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MrFluffyFriend has a rating of 1.8 stars from 430 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MrFluffyFriend most frequently mention customer service, dog bed, and return address problems. MrFluffyFriend ranks 629th among Pets sites.
This company responds to reviews on average within 21 hours
My dog is a border/Norfolk terrier crossbreed and measures 24 inches from nose to start of tail and a medium bed was too small for him as he could not lay out flat.l sent an email to the company and received a reply,offering me another larger bed with a 30% discount and to keep the first bed which we will use in the car for long trips.First bed medium changed for XL which is right size to lay out in.He loves it lots of room for daytime lounging and night time sleeping.
Nowhere in ad did it say it was coming from China. It is a scam. To return, it must get back within 30 days of receipt, with proof of delivery, cost more than the bed, not possible. Quality was bad, everything the other reviews said was true. No phone number to call just an email to message through.
Wanted a dog bed, but unclear website meant I ordered wrong size. They said they did not take returns, but gave good discount for correct one. Dog loves it!
Products used:
Dog bed - large.
Date of experience: December 11, 2023
My little 14 year old dog loves his bed, I am so happy with this purchase. I have bought other dog beds, however none are made to be as comfortable as the fluffy bed we received.
Products used:
Dog bed
Date of experience: July 28, 2023
Dear Swanhild, we're thrilled to hear that your 14-year-old dog is loving his new bed! It warms our hearts to know that our MrFluffyFriend™ Bed has provided comfort and happiness to your furry friend. Thank you for choosing us, and we're here to ensure that both you and your beloved pet have a wonderful experience with MrFluffyFriend™ products.
Best regards,
Sarah
Team MrFluffyFriend™
My dog loves his new bed and he doesn't want to go out. He all day lying on the bed. Customer Service is fine maybe because I'm kind to talk so their answers are very kind.
Date of experience: May 2, 2023
Hi Victoria, thank you for sharing your positive feedback. We're delighted to hear that your dog is loving his new bed and enjoying his time on it! It's great to know that he's so comfortable and content that he doesn't want to leave it. We strive to provide excellent customer service, and we're glad to hear that your experience has been positive. If you have any further questions or need assistance, please feel free to reach out. Thank you for your kind words and for choosing MrFluffyFriend!
Sarah
Team MrFluffyFriend™
This is a scam company. The product is not as advertised. No support and nothing like the videos and pictures. If you request a refund they ask you to ship the product back to China. DO NOT BUY FROM THIS COMPANY. I am going to contact my credit card company to see if I can get any relief from this scam from the bank.
Date of experience: August 13, 2022
Hello Peter, We are terribly sorry to know you are unsatisfied with our product and service. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
Is Mr Fluffy Friend a legitimate company?
"This is a SCAM"
No padding, no support, sizes on website not same as you're going to get. Smells horrible, I'm sure some sort of toxic chemical in the fibres. STAY AWAY…ITS A SCAM! Took forever, stinks and flat
Tip for consumers:
Stay away!
Products used:
Dog bed
Date of experience: January 28, 2023
Hello Norman,
Thank you for sharing your feedback. We are sorry to hear about your negative experience. We try to constantly improve our products with helpful feedback like yours.
Kindly send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
I purchased 2, a small and a medium. My smallest dog uses both! The dog I bought for wants nothing to do with his! Oh well. My maltese loves them. Soft, squishy and cozy.
Products used:
bed
Date of experience: July 26, 2023
Thank you for sharing your feedback with us, Sharalyn. We're thrilled to hear that your smallest dog enjoys both the small and medium beds, finding them soft, squishy, and cozy. It warms our hearts to know that your Maltese loves our beds.
We understand that dogs have their unique preferences, and we're sorry to hear that the other dog you bought it for doesn't seem interested. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us at info@mrfluffyfriend.com. We're here to ensure you and your furry friends have a wonderful experience with our products.
Thank you for choosing MrFluffyFriend™.
Sarah
Team MrFluffyFriend™
I ordered 2 x-lg dog beds for our dogs for Christmas which didn't arrive until after Christmas. The beds were smaller than I thought we have 80lbs dogs, but these x-lg beds will only accommodate a 30-40lb dog. I contacted MrFluffyFriend to return these and received return info stating I was responsible for the shipping cost. Upon attempting to return these I learned the return shipping cost was over $500 for a $125 original cost. I will be eating these changes and never buying anything from China online again.
Tip for consumers:
Return cost
Products used:
None
Date of experience: January 18, 2023
Dear Steve,
Thank you for sharing your feedback. We apologize if it took longer than you expected for your order to be shipped and that you're not satisfied with the size of the pet beds you received. We would like to make things right. Kindly send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to assisting you!
