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MrFluffyFriend has a rating of 1.8 stars from 430 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MrFluffyFriend most frequently mention customer service, dog bed, and return address problems. MrFluffyFriend ranks 629th among Pets sites.
This company responds to reviews on average within 21 hours
My dog is a border/Norfolk terrier crossbreed and measures 24 inches from nose to start of tail and a medium bed was too small for him as he could not lay out flat.l sent an email to the company and received a reply,offering me another larger bed with a 30% discount and to keep the first bed which we will use in the car for long trips.First bed medium changed for XL which is right size to lay out in.He loves it lots of room for daytime lounging and night time sleeping.
Nowhere in ad did it say it was coming from China. It is a scam. To return, it must get back within 30 days of receipt, with proof of delivery, cost more than the bed, not possible. Quality was bad, everything the other reviews said was true. No phone number to call just an email to message through.
Horrible customer service, I wanted to cancel the order, because it was ordered by mistake, but they declined it (even if it was within hours), saying it was already processed. I tried to withdraw from the contract, in line with the EU law (as they are governed by Dutch law) and received no response. Sent another email asking for confirmation, because I wanted to prevent the product to be shipped and said I do no longer wish to receive the product. One day later I got email that the order was sent and only afterwards the customer service replied to my emails, saying they can't do anything as it was already dispatched. Very shady business, I do not recommend buying from this company.
Tip for consumers:
Just don't, stick with Amazon.
Date of experience: March 9, 2023
This bed was nothing like what they claimed. Its just a fringe bed with really NO stuffing at all. It's flat and my dog really don't like it. He is 83lbs it's way to small and flat. Total rip off. Shame on your lying company for false advertising! Very disgusted for the waste of my hard earn money. Go to kohls they have much better merchandise.
Products used:
Dog bed
Date of experience: November 13, 2023
Dear Debbie, we're genuinely sorry to hear about your disappointment with our product. Your feedback is valuable to us, and we apologize for any inconvenience caused. We strive for customer satisfaction and would like to make things right. One of our representatives will send you an email, and we'll do our best to address your concerns promptly.
Sincerely,
Sarah
Team MrFluffyFriend™
Incredibly annoying experience. Customer service is slow to respond and basically non-existent. Ordered almost a month ago and my package has come and gone through my state 3 separate times now on the tracking. Of course they only display overwhelmingly positive reviews on their website which I'm sure are all from bots. THIS IS A SCAM
Tip for consumers:
*Total Scam*
Products used:
XL Dog Bed that doesn't exist
Date of experience: February 8, 2023
Hi F E.,
Thank you for letting us know your sentiment. We apologize that you didn't have the best experience with our shipment. We always strive to set proper expectations and rely on customer feedback to continually improve our products and services.
We are working to fix it so that an incident like this never happens again. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com.
It took about 1 week to be shipped out (longer than what it says in the website), but arrived in about 2 1/2 weeks. The bed was compressed in a small package and expanded when opened. It is good quality and comfortable, and so far my dog likes playing with it.
Update: it took her a day or so, but I caught her sprawled out in it this morning (with her coat on).
Date of experience: March 6, 2023
Hi Chris, thank you for sharing your feedback. This is not a common situation. I want to be able to check the status of your order. Can you send us an email at info@mrfluffyfriend.com? We hope that you will give us an opportunity to make this right for you.
MrFluffyFriend (they are NOT your friend) calls the bed I ordered XL. Our dog, who is 53 pounds, hangs off the side of it. This is cheap Chinese junk at an exorbitant price. Do not be taken in. Get a good quality dog bed at your local Costco for much less. I am so angry I was taken in by these people. They should be reported to the BEtter Business Bureau. And by the way, the junk takes forever to arrive.
Tip for consumers:
Don’t do it
Products used:
None
Date of experience: December 6, 2022
Hi Clare,
We apologize if it took longer than you expected for your order to be shipped and that the pet bed is too small for your dog. We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check this for you. You can contact us via email at info@mrfluffyfriend.com.
