MrFluffyFriend

Terrible quality
You can feel the floor through every inch.
Customer service is terrible.
They say full refund with return but shipping is at your expense.
It costs $216.00 to ship back!
Your backed in a corner and forced to keep it!

Don't fall victim to this. It's a scam

I placed an order on 10/30/24 and was told that, since shipping was slow, it would take 4-10 days. It has now been 14 days. After my original inquiry I got a response that was simply a copy of the order confirmation saying the order would take 4 -10 days. Subsequent inquiries have not been answered. There is no phone number to call. Online search looks like this is their usual service.

Product quality beyond awful. My large dog bed arrived in a ziploc size vacuum bag, which tells you how much support it actually has for your dog. Look closely at return policy and ask to see form before buying: they say you have to return it in original packaging (impossible) and give you a China return address which would cost hundreds of dollars to ship to. Look closely at other reviews - when you ask to return, they just start sending you message to give back 15% then 30%. Mine is in garbage, and I disputed with VISA.

They make this bed look super fluffy and nice, but it's so deceiving. It's not thick or well cushioned, the only thing fluffy is the furry type fabric that makes it appear thick. I purchased 2 XXL sized beds for my fur babies at $80 each. I assumed they would be nice, fluffy, good quality BUT one only lasted one night. The thickness is just a tad taller than my Burt's Bees tube of chapstick that I placed next to it to show size on my picture I posted.(ZOOM IN to see the chapstick). My dog had a hole in one of the supposed "quality" beds and the cotton that it's stuffed with is minimal. I emailed and they are willing to give me $12 back. Totally a waste of money! I've bought much cheaper beds that have never been torn up. I just thought these would be super nice for my sweeties. Bad choice and $160 lost.

I ordered this bed for my senior dog, it's been 18 days and it shows the bed still sitting at the warehouse in NJ… I am thinking I got s scammed out of my money. I don't understand what the hold up is? No phone number just email address. I mean WTF? Would like to know if I will get the bed or if I got scammed!

Only was to return is to pay shipping YOURSELF to CHINA! Do not recommend at all! Quality low and it is a scam! They pretend it's satisfaction guarantee but then to return you have to pay to send to China! Total scam!

Everything above! There's barely any fabric and the actual place where dog sits, it is smaller than the one I ordered and just not good quality. Too costly for such a flimsy item. Doesn't hold up.

Poor Quality. Mailed from Rancho Cucomonga, CA. BILLING IS FROM NETHERLANDS! RETURNS GO TO CHINA! WISHED I HAD READ THE REVIEWS FIRST! THEY DONT EVEN GET A STAR! I Opened one the other two are unopened and will just send back to CA

In My Opinion -

The bed quality is substandard and the size of the bed is inadequate and we purchased the XXL.

My dogs head lies over the side and he cannot stretch out fully. ( Golden Retriever)

With a name like Mr FluffyFriend you think ( wrongly) they are UK based but they are located in CHINA

To return the bed to CHINA FROM THE UK would cost the same price as the actual bed £70.

I blame myself for not reading these reviews and hope to help other people from making a MISTAKE!

Be carefully, This company does not show correct address or a phone number you can call with your complaints. Will not return your money! This is a SCAM. Sent back with priority mailing and tracking number to a name *. I have receipt from my credit card
*Personal details redacted by admin

These beds are smaller than they are shown. However that is the tip of the iceberg. After just six weeks the bed is completely broken down. They are stuffed with the cheapest fill and appear in the photos as being very supportive. I bought two XXL for my daughter and paid over 130.00 and both beds look ready for the trash. I should have went with Furryfuzzy. They cost more but are a much higher quality.
Save your money, don't buy this poor quality product!

They create fake usps tracking info and never deliver. Credit Card company saw right through it and gave me my funds back. And to top it off, fluffy tried to convince to ask credit card company to reverse charge back so they could issue a refund. I'm not that stupid to fall for that. Why do that when it's already been resolved to my benefit

The bed did not have a proper amount of stuffing. It was not a XX large bed. Maybe a medium size bed. There is no way to return it because you'll have to pay an additional $85 to have it shipped back so it would be pointless.

