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MrFluffyFriend has a rating of 2.2 stars from 421 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MrFluffyFriend most frequently mention customer service, dog bed, and credit card problems. MrFluffyFriend ranks 681st among Pets sites.
This company responds to reviews on average within 14 hours
I love my dog's new bed! It is pearl white and sort of adds a bit of luxury to my bedroom! Since my dog mainly uses our bed, she hasn't discovered her new fluffy bed but she will, in time. If not, I'm going to snuggle up in it!
They make this bed look super fluffy and nice, but it's so deceiving. It's not thick or well cushioned, the only thing fluffy is the furry type fabric that makes it appear thick. I purchased 2 XXL sized beds for my fur babies at $80 each. I assumed they would be nice, fluffy, good quality BUT one only lasted one night. The thickness is just a tad taller than my Burt's Bees tube of chapstick that I placed next to it to show size on my picture I posted.(ZOOM IN to see the chapstick). My dog had a hole in one of the supposed "quality" beds and the cotton that it's stuffed with is minimal. I emailed and they are willing to give me $12 back. Totally a waste of money! I've bought much cheaper beds that have never been torn up. I just thought these would be super nice for my sweeties. Bad choice and $160 lost.
The dog nest seems to be good quality, unfortunately I didn't see the recommendation to go up a size if in doubt. I didn't realise returns were to China until I asked for the return address. Customer services did offer me a 30% discount on the larger bed and 15% refund on the one I had if I kept it. But didn't need 2 beds so have kept the medium one and will have to give it away.
After 2 weeks our 2 cats still won't have anything to do with the beds I bought for them. Put a favorite treat in the center and, at most, the brave one, Loki, will put a single foot on it and then grab and run. We haven't tried the one for the dog. Too hectic and crowded during the holiday season.
They are fluffy and very soft and I'd probably love a more padded, human sized one. I just don't get it as Loki jumps into and explores everything. I fear I've wasted my almost $200. Sigh:(
Order #*******
Dear Karen,
We're sorry to hear that your cats haven't taken to our MrFluffyFriend™ beds just yet. It's not uncommon for pets to take some time to adjust to new things. You might consider placing the beds in quiet and familiar spaces to encourage exploration. If the issue persists, please feel free to reach out to our customer support team at info@mrfluffyfriend.com with your order number, and we'll be happy to assist you further.
Thank you for choosing MrFluffyFriend™.
Best regards,
Sarah
Team MrFluffyFriend™
Ordered a large (35") dark grey dog bed. Upon order confirmation, was notified of "shipping delays". As such, I reached out to cancel. They then advised that the product had already shipped but they provided no tracking info. When challenged, they provided a tracking number. Bed arrived a few days later... I ordered dark grey...they delivered BLUE. I ordered and paid for a large (35") bed...they delivered small (<24") bed. The bed has little padding and is no where near thwe quality that they claim. Dont waste your time or money...
Dear Crete, we sincerely apologize for the inconvenience you've experienced with your recent purchase of the MrFluffyFriend™ pet bed. We understand the frustration caused by the shipping delays, incorrect sizing, and color discrepancy. This is certainly not the standard of service we aim to provide.
Our team is committed to resolving this issue promptly. Please expect an email from us. We will initiate a swift resolution process to ensure your satisfaction.
We appreciate your patience and understanding.
Best regards,
Sarah
Team MrFluffyFriend™
SCAM; return is very expensive to a Chinese address. Chinese JUNK. Cannot post reviews on their site and every review has a picture...written by THEM, it is a big SCAM.
Ordered one bed for $85, they added another to my cart for $58.10 and charged my card for both. Asked them right away to cancel both and they said i had to wait for them to come in to return. Came in, tried to return to the Chinese return address given but it would cost $108 to return. Already out 141 and didnt want to add another 100 because i know it will be impossible to get a return. The beds are complete CRAP.
Tip for consumers:
Must ship product to China and makes returning cost more that products
Products used:
none, it is junk
Dear Gary,
We're sorry to hear about your experience and appreciate your feedback. Our team takes customer satisfaction seriously and we apologize for any inconvenience caused. If you need further assistance, please don't hesitate to email our customer service team again so we can ensure a satisfactory resolution.
