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MrFluffyFriend has a rating of 1.8 stars from 430 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MrFluffyFriend most frequently mention customer service, dog bed, and return address problems. MrFluffyFriend ranks 629th among Pets sites.
This company responds to reviews on average within 21 hours
My dog is a border/Norfolk terrier crossbreed and measures 24 inches from nose to start of tail and a medium bed was too small for him as he could not lay out flat.l sent an email to the company and received a reply,offering me another larger bed with a 30% discount and to keep the first bed which we will use in the car for long trips.First bed medium changed for XL which is right size to lay out in.He loves it lots of room for daytime lounging and night time sleeping.
Nowhere in ad did it say it was coming from China. It is a scam. To return, it must get back within 30 days of receipt, with proof of delivery, cost more than the bed, not possible. Quality was bad, everything the other reviews said was true. No phone number to call just an email to message through.
MY ORDER #******* - WAS NEVER DELIVERED - I WANT A REFUND IMMEDIATELY. YOU WITHDREW MY MONEY ON 5. 2. 22. IT IS NOW 6. 1. 22 AND I NEVER RECEIVED IT. PLEASE REFUND MY MONEY AND RESPOND TO THIS EMAIL. I REPORTED THIS TO THE FEDERAL TRADE COMMISSION.
Report number: *******
VIRGINIA BOLINGER, ESQ
*******463
Tip for consumers:
EVERYONE WHO DID NOT RECIEVE THEIR DELIVER NEEDS TO REPORT THE SCAM TO THE FEDERAL TRADE COMMISSION. https://reportfraud.ftc.gov/?orgcode=TFMICF
Date of experience: June 1, 2022
Yes, this bed looked amazing and the reviews on their website sounded great! So I ordered one. It took me several weeks to get the bed and when I did I thought it was a joke. It was packed in a cube form inside plastic wrapping. There were no instructions, or even a notice from the company. The bed was flat so I e-mailed Customer Service and received instructions that said to allow it to sit for 2-3 days until it fluffed up, and also to give it a slight shake to move the stuffing around. I followed their instructions, but unfortunately nothing happened. Sure there is stuffing inside, however it is all clumped together and doesn't spread apart. It's now been 3 weeks, and the bed has not fluffed up. I contacted them to see how to return it. Well...you need to return it on your own, pay for it on your own and the company is in China. It would cost me more than half of what I originally paid to do this. They also offered a 10% discount on the total cost if we decided to keep it. I threw my hands up, promised myself to read ALL reviews and decided to keep it and donate it to a shelter, besides my dog did not want to sleep on it. So my review is simple DO NOT BUY FROM MR. FLUFFY FRIEND!
Tip for consumers:
I wish I would have checked other review sites instead of the companys.
Products used:
None
Date of experience: February 17, 2023
Dear Mary, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Feedbacks like yours help us improve our products and service. Please don't hesitate to reach out to us at info@mrfluffyfriend.com if you need further assistance.
The bed is almost perfect! Zeus and Athena love the bed, they take turns lying in it. The only thing is that it is thinner the I expected. I am assuming the smaller the bed the more cozy it is.
Products used:
Dog bed.
Date of experience: November 28, 2023
Thank you for your pawsome feedback, Laura! We're thrilled to hear that Zeus and Athena are enjoying their MrFluffyFriend™ bed. Our beds are designed to provide maximum coziness, and we appreciate your understanding of the size-to-coziness ratio. If you have any further questions or need assistance, feel free to reach out. Happy lounging!
Best regards,
Sarah
Team MrFluffyFriend™
I don't like to write negative reviews on a products, but prospective buyers should be aware with this purchase. What the company describes and what they picture on their website and what you receive are very different. My husband found this product and ordered it. We were looking forward to receiving the bed, as the pictures show it as full, dense and comfortable. To say we are disappointment by what we received is an understatement. I feel defrauded by false advertising. This bed has zero support, it is not full or dense, somewhat of a flat pancake. It is made of cheap clumpy foam that you can feel throughout. It will likely fall apart within a few months if not sooner. The quality is like the cheap and horribly made stuffed animals you win at a fair or as a video game prize. I contacted the company within hours of receiving the product, it took 48 hours for them to get back to me and two additional emails to get the return info. Not only is at your own expense to send this substandard product back but you have to send it back to China. We paid $83 for this and quite honestly, we wouldn't recommend if it were $20.
Products used:
I am stuck right now because the return shipping is to China. It is going to cost me more than the product to send it to China.
Date of experience: December 6, 2022
Dear Janna, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Please feel free to reach out to info@mrfluffyfriend.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Just received this poor excuse for a dog bed quality is truly rubbish nothing like what was advertised I'm afraid I wish I'd read all the reviews on this company before I ordered shame on them for not being truthful re the quality I ordered X-Large it's not big enough for my cat very disappointed.
