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MrFluffyFriend has a rating of 2.2 stars from 421 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MrFluffyFriend most frequently mention customer service, dog bed, and credit card problems. MrFluffyFriend ranks 681st among Pets sites.
This company responds to reviews on average within 14 hours
I love my dog's new bed! It is pearl white and sort of adds a bit of luxury to my bedroom! Since my dog mainly uses our bed, she hasn't discovered her new fluffy bed but she will, in time. If not, I'm going to snuggle up in it!
They make this bed look super fluffy and nice, but it's so deceiving. It's not thick or well cushioned, the only thing fluffy is the furry type fabric that makes it appear thick. I purchased 2 XXL sized beds for my fur babies at $80 each. I assumed they would be nice, fluffy, good quality BUT one only lasted one night. The thickness is just a tad taller than my Burt's Bees tube of chapstick that I placed next to it to show size on my picture I posted.(ZOOM IN to see the chapstick). My dog had a hole in one of the supposed "quality" beds and the cotton that it's stuffed with is minimal. I emailed and they are willing to give me $12 back. Totally a waste of money! I've bought much cheaper beds that have never been torn up. I just thought these would be super nice for my sweeties. Bad choice and $160 lost.
I was surprised to be advised to order large. Well it was right to do so. The bed is nice and cosy. Our dog enjoys cuddling up in it. I think the price is quite high but that is my only negative comment.
Products used:
Donut dog bed
My kitty was diagnosed vwith cancer a few months ago (she is doing well and still happy and playful) and usually doesn't like beds but I bought a medium sized bed for her to try and she loves it! Just bought another one for my semi-feral kitty so we'll see if he likes his new bed.
Products used:
Cat bed
Hi Tobie, we're deeply touched to hear about your kitty's journey, and we're delighted that our MrFluffyFriend™ bed has brought comfort and joy during this time. Wishing your furry friends continued happiness and well-being. Thank you for choosing MrFluffyFriend™!
Best regards,
Sarah
Team MrFluffyFriend™
The customer service is awful! I have been asking to return the product since it arrived. I ordered a medium and it's quite small for my 20lb dog! I advised them that the sizing appears off. They offered 30% off the next size up? I declined. They then offered my a 15% refund if I would keep the product. That's less than $10 for something I paid $50 for. They've finally sent the return address and it's in China despite the product being shipped from NJ. All in all this Chinese company is scamming people and I think has AI generated reviews. The only way they're receiving 4 or 5 star reviews…
Tip for consumers:
This is a scam company
Products used:
The pet bed
Hi Rehema, thank your for sharing your feedback. We apologize for the difficulties you've experienced. We strive to provide the best possible support to our customers and we're sorry that we fell short of your expectations. We understand your concerns regarding the sizing of the product and the return process. We assure you that customer satisfaction is important to us and we value your feedback. If there's anything else we can do to assist you or address your concerns, please contact our customer support team directly. Thank you for bringing this to our attention.
Sarah
Team MrFluffyFriend™
I bought a XL bed for my pit bull. The fabric on the bed is nice and my dog seems to like it and the size is actually large enough for him. My complaint is with the lack of actual "fluff" or stuffing in the bed. Odd lumping of what feels like cotton batting and not nearly enough of it. He may as well be sitting on the hard floor. The advertisement photos make the bed look very very stuffed and comfortable which it isn't. Very disappointed and misled by the entire website and their claims.
Tip for consumers:
Read reviews other than the ones on the mrfluffyfriend site.
Products used:
Pet bed
Hi Julie, thank you for your feedback regarding the XL bed you purchased for your pit bull. We're glad to know that your dog likes the bed. We're just sorry to hear that you're not completely satisfied with the level of fluffiness and comfort of the bed. We understand how important it is for your furry friend to have a comfortable place to rest, and we apologize for any confusion or misrepresentation in our advertising photos. Please note that our beds are designed with the utmost care and attention to detail, and we strive to provide our customers with high-quality products. However, we will definitely use this feedback as we continue to work on improving our products and services.
