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MrFluffyFriend has a rating of 1.8 stars from 430 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MrFluffyFriend most frequently mention customer service, dog bed, and return address problems. MrFluffyFriend ranks 629th among Pets sites.
This company responds to reviews on average within 21 hours
My dog is a border/Norfolk terrier crossbreed and measures 24 inches from nose to start of tail and a medium bed was too small for him as he could not lay out flat.l sent an email to the company and received a reply,offering me another larger bed with a 30% discount and to keep the first bed which we will use in the car for long trips.First bed medium changed for XL which is right size to lay out in.He loves it lots of room for daytime lounging and night time sleeping.
Nowhere in ad did it say it was coming from China. It is a scam. To return, it must get back within 30 days of receipt, with proof of delivery, cost more than the bed, not possible. Quality was bad, everything the other reviews said was true. No phone number to call just an email to message through.
I read a lot of reviews regarding this product, but none of them prepared me for what was delivered. One I did not have the delivery issues, my dog's bed arrived in a decent amount of time but when it did arrive I was a bit shocked. I purchased an XL for my rottweiler. The bed arrived and it was folded up and the size of a set of queen size sheets. I was like no way is this a fluffy bed. There is absolutely no stuffing inside. You can put your foot on it and it goes to the floor. My dogs ignored this bed and the only way to get them to use it, is by placing it on top of their regular beds and still they don't look so relaxed. They look bored. Beware of this product. Those pictures look great but they are not the product that you will receive.
M
Products used:
Dog bed
Date of experience: August 31, 2022
The pictures on their website show a very thick plush dog bed. When the bed showed up it was in a small bag. It did expand but not even close to what they advertise. It's a bit of a ripoff, false advertising.
Products used:
Dog bed
Date of experience: April 5, 2023
Hi Ray, thank you for your feedback. We're sorry to hear that you're not satisfied with the plush dog bed you received. We strive to provide accurate information about our products and we apologize if the product did not meet your expectations. Please feel free to reach out to our customer support team to discuss a possible resolution.
My Granddogs love the beds! High quality, very soft! Prices was great! That was there Christmas presents. One of my Granddog is very old, has arthritis real bad. He sleeps so great now! The only thing I would say negative is the shipping was very slow. It took 4 weeks from order to receiving the product. But is was Christmas time.
Products used:
Pet bed
Date of experience: July 26, 2023
Hello Ulli, we're thrilled to hear that your Granddogs love our beds! We take great pride in providing high-quality and soft products for our furry friends. We're especially glad to know that one of your Granddogs, who struggles with arthritis, is finding comfort and better sleep with our bed. Their well-being is our top priority!
We apologize for any inconvenience you experienced with the shipping time. During the holiday season, shipping carriers can face increased demand and delays, which may have affected the delivery time. We appreciate your understanding, and we're continually working to improve our shipping processes to ensure a smoother experience for our customers.
Thank you for choosing MrFluffyFriend™ for your Granddogs' Christmas presents. If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to reach out. We're here to help!
Sarah
Team MrFluffyFriend™
Bought the XXl bed for my amputee golden retriever. Way too small for him and absolutely no padding. Contacted via email 3x times ( no customer service number) have not heard back. Will be contacting BBB.
Tip for consumers:
This scam!!! Do not buy from this company!
Date of experience: November 30, 2022
Hello Tracy,
We are terribly sorry to know that the ped bed is too small for your Golden Retriever. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
I'm not going to list all the issues I've had with this company.
Suffice it to say:
No responses from company no matter how you try to contact them for whatever reason.
I've disputed the charge with my cc company and have a note on my mailbox and house saying I am refusing any shipment from this company - IF it every ships, which is highly unlikely.
UPDATE: I was able to speak with my mail carrier. She refused both packages. Let's see how long or IF MrFluffyFriend ever acknowledges the return. As of now I've NEVER received a response from them.
Tip for consumers:
Don’t.
Products used:
None.
Date of experience: November 29, 2022
Hi Lisa,
Thank you for sharing your feedback. We are sorry to hear about your negative experience and that you're not getting any response from our customer service. This is not a common situation as we are working around the clock. I understand that you have now refused the packages and is waiting for a refund. Kindly send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
Was a bit hesitant at first as used a link from Facebook. Took a while for my order to arrive. When I opened it was again a bit concerned as looked very small and I had ordered the xl size. But it was vacuum packed.
When we opened it Christmas for our dog it was just the right size for her, with loads of room, she is a mastif x.
It is so soft and fluffy, she absolutely loves it, and that much that she spent lost if the day in it, and didn't really want to get out if it.