Date of experience: February 15, 2023
Dear Lisa,
Thank you for sharing your feedback with us. We apologize that we didn't meet your expectations. We want to discuss this with you, so could you please reach out to us at info@mrfluffyfriend.com. We would like to make things right and hope that you will give us another opportunity to do so.
It was instant love for the dog bed by both of the dogs! They wouldn't cuddle together, so a second bed was purchased! Now both are happy in their own fluffy beds!
Products used:
Fluffy beds for the dogs
Date of experience: December 8, 2023
Dear Jody, we're thrilled to hear that your furry friends instantly fell in love with our MrFluffyFriend™ beds! It warms our hearts to know that they're now happily nestled in their own fluffy beds. Thank you for choosing our products to bring comfort to your pets. If you ever need anything, feel free to reach out. Happy cuddling!
Best regards,
Sarah
Team MrFluffyFriend™
Henkie absolute loves his new bed, fast delivery for international shipment of 7 days. Fast reply from customer support within 2 hours. Overall satisfied
Date of experience: March 1, 2022
Hello Jaap, Getting positive feedback from fur parents we serve is always a joy. Thanks a lot!
Well santa delivered my fluffy friend dog bed and I can tell you my little pooch loves it. Its gorgeous and soft and perfect. Poochie definitely recommends it.
Products used:
Dog bed
Date of experience: December 25, 2023
Thank you so much for the pawsitively delightful review, Poochie! We're thrilled to hear that Santa delivered the perfect fluffy friend dog bed for your little pooch. We strive to provide top-notch products, and knowing that it's absolutely gorgeous and loved by Poochie warms our hearts. If there's anything else we can fetch for you or your furry friend, feel free to bark our way!
Fluffily Yours,
Sarah
Team MrFluffyFriend™
As others are saying, this is a ripoff product - which takes way too long to ship for what it is: Junk
Be suspicious of the positive reviews... which makes you wonder who those folks really are?
Date of experience: October 23, 2022
Hi Jeff, we apologize if it took longer than you expected for your order to be delivered and you're not satisfied with the product.
Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
I ordered the bed product January 23rd it is now February 13th with no delivery yet. I tracked the "shipment" and it's annoying they sent it from Los Angeles (mind you I live in California) to New York, to Chicago and now it's Indiana. I am afraid if it ever arrives what the dog bed will look like. I wish I had seen these reviews before hand. Their customer support has been contacted but they're now help. DO NOT ORDER FROM THIS PLACE!
Tip for consumers:
DO NOT ORDER FROM THEM
Products used:
None because I have not received the product and at this rate I am not sure I will ever see anything.
Date of experience: February 13, 2023
Hi MT, thank you for bringing this to our attention. We apologize that you still haven't received your order. This is not a common situation. We always strive to set proper expectations and rely on customer feedback to continually improve our products and services. I want to be able to check the status of your order. Can you send us an email at info@mrfluffyfriend.com? We hope to assist you accordingly.
The bed on the website is NOT the bed you get. They make it seem like it's going to be this massive fluffy cloud of a dog bed, when in fact it is not.
Date of experience: November 10, 2023
Dear Aaron J.,
We apologize for any confusion or disappointment regarding your recent purchase. Our aim is to ensure complete satisfaction with our MrFluffyFriend™ beds. Unfortunately, you didn't provide your order number for us to check anything. Please reach out to our customer support at info@mrfluffyfriend.com with your order details, and we'll promptly address your concerns.
Best regards,
Sarah
Team MrFluffyFriend™
Bought the largest bed but not big enough for my lab. He refused to have anything to do with it so we gave it to his girlfriend, also a lab, but smaller and she loves it.
Date of experience: November 20, 2023
Dear Steph, we appreciate your feedback on our MrFluffyFriend™ pet bed. While we're delighted to hear that your lab's girlfriend enjoys our bed, we understand that sizing can be a personal preference. If you need further assistance, please feel free to reach out to our customer service team at info@mrfluffyfriend.com, and we'll be happy to assist you.
Best regards,
Sarah
Team MrFluffyFriend™
The company is a scam based in China. (100 characters were required to submit this review so I added this part)
Tip for consumers:
this company is a scam. avoid at all costs
Products used:
dog bed and blankets were ordered
Date of experience: January 2, 2024
Dear Jeremy, we're sorry to hear about your experience. MrFluffyFriend™ is dedicated to customer satisfaction. If you need further assistance, please don't hesitate to reach out to our customer support team again and we'll address your concerns promptly. Thank you.
