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MrFluffyFriend has a rating of 2.2 stars from 421 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MrFluffyFriend most frequently mention customer service, dog bed, and credit card problems. MrFluffyFriend ranks 681st among Pets sites.
This company responds to reviews on average within 14 hours
I love my dog's new bed! It is pearl white and sort of adds a bit of luxury to my bedroom! Since my dog mainly uses our bed, she hasn't discovered her new fluffy bed but she will, in time. If not, I'm going to snuggle up in it!
They make this bed look super fluffy and nice, but it's so deceiving. It's not thick or well cushioned, the only thing fluffy is the furry type fabric that makes it appear thick. I purchased 2 XXL sized beds for my fur babies at $80 each. I assumed they would be nice, fluffy, good quality BUT one only lasted one night. The thickness is just a tad taller than my Burt's Bees tube of chapstick that I placed next to it to show size on my picture I posted.(ZOOM IN to see the chapstick). My dog had a hole in one of the supposed "quality" beds and the cotton that it's stuffed with is minimal. I emailed and they are willing to give me $12 back. Totally a waste of money! I've bought much cheaper beds that have never been torn up. I just thought these would be super nice for my sweeties. Bad choice and $160 lost.
Pepper loved his blanket from first time he saw it. He rolls around in it, puts all his teddies in it and it is on foot of my bed at nite. I wish I had one. He kicked the 2 cats off and they know he means it! The customer Service is great all the staff are knowledgeable and friendly. Buy your pet blanket and you won't be sorry.
I ordered two of their largest dog anxiety beds. They're horrible. I took one out of the box and it is horrible. The only want to refund me 15% and it's supposed to be a full refund within 30 days. I only received this 3 days ago.
They say they are available 24/7 and they are not you. Email them and you get a response 2 or 3 days later.
I PAID a little over $100 for them.
Please if you care about your animal, do not buy from these people.
Tip for consumers:
Yes, there's a lot. I'd like to share number one. I can't share proof of purchase because my banker PayPal does not allow screenshots number two. They say they're in Connecticut, Pennsylvania or somewhere but the product comes from Jamaica and number three. I think that my review here should not be medium. It should be taught cuz I provided pictures. I just couldn't provide my proof of purchase.
Their beds are flipping horrible. I haven't even had my dog on it.
Products used:
I'm not sure because I'm fighting with them on the refund policy they want to give me 15% and they say on their website it's a full refund within 30 days and it's only been 3 days for me
Dear Dorrie, we apologize for the inconvenience you've experienced with your purchase. Your feedback is valuable to us, and we take it seriously. Rest assured, we aim to resolve this matter to your satisfaction.
One of our customer support representatives sent you an email. Kindly check.
Thank you for bringing this to our attention.
Sarah
Team MrFluffyFriend™
There is no plush. I'm so disappointed. The 1 star is for the lovely person at customer service who found my missing package - it took about 3 weeks to arrive. But, the product is not as advertised and is EXTREMELY expensive for what it is. The internal part is just cover, no real stuffing/filling. I got the xxl. It's small.
Products used:
Mr Fluffy Friend anxiety bed xxl in apricot.
Dear Ingrid, thank you for sharing your experience. We apologize for any disappointment you've encountered with the MrFluffyFriend™ Anxiety-Relieving pet bed. We appreciate your kind words about our customer service.
Your feedback is important, and we'll use it to improve our product descriptions and quality. Unfortunately, you didn't provide your order number for us to check anything. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
Sarah
Team MrFluffyFriend™
I bought an XL fluffy bed thinking it would be just like the photos in the advertisement. It looked so nice, thick, full, soft and comfortable. I was surprised to get it in a small package after months of wait and when I opened it, it was flat and horrible. I tried to fluff it up but it didn't make a difference for the price, $122 Au, it is very disappointing. I should have given it back!
Everytime I look at it, it makes me sad
Unsatisfied customer.
Linda
Tip for consumers:
Read reviews on products before you buy.
