MrFluffyFriend

Ordered an XL bed before Xmas, got a L, too small for my dog. I measured, took a picture to prove that it was 70 cm in diameter not the 80 cm I ordered. Wrote, sent pictures and was told that another bed would be sent. Good so far…. Then the second bed arrived, same size! Took another picture of the two identical beds, still too small for my dog, and sent a message to please reimburse me since they couldn't send what I ordered.
Got an answer telling me that the warehouse had sent the right size and I was graciously offered 15% off on next order! I could choose to send item back at my expense… what kind of business is this? Deserves the bad rating… wish I had looked at that before ordering!

I still have not received the bed - I have asked multiple times for a refund but they keep delaying and giving me fake tracking numbers. They even lied saying they had a shipping problem and the carrier messed up the delivery. Stay away from this company.

My dog took to his Mr. Fluffy immediately and loves it! My old cat uses hers from time to time which is good. Would definitely buy again. The company responded to email inquiries very promptly which was appreciated, Thank you very much seller my cat is very happy with her bed.

I have nothing good to say about what is inaccurately described as a dog bed. It was flat without an stuffing...it was ridiculous to call this a dog bed, it was just a damn frisbee. Customer service and their refund policy, one big joke. You had to return it to China for a refund. The cost to do that was more than the bed. How this rip off company is still in business boggles my mind. DO NOT PURCHASE AS YOU WILL REGRET IT. Just a heads up so you don't get ripped off!
Nicole S

Ive heard about this bed from multiple sources and finally decided to give it a try. The bed arrived quickly in a nice vacuum bag. Once opened it quickly expanded to a nice soft and fluff bed. My dog did his usual inspection like another new things, he got into the bed and curled up comfortably.

I bought a similar bed from another company, and it wasn't well made at all, and there was no filling in the base either, so my dog was basically sat on the floor!
I sent that one back, and purchased MrFluffyFriend, because of all the adverts I'd seen.
It is lovely. Beautifully made, lots of padding and soft and comfortable for my elderly dog, who loves it so much, she's very rarely out of it.I did pay a little extra, but it was well worth it.

This company is disgusting to deal with. They take your money and then, no shipping or arrival date communication. E-mails with concerns are not answered! They do not perform like a legitimate online company. No product ever appeared. I will look into the legality of this company. Feel I have been scammed.

I purchased the x large for my lab and the sides don't even stay up. It is thin on the bottom and looks nothing like the picture. I regret this purchase andwould give 0 stars if possible. Cheaply made and overpriced. Would definitely not recommend

I paid for this expensive item at the beginning of March and have never received my order. It is now 27th April! No-one at Mr fluffy has taken ownership, they have stolen my money. Please avoid this company at all costs.

I wish I had read the reviews first before ordering.
Arrived after 2 months,the bed has a terrible smell and the quality is extremely poor, the middle of the bed is hardly padded and and the whole bed is obviously cheaply made. I strongly advise against buying this product.

These beds are definitely not what they advertise. The communication when I was enquiring as to how long it would take for them to get to me was appalling. It took a month for them to arrive. I have since had them for about five weeks and they are flat and loads of fluff from the outside is coming off.

Our dog bed arrived and it is nothing like what was described on their website! This 'dog bed' could not be less supportive if it tried. It is flopsy with very limited padding and it is poorly constructed. Our arthritic, 11 year old dog might as well sleep on the floor - at least it smells better! The smell of this dog bed is so revolting we had to put it in our garage.
There is no label on the bed to tell you what it is made of but if I had to guess based on the smell, I would say shredded, recycled tires mixed with dead fish. We have requested a full refund.

