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MrFluffyFriend has a rating of 2.2 stars from 421 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MrFluffyFriend most frequently mention customer service, dog bed, and credit card problems. MrFluffyFriend ranks 681st among Pets sites.
This company responds to reviews on average within 14 hours
I love my dog's new bed! It is pearl white and sort of adds a bit of luxury to my bedroom! Since my dog mainly uses our bed, she hasn't discovered her new fluffy bed but she will, in time. If not, I'm going to snuggle up in it!
They make this bed look super fluffy and nice, but it's so deceiving. It's not thick or well cushioned, the only thing fluffy is the furry type fabric that makes it appear thick. I purchased 2 XXL sized beds for my fur babies at $80 each. I assumed they would be nice, fluffy, good quality BUT one only lasted one night. The thickness is just a tad taller than my Burt's Bees tube of chapstick that I placed next to it to show size on my picture I posted.(ZOOM IN to see the chapstick). My dog had a hole in one of the supposed "quality" beds and the cotton that it's stuffed with is minimal. I emailed and they are willing to give me $12 back. Totally a waste of money! I've bought much cheaper beds that have never been torn up. I just thought these would be super nice for my sweeties. Bad choice and $160 lost.
We purchased the XL bed for our Staffy mix who weighs about 16kg, he is a medium size dog. The bed looks quite fluffy, full, and comfortable in the advertisements, with good height and support around the edges. The one we received is pretty flat, not very full or supportive, and certainly not an XL. Can easily feel the floor through the bed, not a thick base at all and I imagine not comfortable for a medium to large dog for any period of time. We've placed a tennis ball next to the bed in one photo to provide scale so you can see how thick or high the bed actually is. Our order arrived within a couple of weeks and the package was very well wrapped but I wouldn't recommend this as a good bed, perhaps as a topper for another bed or inside a crate. Not worth the full price and even at the discounted price we paid you could buy better at Kmart.
Products used:
Mr Fluffy Friend Anti Anxiety dog bed
First of all, the bed that is pictured on the Mrfluffyfriend.com website is not what you get. They must have taken photos from another seller's website such as alphapaw.com which shows a similar bed made entirely of faux fur. The Mrfluffyfriend bed that I received did not have fur in the center where your dog lays. It has no padding at all and is just black synthetic material, so your dog is basically just lying on the floor with their paws on the fur. I sent it back to the return address on the shipping label in New Jersy and the post office could not deliver it. No mention of this from customer service until I complained again and found out that it needs to be shipped to China to get a refund. That would cost as much or more than the product. I complained via email and accepted 30% of the cost. DO NOT BUY FROM THIS SITE. They know what they are doing and it's not legit.
Tip for consumers:
Stay away
Products used:
www.alphapaw.com
Hello Joel,
Our sincere apologies for the inconvenience caused. It's hard to hear that you had a negative experience. We try to constantly improve our products and services with helpful feedback like yours.
When I first opened the fluffy bed, I was slightly disappointed. I expected something bigger and fluffier. I set the bed down, and Bella sniffed and then ignored the bed. A couple of days later, I walked into the bedroom, and she was pawing the bed but still not trying it out. FINALLY, after ten days, she was testing her new bed and loving it because I find her there every morning. I would not say it would be fair to call it an anxiety bed, but it is nice, and the dog likes it, a lot!
Products used:
fluffy bed
Thank you for sharing your experience with the MrFluffyFriend™ bed, Deb! We're thrilled to hear that Bella has warmed up to her new fluffy bed and is now enjoying it every morning. Our goal is to provide comfort and joy to furry friends, and we're delighted that Bella has found her cozy spot. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. Thank you for choosing MrFluffyFriend™!
Warm regards,
Sarah
Team MrFluffyFriend™
This bed looks comfy online but I am really disappointed. The bed barely has any stuffing and you can feel the ground through it. My dog is old and she cries and won't even sleep on it.