I only have positive comments to make about the company and the item I bought. I was kept up to date with the shipment details and it was delivered on time. The bed is vacuum packed and fluffed up after 15 minutes. My dog is old and spends a lot of time in her new bed and I have ordered one for my cat.
Date of experience: October 29, 2023
Thank you for your positive feedback, Lesley! We're delighted to hear that you had a great experience with both our company and the product you purchased. It's wonderful to know that your dog enjoys the new bed, and we appreciate your continued support, including ordering one for your cat. If you ever have any more questions or need further assistance, please don't hesitate to reach out.
Best regards,
Sarah
Team MrFluffyFriend™
Great lounger! Thank you seller! Delivery before the deadline, the quality is good, everything is true. Thank you! Super happy. For my Jack Russel took 80 cm. Already washed at 40 degrees and put to the dryer. He came out super sweet. I love it!
Date of experience: April 7, 2023
Thank you so much for your feedback, Vu! We're thrilled to hear that you and your furry friend are happy with our product and that it was delivered on time with good quality. We appreciate your business and hope to have the opportunity to serve you again in the future.
Since writing the review below, I have received the product I ordered. It's not worth the £52 I paid for it, but it's decent enough quality. I'm just pleased I received it after waiting so long. Customer services eventually emailed me back and a few weeks later I received my order.
I wish I'd looked for reviews before I ordered, but I stupidly trusted the company. I now know I've been scammed and they have £60 of my money. Product never received. No response to queries. STAY AWAY from them.
Date of experience: July 2, 2022
Hello Tracey, We remain committed to our customers and your satisfaction. We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
My newly adopted older dog loves his new bed. It's so soft. Dex was surrendered at a shelter after having had a home. He was very anxious when I got him. He curls up and falls sound asleep in his bed.
Date of experience: June 3, 2023
Dear Rina, thank you for sharing your heartwarming experience with us! We're thrilled to hear that your newly adopted older dog, Dex, loves his new bed. It's wonderful to know that the softness of the bed has brought him comfort and helped alleviate his anxiety. We truly appreciate you providing Dex with a loving home and a cozy spot to relax and sleep. If you have any further questions or need assistance, please don't hesitate to reach out. Wishing you and Dex many more peaceful moments together!
Sarah
Team MrFluffyFriend™
The beds are not as pictured! The beds are of very poor quality and despite their claims, only 1/2 of my Golden's body actually fits on the XXL. Not my idea of comfort or stress relief. Beds of better quality and at a fraction of the price are available from other retailers.
Some of the worst customer service received, feeling as though I'm being forced to keep/pay for these items.
I had ordered two beds but after receiving and opening the first (beds arriving at different times), I requested a return and later rejected the second package (never opening it).
The company did not grant my return request of the first bed and have yet to refund me for the refused package/bed with ongoing delays and difficulties with customer service.
I would not recommend this company!
I tried to leave a review on their website but they don't allow for it.
Tip for consumers:
Avoid this company! They do not really offer a satisfaction guarantee.
Products used:
None! Forced to keep a small dog bed and although I refused the second package, I have yet to receive my money back.
Date of experience: May 26, 2023
Hi Jen, thank you for sharing your feedback. We apologize for the inconvenience and disappointment you've experienced. We strive to provide high-quality products and exceptional customer service, and we're sorry if we fell short of your expectations.
We understand your concerns about the size and quality of the bed. Our XXL size is designed to accommodate larger breeds, but we apologize if it didn't meet your Golden's needs. We value your feedback and will take it into account for future improvements.
Regarding your return request, we apologize for any difficulties you've encountered. We aim to make the return process as smooth as possible for our customers. Unfortunately, you didn't provide an order number so we're unable to check anything for you. Please reach out to our customer service team if you need more assistance, and we will do our best to resolve the issue and address your refund request promptly.
