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MrFluffyFriend has a rating of 2.2 stars from 421 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MrFluffyFriend most frequently mention customer service, dog bed, and credit card problems. MrFluffyFriend ranks 681st among Pets sites.
This company responds to reviews on average within 14 hours
I love my dog's new bed! It is pearl white and sort of adds a bit of luxury to my bedroom! Since my dog mainly uses our bed, she hasn't discovered her new fluffy bed but she will, in time. If not, I'm going to snuggle up in it!
They make this bed look super fluffy and nice, but it's so deceiving. It's not thick or well cushioned, the only thing fluffy is the furry type fabric that makes it appear thick. I purchased 2 XXL sized beds for my fur babies at $80 each. I assumed they would be nice, fluffy, good quality BUT one only lasted one night. The thickness is just a tad taller than my Burt's Bees tube of chapstick that I placed next to it to show size on my picture I posted.(ZOOM IN to see the chapstick). My dog had a hole in one of the supposed "quality" beds and the cotton that it's stuffed with is minimal. I emailed and they are willing to give me $12 back. Totally a waste of money! I've bought much cheaper beds that have never been torn up. I just thought these would be super nice for my sweeties. Bad choice and $160 lost.
My cats love it! It has really helped comfort them. And it's very pretty too. Love that it's machine washable. Thank you!
This thing is a terrible piece of crap. And their return policy requires shipping back to China! This company is a sham!
Tip for consumers:
STAY AWAY!
Products used:
Terrible, worst product ever. YOU HAVE TO SHIP BACK TO CHINA FOR A REFUND!
Dear John,
We apologize for the inconvenience you've experienced with our product. We understand your frustration, and we're sorry that you're not satisfied with our return policy. If you need further assistance, please contact our customer support at info@mrfluffyfriend.com, and we'll work to find a solution that better suits your needs.
Warm regards,
Sarah
Team MrFluffyFriend™
This store has a great selection of fluffy pet products. I feel good knowing that I'm giving my pets fluffy products that are secure and stylish.
Thank you for your kind words and positive feedback, Merla! We are thrilled to hear that you are enjoying our great selection of fluffy pet products. At MrFluffyFriend™, we take pride in offering secure and stylish items that bring comfort and joy to your beloved pets.
If you ever need further assistance or have any questions, please don't hesitate to reach out. We are here to ensure you and your pets have a wonderful experience with our products.
Thank you for choosing MrFluffyFriend™ for your fluffy pet needs!
Sarah
Team MrFluffyFriend™
I ordered the calming blankets for my dog and they are buttery soft. They were shipped quickly and my dog loves them! Thank you!
Products used:
Blankets
Thank you so much for your paws-itively delightful review, Anne! We're thrilled to hear that your dog is enjoying the buttery softness of our calming blankets. Swift shipping and happy pets are what we aim for at MrFluffyFriend™. Thanks for choosing us to add some extra comfort to your furry friend's life!
Warm regards,
Sarah
Team MrFluffyFriend™
Your company showed great customer service. The first bed I received was damaged and they replaced it.
Thank you. My cat is very happy.
Thank you for your kind words and positive feedback, Raimund. We're delighted to hear that you had a great experience with our customer service. We always strive to ensure our customers are satisfied, and we're glad we could promptly replace the damaged bed for you.
It warms our hearts to know that your cat is very happy with the new bed. Happy pets make us happy too!
If there's anything else we can assist you with in the future or if you have any further questions, please don't hesitate to reach out. We're here to ensure your furry friend's comfort and happiness.
Thank you for choosing MrFluffyFriend™.
Sarah
Team MrFluffyFriend™
Jimmy loves his new bed. It arrived safely and the green colour is wonderful. I'd highly recommend your products. Thank you.
Thank you so much for your kind words, Jose! We're thrilled to hear that Jimmy is enjoying his new bed and that it arrived safely. The green color is indeed a popular choice, and we're glad you love it too! We appreciate your recommendation and are grateful for your support. If there's anything else we can do to make Jimmy's experience even better, please let us know. Wishing Jimmy many more cozy and delightful moments in his fabulous bed!
Never got this item! Emailed that I didn't, but no help. Filled my email box with ads.
Don't buy! Company not trustworthy.