Products used:
MrFluffyFriend Dog bed
Hi Keri, we're truly sorry to hear about your experience with the MrFluffyFriend™ pet bed. Your feedback is valuable to us, and we want to make things right. Our goal is to ensure both you and your furry friend are happy with your purchase. Could you please send us an email at info@mrfluffyfriendshop.com with your order details? We'd love to assist you in finding a solution and making sure your dog has the cozy and comfortable sleep space they deserve. Thank you for bringing this to our attention, and we appreciate your understanding.
Sarah
Team MrFluffyFriend™
Like many people I make frequent online purchases. MrFluffy Friend is the worst! I received a tracking number, and my order has allegedly been at fulfillment center for 7 weeks. I emailed concerning my order and was told to be patient. After 5 emails and requests to have my order canceled, nothing. I am now contacting my card for a reversal and report fraud. Stay away!
Hello Christine, We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com.
Bed not at all as pictured or described. Very poor quality and not the dimensions stated. Poor, non-existent customer service giving nothing but lies and run around. They will insist you pay for return shipping and they will reimburse but then they won't. I told them I am disabled and unemployed and bought this bed for my newly adopted service dog and she needs a bed but they still won't refund my money. They keep blaming my bank for not being able to refund my money. They are thieves and they do not care about me or you.
Update-this company continues to insist they will refund my money but they keep making excuses as to why they are not. So not only do they waste their customer's money but they waste their time too.
Tip for consumers:
This has been a very disappointing experience.
My rescue dog still does not have a bed because they won't refund my money. She was used as a fight dog and a breeding dog for the first four years of her life. I wanted to get her a nice bed, but this was a big mistake.
Products used:
anxiety dog bed
Hi Elaine, thank you for sharing your feedback. We are sorry to hear that you are not satisfied with your purchase of our pet bed. It is our goal to provide the best quality products, however, we're sorry for falling short of your expectations. I understand that you're waiting for a refund for your returned item. I have checked our records and found out that one of our representatives has been trying to refund your order, however, due to a chargeback you opened with your bank, we're unable to process anything for you.
Please check your email inbox for a response from our team today. However, for any confusion regarding the chargeback, please contact your bank directly.
Sarah
Team MrFluffyFriend™
I ordered a dog bed on December 3, and still hadn't received anything by December 28.
I tried several times to contact the company but initially received no reply.
When I finally did receive a reply, I was told that I needed to wait 21 days to receive the order, even though my email to them was clear in saying that their shipment was past the 21 day mark and that their tracking number was inactive. Eventually, I asked for a refund - which was frustrating because the dog bed looked interesting - but did not hear back or receive a refund.
In the end, I filed a request for a refund from PayPal and got my money back immediately.
Tip for consumers:
Do not buy from the vendor.
Products used:
None. I received no product.
Dear Annie,
Thank you for letting us know about your experience. We are sorry to learn about this. We remain committed to our customers and your satisfaction. Although you were already refunded by PayPal, feel free to reach to us via email at info@mrfluffyfriend.com for any concerns, comments or questions you have.
I ordered two beds and never received the beds nor any communication from the company. When I ordered the beds I immediately received an email saying the beds were being shipped. After waiting a week, I looked at the shipping status again today and the beds still have not shipped.
Tip for consumers:
Don’t purchase a bed from this site. Not sure if I will ever get the beds or a refund.
Products used:
I’m purchased the dog bed fromMr. Fluffy
Hello Hallie,
Thank you for sharing your insights with us. It's hard to hear that you had a negative experience. We are working to fix it so that an incident like this never happens again.
We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com.
The pictures on the website are very deceiving! What a joke...trust me...I bought 2 -2XL for my 80lb. Dog...it makes a great pillow for her. When I wrote them and told them the problem and said they sent me the wrong ones...they said no, my mistake, I got exactly what I ordered. Go to Petco, even Walmart has better beds then these. What a scam!
