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MrFluffyFriend has a rating of 2.2 stars from 421 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MrFluffyFriend most frequently mention customer service, dog bed, and credit card problems. MrFluffyFriend ranks 681st among Pets sites.
This company responds to reviews on average within 14 hours
I love my dog's new bed! It is pearl white and sort of adds a bit of luxury to my bedroom! Since my dog mainly uses our bed, she hasn't discovered her new fluffy bed but she will, in time. If not, I'm going to snuggle up in it!
They make this bed look super fluffy and nice, but it's so deceiving. It's not thick or well cushioned, the only thing fluffy is the furry type fabric that makes it appear thick. I purchased 2 XXL sized beds for my fur babies at $80 each. I assumed they would be nice, fluffy, good quality BUT one only lasted one night. The thickness is just a tad taller than my Burt's Bees tube of chapstick that I placed next to it to show size on my picture I posted.(ZOOM IN to see the chapstick). My dog had a hole in one of the supposed "quality" beds and the cotton that it's stuffed with is minimal. I emailed and they are willing to give me $12 back. Totally a waste of money! I've bought much cheaper beds that have never been torn up. I just thought these would be super nice for my sweeties. Bad choice and $160 lost.
After I reviewed Mr. Fluffy friend as a scam, they contacted me and said how can we resolve this matter. I said you tell me either issue A credit or send the bed. At this point I would prefer a credit because I don't trust this company. Have you read all the reviews? This company is a total scam. To date I have yet to receive a response from them. I am reporting them to the Better Business Bureau and will keep writing as many negative reviews as I can.
My Shih Tzu is super happy with her new bed. She snuggles in it, and she looks so comfortable. I hope it holds up well in the wash, and then I will give the bed 10 stars. I ordered the apricot color and it is a very lovely, warm shade. Matches well with beige and brown tones.
Hi Rosa, thank you for sharing your feedback. We're thrilled to hear that your Shih Tzu is enjoying her new pet bed and finding comfort in it! It's great to know that she looks cozy and content while snuggling in it. Rest assured, our beds are designed to withstand washing, and we recommend following the care instructions provided to ensure their longevity. We're glad the apricot color is to your liking and matches well with your home decor. Thank you for your kind words, and if you have any further questions or need assistance, please feel free to reach out. Wishing your pup many more comfortable moments in her MrFluffyFriend pet bed!
My new rescue a 7 lb. Chi/Yorkie mix has been a challenge with everything. He does not like to be separated from me and was waking me up at 5 am. from his crate. I bought this cuddler and put it in my bedroom next to my bed and omg! I get to sleep until 7 am now. My dog loves it.
Products used:
Bed
Dear Kieron, we're absolutely thrilled to hear how much you and your 7 lb. Chi/Yorkie mix are enjoying the pet bed! It warms our hearts to know that our product has made a positive impact on your mornings and your furry friend's comfort. Providing cozy and comfortable solutions for both you and your pet is our ultimate goal.
Thank you for sharing your wonderful experience with us. If you have any more stories or if there's anything else we can do for you and your furry companion, please don't hesitate to let us know. We're here to ensure both of you have many happy moments together.
Sarah
Team MrFluffyFriend™
We ordered this bed because it looked so thick and comfortable. It took forever to receive it, and when we opened it we were so completely unhappy, actually we were very very angry! It is NOTHING like it looks in the pictures. Complete false advertising and a rip off! Of course it could not be returned because they told us it has to be in the original packaging, but that is impossible to do. It was vacuum sealed when we received it and there is no way human possible that anyone is getting it back in that packaging. I would not recommend this product to anyone! There are many other brands out there making a much better quality bed for your pet. Our pets are our best friends so they deserve much better than this rip off bed!
Hello Rebekah, We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
I bought the bed and the blanket. Unfortunately my dear doggie died last week but she adored her cozy bed and blanket. She couldn't wait to get into her bed! I am about to adopt a new furry friend who, I am sure, will love what my previous pet left.
Products used:
Pet Bed
Thank you for sharing your heartfelt review with us, Cheyenne. We're deeply sorry to hear about the loss of your dear doggie. It warms our hearts to know that she adored her cozy bed and blanket during her time with you. We believe that the love and comfort our products bring contribute to beautiful memories.
As you prepare to adopt a new furry friend, we hope they find the same warmth and coziness in the bed and blanket that your previous pet cherished. May they create their own special moments.
If there's anything we can assist you with or if you have any questions, please don't hesitate to reach out. We're here to help in any way we can.