Best regards,
Sarah
Team MrFluffyFriend™
I placed my order and paid in full. Payment was taken from my credit card. I have NOT received my item and they have my money. There is NO PHONE NUMBER to contact them on the website! Only way to contact them is via email. I keep getting the response that my item is on its way with false tracking information that links to a blank page.
WOULD GIVE ZERO STARS IF POSSIBLE
Tip for consumers:
I never received my order and all tracking information they sent me was fake.
Products used:
never received item
Date of experience: June 28, 2022
Hello Teresa, we want to make sure your concern has been addressed. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com.
This is so soft and comfortable. My girls love it. I got the largest so they could share it and it's perfect for them.
Tip for consumers:
No
Products used:
Dog bed
Date of experience: January 30, 2024
Thank you for sharing your feedback, Gillian! We're thrilled to hear that your girls are enjoying their new bed. Providing comfort and coziness is what we aim for at MrFluffyFriend™. If you ever need assistance or have any questions in the future, feel free to reach out.
Warm regards,
Sarah
Team MrFluffyFriend™
Ordered 2 beds, tracking states they are stuck in Jamaica NY and their customer service team does nothing to help. You cannot cancel your order or get money back. Do not purchase from this company.
Products used:
Haven’t received the product
Date of experience: December 11, 2023
Dear Joe J., we apologize for the inconvenience you've experienced. We understand the frustration of delayed deliveries and are actively investigating the issue with our shipping partner. Our customer service team is committed to resolving this matter promptly. Please contact us directly at info@mrfluffyfriend.com with your order details, and we'll work to find a satisfactory solution for you.
Best regards,
Sarah
Team MrFluffyFriend™
My dogs loved their beds, I couldn't be more pleased. I'm glad I took a chance and bought them. I recommended the beds to my friend and she is going to order as well.
Tip for consumers:
Excellent product!
Products used:
Dog beds
Date of experience: November 24, 2023
Thank you for your pawsitively awesome feedback, Joann! We're thrilled to hear that your furry friends love their MrFluffyFriend™ beds. Your recommendation means the world to us, and we can't wait to welcome your friend into the MrFluffyFriend™ family. Here's to many more cozy moments for your pups!
Wagging tails,
Sarah
Team MrFluffyFriend™
Don't ever. Purchase from this business.
It is one of the worst experiences buying online I have ever had.
1.At the end of the day due to misleading advertising... product is NOT as pictured! (cannot stress this enough!)
2. Took much longer than delivery time frames and even longer than the extended time frame they use.
3. Ignored requests to cancel until they finally responded saying it was too late to cancel as product was on the way and I could return it when I received it.
4. finally received it... it was rubbish. Definitely nothing like pictured or described.
5. Refused to pay for return postage to CHINA after they couldn't cancel it
In the end I got 24 dollars refund to keep it so paid 74 dollars for a piece of material with hardly any stuffing.
DONT BUY FROM THIS COMPANY... THEY STATE THEY DO A LOT FOR CHARITY BUT OBVIOUSLY THEY DONT CARE ENOUGH ABOUT THEIR CUSTOMERS WHO HELP THEM DO THIS... IF THEY EVEN DO THIS.
Tip for consumers:
Don't buy from them products and shipping are not what is promised.
Products used:
Dog bed
Date of experience: June 28, 2022
Hello Sylvia, I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product and service. We try to constantly improve our products and services with helpful feedback like yours.
The product is great and my dog loves it. The sizing is a bit weird so make sure you are ordering a big enough bed. Love it! Bought two more for other people they are so great!
Date of experience: July 26, 2023
Thank you for your wonderful review, Gardenia! We're thrilled to hear that your dog loves our product. We take pride in creating items that bring joy and comfort to our furry friends.
Your feedback about the sizing is much appreciated. We understand the importance of finding the perfect fit, and we're constantly working to improve our sizing guidelines to ensure a seamless experience for all customers.
It warms our hearts to know that you loved our product so much that you bought two more for other people. Spreading the love for MrFluffyFriend™ is truly heartwarming, and we're grateful for your support.
If you have any further questions or need any assistance in the future, please feel free to reach out. We're here to ensure that both you and your dog have the best possible experience with our products.
Thank you once again for choosing MrFluffyFriend™.
Sarah
Team MrFluffyFriend™
I never write reviews, but I am so dissatisfied with the deception of this company. The reviews on the company website are amazing, the bed looks like something I would even sleep on, but when it finally arrived (after 3 weeks), it is NOT fluffy like the picture makes it seem, the color is an UGLY blueish grey and my dog is better off laying on the hard floor. When I went to look at the return policy, all they give you is an email to send your request to and Joyce, who seems to be the only one working for this company, sends an email back saying that I AM responsible for shipping costs to return it to CHINA when supposedly they have fulfillment centers here in the US! TOTAL TOTAL TOTAL SCAM! Do not waste your time or money buying this cheaply made bed! Joyce-if you read this, my fiance is very famous on social media and he will be letting everyone know about our experience and your fraudulent fake company.