So much so that we have ordered another.
Personally I would highly recommend these dog beds, absolutely fantastic.
Date of experience: May 3, 2023
Hello Justin, thank you for sharing your experience with our super soft and fluffy dog bed! We apologize for any delays in the delivery process. We're glad to hear that the bed's size was just right for your Mastiff X, despite initial concerns due to the vacuum packaging. It's wonderful to know that your dog loves the bed so much that she spent most of the day in it and didn't want to leave. We appreciate your recommendation and your continued support. Please don't hesitate to reach out if you have any further questions or need assistance. Thank you for choosing MrFluffyFriend!
Sarah
Team MrFluffyFriend™
I love your pet bed. My dog has eaten her way through 2 beds, but your beds are a winner. I have just bought my second one, and the delivery was swift.
I really love these beds, so does my dog!
Thank you for a great product!
Date of experience: May 3, 2023
Dear Mika, thank you for your kind words and for choosing our pet bed for your furry friend. We are thrilled to hear that our product has exceeded your expectations and that your dog loves it. We take pride in the durability and quality of our pet beds, and we are glad to hear that they have held up well even with a determined chewer. Thank you for your continued support, and please don't hesitate to reach out if you have any questions or concerns.
Warm regards,
Sarah
Team MrFluffyFriend™
Horrible, I asked them to cancel before I received as it was taking over a month. They said it was on the way and could not refund. I received 1 of 2 and I was shocked to see the flat flat bed almost no filling.
Rip Off! Total rip OFF! There should be a way to get our money back.
Date of experience: August 31, 2022
Hello Amalia, We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com.
After I reviewed Mr. Fluffy friend as a scam, they contacted me and said how can we resolve this matter. I said you tell me either issue A credit or send the bed. At this point I would prefer a credit because I don't trust this company. Have you read all the reviews? This company is a total scam. To date I have yet to receive a response from them. I am reporting them to the Better Business Bureau and will keep writing as many negative reviews as I can.
Date of experience: June 11, 2022
Hello Patricia, we want to make sure this matter has already been resolved. You can contact us via email at info@mrfluffyfriend.com.
My Shih Tzu is super happy with her new bed. She snuggles in it, and she looks so comfortable. I hope it holds up well in the wash, and then I will give the bed 10 stars. I ordered the apricot color and it is a very lovely, warm shade. Matches well with beige and brown tones.
Date of experience: May 24, 2023
Hi Rosa, thank you for sharing your feedback. We're thrilled to hear that your Shih Tzu is enjoying her new pet bed and finding comfort in it! It's great to know that she looks cozy and content while snuggling in it. Rest assured, our beds are designed to withstand washing, and we recommend following the care instructions provided to ensure their longevity. We're glad the apricot color is to your liking and matches well with your home decor. Thank you for your kind words, and if you have any further questions or need assistance, please feel free to reach out. Wishing your pup many more comfortable moments in her MrFluffyFriend pet bed!
We ordered this bed because it looked so thick and comfortable. It took forever to receive it, and when we opened it we were so completely unhappy, actually we were very very angry! It is NOTHING like it looks in the pictures. Complete false advertising and a rip off! Of course it could not be returned because they told us it has to be in the original packaging, but that is impossible to do. It was vacuum sealed when we received it and there is no way human possible that anyone is getting it back in that packaging. I would not recommend this product to anyone! There are many other brands out there making a much better quality bed for your pet. Our pets are our best friends so they deserve much better than this rip off bed!
Date of experience: June 5, 2022
Hello Rebekah, We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
My new rescue a 7 lb. Chi/Yorkie mix has been a challenge with everything. He does not like to be separated from me and was waking me up at 5 am. from his crate. I bought this cuddler and put it in my bedroom next to my bed and omg! I get to sleep until 7 am now. My dog loves it.
Products used:
Bed
Date of experience: August 16, 2023
Dear Kieron, we're absolutely thrilled to hear how much you and your 7 lb. Chi/Yorkie mix are enjoying the pet bed! It warms our hearts to know that our product has made a positive impact on your mornings and your furry friend's comfort. Providing cozy and comfortable solutions for both you and your pet is our ultimate goal.
Thank you for sharing your wonderful experience with us. If you have any more stories or if there's anything else we can do for you and your furry companion, please don't hesitate to let us know. We're here to ensure both of you have many happy moments together.
Sarah
Team MrFluffyFriend™
I bought the bed and the blanket. Unfortunately my dear doggie died last week but she adored her cozy bed and blanket. She couldn't wait to get into her bed! I am about to adopt a new furry friend who, I am sure, will love what my previous pet left.