Products used:
Dog bed
Hi Linda, thank you for sharing your feedback with us. We apologize that the pet bed you received didn't meet your expectations. We take pride in providing high-quality products and we're sad to know that this is not the case for you. We hope to provide a resolution for you. Please check your mailbox if we have offered a resolution for you, and let us know what you think, by replying to the email.
This product did not live up to their claims and I tried to return it for which customer service said the best they could do for me was 30% of what I paid. I have several disappointed conversations with them. So much for 100% satisfied. Definitely disappointed with everything.
Hello Angela, thank you for bringing up your negative experience with us. We try to constantly improve our products and services with helpful feedback like yours.
I ordered from MrFluffy no friend a size XL lite gray and waited nearly 2 weeks for it to arrive.
I was very disappointed when I unwrapped the bed, it was like a medium/large no way an XL.
I asked for a full refund through Pay Pal and Mr. Fluffy no friend offered a measly 1/3 of my money back. So I refused their offer and requested a full refund per their website's disclaimer and MrFluffy no friend response was that I must pay return shipping to China! So I decided to call Pay Pal's Synchrony Bank and they gladly refunded my money and charged it back to MrFluffy no friend. So I got my full refund and MrFluffy no friend got hopefully nothing because Synchrony Bank will decide if they actually charge it back or eat the loss themselves. As far as the dog bed it's of no use and I will donate it to our local animal shelter.
Unhappy purchasers should call their Bank for a refund and maybe MrFluffy no friend will get the message unhappy customers will fight back.
Tip for consumers:
Pay Pal asked for a full refund and MrFluffyFriend declined. My experience is your not really protected even using Pay Pal.
Call your Bank Card Company for Help.
Products used:
None
Dear Harold, we apologize for the disappointment you experienced with your recent purchase from MrFluffyFriend™. We strive to ensure our customers receive products that meet their expectations, and we regret that your XL bed did not match the size you anticipated.
We understand your frustration with the refund process. We're constantly working to improve our customer service and appreciate your feedback. Please know that we take your concerns seriously and will review our policies to prevent similar situations in the future.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Best regards,
Sarah
Team MrFluffyFriend™
It took a long time to arrive, and when finally the bed arrived, surprise... it is a regular bed, nothing special... antianxiety? In their minds!
I asked for the address to return the product and surprise! Is in China!... they offered me no to return and they are going to give 15% back... why if I paid 100%...
Not fair!
Tip for consumers:
Never buy anything to this company!!!
Products used:
It is a joke, they offered full refund but you have to pay the returning fee to China!!!!
Really?
Dear Monica, we're sorry to hear about your experience. We apologize for any inconvenience caused. We strive to provide quality products and exceptional service. If you have further concerns, please respond to the last email you received from our customer support and we'll work towards a satisfactory resolution.
Best regards,
Sarah
Team MrFluffyFriend™
Despite the 30 day satisfaction offered I can not get them to answer my emails to return the product. I was so taken in and should have researched the company and reviews more instead of being swayed by the adverts on the internet. Don't buy this product - you are wasting your money.
Tip for consumers:
Don't believe the 30 return policy - you can't get them to answer the emails
Products used:
It was for a dog's bed
Hello Patricia,
Thank you for sharing your insights with us. It's hard to hear that you had a negative experience. We are working to fix it so that an incident like this never happens again.
Kindly send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hear from you!
Ordered January 25 2022. It is February 23 and still have not received. When contact them it is always your order is in process. Now on shopify it says shipped but no tracking number provided. Will not email me back now. Not to mention the obnoxious amount of email offers I receive from them daily.
Tip for consumers:
Do not bother ordering
Products used:
Have not recieved the dog bed ordered
Hello Heather, I want to make sure that this matter is resolved. Please go ahead and reach out us via email. Thank you.