Beds arrived when promised. A little confusion with one, but got my question answered quickly. Our pups weren't sure at first, but they are used every day now...they love them, and so do we!
Products used:
Pet bed
Date of experience: July 26, 2023
Thank you for sharing your wonderful experience with MrFluffyFriend™ beds, Regina! We're thrilled to hear that the beds arrived as promised, and we apologize for any confusion you initially experienced. We're glad we could quickly address your question and provide the support you needed.
It warms our hearts to know that your pups have grown to love their new beds and are using them every day. We take great pride in creating products that bring comfort and joy to our furry friends and their owners.
If there's anything else we can do to enhance your experience or if you have any further questions, please feel free to reach out. Your satisfaction is our priority, and we're here to help in any way we can.
Thank you once again for choosing MrFluffyFriend™ beds!
Sarah
Team MrFluffyFriend™
SUPER DISAPPOINTED. Ordered an XL, looks like a medium size. Too small for both of my dogs. Quality VERY POOR :( If I had paid only $10 for each bed that would have been too much. Who can you trust anymore to deliver quality products?
Date of experience: January 13, 2023
Hello Margaret,
Thank you for sharing your experience. This will definitely help us improve our products and services. We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can assist you further. You can contact us via email at info@mrfluffyfriend.com.
Total garbage from CHINA. Way over priced. Try to return it and you have send it to CHINA!
Reviews on their site are totally fixed, all 5 stars. Nothing else. I feel totally ripped off.
Date of experience: November 9, 2023
Dear Cameron
We appreciate your feedback and apologize for any inconvenience. Our goal is customer satisfaction, and we take your concerns seriously. Unfortunately, you didn't provide your order number for us to check anything. Rest assured, we are actively addressing issues with returns to provide a smoother experience. We value transparency and continuously strive to improve. If you need further assistance, please send us email at info@mrfluffyfriend.com. Thank you for bringing this to our attention.
Sincerely,
Sarah
Team MrFluffyFriend™
I ordered two beds the end of November 2022. Here we are - second week of January 2023. Still waiting on those beds. I've emailed them. Crickets. Fighting for a refund now. Horrible company
Date of experience: January 8, 2023
Thank you for sharing your experience. We are so sorry to know that you still haven't received your order that was placed back in November. This is really not a common situation as we always strive to fulfill orders immediately and have them delivered within our promised delivery timeframe. We would like to check your order and make sure that this incident never happens again. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com. We look forward to assisting you further!
I have a great Dane that I bought this bed for. I recommend not buying of you have a large dog because there xxl bed only fits Medium size dog.
XXL Really?
Date of experience: December 12, 2023
Thank you for sharing your feedback, Dustin. We apologize for any inconvenience caused. Our MrFluffyFriend™ XXL bed is designed to accommodate larger breeds, and we're disappointed to hear that it didn't meet your expectations for your Great Dane. We appreciate your input and will certainly consider it in our ongoing efforts to enhance our product offerings.
Best regards,
Sarah
Team MrFluffyFriend™
Bought a bed and it was never delivered... having been asking for 6 weeks for my money back. Excuses excuses DO NOT go near them... they are fraudsters
Tip for consumers:
AVOID AT ALL COSTS
Products used:
dog bed
Date of experience: June 20, 2022
Hello Sheila, we want to make sure the concern is resolved. You can contact us via email at info@mrfluffyfriend.com.
Took very long time to arrive, and our JRTerrier had the stuffing out within two minutes
Sorry I had not read reviews before ordering (lesson learnt)
And an expensive and annoying experience,
I will NEVER use this company again
YOU HAVE BEEN WARNED
Tip for consumers:
read the customer reviews before making a purchase
Products used:
dog bed
Date of experience: November 13, 2023
Dear Clive,
We apologize for the inconvenience you experienced with our product. We take customer feedback seriously and we'll make sure to investigate the reason for the delay in delivery of your order. Unfortunately, you didn't provide your order number for us to check anything. Our team is committed to improving our services. If you have further concerns, please contact our customer support for assistance at info@mrfluffyfriend.com.