My dog is a border/Norfolk terrier crossbreed and measures 24 inches from nose to start of tail and a medium bed was too small for him as he could not lay out flat.l sent an email to the company and received a reply,offering me another larger bed with a 30% discount and to keep the first bed which we will use in the car for long trips.First bed medium changed for XL which is right size to lay out in.He loves it lots of room for daytime lounging and night time sleeping.

When they say something is too good to be true...it is. It's taken 9 business days to fulfill my order. It's been stuck at a consolidator for 2 days. USPS status says still awaiting the item. Customer service is clearly offshore using generic macros. At this point, I'm hoping this thing is next to Jesus and sliced bread when it shows up, but based on these reviews, I don't have much hope.

I bought a dog bed on the myfluffyfriend.com website.
The website stated that "if you or your pet decided it's not a perfect fit, 100% refund is assured" - THIS IS NOT TRUE.
The bed I bought got broken after the first laundry, and I wash everything on a delicate regime only.
The customer representative "*" first said they don't refund because I washed it on high temperature (this is not true), and after several emails offered 15% discount.
After my first review they reach out again and offered 30% discount.
All attempts to talk to a manager are useless.
This is not an American business.
They are scammers.
Do not buy anything from them unless you want a headache and nothing else. You will waist your money and time.
* Personal details redacted by admin

I ordered two blankets, a small and medium. It looked like a fuzzy pillowcase sewn together. The blankets were rather small and I paid $63 for both of them. Came from China and on my credit card was listed as a different company. I wanted to return them, but with their 30 day policy, they would not get to China in regular mail. I would steer clear from this company.

Not worth the money. You may as well get a cheap one from a different shop. So expensive for a completely basic brand. It's a great bed, for £20. Not a penny more, definitely not worth £72! A dishonest company.

Was sent a defective bed. It is missing part of the padding on the bottom. My dog is literally laying on the hard ground. They claim a "100% money back guarantee". They said I would have to pay to ship it back to China or they would give me a 15% refund. None of this was in their return policy online at the time of purchase or when I reached out to customer service. I have gone back and forth with them so many times. They have since updated their return policy on their website, which proves they know they were in the wrong. And they are still unwilling to cover the return shipping or refund me for the defective product that can't even be used. They are also deleting negative comments on social media and blocking dissatisfied customers.

False advertising. Beds are much smaller than the site makes them appear. That mastiff in that picture must be a puppy to make their largest bed look that big. My 35lb dog falls out of the large size bed. Just another cheap Chinese ripoff with an unreasonable return policy. They "have warehouses in USA" but won't let you ship to them.

When we bought an anxiety relieving dog bed, I was very sceptical, but within 24 hours of receiving it, our 8 year old pooch had stopped pacing. This started 2 years ago on bonfire night, and has continued ever since. He would pace around continuously carrying his favourite toy, but since getting this anxiety bed it has completely stopped.
We can't than you enough.

The dog bed has been sitting in Jamaica, New York for over a week now and never sent to the USPS. Label has been printed and USPS is still waiting for it. I have contacted them twice and no reply. How long does it have to sit there in limbo just waiting to be shipped? Thinking about calling my bank to cancel. I've never seen anything this strange. I have that sinking feeling that I made a mistake. Should have looked at the reviews before I ordered.

We have a 12 year old mix bulldog who has always reacted poorly to inclement weather by excessive drooling, shaking, and panic. We tried every "natural" remedy, calming vest, and kept a bed in our closet for her to escape to. Bought her your bed and she hasn't shook since. Not only that but our 12 year old min-pin loves hers so much, even though she isn't anxiety prone, that we literally have wake her and shoo her outside for her final potty trip at the end of the evening. Amazing product!