Wishing you and your upcoming furry friend all the best,
Sarah
Team MrFluffyFriend™
The bed is fine. What is not fine is the false pretense of free shipping. TWICE they came with postage due! Makes me wonder how many people get taken by this and just pay it. Get a check on your shipper! "Jane" is a problem!
Tip for consumers:
Be truthful about shipping!!!
Products used:
Dog bed
Dear Brenda, we apologize for any inconvenience caused by the shipping fees. Our team strives to provide transparent and accurate information about our shipping policies, including any associated costs. We don't charge shipping fee for the products we sell. We take all customer feedback seriously and will investigate this matter further to ensure that our shipping process is as clear and reliable as possible.
Thank you for bringing this to our attention.
The website said the bed I picked was good for a 55 pound dog, but it didn't say if that was the max or minimum weight. My dog was fifty, so I went for it. It's the maximum weight for sure. It came vacuum sealed to such an extent I couldn't believe that it was what I ordered, but after removing it, it began to plump up. It took almost a day of use and manual encouragement for it to fluff up to its intended size. I still wasn't sure if my dog would fit in it, but he does, and he lies in it a lot. It's very tidy and extremely light weight, so we don't need to worry about dragging a heavy dog bed around. We could totally take this on trips. It could also fit in my washing machine if I wanted, but I don't know if it's washing machine approved; no care instructions were included, but maybe that's on the website. My only gripe was that it took weeks to ship, but we have it now and have no complaints.
Thank you for your feedback, Douglas! We're delighted to hear that your dog loves the bed. We appreciate your input regarding the weight clarification, and we'll work on improving our product descriptions. We're glad the bed expanded as expected and that it's light and convenient for you. As for washing instructions, it is included in the packaging and the bed also comes with a care label. However, if you're not seeing the label, kindly send us an email at info@mrfluffyfriend.com so that we can assist you accordingly. We apologize for any shipping delays and appreciate your patience. Enjoy your MrFluffyFriend™ bed!
Sarah
Team MrFluffyFriend™
I ordered this bed for my elderly lab. Within 2 days I lost my forever friend.
I emailed these uncaring people to cancel the order. Their response was it is in the warehouse waiting pickup for shipping and due to thousands of worldwide items for shipping it cannot be cancelled. That was February 4th. Since then I have notified my cc company filed a dispute and I'm still getting shipping notifications with no tracking information. This company (if that's really what it is) needs to be banned from selling anything in this country. There's no reason in the world why a couple of taps on the computer they can't fix this problem. It's quite apparent they are money grabbers and not one bit interested in our pets. STAY AWAY FROM THEM, IT'S A SCAM!
Tip for consumers:
Scam, scam
Products used:
Dog bed
Dear Darlene,
Thanks for sharing your feedback. I am so sorry for your loss. I apologize that your experience with us didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Please don't hesitate to reach out to us at info@mrfluffyfriend.com if you need further assistance.
I have a 6 year old rescue dog that is terrified by lightening, rain, and thunder. She lets me know a storm is coming long before the sky gets filled with clouds and things get dark. The wrap around coat I used in the past never worked. She didn't give the MrFluffyFriend pillow much attention the first two days it was in the house. However, when a typical Florida thunder, lightening and rain storm arrived on the third day she couldn't get in the pillow fast enough. She calmed down much faster than usual and went to sleep.
Dear Hilda, thank you for sharing your wonderful experience with our MrFluffyFriend Anti-Anxiety pet bed! We're delighted to hear that it has made such a positive impact on your 6-year-old rescue dog's anxiety during storms. It's heartwarming to know that she found comfort and calmness in our product, especially when faced with thunder, lightning, and rain. We strive to create products that address the needs and well-being of our furry friends, and your feedback reassures us that we're on the right track. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Sarah
Team MrFluffyFriend™
It took 5 e-mails to be told "you can return it to our nearest warehouse at your own expense. 3 more e-mails to then be told that the warehouse is in China. Horrendous quality, and the wrong size. Other reviews have stated that if you open their packaging and then pay to return it, it won't be accepted.
Hi, Robert. Thanks for sharing your feedback. We are sorry to hear about your negative experience. We try to constantly improve our products with helpful feedback like yours.
Please don't hesitate to reach out to us at info@mrfluffyfriend.com if you need further assistance.
Ordered two beds... arrived months later... NOT AT ALL as advertised. Completely inferior product. Tried to return but you need to post back to China at your expense, so not even worth it. Contacted the company for a refund - they say 'post them back'. Absolute crap product - cheap materials, I wouldn't even let me dog sleep on it! Company don't have a phone number, don't have a complaints department, and won't refund me my money. They offer a discount code for my 'next purchase' with them... WTF... as if. DO NOT BUY.