I ordered an extra large bed. Took forever before they even shipped it. Half way to my house I got notified by USPS that they confiscated it due to counterfeit postage. So I cannot give a review on the bed.I contacted the company and was given the option to try and get another or refund. I took the refund. I had to give it one star or else this review would not post. Otherwise no star.
Tip for consumers:
I did get a refund.
Products used:
None never received.
Dear CM, we're truly sorry for the unfortunate experience you had with your order, and we appreciate your understanding in this matter. If you ever decide to give our products another try in the future, we're here to assist and provide the quality and service you deserve.
Thank you for your feedback, and we hope to have the opportunity to serve you better in the future.
Best regards,
Sarah
Team MrFluffyFriend™
We bought an orthopaedic pillow for one of our Cocker Spaniels.
The website experience was fine. Price not bad. Delivery not bad. Overall we're happy, however having followed the guidance for the weight to item size, we would suggest this guide to be inaccurate. Our Cocker Spaniel is quite small yet still the item seems too small for her.
To make use of it we replaced an existing small bed cushion with it. It fits well in that.
It seems to be good for her from a comfort point of view. She sleeps pretty much all night on it, in the bed,
Whereas before she was getting up and moving around on the old bed base cushion.
Would I recommend it? Yes for the comfort, but buy bigger than the guide suggests.
Tip for consumers:
Weight to size required guide needs reevaluation.
Products used:
Pet Orthopaedic Pillow.
Thank you for choosing MrFluffyFriend™ for your pet's comfort needs, Trevor. We're delighted to hear that the overall service, pricing, and delivery met your expectations. We appreciate your feedback on the weight-to-size guide and will certainly take it into consideration for future improvements. We're thrilled that your Cocker Spaniel is enjoying the orthopedic pillow, and we thank you for recommending it for its comfort. If you have any further suggestions or questions, please feel free to reach out. Happy snoozing to your furry friend!
Best regards,
Sarah
Team MrFluffyFriend™
The whole experience is great. Hazel loves her new bed. Since then I have ordered another bed for my daughter dogs. Just received that bed yesterday and they love their bed also. Happy with the product.
Products used:
Bed
Dear Michelle, thank you for sharing your wonderful feedback! We're thrilled to hear that Hazel loves her new bed, and it warms our hearts to know that you've ordered another one for your daughter's dogs, and they love it too! We take pride in providing products that bring comfort and happiness to our furry friends.
If you ever need anything else or have any questions, feel free to reach out. We're here to ensure you and your pets have a great experience with MrFluffyFriend™.
Thank you for choosing us!
Sarah
Team MrFluffyFriend™
I ordered an extra large bed it's supposed to be big enough for a doberman and it is not and I told them they offer me 10% off which is ridiculous! Look at the picture advertised even for a medium sized dog shows the bed should be a lot larger.
Tip for consumers:
Beware of the advertisement pictures they are nothing like what you will receive
Products used:
After paying $83 and adding two pillows and a blanket my dog will lay on it without being told to even though it's too small.
Dear Lori, we apologize for any dissatisfaction you've experienced. We strive to provide accurate product representations, and we're sorry to hear about the discrepancy in size.
Your feedback is valuable, and we'll use it to improve our advertising and product descriptions. Unfortunately, you didn't provide an order number for us to check. If you have already received an email from our customer support team, please respond to it so we can assist you further.
Thank you for sharing your thoughts.
Best regards,
Sarah
Team MrFluffyFriend™
My boys love their bed! And you all were so good getting back to me and helping me!
I will be a return customer! With your discounts I intend to buy beds for some of the dogs at the shelter in my town! The fur baby's that have been in the shelter to long with out any one interested in adopting! I adopted my boy in 2020 and if I had a bigger yard I would adopted again! But I help all I can! I give to the agencies that help our babies, Cat Bandit. Humane Society, ASPCA, and my next is Best Friends, I wish I could fo more but I am 80 yr old and on social Security, I share what I can! Thank you for your kindness! With love Raider and me
Products used:
Pet bed
Dear Katharyn and Raider, thank you for your heartwarming review! We're thrilled to hear that your boys love their bed and that our team was able to assist you effectively. We truly appreciate your kind words and your intention to be a return customer.
