in providing high-quality product and we're sorry to fall short in this case. Comments like this will help us improve our products and services. Since we're unable to find your order details here, please contact us via email at info@mrfluffyfriend.com so we can assist you further.
The bed was just as advertised, and our elderly dog immediately decided it was her favorite. We have already washed it multiple times, and it is holding up. We hope it makes her last weeks a little better.
Date of experience: May 3, 2023
Thank you for sharing your experience with our bed, Valerie! We're glad to hear that the bed met your expectations and that your elderly dog immediately took a liking to it. It's wonderful to know that it has become her favorite and that it has held up well after multiple washes. We hope that the comfort provided by the bed brings your dog some extra comfort during her last weeks. Please don't hesitate to reach out if you have any further questions or need assistance. We're here to support you and your furry friend.
Sarah
Team MrFluffyFriend™
Do not buy this item! Complete rip off. I saw the same bed for 35$ in Costco. It sells under the name Calming Bed. This is just wrapped and sent to you in a plastic bag. All of the tags are torn off and once opened you can not return it. My dog didn't even lay on it. He simply walked right over it! Complete fraud. I wouldn't even give it one star but no choice!
Date of experience: October 2, 2022
Hello Bonnie, We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
Bed runs small. Must be based on Chinese dogs. Order a size larger than sizing chart.
Returning to China, probably never happens.
Bed is marginal quality. Will need to buy another bed soon.
Date of experience: January 4, 2024
Thank you for sharing your feedback, Ronald. We apologize for any inconvenience you've experienced. We appreciate your suggestion to order a size larger, and we'll review our sizing charts for potential adjustments. Our team is committed to continuous improvement, and we value your input. If you have any further concerns, please reach out to our customer support team at info@mrfluffyfriend.com, and we'll do our best to assist you.
Best regards,
Sarah
Team MrFluffyFriend™
If you receive your order & it is the wrong size, Thats it,no exchange, told to sell it or give as a gift. Then offer of discount off the next size.multiple emails Absolutely no return.
The next is full refund only if Australian costumers post to china despite the fact the parcel has an Australian address. You loose every which way. The anti anxiety dog bed purchase causes great anxiety to the customer.
Date of experience: June 26, 2023
Hi Judy, we apologize for any inconvenience you have experienced with your order. We understand that receiving the wrong size can be frustrating, and we apologize for any miscommunication regarding exchanges. At MrFluffyFriend™, we strive to provide excellent customer service, and we regret any confusion caused by our previous correspondence.
Regarding returns, we apologize if there was a misunderstanding. We aim to address each case individually to find a suitable resolution. We appreciate your feedback and will use it to improve our processes. Regarding the issue of returning the item to our warehouse, we understand your concerns. Our return process may involve shipping to our international warehouse, which allows us to efficiently process returns and refunds. However, we acknowledge that this can be inconvenient for our Australian customers, and we apologize for any frustration caused.
We genuinely value your satisfaction, and we would like to make things right for you. Unfortunately, you didn't provide your order number for us to check anything for you. Please send us an email at info@mrfluffyfriend.com for us to be able to further assist you.
Sarah
Team MrFluffyFriend™
I'd give it no stars if it would let. Don't waste your money. I spent over 80.00 dollars on it. Trying to return it for a refund. The return address is in China. It would cost more in postage to return it than the refund. All they offer is a 30% refund. Nope, I want my money back. ALL of it. DO NOT buy this!
Tip for consumers:
DON'T BUY IT!!
Products used:
XL dog bed
Date of experience: October 23, 2022
Hi Lori,
Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours.
You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
I bought this for my Presa/boxer cross thinking that she could use a squishy comfy bed. Boy was I disappointed. First it took 3 weeks to arrive and although the material of the bed is soft, that is the only thing that is. Ther is not nearly as much filling as in the pictures. I'm glad that I got this on sale for 100 bucks and not 160, but this bed is worth about 10 bucks. Save your money and the disappointment
Products used:
The dog bed, but I am not happy about it
Date of experience: July 22, 2022
Hello Lindsay, We are sorry to know you are not satisfied with our product. We want to make sure your concern is addressed. You can contact us via email at info@mrfluffyfriend.com. Thank you very much!
Guys, this is a complete delight! Thank you very much to the seller. The bed is very cool. The dog lay down and no longer gets up, very good quality goods for such money. No smell. 10 stars would fit!
Date of experience: August 9, 2022
Hello Lorey N, We are delighted to know as well that you and your dog love the bed. This review made our day! Thank you very much.
Ordered a large size sofa cover, received one matching dimensions os small!
Contacted to arrange return & refund. Was advised to pass on to a friend & purchase larger size at discount.
Had already paid for largest size.
Very unimpressed by return policy.
Date of experience: July 30, 2023
Dear Christine, we apologize for the inconvenience and disappointment you experienced with our customer service. This is not the level of service we strive to provide.
We understand that you received the wrong size of sofa cover, and we deeply regret the error. Our team should have promptly assisted you with the return and refund process.
Regarding the suggestion to pass on the smaller size and purchase the larger size at a discount, we recognize that this was not the appropriate solution in your case, and we are sorry for any frustration it may have caused.
Your feedback is valuable to us, and we will use it to improve our policies and processes to ensure a better experience for our customers in the future.
One of our customer support representatives will send you an email to find a resolution that meets your satisfaction.
Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to regain your trust.
Sarah
Team MrFluffyFriend™
Purchased a lg. Fluffy bed for a skittish rescued 1 year old dog, 49 lbs. He immediately took to it, wouldn't leave it! He seems to be smiling all the time now, must more rested and relaxed. The bed has become his
" go-to " spot. Thank you MFF!
Date of experience: August 16, 2023
Thank you so much for sharing your heartwarming experience with our MrFluffyFriend™ beds, Jolanthe! We're thrilled to hear how well your rescued dog has taken to his new bed. It's wonderful to know that he's found comfort, rest, and relaxation in it, making it his cherished "go-to" spot. We're delighted to have been a part of creating a happy and comfy space for your furry friend.
If you ever need anything else or have more stories to share about your dog's happiness, please don't hesitate to reach out. We're here to ensure both you and your pet have a fantastic experience with MrFluffyFriend™.
Warm regards,
Sarah
Team MrFluffyFriend™
I ordered 2 beds, and they arrived about 3 and 4 weeks after I ordered them. I opened the first and decided that the XL was barely large enough for my dog. When the second one arrived, I left it packed in it's tight plastic wrap and asked to exchange for an XXL. I was told that it would have to be sent to their return center in China, with no return reimbursement, and that any refund for a return would be quite delayed, perhaps many weeks. It was suggested that I give it as gift to someone else, and they would refund me 15% to keep it. "Satisfaction Guaranteed"... I don't think so.
Don't waste your money,
MDW
Minneapolis
Tip for consumers:
Don't do business with this company
Products used:
Two dog beds that are not as described, and not feasibly returnable.
Date of experience: January 23, 2023
Dear Mike, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It is an uncommon instance and we’ll do better in the future.
Please feel free to reach out to info@mrfluffyfriend.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Hi R R.,
Thank you for bringing this to our attention. We are sorry to learn about your experience and that the shipment took longer than you expected.
Please know that we never share personal information, card details, and any other private data to other companies. Kindly send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com so we can assist you further.