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MrFluffyFriend has a rating of 2.2 stars from 421 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MrFluffyFriend most frequently mention customer service, dog bed, and credit card problems. MrFluffyFriend ranks 681st among Pets sites.
This company responds to reviews on average within 14 hours
I love my dog's new bed! It is pearl white and sort of adds a bit of luxury to my bedroom! Since my dog mainly uses our bed, she hasn't discovered her new fluffy bed but she will, in time. If not, I'm going to snuggle up in it!
They make this bed look super fluffy and nice, but it's so deceiving. It's not thick or well cushioned, the only thing fluffy is the furry type fabric that makes it appear thick. I purchased 2 XXL sized beds for my fur babies at $80 each. I assumed they would be nice, fluffy, good quality BUT one only lasted one night. The thickness is just a tad taller than my Burt's Bees tube of chapstick that I placed next to it to show size on my picture I posted.(ZOOM IN to see the chapstick). My dog had a hole in one of the supposed "quality" beds and the cotton that it's stuffed with is minimal. I emailed and they are willing to give me $12 back. Totally a waste of money! I've bought much cheaper beds that have never been torn up. I just thought these would be super nice for my sweeties. Bad choice and $160 lost.
Total garbage from CHINA. Way over priced. Try to return it and you have send it to CHINA!
Reviews on their site are totally fixed, all 5 stars. Nothing else. I feel totally ripped off.
SUPER DISAPPOINTED. Ordered an XL, looks like a medium size. Too small for both of my dogs. Quality VERY POOR :( If I had paid only $10 for each bed that would have been too much. Who can you trust anymore to deliver quality products?
Hello Margaret,
Thank you for sharing your experience. This will definitely help us improve our products and services. We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can assist you further. You can contact us via email at info@mrfluffyfriend.com.
I ordered two beds the end of November 2022. Here we are - second week of January 2023. Still waiting on those beds. I've emailed them. Crickets. Fighting for a refund now. Horrible company
Thank you for sharing your experience. We are so sorry to know that you still haven't received your order that was placed back in November. This is really not a common situation as we always strive to fulfill orders immediately and have them delivered within our promised delivery timeframe. We would like to check your order and make sure that this incident never happens again. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com. We look forward to assisting you further!
I have a great Dane that I bought this bed for. I recommend not buying of you have a large dog because there xxl bed only fits Medium size dog.
XXL Really?
Thank you for sharing your feedback, Dustin. We apologize for any inconvenience caused. Our MrFluffyFriend™ XXL bed is designed to accommodate larger breeds, and we're disappointed to hear that it didn't meet your expectations for your Great Dane. We appreciate your input and will certainly consider it in our ongoing efforts to enhance our product offerings.
Best regards,
Sarah
Team MrFluffyFriend™
Bought a bed and it was never delivered... having been asking for 6 weeks for my money back. Excuses excuses DO NOT go near them... they are fraudsters
Tip for consumers:
AVOID AT ALL COSTS
Products used:
dog bed
Hello Sheila, we want to make sure the concern is resolved. You can contact us via email at info@mrfluffyfriend.com.
Took very long time to arrive, and our JRTerrier had the stuffing out within two minutes
Sorry I had not read reviews before ordering (lesson learnt)
And an expensive and annoying experience,
I will NEVER use this company again
YOU HAVE BEEN WARNED
Tip for consumers:
read the customer reviews before making a purchase
Products used:
dog bed
Dear Clive,
We apologize for the inconvenience you experienced with our product. We take customer feedback seriously and we'll make sure to investigate the reason for the delay in delivery of your order. Unfortunately, you didn't provide your order number for us to check anything. Our team is committed to improving our services. If you have further concerns, please contact our customer support for assistance at info@mrfluffyfriend.com.