Products used:
After a very long time I did receive Mr Fluffy. It arrived in a suspicious package, compressed and of previously used plastic with packaging tape covering most of the surface. With a return address of 'Jane, 371 Little Falls RD, STE 4, Cedar Grove NJ'!
Hello Heidy, we want to make sure your concern has been addressed. You can contact us via email at info@mrfluffyfriend.com.
Absolute scam, product is nothing like there pictures and they wont post the 1 star reviews on their site, don't bother
Hello Stephanie, we are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
Ordered the bed for my dog in April still waiting sent a email still no reply can't find a contact number
Hello Colin, I want to make sure this concern has been addressed. Can contact us via email at info@mrfluffyfriend.com. Looking forward to hearing from you!
I was surprised that it came in an itty-bitty package, but wow did it pouff out! Takes up a lot of space, but very attractive and comfy.
Hello Connie, Thank you so much for taking the time to leave us this amazing review!
Not happy client here the one I saw on their advertisement sets my expectation, but the reality when I received it, its not kind that makes you happy
Hello Shawn, we are sorry to know you are not satisfied with the item. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
My puppy loves her Fluffy Bed and it looks like new after the washing machine and dryer! I have a miniature dachshund puppy and got the small.
Thank you for your kind words and for sharing your positive experience with our pet bed, Eric! We are delighted to hear that your miniature dachshund puppy loves it and that it still looks great after being washed and dried. We appreciate your trust in our company and hope that our product will continue to bring comfort to your furry friend.
Please feel free to contact us if you have any further questions or concerns.
Sarah
Team MrFluffyFriend™
They charged me $49. I received nothing. They won't respond to emails. Just send my inquiry back to me by text!
Dear Christina, we apologize if it took longer than you expected for your order to be delivered. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. Please write to us via email at info@mrfluffyfriend.com so we can look for a solution together. We look forward to assisting you further.
Is the most soft pet bed I bought. Really soft and clean. After I bought this bed, My baby slept in it every day.
Hello Fields A., Nothing makes us happier than knowing your pet loves the bed. Thank you so much!
1. The bed is so soft your dog sort of sinks to the floor.
2. RETURNS...i'm in the USA and they say returns but its to CHINA
DON'T BUY DON'T BUY DON'T BUY Still in plastic so no pictures.
Products used:
I say partial as you have to pay for return shipping TO CHINA! DON'T BUY...a scam
Hi Corrine, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Please don't hesitate to reach out to us at info@mrfluffyfriend.com if you need further assistance.
No filling in the middle. Not enough filling in the sides so they lay flat rather than stand. Fabric extremely delicate
Products used:
Dog bed
Hi Julie,
Thank you for sharing your feedback. We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to assisting you further!
This is extremely nice and good product. I love this product very much. I am satisfied to this product thanks.
Hello Yasin, Getting positive feedback from fur parents we serve is always a joy. Thanks a lot!
My Australian kelpie loves her new bed love this product. Its helpful for me and I am satisfied Thanks.
Hello Pallab, Thank you so much for your feedback. It means a lot to us here at MrFluffyFriend.
This website has amazing products, i bought 2 pet beds for my both dogs and it helps them relax in a super good way!
Products used:
many, good collection
Hello Daan T., Thank you so much for the 5-star review! We only want what's best for your beloved pets. Looking forward to see you again soon!
Lovely items i have two now both dogs love them, arrived earlier than expected, easy to order and will be using again.
Thank you for your kind words, Flora! We're delighted to hear that you and your dogs love our products. We strive to provide a pleasant shopping experience, and we're glad that your order arrived earlier than expected and that the ordering process was easy for you. We appreciate your support and look forward to serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out.
Sarah
Team MrFluffyFriend™
I wish I had seen these reviews before I ordered. Now I don't know WHAT to expect. Will post when arrives
Hello Claire, We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com.
This bed is so fluffy, my dog is in love with it! I would definitely recommend this webshop to everyone!
Products used:
mrfluffyfriend bed
Hello Simiones, that's amazing! We are glad to know your dog loves the bed. Thank you very much for your review and recommendation. This means a lot to us here at MrFluffyFriend.
My babies love this donut, it is perfect for them, not sure how it will be once I was it, so far so good, I am satisfied and do recommend it.