Your dedication to helping dogs in need at the shelter is commendable and truly inspiring. We are grateful for your support and your contributions to various agencies that work tirelessly to care for our fur babies. Your love and kindness make a significant difference in their lives.
As a token of our appreciation, we would like to offer you an exclusive discount for your next purchase. Please feel free to use it to buy beds for the dogs at the shelter in your town. Your generosity will surely bring comfort and happiness to those in need.
Thank you for choosing MrFluffyFriend™, and we look forward to serving you again!
Sarah
Team MrFluffyFriend™
I ordered one in plenty of time for Christmas, every time I checked tracking it was still sitting at the companies address. Then when I finally got it on the 30th way pass Christmas. It was so small my dog would never fit in it. I immediately requested a return label and have gotten nothing I have reached out to paypal and waiting.for a responce. Not worth the money either. The quality and workmanship is in every Walmart, TJ Maxx, Marshalls
Products used:
none
Dear Jennifer, we sincerely apologize for the inconvenience you've experienced with your MrFluffyFriend™ order. We understand the importance of timely deliveries, especially during the holiday season. We're sorry to hear about the size discrepancy, and we appreciate your patience as we work to address your concerns promptly. Rest assured, our team is actively looking into your request, and we will ensure a swift resolution. Thank you for bringing this to our attention, and we value your feedback as it helps us improve our services.
Best regards,
Sarah
Team MrFluffyFriend™
While it looks like the product advertised, it isn't as full and luxurious as demonstrated on the advertising. The base of the bed looks full but compresses without giving any support for my elderly dog, we have to ensure it is on a soft pad. Not worth the money paid. I'm not going to fight for a refund, I just don't have time.
Tip for consumers:
No
Products used:
Dog bed medium
Dear Fiona, we appreciate your feedback and apologize for any inconvenience. MrFluffyFriend™ is committed to providing top-quality products. We value your concerns and would love the opportunity to address them. Please contact our customer support at info@mrfluffyfriend.com, and we'll work to ensure your satisfaction.
Sarah
Team MrFluffyFriend™
The MrFluffyFriend dog bed came quickly and has absolutely lived up to everything I read online! Hailey chooses it rather than my lap or sofa (YAY) when we hang out in the evening watching TV. I am beyond pleased and thrilled!
Thank you so much for your delightful review, Patty! We're thrilled to hear that the MrFluffyFriend™ pet bed has exceeded your expectations and become Hailey's new favorite spot during TV time. We appreciate your trust and support!
Warm regards,
Sarah
Team MrFluffyFriend™
Total Fraud!
Upon opening the package the product released a stench beyond description and had to moved out doors.
Customer service offer of a 15%
Discount on a product that is going straight to the land fill.
They advised me returns are expensive to ship and are at my expense and their discretion to honor.
Returns.
I have stopped the credit card payment.
Dear Tom,
Thank you for letting us know your experience. We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
I bought this bed based on the sizing on the website and according to breed size, XL. The next size up was recommended for Golden Retrievers and my dog is much smaller than that. I contacted customer service to get return information. I have to send back to CHINA? The shipping address on the original packaging is in Cedar Grove, NJ. To mail to China will cost almost as much as what I paid, at least $46.00. Ridiculous.
Tip for consumers:
As for the refund by the time you pay for shipping you end up with maybe $20.00 on a $66.00 purchase.
Products used:
None.
Dear Linda, thank you for sharing your feedback. We're sorry to hear that the bed size you ordered didn't meet your expectations. We apologize for any inconvenience caused by the return process. We strive to provide accurate information on our website and we are sorry for the trouble. Unfortunately, you didn't provide your order number so I'm unable to check anything for you. I have a great offer that might help resolve your problem. Please send us an email at info@mrfluffyfriend.com so we can assist you further.