Best regards,
Sarah
Team MrFluffyFriend™
I got the bed for a new dog He would never lay on it Customer service gave me many resolutions to help the dog and also offered a refund A bad storm came and I put the bed on my lap He laid on it and instantly stopped trembling I leave the bed on the floor and he sleeps deeply
Tip for consumers:
Bed feels like a fluffy/flloppy stuffed animal I put it on my lap and it was very cozy
Products used:
MrFluffy dog bed
Date of experience: December 2, 2023
Dear Myrna, we're delighted to hear that your furry friend found comfort and tranquility in our MrFluffyFriend™ pet bed, especially during a challenging time like a storm. It warms our hearts to know that our customer service team was able to provide helpful resolutions and offer a refund, ensuring both you and your dog have a positive experience. We appreciate your feedback and are thrilled that the bed feels as cozy as a fluffy stuffed animal. Thank you for choosing MrFluffyFriend™!
Warm regards,
Sarah
Team MrFluffyFriend™
Ordered this for our dog who has anxiety and doesn't sleep well. Gave it to him for Christmas, not only does he love it, but so does his girlfriend, our other dog. Ordering another one now
Products used:
Pet Bed
Date of experience: July 28, 2023
Thank you for your wonderful feedback, Friederike! We're delighted to hear that your dog is loving our anxiety-relieving pet bed. It warms our hearts to know that it has made a positive impact on his sleep and well-being. It's also heartwarming to hear that his girlfriend approves too!
We appreciate your continued support and are thrilled to hear that you are ordering another bed for your furry friends. If there's anything else we can assist you with or if you have any more stories to share, please feel free to reach out. We're here to ensure both you and your pets have a fantastic experience with our products.
Thank you for choosing MrFluffyFriend™!
Sarah
Team MrFluffyFriend™
The pet beds are great. Had to get a second one. My cat never leaves her bed, but I wanted to put one outside for her to be warm and comfortable all the time. Thank you!
Products used:
Pet bed
Date of experience: July 28, 2023
Dear Aris, thank you for your wonderful feedback! We're thrilled to hear that your cat loves our pet beds so much that you had to get a second one. Ensuring your furry friend's comfort and warmth is our priority, and we're delighted that our beds have made such a positive impact.
If there's anything else we can assist you with or if you have any more four-legged family members who might benefit from our products, please feel free to reach out. We're here to ensure your pets have the best possible experience with MrFluffyFriend™ products.
Thank you for choosing us!
Sarah
Team MrFluffyFriend™
MrFluffyFriend is a scam. They steal your money and never ship your purchase. It is downright fraud by scumbags preying on Australians who love their dogs.
Tip for consumers:
Do not buy from this site!
Products used:
The product never arrived. This is a well practised scam. When you contact the company asking where your purchase is, they reply with an Australia Post tracking number that never ships. They then ignore any further enquiries, including requests for a refund. Absolute, deliberate theft.
Date of experience: June 30, 2022
Hello Lynne, thank you for your review. We want to make sure your concern has been addressed. You can contact us via email at info@mrfluffyfriend.com.
This item was packed in a very, very small bag. I did not unwrap it, knowing what was inside wasn't the dog bed I ordered: an XLG. I told the company I wanted to return it because I knew it wasn't what I had ordered. They debated me over ten times over email. Finally, they said I could return it, but it had to be shipped to China! The item was shipped from NJ. I told them had I known their return policy mandated a return to be sent to China; I told them I would NEVER have ordered it.
Eventually, I opened the bag, and not to my surprise; this was not the dog bed I had ordered! It was a cat bed! This bed is NOT extra-large (see what I ordered). I emailed them again and said, "I told you this wasn't what I ordered and expected a full refund.' I said I would ship it back to where it came from, JANE, NJ. This company, BTW, is shady; Google them.
Tip for consumers:
RETURNS NEED TO BE MAILED TO CHINA AT THE CUSTOMER'S EXPENSE. THIS WAS NOT NOTED ON MRFLUFFY'S WEBSITE. NOTE: THIS PACKAGE CAME FROM NJ
Date of experience: January 14, 2023
Dear Teresa,
Thank you for your review and we are sorry to know about your experience. Please feel free to reach out to info@mrfluffyfriend.com via email with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Item was not as expected. No option for a return. You should give customers the option to return item free of charge if not pleased with purchase. Poor customer service. Very disappointing.
Date of experience: November 22, 2023
Dear Nicole, we're sorry to hear about your experience. Customer satisfaction is our top priority, and we apologize for any inconvenience. Unfortunately, you didn't provide your order number for us to check anything. Please reach out to our support team at info@mrfluffyfriend.com to discuss your concerns further and explore potential solutions. We value your feedback and are committed to ensuring a positive experience for all our customers.
Sarah
Team MrFluffyFriend™
My order has not arrived. Tracking number not recognised by Australia post. Emails just get generic replies. I wish I had looked at reviews before I ordered. DO NOT USE this company.