Please don't hesitate to contact us via email at info@mrfluffyfriend.com if you need further assistance.
Definitely not worth the money. I bought the XXL for my German Sheppard and I think I didn´t get the right size. False advertising. Save your money. By the picture you can see my dogs likes her old bed better and how small the XXL bed truly is.
Hello Renee, our sincere apologies if the pet bed you received doesn't seem to be an XXL-size bed and I am sorry for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours.
Kindly send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to assisting you further.
I bought 4 beds and my babies just lovvve them!
Shipping is worth the wait, the holidays and weather had me worried for nothing.
Fantastic customer service, as I had a few questions. Of course they have a great team, they're dog and cat people!
I Highly recommend MrFluffyFriend.
Their contentment is such a joy to see!
Products used:
Bed
Thank you so much for your wonderful feedback, Fletcher! We're thrilled to hear that your babies are loving their new beds. We designed them with love and care to provide ultimate comfort for our furry friends.
We appreciate your understanding regarding shipping delays, and we're glad to know that our customer service team could assist you with any questions you had. As fellow dog and cat people, we truly care about the happiness and well-being of all pets.
Thank you for recommending MrFluffyFriend™, and we hope to continue bringing joy and contentment to your pets in the future!
Sarah
Team MrFluffyFriend™
The bed was just as advertised, and our elderly dog immediately decided it was her favorite. We have already washed it multiple times, and it is holding up. We hope it makes her last weeks a little better.
Thank you for sharing your experience with our bed, Valerie! We're glad to hear that the bed met your expectations and that your elderly dog immediately took a liking to it. It's wonderful to know that it has become her favorite and that it has held up well after multiple washes. We hope that the comfort provided by the bed brings your dog some extra comfort during her last weeks. Please don't hesitate to reach out if you have any further questions or need assistance. We're here to support you and your furry friend.
Sarah
Team MrFluffyFriend™
Waited for a month for this to arrive. When I opened it, it is flat as a pancake, cheaply made and smells. My dog won't lay on it. I wanted to return it and you have to ship back to China and you pay postage. Poor choice on my part. Don't make the same mistake.
Products used:
Dog bed
Hi Camille,
Thank you for sharing your experience. We are terribly sorry to know you are unsatisfied with our product. I know how disappointing it is when our expectations aren't met. We want you to know that we take pride in providing high-quality product and we're sorry to fall short in this case. Comments like this will help us improve our products and services. Since we're unable to find your order details here, please contact us via email at info@mrfluffyfriend.com so we can assist you further.
Do not buy this item! Complete rip off. I saw the same bed for 35$ in Costco. It sells under the name Calming Bed. This is just wrapped and sent to you in a plastic bag. All of the tags are torn off and once opened you can not return it. My dog didn't even lay on it. He simply walked right over it! Complete fraud. I wouldn't even give it one star but no choice!
Hello Bonnie, We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
Bed runs small. Must be based on Chinese dogs. Order a size larger than sizing chart.
Returning to China, probably never happens.
Bed is marginal quality. Will need to buy another bed soon.
Thank you for sharing your feedback, Ronald. We apologize for any inconvenience you've experienced. We appreciate your suggestion to order a size larger, and we'll review our sizing charts for potential adjustments. Our team is committed to continuous improvement, and we value your input. If you have any further concerns, please reach out to our customer support team at info@mrfluffyfriend.com, and we'll do our best to assist you.
Best regards,
Sarah
Team MrFluffyFriend™
If you receive your order & it is the wrong size, Thats it,no exchange, told to sell it or give as a gift. Then offer of discount off the next size.multiple emails Absolutely no return.
The next is full refund only if Australian costumers post to china despite the fact the parcel has an Australian address. You loose every which way. The anti anxiety dog bed purchase causes great anxiety to the customer.
Hi Judy, we apologize for any inconvenience you have experienced with your order. We understand that receiving the wrong size can be frustrating, and we apologize for any miscommunication regarding exchanges. At MrFluffyFriend™, we strive to provide excellent customer service, and we regret any confusion caused by our previous correspondence.