Best regards,
Sarah
Team MrFluffyFriend™
I got the bed for a new dog He would never lay on it Customer service gave me many resolutions to help the dog and also offered a refund A bad storm came and I put the bed on my lap He laid on it and instantly stopped trembling I leave the bed on the floor and he sleeps deeply
Tip for consumers:
Bed feels like a fluffy/flloppy stuffed animal I put it on my lap and it was very cozy
Products used:
MrFluffy dog bed
Dear Myrna, we're delighted to hear that your furry friend found comfort and tranquility in our MrFluffyFriend™ pet bed, especially during a challenging time like a storm. It warms our hearts to know that our customer service team was able to provide helpful resolutions and offer a refund, ensuring both you and your dog have a positive experience. We appreciate your feedback and are thrilled that the bed feels as cozy as a fluffy stuffed animal. Thank you for choosing MrFluffyFriend™!
Warm regards,
Sarah
Team MrFluffyFriend™
MrFluffyFriend is a scam. They steal your money and never ship your purchase. It is downright fraud by scumbags preying on Australians who love their dogs.
Tip for consumers:
Do not buy from this site!
Products used:
The product never arrived. This is a well practised scam. When you contact the company asking where your purchase is, they reply with an Australia Post tracking number that never ships. They then ignore any further enquiries, including requests for a refund. Absolute, deliberate theft.
Hello Lynne, thank you for your review. We want to make sure your concern has been addressed. You can contact us via email at info@mrfluffyfriend.com.
Ordered this for our dog who has anxiety and doesn't sleep well. Gave it to him for Christmas, not only does he love it, but so does his girlfriend, our other dog. Ordering another one now
Products used:
Pet Bed
Thank you for your wonderful feedback, Friederike! We're delighted to hear that your dog is loving our anxiety-relieving pet bed. It warms our hearts to know that it has made a positive impact on his sleep and well-being. It's also heartwarming to hear that his girlfriend approves too!
We appreciate your continued support and are thrilled to hear that you are ordering another bed for your furry friends. If there's anything else we can assist you with or if you have any more stories to share, please feel free to reach out. We're here to ensure both you and your pets have a fantastic experience with our products.
Thank you for choosing MrFluffyFriend™!
Sarah
Team MrFluffyFriend™
The pet beds are great. Had to get a second one. My cat never leaves her bed, but I wanted to put one outside for her to be warm and comfortable all the time. Thank you!
Products used:
Pet bed
Dear Aris, thank you for your wonderful feedback! We're thrilled to hear that your cat loves our pet beds so much that you had to get a second one. Ensuring your furry friend's comfort and warmth is our priority, and we're delighted that our beds have made such a positive impact.
If there's anything else we can assist you with or if you have any more four-legged family members who might benefit from our products, please feel free to reach out. We're here to ensure your pets have the best possible experience with MrFluffyFriend™ products.
Thank you for choosing us!
Sarah
Team MrFluffyFriend™
This item was packed in a very, very small bag. I did not unwrap it, knowing what was inside wasn't the dog bed I ordered: an XLG. I told the company I wanted to return it because I knew it wasn't what I had ordered. They debated me over ten times over email. Finally, they said I could return it, but it had to be shipped to China! The item was shipped from NJ. I told them had I known their return policy mandated a return to be sent to China; I told them I would NEVER have ordered it.
Eventually, I opened the bag, and not to my surprise; this was not the dog bed I had ordered! It was a cat bed! This bed is NOT extra-large (see what I ordered). I emailed them again and said, "I told you this wasn't what I ordered and expected a full refund.' I said I would ship it back to where it came from, JANE, NJ. This company, BTW, is shady; Google them.
Tip for consumers:
RETURNS NEED TO BE MAILED TO CHINA AT THE CUSTOMER'S EXPENSE. THIS WAS NOT NOTED ON MRFLUFFY'S WEBSITE. NOTE: THIS PACKAGE CAME FROM NJ
Dear Teresa,
Thank you for your review and we are sorry to know about your experience. Please feel free to reach out to info@mrfluffyfriend.com via email with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Item was not as expected. No option for a return. You should give customers the option to return item free of charge if not pleased with purchase. Poor customer service. Very disappointing.
Dear Nicole, we're sorry to hear about your experience. Customer satisfaction is our top priority, and we apologize for any inconvenience. Unfortunately, you didn't provide your order number for us to check anything. Please reach out to our support team at info@mrfluffyfriend.com to discuss your concerns further and explore potential solutions. We value your feedback and are committed to ensuring a positive experience for all our customers.