Hi Denise,
Thank you for sharing your feedback. We don't normally experience this issue. I want to be able to check what happened to your last communication with us. Can you send us an email at info@mrfluffyfriend.com? We hope that you will give us an opportunity to make this right for you.
Cheap Chinese garbage, not as advertised, arrives in vac sealed envelope, ours has two holes in it. No padding, no support, sizes on website not same as you're going to get. Smells horrible, I'm sure some sort of toxic chemical in the fibres. STAY AWAY…ITS A SCAM!
Products used:
Dog bed.
Dear Chris, thanks for bringing this to our attention. I am sorry to learn that you received a pet bed with holes and they're also flat. It is an uncommon instance and we want to resolve this for you.
Unfortunately, we're unable to find your order details here. Please feel free to reach out to info@mrfluffyfriend.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
When it arrived it looked nothing like the picture. It was so flat we had to put the old bed under it. After a few weeks it smelled like dirty mop heads. Even the dog wouldn't sleep in it. Next problem- how to get rid of it! We purchased the large bed- it was stinking large mess to fit into a large trash bag. Save your money this is a scam!
Dear Richard, we apologize for the disappointing experience you had with our product. Your satisfaction is essential to us, and we take your feedback seriously.
We understand your concerns about the appearance and smell of the bed. This is certainly not the experience we want for our customers. We have shared your feedback with our product development team to make improvements and ensure this doesn't happen again.
Regarding the return of the bed, unfortunately, you didn't provide your order number so we're unable to check anything. Please reach out to our customer support team, and they will assist you with the return process and provide further guidance.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding.
Sarah
Team MrFluffyFriend™
Talk about rip off, fluffy friends they are not... they are robbing arsholes no customer care, items purchased that arrived dysfunctional paddling pool,( no value) bed was ordered@ XXL what arrived medium.
Do not buy from these $#*!bags...
Hello Andrew, We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
After waiting 1 entire month for the advertised fluffy, luxurious, firm support, anti anxiety pet bed (& several emails to MrFluffyBed), it finally arrived. What a disappointment! Not only was it NOT packed in a box with protective packing material, there was no packing slip to be found. It came wrapped in a plastic cover with so much tape wound tightly around it that I almost cut into the bed itself. This bed is NOTHING as was advertised. It's flimsy, has no substantial support, & more than likely will fall apart in its 1st machine washing. WHAT A SCAM!
Products used:
Pet bed
Hello Josieanne, we are sorry to know you are not happy with your purchase. Thank you for pointing out to improve our product in the future.We try to constantly improve our products and services with helpful feedback like yours.
Ordered a bed for my dogs about 7 to 10 days before Christmas, led to believe it would be there. Still don't have it. Still shows sitting in same spot over 10 days ago. Customer service told me it's on its way but failed to mention from CHINA. THEY MISLEAD AND LIE. I'M OUT!
Tip for consumers:
RUN!!¡!!!!!!
Products used:
Large bed.
Hello David,
Thank you for letting us know your feedback. We apologize if it took longer than you expected for your order to be shipped.
We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com.
I ordered and paid for 2 beds as a gift on October 31. Now November 25 and no delivery yet! Not happy at all. I track the shipment and it's in Jamaica New York facility for over 3 weeks? Total BS.
Products used:
Have not received after 4 weeks
Dear Stephen, we apologize for any inconvenience you've experienced. We've sent tracking details and updates via email. Kindly check your inbox, spam, or junk folders. If the issue persists, please contact our customer support at info@mrfluffyfriend.com for immediate assistance.
Best regards,
Sarah
Team MrFluffyFriend™
I ordered this bed for my dog on Jan 27th. I still have not received it. I got some shady response when I sent an email about it. I spent $83.00 (plus tax, etc) for nothing. Do not order from this company!
Hi Elizabeth,
Hi, thank you for sharing your feedback. This is not a common situation. I want to be able to check the status of your order. Can you send us an email at info@mrfluffyfriend.com? We hope that you will give us an opportunity to make this right for you.