Hi Louese,
Thank you for sharing your feedback with us. We’re sorry your experience didn’t match your expectations. If there's more we can do to assist you and improve your experience, please don't hesitate to reach out to us at info@mrfluffyfriend.com.
Hi everyone!
Please read this before considering purchasing anything from this site! I made a purchase almost 3 months ago, and NEVER RECEIVED MY ORDER! I requested the company to contact me and all I received were automated messages from their support email address stating that they're sorry and that my parcel is on its way. I've been tracking the parcel and it's status has been the same for the past 2 months! I made numerous attempts to rectify the situation by requesting for a refund seeing as I've not received the item and it's been a long time for an online purchase! I have received no further communication from this company to assist me! PLEASE DONT PURCHASE! This is essential drop shipping! They don't know what they're doing and can't be trusted! Many other better items out there! Don't buy anything from here!
Hello Denise, thank you for bringing this to our attention. We want to make sure your concern is addressed. Kindly send us an email at info@mrfluffyfriend.com and we would be glad to check on your order status. Looking forward to hear from you!
This dog bed looks great, however it is very minimally stuffed and very flimsy. It does not provide any support for my dog! I hate that I wasted my money on it. I would suggest you look elsewhere. It's not worth the money.
Products used:
fluffy dog bed
Hello Paula, Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours.
Finally received the dog bed. It is a farce. My dog wouldn't go near it. I contacted company. Told I could send it back at my expense! They claim there are warehouse in the U.S. but the return address is in China.
I paid $83.00 for it. It is now offered at $36.00. This is a SCAM.
Tip for consumers:
Stay away from this company.
Products used:
Returned dog bed
Hello Lori, We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
It took a long time to get once we ordered them but it is worth it. Our dog loves this bed and has been the calmest he has ever been in his life. He is is highly anxious and this bed has calmed him down. We also enjoyed unwrapping the beds and watching them expand.
Products used:
pet bed
Dear Karly, thank you so much for your glowing review! We're thrilled to hear that our MrFluffyFriend™ dog bed has made such a positive impact on your furry friend's life. It warms our hearts to know that your dog is finding comfort and calmness in our bed, especially if he struggles with anxiety.
We apologize for any delay in delivery, which is not a common situation here, but we're glad to see that the wait was worthwhile for you and your beloved pet. We designed our beds with the utmost care and attention to ensure a delightful unwrapping experience for both pets and their owners.
If there's anything else we can do to enhance your experience or if you have any further feedback to share, please feel free to reach out. Your satisfaction and your furry friend's happiness are our top priorities!
Thank you once again for choosing MrFluffyFriend™.
Sarah
Team MrFluffyFriend™
Lovely, super soft, just a week to arrive, very happy, thank you seller, I recommend to buy here, the size of 60 centimeters, my psa dog nearly 5 kilos and it fits perfectly. Very soft. The dog immediately liked it.
Hello As M., getting positive feedback from fur parents we serve is always a joy. Thanks a lot!
I purchased this bed for my 14 year old arthritic pitty. Unfortunately, it is not as described in the ad; the bed is akin to having a furry blanket on the hardwood floor. She is no better off sleeping on this bed than if in the floor.
Tip for consumers:
That there is no actual cushion on the bed where the dog lays
Products used:
Mr. Fluffy bed
Hi Bill,
We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
I have another doughnut style bed that I paid the same price for, and it is so much better. This is like a flat disk. It is NOT a doughnut bed. There is not support. It also took almost a month to get here. I want my money back.
Hi Tiffany,
We apologize if it took longer than you expected for your order to be delivered and that you're not satisfied with the product. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours.
You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
I ordered (2) of these dog beds on 12/4 for Xmas. I ordered XXL, 39". The 1st one did not arrive until 12/27, it does not show shipping until 12/26! The 2nd one shows shipping 1/2, it did not arrive until 1/4 (30 days!). I opened the first one and discovered it was too small for either one of my dogs. It has NO padding where they lay. I figured since I opened it I would figure out something to do with it but refuse or return the second one if it was ever received. Now I have the 2nd one and I am told I must pay shipping back ($25) or keep it and get 15% back on entire order with was approx $158 (for items I can't use). These beds are soft but otherwise not good quality for any dog that has joint/arthritis issues. One of my dogs just had double TPLO surgery in the last year and no way can he lay down on this, get support and get up off the floor.
Tip for consumers:
The shipping time frame is ridiculous, it is the shipper, not the shipping company. It is located within US, I had to look!! It took 30 days!
Products used:
NONE, there is absolutely no cushioning in beds and the inside of the beds are small. I ordered XXL for LARGE dogs, these won't work!! I think you can get a comparable product ie calming beds from a better company, do your homework
Dear Lori,
Thanks for your feedback. We’re so sorry to know you were disappointed with our product and that it took longer than you expected for your order to be delivered.