Sarah
Team MrFluffyFriend™
My order has not arrived. Tracking number not recognised by Australia post. Emails just get generic replies. I wish I had looked at reviews before I ordered. DO NOT USE this company.
Tip for consumers:
Don’t use it.
Products used:
pet bed but never arrived. Free shipping but ? Where from. I believe if you try to return you have to send to China at high cost but I never received the product at all.
Dear Kim,
Thank you for sharing how you feel. I apologize if the shipment time didn't turn out the way you expected it to be. We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com.
I received the catastrophic Fluffy bed, a package the size of a box of corn flakes, bed made with a VERY light material. Weighed about 1 kilo.
My dog lay once on it and deformed it. I had ordered a large bed, but receive a medium. So thin, that the weight of the dog makes him touch the ground. You give 30 days warranty. I paid 98$ for it. To return it, I was obliged to get your tracing system, $ 100, plus the cost of stamps. A real joke. Fluffy people does not need tracking, but that is his way not to give your money back. This is dishonesty. I was so frustrated that I threw the dog bed in the trash. Their passion for the comfort of our four-legged friends is the greatest hypocrisy coming from this country.
When I complain, I receive that kind of letter. (make shorter) "Please know that we take pride in providing the best quality of products. We'll use your feedback so that we can improve it. Call us for further help. We will give 15% of refund if you keep the bed. Thank you for helping us to improve our service.
Gilles Dubois
That is all the help you will receive from this people.
Tip for consumers:
I paid 98$ for the bed but the people in China obliged unhappy customer to get a 100$ track and trace on the parcel . So, in fact there is no money back if your are not happy with the product
Products used:
Bed for dog
Hi Gilles, thank you for sharing your feedback. We apologize for the experience you had with our pet bed and for any inconvenience caused. We strive to provide high-quality products and customer satisfaction. We understand your frustration with the size and durability of the bed and the return process. Your feedback is valuable to us, and we will take it into consideration for future improvements. If there's anything else we can do to assist you, please don't hesitate to email us again at info@mrfluffyfriend.com. Your satisfaction is important to us, and we appreciate your feedback.
Sarah
Team MrFluffyFriend™
My dogs had no interest in the bed and so I called under the guarantee, and was told I would need to pay to ship the bed back to China. I'm guessing they don't get many returns. Really disappointed.
Dear Nancy, we're sorry to hear about your experience with the bed and the return process. We value your feedback, and we apologize for any inconvenience caused. Your comments will be considered as we continuously work to improve our services.
Unfortunately, you didn't provide your order number for us to check anything. If you have any further questions or need assistance, please don't hesitate to reach out at info@mrfluffyfriend.com. We're here to help and ensure your satisfaction.
Best regards,
Sarah
Team MrFluffyFriend™
If you buy a bed you will spend hundreds of dollars for a bed that is Slightly better than dollar store junk! Don't waste your time! It's is a total scam and complete garbage!
Dear Bonnie, we're genuinely sorry to hear about your disappointment with our product. Your feedback is important to us, and we take it seriously. We aim to provide high-quality items that meet your expectations, and we apologize if we fell short in this instance.
Unfortunately, you didn't provide your order details for us to check anything. If you have any specific concerns or if there's anything we can do to address your experience, please feel free to reach out. We're here to assist and improve.
Thank you for taking the time to share your thoughts.
Best regards,
Sarah
Team MrFluffyFriend™
Placed my order October 2, still haven't received anything but shipping excuses.
Horrible people! They blame their shipping company but take zero responsibility.
Products used:
XXL dog bed
Dear Chris,
We apologize for the delay you've experienced with your order. We understand your frustration and take this feedback seriously. We'll investigate this issue and ensure that you receive your XXL dog bed as soon as possible. Our team is working to improve our shipping process and communication. Thank you for bringing this to our attention.
Sincerely,
Sarah
Team MrFluffyFriend™
I'm still waiting on you mrfluffyfriend.
Not satisfied at all.
It has been 29 days since I placed my order.
Refund refund refund!