If you scroll down it states that "any false statements from an individual may be against the law".
What is against the law is that this company has false information as far as the care instructions for their orthopedic beds for dogs. You will find that they say these beds are washable on the gentle cycle and can be dried in a dryer. I followed those instructions and it ruined the bed! When I contacted the company through emails, the only way you can get in touch with them. I was told not to "soak" the bed in water. It is intended for "spot cleaning only". They told me that they are sorry for any inconvenience and thanked me for bringing this to their attention for future improvements in the company. Getting customers to buy your product and you put incorrect care instructions for that product which resultes in ruining the item and then the buyer is told the company is unable to return a refund or replacement for the ruined product if it is over their 30 day agreement. THIS IS DELIBERATELY MISLEADING CUSTOMERS AND SHOULD BE AN EASY CASE TO WIN IN COURT. I suggest telling all your friends and people you know NOT TO BUY PRODUCTS FROM THIS COMPANY BECAUSE THEY LIE TO THE CUSTOMER AND DO NOT TRY TO KEEP THE CUSTOMER COMING BACK BY REFUNDING MONEY THAT WAS DUE BECAUSE OF THEIR DISREGARD AND IGNORANCE which results in damaged goods that they sell to the public‼‼ WE SHOULD ALL INFORM EVERYBODY WE KNOW NOT TO TRUST OR PURCHASE ANYTHING FROM THIS COMPANY!
A dissatisfied and disgusted former customer.

It is hard to describe how bad this product is... it took weeks to arrive, was way smaller than advertised and smelled terrible. When we tried to return it they wanted us to pay to ship it to China. Stay away from this product!

I was a bit worried when I saw the vacuum packing but as soon as I cut the bag the bed started to fluff up. While I removed the packaging to the bin my dog decided to try out the bed and went to sleep. On it so he gives it the thumbs up clearly! It is a little smaller than I expected but does the job so I am happy. X joh

This is genuinely no word of a lie. The bed came 4 weeks late and stinking of anal glands (my wife is a vet and most definitely recognises the smell) - the bed had been previously used. We requested a refund to be told that we are only entitled to 20%? The product is a scam. Customer service is atrocious and the quality of the bed is tat. DO NOT BUY!

I hope that people will read this before handing over money to this company. Unfortunately for me, I did not and am now regretting it big time! The company is located in China and it appears that their customer service email (which is the only way to contact them) just says the same things over and over to customers to placate them for a while… from other reviews I've read, the product will probably never arrive. And if it does and you open it, only to find the quality extremely poor, you will not be able to obtain a refund, because the product was opened! So, you will be chasing your tail and kissing your money goodbye!

I ordered an xxlarge bed in dark Grey, they sent me anavy blue smaller size. Then lied to my bank about it. Don't buy from them they are dishonest and when I told them It all wrong they said " can't you give it to a friend"

Bought the largest dog bed they offer. As you see in the photo my dog does not fit. See photos below. The quality of the bed and size on their website is 10 times better than what I received. The photo they show is not the bed received.

This company is NOT in the Uk. It is simply cheap products from China. They do not give refunds and the customer service is awful. They sent me the wrong item and 13 emails later are still insisting I pay return postage (to China!)

My 2nd Fluffy friend, Mum bought me one some time ago & I've used it every night & in many different places. She said I had to have a new one as my current one is embarrassing, I play with it & move it all over my room. It's very comfy & warm. Thank you for my new one.
Licks from Tyler ‍

We have recently inherited a miniature Schnauzer from our son who had been allowed to sleep on the bed for six years. We knew it would be a difficult habit to break unless we had a comfortable dog bed.
This bed is perfect because she likes to sleep with her head raised sometimes and other times, she curls up. We bought a large bed, which allows also her to stretch out. It has been a week now and already she likes her bed and is staying off of our bed, which improves our sleeping.
We like the quality and feel of this bed. It took 18 days to arrive, which was within the 21 days the company advised. Overall we are very pleased and would recommend this bed.

When I had not received my order a month after placing it I tried to cancel it and was refused. And they won't issue a refund until they finally send the bed and I return it at MY expense!
Can their customer service be any worse?