Best regards,
Sarah
Team MrFluffyFriend™
I ordered a leash in size large. A large is more expensive. They sent me a size medium and it was labeled medium. They want me to pay to send it back. The worst part is they are telling me the leash packed in a box marked medium is actually the large.
Tip for consumers:
By the time I pay to return the item they sent me incorrectly, there is no free shipping for the initial delivery. And it took weeks. The lamest part is they are telling me the leash is actually a large. Even if the rope lar tos right, the handle part is way too small for a large dog.
Products used:
Leash
Dear Lael, we apologize for any inconvenience you've experienced with your recent order. Our team is already looking into this and we're committed to resolving this matter promptly. We appreciate your patience and understanding.
Thank you for bringing this to our attention.
Best regards,
Sarah
Team MrFluffyFriend™
I am absolutely shocked. Terrible quality, the fabric it is made out of is see through that's how thin and flimsy it is. I've had two days, the filling is coming out of it already. It says it can be washed, there is absolutely no way this product would even withstand one wash in the washing machine. Says it's n Irish brand on Google, absolute lie. Waste of money, I only wish I had read reviews before purchasing.
Hello Rachel, we're genuinely sorry to hear about your experience with our product. MrFluffyFriend™ strives for quality and customer satisfaction, and we sincerely apologize for falling short of your expectations. We appreciate your feedback and take it seriously.
We would like to assure you that your concerns will be thoroughly investigated, and we are committed to addressing any issues with the product's quality. Unfortunately, you didn't provide your order number for us to check anything/ Please reach out to our customer service team at info@mrfluffyfriend.com with your order details, and we will work towards finding a satisfactory solution for you.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding.
Best regards,
Sarah
Team MrFluffyFriend™
The dog bed I ordered is meant to be fluffy, but it's sparsely tufted, and the fibres are already falling out because it can't withstand a 30 lb dog trying to get comfortable in it.
We also ordered a harness with custom lettering saying BLIND. The letters are printed on, poorly placed, and smaller than they should be. The metal loop is too big for the size, and the straps don't adjust properly. The fabric is hard, and the buckle is too big, and feels about as cheap as it gets.
Shipping took way longer than it was supposed to. Nearly a month.
I will never, ever shop from this site again.
Carrie (and Frankie, who would rather have a much more comfortable bed and a harness that isn't scratchy and bulky).
Dear Carrie, we're truly sorry to hear about your experience with our products and the inconvenience caused. This falls well below the standards we strive to maintain at MrFluffyFriend™. Our sincere apologies for the quality and the shipping delay you encountered.
We would like to make this right for you and Frankie. Unfortunately, you didn't provide your order number. Please reach out to our customer support team at info@mrfluffyfriend.com with your order details so we can address the issues with the pet bed and harness promptly. Your feedback is invaluable to us, and we appreciate the opportunity to improve.
Once again, we apologize for any frustration this may have caused and thank you for bringing it to our attention.
Best,
Sarah
Team MrFluffyFriend™
I have reached out to this company severally. AWFUL customer service, and total disregard for the health of our pets. To top it off, after waiting several weeks for the product to even be shipped, it is smaller than I ordered, wrong color and stains. Everything about this company is problematic including not being transparent about its reviews, processing and refunds! The reviews on its website are all 5 star which is misleading and fraudulent. I would like a refund as I have asked several times before. Please help to report this company to the BBB and THE WWF.
Hi Tinuade, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Please feel free to reach out to info@mrfluffyfriend.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
I received the dog bed on 12/20/23. My dogs put a hole in it within the first week. Today is 1/1/24 and it is in the trash because they completely "destuffed" it. I don't have $49 to throw away. This was a huge waste of money.
Products used:
Calming Dog Bed
Dear Nancy, we're genuinely sorry to hear about your experience with our Anxiety-Relieving Pet Bed. We strive to provide high-quality products, and it's disheartening to learn that your dogs had an issue so soon. We appreciate your feedback and take it seriously.
Unfortunately, we cannot check anything since you didn't provide an order number. Please reach out to our customer support at info@mrfluffyfriend.com with your order details. We'd like to make things right and ensure your satisfaction.
Best regards,
Sarah
Team MrFluffyFriend™
Do not buy this. As soon as I opened the bag there was a very bad smell. I wrote back stating I wanted to return the bed and "Rigel" (the customer rep) said to give the bed time to air out and I should put it outside. I should not have to do that. Finally after 3 days of back and forth emails, Rigel said I have to ship it to China for a refund.