Date of experience: August 19, 2022
Hello, I am sorry to hear that you were dissatisfied with our product and service. We try to constantly improve our products and services with helpful feedback like yours.
I'm so disappointed in the lack of customer service. I'm expected to file a claim with the post office, wait for the response to be told it is actually missing and send a screenshot of it to them to get a replacement bed. I'm way too busy to deal with all the hassle and I am disappointed that I didn't use Amazon. This would have already been resolved by Amazon and not questioned and required to provide a report from the post office in order to receive what I paid for. The fact that they have this disclaimer at the bottom of the 5th email I received is ridiculous. *MrFluffyFriend cannot reimburse or reship orders that were mishandled by the post office or stolen from the property* DON'T WASTE YOUR MONEY OR TIME WITH THIS SHADY COMPANY!
Tip for consumers:
Worst customer service ever! Trying to get reimbursed through PayPal.
Products used:
My MrFluffyFriend™ pet bed, that never arrived.
Date of experience: July 19, 2023
Hi Lorel, we apologize for the inconvenience and frustration you've experienced. We understand your disappointment. Ensuring the satisfaction of our customers is our top priority, and we strive to provide excellent customer service. In situations where a package goes missing or is mishandled by the post office, we have a process in place to assist our customers in resolving the issue. This may involve filing a claim with the post office and providing documentation to support the claim.
We understand that this process can be time-consuming, and we apologize for any inconvenience it may cause. We always aim to provide a smooth and hassle-free experience, and we apologize if we fell short of your expectations in this instance.
If there is anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out to us. We value your feedback and will use it to improve our services.
Sarah
Team MrFluffyFriend™
I ORDERED A LARGE BED BUT AFTER A LONG WAIT RECEIVED AN XS WHICH WAS RIDICULOUS
NO WAY WOULD I HAVE ORDERED THIS SIZE BUT COULD NOT PROVE IT AS COULD NOT FIND MY ORIGINAL ORDER.
NO CUSTOMER SERVICE TO SPEAK TO, OFFERED 15% REFUND HAVING TO PAY SHIPPING CHARGE...GAVE IT TO PDSA AND PUT THIS DOWN AS A SCAM.
Date of experience: November 20, 2023
Hello Sheila, we're sincerely sorry for any inconvenience you've experienced. This is certainly not the level of service we strive to provide. If you need further assistance, please reach out to our customer support at info@mrfluffyfriend.com, and we'll investigate this matter promptly. We're committed to resolving the issue to your satisfaction.
Best regards,
Sarah
Team MrFluffyFriend™
Very satisfied with these beds. Our dogs love them. They move around the room but always come back to these very comfortable beds. I would recommend them for your dogs.
Date of experience: May 22, 2023
Thank you so much for sharing your positive feedback with us, Erwin! We're delighted to hear that your dogs are enjoying our pet beds and finding them comfortable. It's great to know that they keep coming back to them even with the freedom to move around. We appreciate your recommendation and are always here to provide high-quality products for your furry friends. If you have any further questions or need assistance, feel free to reach out. Happy doggy snoozing!
Alfie took to his fluffy day bed instantly. He goes to it regularly and even has fun trying to bury a biscuit in it for later. It was a good buy at an affordable price.
Date of experience: May 12, 2023
Hi Christiano, thank you for sharing your feedback! We're thrilled to hear that Alfie loves his fluffy bed and that it has become his go-to spot. It's always heartwarming to know that our products bring joy and comfort to our furry friends. We appreciate your support and are delighted that you found it to be a good buy at an affordable price. If you have any more questions or need further assistance, please feel free to reach out. We're here to help!
Sarah
Team MrFluffyFriend™
It was very easy to order and came quickly as well. Not only do my dogs love them, as I ordered 2, my cats will sneak in on them as well whether the dogs are in them or not :)
Products used:
Pet bed
Date of experience: April 26, 2023
Hi Lori, thank you for sharing your positive experience with us! We're glad to hear that you and your pets are enjoying the pet beds. If you have any further questions or concerns, please don't hesitate to reach out.
Sarah
Team MrFluffyFriend™
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Hello Virginia, Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. Your tracking information showed delivered to your address but it's possible that it may have been stolen from the property or misdelivered by USPS which is beyond our control. We are sorry for what happened. You may contact us via email if you need further assistance.