Tip for consumers:
Don’t use it.
Products used:
pet bed but never arrived. Free shipping but ? Where from. I believe if you try to return you have to send to China at high cost but I never received the product at all.
Date of experience: February 7, 2023
Dear Kim,
Thank you for sharing how you feel. I apologize if the shipment time didn't turn out the way you expected it to be. We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com.
I received the catastrophic Fluffy bed, a package the size of a box of corn flakes, bed made with a VERY light material. Weighed about 1 kilo.
My dog lay once on it and deformed it. I had ordered a large bed, but receive a medium. So thin, that the weight of the dog makes him touch the ground. You give 30 days warranty. I paid 98$ for it. To return it, I was obliged to get your tracing system, $ 100, plus the cost of stamps. A real joke. Fluffy people does not need tracking, but that is his way not to give your money back. This is dishonesty. I was so frustrated that I threw the dog bed in the trash. Their passion for the comfort of our four-legged friends is the greatest hypocrisy coming from this country.
When I complain, I receive that kind of letter. (make shorter) "Please know that we take pride in providing the best quality of products. We'll use your feedback so that we can improve it. Call us for further help. We will give 15% of refund if you keep the bed. Thank you for helping us to improve our service.
Gilles Dubois
That is all the help you will receive from this people.
Tip for consumers:
I paid 98$ for the bed but the people in China obliged unhappy customer to get a 100$ track and trace on the parcel . So, in fact there is no money back if your are not happy with the product
Products used:
Bed for dog
Date of experience: May 14, 2023
Hi Gilles, thank you for sharing your feedback. We apologize for the experience you had with our pet bed and for any inconvenience caused. We strive to provide high-quality products and customer satisfaction. We understand your frustration with the size and durability of the bed and the return process. Your feedback is valuable to us, and we will take it into consideration for future improvements. If there's anything else we can do to assist you, please don't hesitate to email us again at info@mrfluffyfriend.com. Your satisfaction is important to us, and we appreciate your feedback.
Sarah
Team MrFluffyFriend™
My dogs had no interest in the bed and so I called under the guarantee, and was told I would need to pay to ship the bed back to China. I'm guessing they don't get many returns. Really disappointed.
Date of experience: October 25, 2023
Dear Nancy, we're sorry to hear about your experience with the bed and the return process. We value your feedback, and we apologize for any inconvenience caused. Your comments will be considered as we continuously work to improve our services.
Unfortunately, you didn't provide your order number for us to check anything. If you have any further questions or need assistance, please don't hesitate to reach out at info@mrfluffyfriend.com. We're here to help and ensure your satisfaction.
Best regards,
Sarah
Team MrFluffyFriend™
If you buy a bed you will spend hundreds of dollars for a bed that is Slightly better than dollar store junk! Don't waste your time! It's is a total scam and complete garbage!
Date of experience: September 30, 2023
Dear Bonnie, we're genuinely sorry to hear about your disappointment with our product. Your feedback is important to us, and we take it seriously. We aim to provide high-quality items that meet your expectations, and we apologize if we fell short in this instance.
Unfortunately, you didn't provide your order details for us to check anything. If you have any specific concerns or if there's anything we can do to address your experience, please feel free to reach out. We're here to assist and improve.
Thank you for taking the time to share your thoughts.
Best regards,
Sarah
Team MrFluffyFriend™
Placed my order October 2, still haven't received anything but shipping excuses.
Horrible people! They blame their shipping company but take zero responsibility.
Products used:
XXL dog bed
Date of experience: November 7, 2023
Dear Chris,
We apologize for the delay you've experienced with your order. We understand your frustration and take this feedback seriously. We'll investigate this issue and ensure that you receive your XXL dog bed as soon as possible. Our team is working to improve our shipping process and communication. Thank you for bringing this to our attention.
Sincerely,
Sarah
Team MrFluffyFriend™
I'm still waiting on you mrfluffyfriend.
Not satisfied at all.
It has been 29 days since I placed my order.
Refund refund refund!
Order number *******
Reported you to PayPal
Tip for consumers:
Fraud
Products used:
XXL dog bed
Date of experience: October 28, 2023
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Thank you for your feedback, Bob! We appreciate your support and apologize for any confusion on our website. We're glad we could offer a solution and that your dog is enjoying the new bed. We'll take your suggestion to simplify the site into consideration for future improvements. Thank you for being a MrFluffyFriend™ customer!
Best regards,
Sarah
Team MrFluffyFriend™