Dear Michele, we're truly sorry to hear about your experience with our product. We apologize for any inconvenience caused by the unpleasant smell.
We assure you that we maintain strict quality control standards in the production of our products and the smell is not caused by anything added by us. The smell may be due to the air-tight packaging that we use to ensure the best quality for our customers. This smell will go away in just a few days and is harmless to your pet.
Our team is committed to resolving this issue for you. If shipping to China is not feasible, please let us know by responding to the last email you received from our customer support, and we'll explore alternative solutions to ensure your satisfaction.
Best regards,
Sarah
Team MrFluffyFriend™
The dog bed has been sitting in Jamaica, New York for over a week now and never sent to the USPS. Label has been printed and USPS is still waiting for it. I have contacted them twice and no reply. How long does it have to sit there in limbo just waiting to be shipped? Thinking about calling my bank to cancel. I've never seen anything this strange. I have that sinking feeling that I made a mistake. Should have looked at the reviews before I ordered.
Products used:
I see where it says it might even take up to 21 days to ship to you. The product is in stock. That is insane. I still don’t even have it.
Dear Jon, we sincerely apologize for the inconvenience you've experienced with the delay in shipping your MrFluffyFriend™ bed. We understand your frustration, and we're actively working to resolve this issue. Our team is investigating the situation and will provide you with a prompt update. Thank you for bringing this to our attention, and we appreciate your patience.
Best regards,
Sarah
Team MrFluffyFriend™
This is the worst customer service I've ever had. And a total scam. I asked to cancel the order within 24 hrs and they responded saying that it had been sent out. It then took 12 days to get to me.
When I asked to cancel they said that they would happily refund me once it arrived but didn't specify in that email that I would be shouldering the cost of return. To China!
Both the shipping were incorrect and the bed isn't what was advertised.
Every time I try and get a return label they offer me a % off the bed to keep it to "offer to a friend as a gift" or " donate to a shelter" The item isn't worth keeping for a gift or anything else as it's total crap.
Tip for consumers:
I tried to cancel but theu sent anyway and now want me to pay for the return. To china
Products used:
None of them.
Dear Kate, we apologize for the inconvenience you've experienced with your recent order. We're sorry to hear about the issues you've encountered, and we take your feedback seriously. We strive to fulfill orders immediately and we're sorry if your cancellation request can no longer be processed. As for the return, if you need further assistance, please respond to us via email at info@mrfluffyfriend.com. We appreciate your understanding.
Best regards,
Sarah
Team MrFluffyFriend™
Can't believe I paid $70 and waited 6 weeks for this shockingly low quality bed to arrive. Seriously, Big W has better quality beds for less than $10. Customer service is equally as shocking. Website appears store is located in Australia but ships from China (slowly).
Tip for consumers:
Terible quality and service
Products used:
Pet bed
Hello Peter, I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product and service. We try to constantly improve our products and services with helpful feedback like yours.
Not as described on website. Ships from China in vacuumed pack bag. Does not fluff up when taken out of the bag. Then when u want to return it you get a run around. They tell u to sell it to someone else or ship back to China, yeh right… it's over $100 from where I live. I regret buying this bed. Usually I have good instincts about web sites but failed with this one. I will stick with Amazon, their website and returns are so much.
Tip for consumers:
Only full refund if you ship back to china
Products used:
Dog beds
Dear Natalie, we apologize for the unsatisfactory experience you had with our product and the inconvenience you faced during the return process. We take your feedback seriously and want to address your concerns.
We are sorry that the item did not meet your expectations and fluff up as described on our website. Our aim is to provide accurate product information, and we are working to rectify any discrepancies in the descriptions to avoid such issues in the future.
Regarding the return process, we understand your frustration. We are actively looking into streamlining our return procedures to ensure a smoother experience for our customers. Please know that we do have a return policy in place, and our customer support team is available to assist you with any return-related inquiries.
Once again, we apologize for any inconvenience caused. If there's anything specific we can do to address your concerns or if you have any other questions, please don't hesitate to reach out to our customer support team. We value your feedback and will do our best to improve your experience with MrFluffyFriend™.
Thank you for sharing your thoughts with us.