The adjustable dog bowls we bought were supposedly on sale for $77. We thought it'd look great in our new kitchen. The structure is chintzy plastic and worth less than half the price.
Hello Lucy, we appreciate your feedback and apologize for any disappointment. We take product quality seriously at MrFluffyFriend™ and are committed to ensuring customer satisfaction. Unfortunately, you didn't provide your order number for us to check anything. Please reach out to our customer service team at info@mrfluffyfriend.com, and we'll gladly assist you with a resolution.
Best,
Sarah
Team MrFluffyFriend™
Super fast processing and shipping. Fantastic bed. Would highly recommend! Good seller, recommended! The quality is super, the dog really liked it. I want to separately note the delivery-it is sooo fast (1 week). We have such a bed, which is twice as expensive, and the fabric is the same. In general, I advise this seller and this product 4 days delivery! Wauw. Arrived in less than 2 weeks in Bordeaux! It's the second one I ordered because my cat absolutely loves this bed. Softness is good. Only for XL I find too small for an American bulldog steferd Very beautiful!
Dear Tammy, thank you for taking the time to share your positive feedback with us! We are thrilled to hear that your dog and cat loves the bed and that you found the processing and shipping to be super fast. We always strive to provide high-quality products and excellent service to our customers, so it's wonderful to know that we have met your expectations. We appreciate your recommendation and hope to continue serving you and your furry friend in the future!
You will not be able to return unless you pay 200.00 to ship a 2 pound package to China. This is an Intentional scam. They offer you 15% to keep. Report to Federal Goverment Fraud department. They are using different names but the same scams. File your complaints. BAN THEM FROM DOING BUSINESS IN THE USA.
Tip for consumers:
AVOID THEM AND ALL LIKE COMPANIES. THEY RUN UNDER CALMING PUP AS WELL.
Products used:
No refund because no one is going to pay over 200.00 to ship to china.
Dear Diana,
Thank you for your feedback. We are sorry to hear about your negative experience. I understand that our return process didn't' meet your expectations and I know situations like this can be frustrating. We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience if there is still anything we can do to help you. You can contact us via email at info@mrfluffyfriend.com.
At 70 years old I have had umpteen 4 legged family members and many choices of bedding for them, always looking to provide the best comfort. Seeing the MrFluffyFriend website picture of the sleeping dog I saw the perfect Christmas gift for Bertie my 10 year old Jack Russell X Scottie. When I unpacked the bed and ruffled it up a bit I knew it would be a shame to make him wait until Christmas day! I get comfort seeing him sleep so well and Bertie certainly snuggles into the soft plush cushion, nose buried deep into the surround, So 5 stars from Bertie & me, and money well spent I think. Just one observation in hindsight that I might have ordered a larger size, but Bertie is not complaining!
Products used:
Dog bed
Dear Pamela, we're delighted to hear that Bertie is enjoying his MrFluffyFriend™ pet bed! It warms our hearts to know that he finds comfort in our product, and we appreciate your thoughtful review. Your feedback is invaluable to us, and we'll certainly consider offering a variety of sizes to better cater to different furry friends.
Thank you for choosing MrFluffyFriend™ for Bertie's cozy haven. Wishing you both a joyous holiday season!
Warm regards,
Sarah
Team MrFluffyFriend™
I wish I had read the reviews before I placed the order. I ordered a dog blanket on December 3rd and to date, nothing. There is no customer service to speak of, I get the odd email telling me this is standard, my tracking number may change but it's been over three weeks and no delivery. I'm starting to think the tracking number is bogus and this is a total scam.
Tip for consumers:
Don't use this site!
Products used:
I ordered a dog blanket and to date, it's not been delivered.
Hi Nessa,
We appreciate you taking the time to let us know your experience. We apologize if it took longer than you expected for your order to be delivered.
Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com.