Products used:
Pet Bed
Date of experience: August 16, 2023
Thank you for sharing your heartfelt review with us, Cheyenne. We're deeply sorry to hear about the loss of your dear doggie. It warms our hearts to know that she adored her cozy bed and blanket during her time with you. We believe that the love and comfort our products bring contribute to beautiful memories.
As you prepare to adopt a new furry friend, we hope they find the same warmth and coziness in the bed and blanket that your previous pet cherished. May they create their own special moments.
If there's anything we can assist you with or if you have any questions, please don't hesitate to reach out. We're here to help in any way we can.
Wishing you and your upcoming furry friend all the best,
Sarah
Team MrFluffyFriend™
The website said the bed I picked was good for a 55 pound dog, but it didn't say if that was the max or minimum weight. My dog was fifty, so I went for it. It's the maximum weight for sure. It came vacuum sealed to such an extent I couldn't believe that it was what I ordered, but after removing it, it began to plump up. It took almost a day of use and manual encouragement for it to fluff up to its intended size. I still wasn't sure if my dog would fit in it, but he does, and he lies in it a lot. It's very tidy and extremely light weight, so we don't need to worry about dragging a heavy dog bed around. We could totally take this on trips. It could also fit in my washing machine if I wanted, but I don't know if it's washing machine approved; no care instructions were included, but maybe that's on the website. My only gripe was that it took weeks to ship, but we have it now and have no complaints.
Date of experience: November 8, 2023
Thank you for your feedback, Douglas! We're delighted to hear that your dog loves the bed. We appreciate your input regarding the weight clarification, and we'll work on improving our product descriptions. We're glad the bed expanded as expected and that it's light and convenient for you. As for washing instructions, it is included in the packaging and the bed also comes with a care label. However, if you're not seeing the label, kindly send us an email at info@mrfluffyfriend.com so that we can assist you accordingly. We apologize for any shipping delays and appreciate your patience. Enjoy your MrFluffyFriend™ bed!
Sarah
Team MrFluffyFriend™
The bed is fine. What is not fine is the false pretense of free shipping. TWICE they came with postage due! Makes me wonder how many people get taken by this and just pay it. Get a check on your shipper! "Jane" is a problem!
Tip for consumers:
Be truthful about shipping!!!
Products used:
Dog bed
Date of experience: April 7, 2023
Dear Brenda, we apologize for any inconvenience caused by the shipping fees. Our team strives to provide transparent and accurate information about our shipping policies, including any associated costs. We don't charge shipping fee for the products we sell. We take all customer feedback seriously and will investigate this matter further to ensure that our shipping process is as clear and reliable as possible.
Thank you for bringing this to our attention.
I ordered this bed for my elderly lab. Within 2 days I lost my forever friend.
I emailed these uncaring people to cancel the order. Their response was it is in the warehouse waiting pickup for shipping and due to thousands of worldwide items for shipping it cannot be cancelled. That was February 4th. Since then I have notified my cc company filed a dispute and I'm still getting shipping notifications with no tracking information. This company (if that's really what it is) needs to be banned from selling anything in this country. There's no reason in the world why a couple of taps on the computer they can't fix this problem. It's quite apparent they are money grabbers and not one bit interested in our pets. STAY AWAY FROM THEM, IT'S A SCAM!
Tip for consumers:
Scam, scam
Products used:
Dog bed
Date of experience: February 10, 2023
Dear Darlene,
Thanks for sharing your feedback. I am so sorry for your loss. I apologize that your experience with us didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Please don't hesitate to reach out to us at info@mrfluffyfriend.com if you need further assistance.
It took 5 e-mails to be told "you can return it to our nearest warehouse at your own expense. 3 more e-mails to then be told that the warehouse is in China. Horrendous quality, and the wrong size. Other reviews have stated that if you open their packaging and then pay to return it, it won't be accepted.
Date of experience: March 3, 2023
Hi, Robert. Thanks for sharing your feedback. We are sorry to hear about your negative experience. We try to constantly improve our products with helpful feedback like yours.
Please don't hesitate to reach out to us at info@mrfluffyfriend.com if you need further assistance.
I have a 6 year old rescue dog that is terrified by lightening, rain, and thunder. She lets me know a storm is coming long before the sky gets filled with clouds and things get dark. The wrap around coat I used in the past never worked. She didn't give the MrFluffyFriend pillow much attention the first two days it was in the house. However, when a typical Florida thunder, lightening and rain storm arrived on the third day she couldn't get in the pillow fast enough. She calmed down much faster than usual and went to sleep.