Sarah
Team MrFluffyFriend™
An order of two extra large beds arrived and I opened only one. The stench was overwhelming. I emailed asking for return instructions. After two weeks, a poorly worded email stated to air out the bed. I emailed again requesting return authorization and a refund. The eventual response was to say I could get a $10 refund if it was still in original packaging BUT even then, I was not given any return address or instructions.
I disputed the charge on my credit card and my card company agreed with the dispute.
It's been almost a year and Mr. Fluffy is sending me threatening collection emails. The notices are from somewhere in Europe! The original package has Chinese markings. So weird.
The product is disgusting and the company is running a scam.
BEWARE. STAY AWAY.
Hi Susanna, we apologize for any inconvenience you have experienced and appreciate your feedback. We take customer satisfaction very seriously and strive to address any issues promptly and professionally.
We want to assure you that we do not engage in threatening emails or participate in any illegal business practices. Since you didn't provide any order details, it becomes challenging for us to investigate the specific situation you mentioned. If you need further assistance, we kindly request that you write to us directly at info@mrfluffyfriend.com and our dedicated customer support team will look into this.
We apologize for any frustration caused and appreciate your cooperation in resolving this matter. Thank you for bringing this to our attention.
Sarah
Team MrFluffyFriend™
Worst $90 spent on a dog bed for sure. Supposed to be XL but barely fits my 40 pound springer. Very little padding. My dog has major anxiety and I thought this might help….it hasn't. A $2 blanket on the floor works just as well.
Tip for consumers:
Don’t buy it
Hi Barb, we are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to assisting you further!
Poor customer service, slow to no response, or just plain poor responses. Thumbs down
Steer clear. I ordered one of their beds, but it never arrived, and they haven't refunded me yet. They always have an excuse as to why. I ordered this product on the 5th of December and today is 14 February, and they don't respond to inquiries, if they do they say we will let you know. How long to get a refund from a reputable company? 3-5 business days. Not 3-5 months.
Tip for consumers:
don't buy
Products used:
never arrived
Dear John, thank you for sharing your feedback. We apologize for the inconvenience and frustration that you've experienced in trying to get a response and refund for your undelivered package. This is truly not a common situation. We understand how important it is to receive timely and effective customer service, and we are sorry that we have fallen short of your expectations in this instance.
Please send us an email at info@mrfluffyfriend.com and we will look into this matter for you as soon as possible. We will do everything in our power to ensure that you receive a proper resolution you're entitled to as quickly as possible. Thank you for bringing this to our attention.
This supposed dog bed is nothing more than two pieces of flimsy material sewn together with a slightly enhanced border. Has no substance at all. Absolutely no padding. Dog might as well be lying on the floor on a pillowcase. Don't fall for their advertising. And don't buy from them.
Hi Nicholas, thank you for sharing your feedback. We're sorry to hear that you're not satisfied with the pet bed you received. Your feedback is valuable to us, and we apologize if the product did not meet your expectations. We strive to provide high-quality and comfortable products for pets. We appreciate your input and will take it into consideration as we continue to improve our offerings. We would like to take a look at your order, unfortunately, you didn't provide your order details. If you have any further concerns or would like assistance, please reach out to our customer support team. We're here to help.
Sarah
Team MrFluffyFriend™
This company is a total scam! The beds are nothing like the beds in their add not even half as thick and their service department is pretty much non existent! They offer a 30 day money back guarantee no questions asked which is a joke because they refuse to respond to your request they pretty much ignore any correspondence at all! Take my advice and buy a $20.00 bed from Wal-Mart it'll be 10 times better than these and you won't have to wait forever to get it. This company has no conscious or morals whatsoever! A complete and utter disgrace to say the least! This review is legit my order number was *******
Tip for consumers:
go to Walmart instead
Products used:
none they were junk
Hello Russell, Thank you for pointing out to improve our product in the future. I am sorry to hear that you were dissatisfied with our product and service.We try to constantly improve our products and services with helpful feedback like yours.
This is the worst purchase I ever made all they're doing is going out do you love for your dog to get at your money it's just paper thin floor on it, Chinese junk. They probably bought Train carts of these things for pennies. Anyway they sent me the wrong bed and and at first refused to deal with me. He said i could send it back for 30 some odd dollars, my cost and they would see if they would maybe give me a refund. I don't trust them at all so I guess I'm stuck with the bed that a cat would barely fit on, meanwhile I have a Rottweiler. Do not buy anything from this company the quality and workmanship is garbage!