A very good doggie bed - my little dog loves it. I have a small one for the car and a larger one where he sleeps at home. Can't recommend these beds enough.
Products used:
Bed
Dear Virgie, thank you for your glowing review! We're thrilled to hear that your little dog loves our MrFluffyFriend™ pet bed. Your trust and satisfaction mean the world to us. It warms our hearts to know that you have both a small one for the car and a larger one for home, and that your furry friend enjoys them so much.
We truly appreciate your recommendation and are grateful for your support. If there's anything else we can assist you with or if you have any questions in the future, please feel free to reach out. We're here to ensure that your pup continues to enjoy the best comfort and coziness with our products.
Thank you once again for choosing MrFluffyFriend™.
Sarah
Team MrFluffyFriend™
I wouldn't rate it if I could.
I placed the order to be advised by return email that there was a ridiculous delay time. So I immediately contacted them to cancel the order but was told it was too late and I could return it within 30 days.
Quality and size are ridiculous.
The quality is really poor for the money, i could see this just from the packaging... I could get something from the market for less than a tenner.
I enquired about sending it back upon receipt and told it would need to get sent back to China! And that I would have to pay for postage and package, how much would this cost?
They have offered me a discount to keep it. I said I would accept this and so now I've opened the package. BUT.
I ordered the medium bed for my small dog. This bed is tiny! No way will my dog be able to sit on it let alone lie down. I think it would suit a little yorkie and they need to review their advertised sizes as this has been mis-sold.
Feels like a rip off and the last time I'll buy off the Internet from a company I don't know
Dear Michele,
We apologize for the inconvenience you've experienced with your recent MrFluffyFriend™ purchase. We regret that the delay notification and size discrepancy caused frustration. Our team is committed to resolving this matter promptly.
We will be sending you an email to resolve the issue. We appreciate your feedback on the advertised sizes, and we'll take immediate action to review and update them accordingly.
Thank you for bringing this to our attention, and we hope to have the opportunity to rectify the situation.
Best regards,
Sarah
Team MrFluffyFriend™
This is absolutely the best bed! Our dog, Jagger, loves it. When he gets in it, he snuggles as seep and covered as he can and sleeps so good, he doesnt want to wake up. We just got another dog and this bed has helped his anxiety with his jealously! LOL He loves to cover his feet and sleeps so soundly. I just ordered another one for the new dog as well. Best buy ever for our furbabies!
Thank you so much for your wonderful feedback, Philip! We're thrilled to hear that our pet bed has brought so much comfort and happiness to your furry friends, Jagger and your new dog. It's great to know that the bed has helped alleviate anxiety and promote restful sleep. We truly appreciate your support and hope that our products continue to meet your expectations. If you ever need any further assistance, please don't hesitate to reach out. Happy sleeping to Jagger and your new pup!
Sarah
Team MrFluffyFriend™
Got a tracking Number, which just shows it continually leaves Jamaica NY for the Post Office, but USPS never receives the item. Looks like it must be coming from China so the USPS tracking is baloney, buy a dog bed from a reliable company and MrFluffyFriend is not it. It would be nice if they actually told the truth about where its supposedly coming from and what actual shipping is, but apparently not an honest company. A Clue is there is no business address for their website!
Tip for consumers:
canned customer service responses with no detail or facts specific to any order
Products used:
dog bed
Dear Jim, we're truly sorry to hear about your experience with MrFluffyFriend™. We take customer satisfaction seriously and apologize for any inconvenience caused. We understand your frustration with the tracking information, and we are actively investigating the issue to ensure timely and accurate deliveries. Rest assured, we value your feedback and are committed to improving our services. If you could provide us with your order details, we will promptly look into the matter and work towards a resolution.
Thank you for bringing this to our attention.
Best regards,
Sarah
Team MrFluffyFriend™
Gain trust and grow your business with customer reviews.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Hi Sam,
Thank you for the feedback. This is definitely helpful as we continue to improve our products and services. We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!