We appreciate your feedback and will use it to improve our products and services. Your satisfaction is important to us.
Sarah
Team MrFluffyFriend™
I requested to cancel my order a minute after I placed the order due to a change of mind. I immediately wrote an email to contact them. Did not hear anything back. I wrote another email on the same day as I found another email address but still have not heard anything back. I also used their customer form online, still no response. After six days, I received an automatic email saying they had shipped my order. I use the tracking number to see where the package is, and it is through USPS, but the shipping info is not up yet. They are just trying to get your money, and it is not worthy buying it here. Amazon has the same project and way cheaper than this place.
Date of experience: November 30, 2022
We are sorry to hear about your negative experience. We try to constantly improve our products with helpful feedback like yours.
Kindly send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
I purchased one for my golden retriever. It was very expensive and the reviews sounded amazing. It has only a fraction of the filling that I imagined. The filling moves around, so, often there is no padding between my dog and the floor. I ended up buying a similar bed from Kmart for a third of the price that is much better quality and has lots of filling. I wasted my money on this Mr Fluffy Friend bed that was very expensive and very bad quality. This is a scam product. They spend so much on marketing and I don't see how the reviews are true on their site because this is junk.
Date of experience: July 21, 2023
Hi Abi, we apologize for your disappointment with the MrFluffyFriend™ pet bed. We strive to provide high-quality products that meet the expectations of our customers, and we apologize if the bed did not meet your standards.
We appreciate your feedback regarding the filling and the quality of the bed. Your input will help us in our ongoing efforts to improve our products and ensure customer satisfaction.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us at info@mrfluffyfriend.com. We value your satisfaction.
Thank you for bringing this to our attention.
Sarah
Team MrFluffyFriend™
I placed the order on 27 November and is now 9 December: I am still waiting on delivery. I have only received auto reply's on messages I have sent. In this day and age it should not take this long to ship or receive an order. I have checked the order number and it shows waiting in Jamaica, NY since 29 November.
Products used:
mrfluffy dog bed
Date of experience: December 8, 2023
Thank you for bringing this to our attention, David, and we apologize for any inconvenience. We understand your frustration with the delayed delivery of your order. We would like to investigate this and check the status of your order, unfortunately, you didn't provide your order number. Please send us an email at info@mrfluffyfriend.com so we can assist you. We appreciate your patience and value your commitment to MrFluffyFriend™.
Best Regards,
Sarah
Team MrFluffyFriend™
I order two beds but needed to return them. I would have to pay over 80.00 dollars to be shipped overseas back to China and also fill out a customs form. They do not pay for return shipping so you lose money. Now I have to figure out what to do with them. My dog thinks it is a toy and wants to chew them up.
Tip for consumers:
I made the mistake not checking this company out like I normally do so now I am stuck with the two beds.
Products used:
none
Date of experience: March 8, 2023
Hello Lynn, thank you for taking the time to provide feedback about your recent purchase from MrFluffyFriend. We are sorry to hear that you had a negative experience returning the beds you ordered. We understand your frustration with the shipping cost and customs form required for returning the items.
Please don't hesitate to reach out to us at info@mrfluffyfriend.com if you need further assistance.
Slow and evasive customer support. Not honest about information provided. Product not as displayed in the advertising. Terrible return policy. Refunds impossible. Very very long delivery process.
Products used:
Dog lounge
Date of experience: January 26, 2024
Dear Gerald, we apologize for the inconvenience you experienced with our services and products. Your feedback is valuable to us, and we are committed to improving our customer experience. If you need further assistance, please don't hesitate to reach out to our support team again, and we'll strive to address your concerns promptly. Thank you for bringing this to our attention.
Best regards,
Sarah
Team MrFluffyFriend™
Bed arrived timely and in excellent condition; color is very nice. Washed it once and came out as fluffy as ever. Dog loved it at first sight and keeps him very calm when I'm away.