Regarding returns, we apologize if there was a misunderstanding. We aim to address each case individually to find a suitable resolution. We appreciate your feedback and will use it to improve our processes. Regarding the issue of returning the item to our warehouse, we understand your concerns. Our return process may involve shipping to our international warehouse, which allows us to efficiently process returns and refunds. However, we acknowledge that this can be inconvenient for our Australian customers, and we apologize for any frustration caused.
We genuinely value your satisfaction, and we would like to make things right for you. Unfortunately, you didn't provide your order number for us to check anything for you. Please send us an email at info@mrfluffyfriend.com for us to be able to further assist you.
Sarah
Team MrFluffyFriend™
I'd give it no stars if it would let. Don't waste your money. I spent over 80.00 dollars on it. Trying to return it for a refund. The return address is in China. It would cost more in postage to return it than the refund. All they offer is a 30% refund. Nope, I want my money back. ALL of it. DO NOT buy this!
Tip for consumers:
DON'T BUY IT!!
Products used:
XL dog bed
Hi Lori,
Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours.
You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
Guys, this is a complete delight! Thank you very much to the seller. The bed is very cool. The dog lay down and no longer gets up, very good quality goods for such money. No smell. 10 stars would fit!
Hello Lorey N, We are delighted to know as well that you and your dog love the bed. This review made our day! Thank you very much.
I bought this for my Presa/boxer cross thinking that she could use a squishy comfy bed. Boy was I disappointed. First it took 3 weeks to arrive and although the material of the bed is soft, that is the only thing that is. Ther is not nearly as much filling as in the pictures. I'm glad that I got this on sale for 100 bucks and not 160, but this bed is worth about 10 bucks. Save your money and the disappointment
Products used:
The dog bed, but I am not happy about it
Hello Lindsay, We are sorry to know you are not satisfied with our product. We want to make sure your concern is addressed. You can contact us via email at info@mrfluffyfriend.com. Thank you very much!
Ordered a large size sofa cover, received one matching dimensions os small!
Contacted to arrange return & refund. Was advised to pass on to a friend & purchase larger size at discount.
Had already paid for largest size.
Very unimpressed by return policy.
Dear Christine, we apologize for the inconvenience and disappointment you experienced with our customer service. This is not the level of service we strive to provide.
We understand that you received the wrong size of sofa cover, and we deeply regret the error. Our team should have promptly assisted you with the return and refund process.
Regarding the suggestion to pass on the smaller size and purchase the larger size at a discount, we recognize that this was not the appropriate solution in your case, and we are sorry for any frustration it may have caused.
Your feedback is valuable to us, and we will use it to improve our policies and processes to ensure a better experience for our customers in the future.
One of our customer support representatives will send you an email to find a resolution that meets your satisfaction.
Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to regain your trust.
Sarah
Team MrFluffyFriend™
Purchased a lg. Fluffy bed for a skittish rescued 1 year old dog, 49 lbs. He immediately took to it, wouldn't leave it! He seems to be smiling all the time now, must more rested and relaxed. The bed has become his
" go-to " spot. Thank you MFF!
Thank you so much for sharing your heartwarming experience with our MrFluffyFriend™ beds, Jolanthe! We're thrilled to hear how well your rescued dog has taken to his new bed. It's wonderful to know that he's found comfort, rest, and relaxation in it, making it his cherished "go-to" spot. We're delighted to have been a part of creating a happy and comfy space for your furry friend.
If you ever need anything else or have more stories to share about your dog's happiness, please don't hesitate to reach out. We're here to ensure both you and your pet have a fantastic experience with MrFluffyFriend™.