Thank you for your feedback, Anna! We're thrilled to hear that your babies love our pet bed. Our team has put a lot of effort into creating a product that pets enjoy. We would love to send you an email about its washing instructions to ensure its longevity, however, you didn't provide your order number for us to be able to check your transaction details and send you an email. Kindly reach out to our customer support team for further assistance.
We appreciate your satisfaction and your recommendation. Quality is a top priority for us, and we're glad we could meet your expectations.
Sarah
Team MrFluffyFriend™
I requested a return as the bed is complete garbage and smells like anal glands and a bbq grease. Not pleasant. I paid $90 for this and can't even put it in the house. It's been 4 days and it still smells horrible. This was the response I got…
Hello Tara,
Thank you for contacting MrFluffyFriend.
I contacted our warehouse immediately and confirmed we don't spray anything on the fabric. This is because of the air-tight plastic packaging exuded its smell under different temperatures while in transit. This smell will go away in just a few days and is harmless to your pet. You may put it outside in an open-air area, under the sun, or use an odor-neutralizer spray.
We are sorry to learn that you are not satisfied with your item. I fully understand your concern. You will find all the necessary info about your return in our Refund Policy at this link: https://mrfluffyfriend.com/policies/refund-policy
Just so you know, you are responsible for the costs of returning the item back to us. It is necessary that all packages that are sent to us are provided with a track & trace number.
Otherwise, it is very hard to ensure the package will arrive, regarding the current chaotic situation at the postal services.
Because we can all use some extra help to save you from the hassle of returning and return shipping costs can be expensive, I would like to offer you something special. We can issue a partial refund where you can keep the product. We will refund you 15% of the amount from your total purchase since you are not 100% satisfied, and you are able to keep your order. Maybe a friend or family member will be very happy with it as a gift?
Would you maybe want a minute to think about it? Please let me know what you think so we can proceed or provide you with your special partial refund.
Kind regards,
Joyce
Team MrFluffyFriend
Tip for consumers:
This bed is worth $20.
Products used:
Dog bed
Dear Tara, we are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
The only reason that i chose one star is because I couldn't choose zero stars…
I bought the product on 1/26/23. After unsuccessfully trying to track the package several times, it arrived 0n 2/14/23. They had delayed the order with the lame excuse that the carrier had "lost" the package. I had already sent 5-6 emails to by that time telling them to cancel the order. I kept getting "circular" emails that sent me back to the same email address over and over.
It arrived and I immediately asked for return instructions and got the same circular runaround several times before I got return instructions. Even though the product was shipped to me from a New Jersey address, the instructions said to return it to a Chinese address. When I got estimates for the shipping costs, they were well in excess of the price if the product. Even though it was a matter of principle by thi point i chose to not t return it for a refund.
Their tactics are obvious…stall shipment, stall return instruction response, ask you to ship to China, and by that time, the return window has closed and they would likely deny the return due ti time elapsed.
UNLESS YOU LOVE FRUSTRATION AND DEALING WITH A VERY DISHONEST AND SHADY COMPANY, RUN AWAY FROM ANY OFFERING THEY HAVE.
Tip for consumers:
The only reason that i chose one star is because I couldn’t choose zero stars…
I bought the product on 1/26/23. After unsuccessfully trying to track the package several times, it arrived 0n 2/14/23. They had delayed the order with the lame excuse that the carrier had “lost” the package. I had already sent 5-6 emails to by that time telling them to cancel the order. I kept getting “circular” emails that sent me back to the same email address over and over.
BUYERS BEWARE!!!
Products used:
Dog bed
Hi Scott, thank you for sharing your feedback. We apologize that you didn't have the best experience with our shipment. We always strive to set proper expectations and rely on customer feedback to continually improve our products and services. If you have any further concerns, please don't hesitate to contact us at info@mrfluffyfriend.com.
We hope that you will give us another opportunity to make things right for you.
Gain trust and grow your business with customer reviews.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Dear Melitta, thank you for your lovely review! We're thrilled to hear that your cats are enjoying our product and that it brings them comfort. Our team takes great pride in creating items that our furry friends will love, and it's heartwarming to know that your cats are happy with their new purchase. The fact that it's machine-washable makes it even more convenient for you.
If you have any more feedback or if there's anything else we can do to enhance your experience, please don't hesitate to reach out. We're here to ensure your cats continue to have a purr-fectly wonderful time with our products!
Sarah
Team MrFluffyFriend™