Date of experience: May 23, 2023
Dear Hilda, thank you for sharing your wonderful experience with our MrFluffyFriend Anti-Anxiety pet bed! We're delighted to hear that it has made such a positive impact on your 6-year-old rescue dog's anxiety during storms. It's heartwarming to know that she found comfort and calmness in our product, especially when faced with thunder, lightning, and rain. We strive to create products that address the needs and well-being of our furry friends, and your feedback reassures us that we're on the right track. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Sarah
Team MrFluffyFriend™
Ordered two beds... arrived months later... NOT AT ALL as advertised. Completely inferior product. Tried to return but you need to post back to China at your expense, so not even worth it. Contacted the company for a refund - they say 'post them back'. Absolute crap product - cheap materials, I wouldn't even let me dog sleep on it! Company don't have a phone number, don't have a complaints department, and won't refund me my money. They offer a discount code for my 'next purchase' with them... WTF... as if. DO NOT BUY.
Date of experience: February 26, 2023
Hi Louese,
Thank you for sharing your feedback with us. We’re sorry your experience didn’t match your expectations. If there's more we can do to assist you and improve your experience, please don't hesitate to reach out to us at info@mrfluffyfriend.com.
Hi everyone!
Please read this before considering purchasing anything from this site! I made a purchase almost 3 months ago, and NEVER RECEIVED MY ORDER! I requested the company to contact me and all I received were automated messages from their support email address stating that they're sorry and that my parcel is on its way. I've been tracking the parcel and it's status has been the same for the past 2 months! I made numerous attempts to rectify the situation by requesting for a refund seeing as I've not received the item and it's been a long time for an online purchase! I have received no further communication from this company to assist me! PLEASE DONT PURCHASE! This is essential drop shipping! They don't know what they're doing and can't be trusted! Many other better items out there! Don't buy anything from here!
Date of experience: September 5, 2022
Hello Denise, thank you for bringing this to our attention. We want to make sure your concern is addressed. Kindly send us an email at info@mrfluffyfriend.com and we would be glad to check on your order status. Looking forward to hear from you!
This dog bed looks great, however it is very minimally stuffed and very flimsy. It does not provide any support for my dog! I hate that I wasted my money on it. I would suggest you look elsewhere. It's not worth the money.
Products used:
fluffy dog bed
Date of experience: June 16, 2022
Hello Paula, Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours.
Finally received the dog bed. It is a farce. My dog wouldn't go near it. I contacted company. Told I could send it back at my expense! They claim there are warehouse in the U.S. but the return address is in China.
I paid $83.00 for it. It is now offered at $36.00. This is a SCAM.
Tip for consumers:
Stay away from this company.
Products used:
Returned dog bed
Date of experience: August 28, 2022
Hello Lori, We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
It took a long time to get once we ordered them but it is worth it. Our dog loves this bed and has been the calmest he has ever been in his life. He is is highly anxious and this bed has calmed him down. We also enjoyed unwrapping the beds and watching them expand.
Products used:
pet bed
Date of experience: July 26, 2023
Dear Karly, thank you so much for your glowing review! We're thrilled to hear that our MrFluffyFriend™ dog bed has made such a positive impact on your furry friend's life. It warms our hearts to know that your dog is finding comfort and calmness in our bed, especially if he struggles with anxiety.
We apologize for any delay in delivery, which is not a common situation here, but we're glad to see that the wait was worthwhile for you and your beloved pet. We designed our beds with the utmost care and attention to ensure a delightful unwrapping experience for both pets and their owners.
If there's anything else we can do to enhance your experience or if you have any further feedback to share, please feel free to reach out. Your satisfaction and your furry friend's happiness are our top priorities!
Thank you once again for choosing MrFluffyFriend™.
Sarah
Team MrFluffyFriend™
Lovely, super soft, just a week to arrive, very happy, thank you seller, I recommend to buy here, the size of 60 centimeters, my psa dog nearly 5 kilos and it fits perfectly. Very soft. The dog immediately liked it.
Date of experience: August 25, 2022
Hello As M., getting positive feedback from fur parents we serve is always a joy. Thanks a lot!
I purchased this bed for my 14 year old arthritic pitty. Unfortunately, it is not as described in the ad; the bed is akin to having a furry blanket on the hardwood floor. She is no better off sleeping on this bed than if in the floor.
Tip for consumers:
That there is no actual cushion on the bed where the dog lays
Products used:
Mr. Fluffy bed
Date of experience: November 29, 2022
Hi Bill,
We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Hello M. A., We would like to apologize for your negative experience. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together.