We remain committed to our customers and your satisfaction. Kindly send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hear from you!
Excellent, soft bed. The dog liked it right away. Delivery is fast, the packing is excellent. Recommend It was a very good buy. Thank you. Perfect for 3.5kg papillon. She did not expect my old lady York to lie down in the couch, always lying only on the sofas. I liked it! I received everything on time, the quality is good. Thank you seller! Arrived very fast!
Thank you for your positive feedback, Ngiyen! We're glad to hear that your dog loves our bed and that it arrived quickly and in good condition. It's great to know that it's a perfect fit for your 3.5kg papillon and that your old lady York enjoys it too. We appreciate your recommendation and hope to serve you again in the future. Thanks again for choosing MrFluffyFriend!
Sassie is busy enjoying her bed!
I think she would enjoy it more if her
'Mom' had ordered the right size!
Even so, she's in and out of her new bed off and on throughout the day and night. So glad I ordered it!
Products used:
Fluffy pet bed
Dear Bendik, thank you for sharing your feedback with us! We're thrilled to hear that Sassie is loving her new bed and spending time in it throughout the day and night. Our top priority is ensuring that our furry friends have a cozy and comfortable experience.
We understand that getting the right size is essential for optimal enjoyment, and we apologize if the size you ordered didn't meet your expectations. We strive to provide detailed size guides to assist our customers in making the best choice for their pets.
If there's anything else we can do to improve your experience or if you have any further questions, please don't hesitate to send us an email at info@mrfluffyfriend.com. We're here to help and ensure Sassie remains a happy and pampered member of the MrFluffyFriend™ family!
Thank you for choosing MrFluffyFriend™!
Sarah
Team MrFluffyFriend™
When the Fluffy Friend arrived I was a bit skeptical. It was a tiny roundish ball of a package. I didn't think it was the right size it was so tightly squished. It opened to a size sufficient for my large boxer/hound mix. Again I thought it was too thin to be what I ordered. My dog thought differently. He curled up on it before I could even get it into place. He naps on it daily and chooses it over all his other dog pillows which we left out to see what he prefers. We think we'll get another to put in his crate as he still likes to curl up in there from time to time.
Thank you for sharing your feedback with us, Shayne! We're thrilled to hear that you went from being skeptical to a satisfied customer.
We understand that the initial appearance of the package may have raised some doubts, but we're glad to know that once you opened it, the MrFluffyFriend™ pet bed expanded to a size suitable for your large boxer/hound mix. We take pride in providing products that meet our customers' needs.
It's heartwarming to hear that your dog immediately found comfort on the bed and has been choosing it over his other pillows. We strive to create products that prioritize your pet's comfort and well-being.
We appreciate your loyalty and trust in our brand. If you have any further questions or need assistance, please feel free to reach out. We look forward to serving you and your furry friend again in the future!
Sarah
Team MrFluffyFriend™
Our pup is very anxious and often chews his beds... he loved this bed this instantly and prefers it to the others we have dotted around our home. With that we are now awaiting our 2nd bed to be delivered so that he doesn't have to drag it around the house.
Products used:
Pet bed
We're thrilled to hear that our bed has brought relaxation to your anxious pup, Franck! Knowing that he instantly loved it and prefers it over others warms our hearts. We're honored to be a part of creating a cozy and comfortable space for him.
We appreciate your continued support and are excited to deliver your second bed. It's our hope that having another bed will bring even more comfort and convenience to both you and your pup.
Thank you for choosing MrFluffyFriend™ and for sharing your positive experience with us.
Sarah
Team MrFluffyFriend™
I ordered an extra large bed in mint green
For teddy
The size of the bed was cut really small and definitely not like the picture or size I ordered
The colour was completely different and not even mint green it was turquoise
I paid £64.00 and the quality is like a £10.00 dog bed
I feel like I have been scammed
I have sent an email and no one replied.
Hello Tracey, We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
Never written a review in my life but this product was such a ripoff that I had to post this, basically this dogbed is nothing more than a piece of scrap carpet, really angry at my self for falling for this scam
Tip for consumers:
According to the pictures in the ads it appeared to be more sturdy than it actually is/ it really is nothing more than a clump of carpeting
Products used:
Dog bed
Hello Wendell, We are terribly sorry to know you are unsatisfied with our product. We want to make sure your concern is addressed. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
Gain trust and grow your business with customer reviews.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Hello Patricia, we want to make sure this matter has already been resolved. You can contact us via email at info@mrfluffyfriend.com.