Products used:
Dog bed
Date of experience: January 31, 2024
Thank you for your wonderful feedback, Ana! We're thrilled to hear that your dog loves the bed and that it keeps him calm when you're away. We take pride in delivering timely and quality products that bring comfort to your furry friend. If you ever need assistance, feel free to reach out.
Sarah
Team MrFluffyFriend™
The bed fell apart in three months. The fur got matted and, when I washed it, all of the stuffing came out ALL over my washing machine. The quality is poor and they wouldn't replace the product for me as I was a few days beyond their three month warranty limit.
Tip for consumers:
bad customer service means to me that it's a bad product that they don't support.
Products used:
Mr Fluffy Friend dog bed
Date of experience: April 24, 2023
Dear Barbara, thank you for sharing your feedback. We apologize for any inconvenience you may have experienced with our product. However, we want to assure you that our beds are made with high-quality materials and are rigorously tested to ensure they meet our standards.
We regret to hear that the bed did not meet your expectations. Our team is always here to assist you. We value your feedback and will take this into consideration as we continue to improve our products and services. If there is anything we can do to assist you further, please do not hesitate to contact us.
Sarah
Team MrFluffyFriend™
Ordered this bed after seeing ad on Facebook. Totally regret not checking reviews before ordering. First clue that there was probably going to be an issue is that it took forever to arrive. Was so disappointed at the quality and workmanship of the bed. It is NOT made with plush material, but a cheap almost plastic like material (see pictures). The bed has little to almost NO stuffing in the bottom part of the bed ( see pictures). It appears the stitching isn't even complete around the sides and has an "industrial" smell to it. I paid $80 for something I wouldn't have even paid $5 for! Unfortunately my husband opened the bed and threw away the package before I got home and according to the site there is no refund unless it's in the original pack. DO NOT waste your money on this bed!
Products used:
Dog bed
Date of experience: November 23, 2022
Hi Diane,
We are terribly sorry to know you are unsatisfied with our product and if it took longer than you expected for your order to be delivered. We try to constantly improve our products and services with helpful feedback like yours.
You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
Their product, in my case the Extra Large Anxiety Relieving Bed is fantastic. It is very well made and most importantly, my dog absolutely loves it. She snuggles down it for her day time naps and she is definitely a lot calmer now when we get home after leaving her alone which is exactly what we were hoping for from the purchase. The delivery time was as told which considering it included the Christmas holidays was very good.
Products used:
Anxiety Relieving Bed
Date of experience: July 28, 2023
Thank you for your wonderful review, Clotilde! We're thrilled to hear that your dog loves the MrFluffyFriend™ XXL Anxiety-relieving bed. We designed it with comfort and calming features to provide a cozy space for pets, and we're delighted to know that it's making a positive difference in your dog's day-to-day life.
We understand the importance of timely deliveries, especially during busy seasons like the Christmas holidays, and we're glad we could meet your expectations in that regard.
If you have any more feedback or need assistance with anything else, please don't hesitate to reach out. We're here to ensure both you and your furry friend have a happy experience with our products.
Thank you for choosing MrFluffyFriend™!
Sarah
Team MrFluffyFriend™
We just received an xxl dog bed, which we purchased from MyFluffyFriend, at a cost of $84.00 supposedly discounted from the $210 regular price. The bed is a piece of junk, with about as much filling as an average size teddy bear, not worth $20, much less $84, or $210., and no way resembles the beds pictured in their advertising/site. Their 30 day customer satisfaction/return policy is a joke in that is specifically states that no refund will be granted if the plastic seal is broken. In order to see what a piece of junk the bed is required breaking the sealed plastic bag.
Tip for consumers:
Inferior quality, over priced. Impossible return policy.
Date of experience: May 13, 2022
Hello Alexei, We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
Yes it works! Our pup took to the bed almost instantly. Snuggled up and went to sleep, lost in the comfort of My Fluffy Friend.