Tip for consumers:
Dog bed Mr. fluffy rip off garbage took six months to get to me and it was the wrong bed now they won’t give me my money back. The quality is complete garbage Chinese crap. Do you not buy from this Company you will get ripped off.!!!!!!!
Products used:
Dog bed Mr. fluffy rip off garbage took six months to get to me and it was the wrong bed now they won’t give me my money back
Hello Benjamin, We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
Buyer beware. This product isn't close to what is pictured or described. Zero fill. Dog is basically laying on the floor. I ordered the size listed for my dogs weight. Bed is too small. I paid $66,00 now shown on the website for $36.00, which would still be too much. Aldi carries better quality beds then these! Arrived with no paperwork so no way to return.
Products used:
Mr Fluffy Dog Bed hopefully returning.
Hello Beth, thank you for sharing your feedback. We're sorry to hear that you are not satisfied with your purchase. We strive to provide our customers with high-quality products, and we apologize that your experience fell short of expectations. We would like to make things right and resolve this issue for you. Unfortunately, you didn't provide your order number so I can't check anything for you. Please contact us with your order details at info@mrfluffyfriend.com, and we will work with you to find a solution. Thank you for bringing this to our attention.
Sarah
Team MrFluffyFriend™
I paid in full but never received my order from them. Tried to contact them and he answer is always "on the way". I posted my story on a Facebook group of pet owners ana realized there's many, many people from around the world who has exactly the same experience with the company. I'm surprised no one has never left a review here as yet. Please avoid!
Tip for consumers:
AVOID!! I never receive my paid order.
Products used:
Never got my order
Hello Lora, I want to make sure this matter has already been resolved. If not, You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
Pet beds are too small. Mr Fluffy Friend offered; "to make things easier for me, Mr Fluffy Friend offered 15% refund" on purchase price in addition to return shipping cost I would pay, or I could donate the beds.
Really?!
Tip for consumers:
I will do better research before ordering from a website I’ve never used before.
Products used:
None
Dear Nancy, we appreciate your feedback and apologize for any inconvenience caused. Our commitment is to ensure customer satisfaction, and we're sorry to hear about your experience with the sizing of our pet beds. We understand your concerns and have taken note of your feedback regarding our refund policy. We strive to continually improve, and your insights are valuable to us. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.
Best regards,
Sarah
Team MrFluffyFriend™
She practically melts in it. I purchased this bed and another bed in a different style so she now has three completely different beds to choose from. At first she was playing goldilocks (maybe still does a little) by laying on each of them but think this one is the winner!
Products used:
Pet Bed
We're thrilled to hear how much your dog loves our bed, Emmy! It's heartwarming to know that she's finding so much comfort in it. With three different beds to choose from, she's truly living the pampered life. We're glad to see this one has become the ultimate favorite. Thank you for choosing MrFluffyFriend™ for your furry friend's coziness!
Warm regards,
Sarah
Team MrFluffyFriend™
This is ridiculous! How can it be legal for a company to operate like this? Definitely sending a complaint to the Better Business Bureau. Advertisements say last day of sale, only a few left… they have to sell their merchandise based on lies! This company should be charged criminally for knowingly providing false information to the consumer. Pathetic! My dog is a rescue and getting old. He deserves the best, not this piece of trash!
Dear Jeanie, we apologize for any frustration you've experienced with our recent sale. We understand your concerns and take your feedback seriously. Our aim is always to provide accurate information and a positive experience for our customers. We appreciate your input and will use it to improve our services.
If there's anything specific you'd like us to address or if you have any further questions, please don't hesitate to reach out. We're here to ensure both you and your furry friend have the best experience possible.
Thank you for bringing this to our attention.
Best regards,
Sarah
Team MrFluffyFriend™
Gain trust and grow your business with customer reviews.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Thank you for your feedback on our pet bed, Sally. We apologize for any inconvenience regarding the sizing recommendation and return process. We appreciate your understanding and hope your furry friend enjoys the medium bed. Should you have any further questions or concerns, please feel free to reach out to us.
Best regards,
Sarah
Team MrFluffyFriend™