Thank you for bringing this to our attention. We value your feedback and we'll work towards improving our products and services.
Sarah
Team MrFluffyFriend™
It's been two weeks and still have not received my order they continue to give you the run around and will not refund me my money so if disputed it with my credit card company do not. Buy from this company feel like its a scam
Tip for consumers:
Do not buy
Products used:
Per bed
Hello John., I want to make sure that this matter is resolved. You can contact us via email at info@mrfluffyfriend.com.
We have had several of these beds and my dog loves them. If your cat has an "issue" and pees on them they don't wash well several times (hence the multiple beds), but my dog melts into them and I'm glad to keep her happy and comfortable.
Thank you for your review, Linda! We're thrilled to hear that your greyhound is head over paws for our MrFluffyFriend™ beds. We appreciate your feedback about washing, and we're always working to improve our products. Here's to many more comfy moments for your furry friend!
Warmest regards,
Sarah
Team MrFluffyFriend™
Never received my order so I filled a fraud claim with Amex. Gave they the benefit and re-ordered 30+ days nothing, just form response. As an attorney, I'll be filing a Class Action case if you have been scammed reply to me or this site as my team will be checking daily.
Hi David, we sincerely apologize for the inconvenience you've experienced. Our team takes this matter seriously. Please share your order details at info@mrfluffyfriend.com, and we'll investigate promptly. Rest assured, we are committed to resolving this issue and appreciate your patience.
Best,
Sarah
Team MrFluffyFriend™
This company is a scam, its very hard to get an exchange or refund.they will offer you discount in order so you can keep your item,everything comes from china.i have to ship my item to china but whatever it will cost me i will still send my item back to them
Dear Gion M,
We apologize for any inconvenience you've experienced. Our aim is to provide excellent service. If need further assistance, please reach out to our customer support, and we will do our best to assist you with your requests.
Sincerely,
Sarah
Team MrFluffyFriend™
I spent $216 for a garbage product. I bought two and when I unpacked them they stank! The size and volume are not what they supposed they are. I had to wash them first to remove that smell. After a month and a half of use and after 2 washes, they looked like they had been used for 10 yrs. The dog beds that I purchased from Costco four yrs. Ago which only cost $35 are far far better than this fake Mr fluffy bed. Don't buy this; it's a waste of money.
Products used:
Dog bed
Hello Leah, thank you for sharing your feedback with us. We're sorry to hear that you are disappointed with the quality of our product. We understand that it's frustrating to spend money on something that doesn't meet your expectations. Please know that we take pride in provide the best quality of products and we're sorry that is not the case for you. We take all customer feedback seriously and we'll use your feedback so that we can take steps to improve our products and services.
Unfortunately, we're unable to find your order details here. Please don't hesitate to reach out to us at infor@mrfluffyfriend.com so we can assist you further.
This is a scam. The bottom of the bed is thin and provides no support for an ailing dog. It looks flurry and plush but if you put any weight on it you will feel the floor. When contacted for a refund they use every excuse in order to not refund you. Horrible business.
Hi Cherri, thank you for sharing your feedback with us. We apologize that we didn't meet your expectations in terms of the quality of the product. Of course, we do offer refunds. We want to discuss this with you, so could you please reach out to us at info@mrfluffyfriend.com? We would like to make things right and hope that you will give us another opportunity to do so.
Gain trust and grow your business with customer reviews.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Thank you so much for your paws-itively delightful review, Yvonne! We're thrilled to hear that Pepper is head over paws for his MrFluffyFriend™ blanket. It warms our hearts to know he's enjoying it so much – teddies and all! It sounds like he's claimed his throne at the foot of your bed, making it a true canine kingdom. We're also delighted that you appreciate our customer service – we strive to make every interaction as delightful as our blankets. Thank you for choosing MrFluffyFriend™, and we hope Pepper continues to revel in his cozy kingdom!
Warm regards,
Sarah
Team MrFluffyFriend™