Well made and withstands puppy teeth.
Arrived a lot later than expected, hadn't realised it was sent from abroad? Should be mentioned in the description. However l was kept informed by the company with an apology.
Products used:
Pet bed
Date of experience: October 26, 2023
Thank you for sharing your experience with us, Robert. We're thrilled to hear that your pup loves the bed, and we're delighted that it's well-made and durable. We appreciate your feedback on the delivery, and we apologize for any unexpected delays. We always aim to improve our communication and service.
If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to ensure you and your furry friend have a great experience with MrFluffyFriend™.
Warm regards,
Sarah
Team MrFluffyFriend™
It's nothing like the advertisement. Very little padding in center of bed as well as sides and my 100 lb GSD will not fit on it despite the website naming this breed specifically for the xxl size!
What a scam! Everything I read said it could be returned to nearest warehouse and you had a warehouse in the USA! You lied and are giving false advertising to those who believe your bull! Believe me I will speak the word to prevent others from falling victim to your lies. Figure's you're in CHINA where lies are SOP!
Date of experience: July 30, 2022
Hello Lee S., We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
Quality product and a great customer service. I needed some help choosing the right size, Sarah from the customer service replied within minutes and helped me out. My Golden absolutely loves his bed, he is so happy with his MrFluffyFriend!
Date of experience: May 2, 2023
Thank you for your kind words, Corinne! We're thrilled to hear that you found our product to be of high quality and that our customer service, provided excellent assistance in selecting the right size for your Golden. It brings us great joy to know that your furry friend is happy and loves his MrFluffyFriend bed. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to ensure your satisfaction and your pet's comfort. Thank you for choosing MrFluffyFriend!
Sarah
Team MrFluffyFriend™
Bed took 3 weeks to arrive - Arrived stuffed in plastic shipping envelope and a mess. No support and made with some sort of poly fibers. Tried to return as they offer 30 day warranty only to find out I need to ship back to China! The cost to ship is more then the $58 it cost to purchase bed. What a scam!
Tip for consumers:
They offer 30 day returns but the cost to ship back to China is more then the cost of Item. They don't tell you item is made and shipped from China..A scam
Products used:
Dog bed
Date of experience: May 9, 2023
Dear Jon, thank you for sharing your feedback. We apologize for any disappointment you have experienced with our product. We appreciate your feedback and will take it into consideration as we continuously work on improving our services and offerings. Unfortunately, you didn't provide your order number. Thus, I'm unable to check anything for you.
If you have any further concerns or questions, please don't hesitate to reach out to us at info@mrfluffyfriend.com. We value your satisfaction and aim to find a resolution that meets your needs.
Sarah
Team MrFluffyFriend™
We ordered the XXL bed...and the bed that came in the mail is extremely small and looks nothing like the pictures from the website. I feel that this product is deceiving. I have contacted customer service for a return and have heard nothing back. Paying $85 for a dog bed and getting what I got - an inferior product of this quality is disappointing.
I have attached a picture from their website of the dog bed AND what I got in the mail. See for yourself. My dog is only 65lbs.
Products used:
XXL dog bed
Date of experience: December 13, 2023
Dear Jason, we apologize for any inconvenience you've experienced with our XXL bed. We're committed to resolving this matter promptly. Unfortunately, you didn't provide your order number for us to check anything. Please send an email to our customer service team at info@mrfluffyfriend.com; we're here to assist you and ensure your satisfaction.
Best regards,
Sarah
Team MrFluffyFriend™
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Hello Peter, thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations and that the cancellation was no longer available when you reach out to customer service. As an online shopper myself, I know this is a frustrating situation. It was an uncommon instance and we’ll do better in the future. However, please note that our goal is to ship items as soon as possible. This means that orders are immediately processed for shipment.
Again, we apologize for the inconvenience. Please don't hesitate to reach out to us at info@mrfluffyfriend.com if you need further assistance.