Warm regards,
Sarah
Team MrFluffyFriend™
I ordered 2 beds, and they arrived about 3 and 4 weeks after I ordered them. I opened the first and decided that the XL was barely large enough for my dog. When the second one arrived, I left it packed in it's tight plastic wrap and asked to exchange for an XXL. I was told that it would have to be sent to their return center in China, with no return reimbursement, and that any refund for a return would be quite delayed, perhaps many weeks. It was suggested that I give it as gift to someone else, and they would refund me 15% to keep it. "Satisfaction Guaranteed"... I don't think so.
Don't waste your money,
MDW
Minneapolis
Tip for consumers:
Don't do business with this company
Products used:
Two dog beds that are not as described, and not feasibly returnable.
Dear Mike, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It is an uncommon instance and we’ll do better in the future.
Please feel free to reach out to info@mrfluffyfriend.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Ordered the XL McFluffy dog bed for my senior Springer Spaniel. The "bed" came in an ENVELOPE. I thought, well maybe it expands like the foam people beds do. NOPE. I don't know if the bed I received missed a quality control inspection, but the center part of the bed has like, ZERO, padding. You place you hand in the middle and you're touching the floor. There is a little bit of padding in the bolster around the outside of the bed but definitely no support for my senior (15.5 year old) springer. Don't believe the hype of support and anxiety relief. She prefers the Costco brand (Kirkland Signature) bed she's had for several years.
Tip for consumers:
Pictures showing plushy dog bed are misleading. Very little padding in bed and not supportive at all.
Products used:
Full refund IF returned within 30 days. Return shipping costs not included. Did not keep product, received partial refund and donated dog bed to local animal shelter to give to new dog owner.
Hello Mark, thank you for sharing your feedback. We're sorry to hear that you were not satisfied with your recent purchase of our XL McFluffy dog bed. We apologize for any inconvenience this may have caused you and your senior Springer Spaniel. We take our quality control process seriously, and we are sorry that we fell short in this instance. We appreciate your feedback and will use it to improve our products. If you have any further concerns, please don't hesitate to reach out to us.
Ordered an XL bed before Xmas, got a L, too small for my dog. I measured, took a picture to prove that it was 70 cm in diameter not the 80 cm I ordered. Wrote, sent pictures and was told that another bed would be sent. Good so far…. Then the second bed arrived, same size! Took another picture of the two identical beds, still too small for my dog, and sent a message to please reimburse me since they couldn't send what I ordered.
Got an answer telling me that the warehouse had sent the right size and I was graciously offered 15% off on next order! I could choose to send item back at my expense… what kind of business is this? Deserves the bad rating… wish I had looked at that before ordering!
Dear Lise,
Thank you for your feedback. I am truly for the inconvenience caused. We assure you that our fulfillment team checks items before shipment to make sure that the correct size, color, etc. is being shipped. However, if there is something more you need assistance with, please don't hesitate to reach out again.
You can contact us via email at info@mrfluffyfriend.com.
I still have not received the bed - I have asked multiple times for a refund but they keep delaying and giving me fake tracking numbers. They even lied saying they had a shipping problem and the carrier messed up the delivery. Stay away from this company.
Products used:
Nothing came - was waiting and waiting
Dear Brent,
Thank you for bringing this to our attention. We apologize for the delivery delay. We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com.
My dog took to his Mr. Fluffy immediately and loves it! My old cat uses hers from time to time which is good. Would definitely buy again. The company responded to email inquiries very promptly which was appreciated, Thank you very much seller my cat is very happy with her bed.
Dear Joel, thank you so much for sharing your wonderful experience with MrFluffyFriend™! We're thrilled to hear that your dog and cat both enjoy their beds. Your satisfaction is our priority, and we're glad to know that our quick email responses were helpful to you. We're here to ensure your furry friends have the best possible comfort and happiness.
If you ever need anything else or have more stories to share about your pets, feel free to reach out. We're here to assist and delight your furry companions!
Warm regards,
Sarah
Team MrFluffyFriend™
I have nothing good to say about what is inaccurately described as a dog bed. It was flat without an stuffing...it was ridiculous to call this a dog bed, it was just a damn frisbee. Customer service and their refund policy, one big joke. You had to return it to China for a refund. The cost to do that was more than the bed. How this rip off company is still in business boggles my mind. DO NOT PURCHASE AS YOU WILL REGRET IT. Just a heads up so you don't get ripped off!
Nicole S
Tip for consumers:
This company needs to be investigated. It is fraudulent with it's advertising and does not disclose pertinent refund information.
Products used:
Absolutely nothing. Refund is only available when sent back to China at customers expense.
Dear Nicole S,
We're sorry to hear about your dissatisfaction. We take customer feedback seriously and are continuously working to improve our products and services. We apologize for the inconvenience you experienced with the pet bed and our refund policy. We appreciate your input and will consider it for future improvements. Thank you for bringing this to our attention.
Sincerely,
Sarah
Team MrFluffyFriend™
I was struck by the condition of the packaging upon arrival. It was my first
Red flag. The dog bed was wrapped in a torn plastic covering and taped up to look like a bag of garbage. There was nothing between the bed and the plastic so opening was a challenge in order to not damage the material. Upon opening it there wasn't a product insert, any washing instructions or material content. There wasn't even a tag attached. It looked like I received someone's return.
There was little stuffing and what was there was balled up in a bunch on one side and impossible to even out. I ordered a XXL and l received what looked like a M/L. I emailed the company and was offered 15% off or to return the product at my cost back to China with the original packaging in tact. The return would have been a small fortune and may not have been accepted because I had not received original packaging to begin with. The quality, pictures nor the description on the website reflect what I received. Fraudulent product for $113.00.
Tip for consumers:
That it was misrepresenting the quality, description and value.
Products used:
McFluffyFriend dog bed
Ive heard about this bed from multiple sources and finally decided to give it a try. The bed arrived quickly in a nice vacuum bag. Once opened it quickly expanded to a nice soft and fluff bed. My dog did his usual inspection like another new things, he got into the bed and curled up comfortably.
Hello Michelle, We are so happy to know you and your pet had a positive experience at MrFluffyfriend. Looking forward to seeing you again soon!
I bought a similar bed from another company, and it wasn't well made at all, and there was no filling in the base either, so my dog was basically sat on the floor!
I sent that one back, and purchased MrFluffyFriend, because of all the adverts I'd seen.
It is lovely. Beautifully made, lots of padding and soft and comfortable for my elderly dog, who loves it so much, she's very rarely out of it.I did pay a little extra, but it was well worth it.
Products used:
Pet Bed
Thank you for choosing MrFluffyFriend™ and taking the time to share your experience with our pet bed, Chase. We are thrilled to hear that our bed met your expectations and that your elderly dog loves it so much.
At MrFluffyFriend™, we prioritize the comfort and well-being of our furry friends, and we are delighted that our bed's padding and softness have provided the perfect cozy spot for your beloved pet.
We appreciate your feedback and are glad to have earned your satisfaction. If there is anything else we can do to enhance your experience with us, please do not hesitate to reach out. We are here to assist you in any way we can.
Thank you for your support and for choosing MrFluffyFriend™.
Sarah
Team MrFluffyFriend™
This company is disgusting to deal with. They take your money and then, no shipping or arrival date communication. E-mails with concerns are not answered! They do not perform like a legitimate online company. No product ever appeared. I will look into the legality of this company. Feel I have been scammed.
Tip for consumers:
Do not trust or use this site
Products used:
Ordered a dog bed and never received it.
Dear Patty,
Thank you for the feedback. We apologize if it took longer than you expected for your order to be shipped. We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com.
Gain trust and grow your business with customer reviews.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Dear Christine,
Thank you for choosing MrFluffyFriend™! We're delighted to hear that your furry friend is enjoying the cozy embrace of our Anxiety-Relieving Pet Bed. We appreciate your feedback on the sizing recommendation and are thrilled it proved to be spot on. We understand concerns about pricing and always strive to provide quality that justifies the value. Your satisfaction is our priority, and we hope your dog continues to find comfort in our products.
Warm regards,
Sarah
Team MrFluffyFriend™