Order number *******
Reported you to PayPal
Tip for consumers:
Fraud
Products used:
XXL dog bed
MY ORDER #******* - WAS NEVER DELIVERED - I WANT A REFUND IMMEDIATELY. YOU WITHDREW MY MONEY ON 5. 2. 22. IT IS NOW 6. 1. 22 AND I NEVER RECEIVED IT. PLEASE REFUND MY MONEY AND RESPOND TO THIS EMAIL. I REPORTED THIS TO THE FEDERAL TRADE COMMISSION.
Report number: *******
VIRGINIA BOLINGER, ESQ
*******463
Tip for consumers:
EVERYONE WHO DID NOT RECIEVE THEIR DELIVER NEEDS TO REPORT THE SCAM TO THE FEDERAL TRADE COMMISSION. https://reportfraud.ftc.gov/?orgcode=TFMICF
Hello Virginia, Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. Your tracking information showed delivered to your address but it's possible that it may have been stolen from the property or misdelivered by USPS which is beyond our control. We are sorry for what happened. You may contact us via email if you need further assistance.
Yes, this bed looked amazing and the reviews on their website sounded great! So I ordered one. It took me several weeks to get the bed and when I did I thought it was a joke. It was packed in a cube form inside plastic wrapping. There were no instructions, or even a notice from the company. The bed was flat so I e-mailed Customer Service and received instructions that said to allow it to sit for 2-3 days until it fluffed up, and also to give it a slight shake to move the stuffing around. I followed their instructions, but unfortunately nothing happened. Sure there is stuffing inside, however it is all clumped together and doesn't spread apart. It's now been 3 weeks, and the bed has not fluffed up. I contacted them to see how to return it. Well...you need to return it on your own, pay for it on your own and the company is in China. It would cost me more than half of what I originally paid to do this. They also offered a 10% discount on the total cost if we decided to keep it. I threw my hands up, promised myself to read ALL reviews and decided to keep it and donate it to a shelter, besides my dog did not want to sleep on it. So my review is simple DO NOT BUY FROM MR. FLUFFY FRIEND!
Tip for consumers:
I wish I would have checked other review sites instead of the companys.
Products used:
None
Dear Mary, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Feedbacks like yours help us improve our products and service. Please don't hesitate to reach out to us at info@mrfluffyfriend.com if you need further assistance.
The bed is almost perfect! Zeus and Athena love the bed, they take turns lying in it. The only thing is that it is thinner the I expected. I am assuming the smaller the bed the more cozy it is.
Products used:
Dog bed.
Thank you for your pawsome feedback, Laura! We're thrilled to hear that Zeus and Athena are enjoying their MrFluffyFriend™ bed. Our beds are designed to provide maximum coziness, and we appreciate your understanding of the size-to-coziness ratio. If you have any further questions or need assistance, feel free to reach out. Happy lounging!
Best regards,
Sarah
Team MrFluffyFriend™
I don't like to write negative reviews on a products, but prospective buyers should be aware with this purchase. What the company describes and what they picture on their website and what you receive are very different. My husband found this product and ordered it. We were looking forward to receiving the bed, as the pictures show it as full, dense and comfortable. To say we are disappointment by what we received is an understatement. I feel defrauded by false advertising. This bed has zero support, it is not full or dense, somewhat of a flat pancake. It is made of cheap clumpy foam that you can feel throughout. It will likely fall apart within a few months if not sooner. The quality is like the cheap and horribly made stuffed animals you win at a fair or as a video game prize. I contacted the company within hours of receiving the product, it took 48 hours for them to get back to me and two additional emails to get the return info. Not only is at your own expense to send this substandard product back but you have to send it back to China. We paid $83 for this and quite honestly, we wouldn't recommend if it were $20.
Products used:
I am stuck right now because the return shipping is to China. It is going to cost me more than the product to send it to China.
Dear Janna, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Please feel free to reach out to info@mrfluffyfriend.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Just received this poor excuse for a dog bed quality is truly rubbish nothing like what was advertised I'm afraid I wish I'd read all the reviews on this company before I ordered shame on them for not being truthful re the quality I ordered X-Large it's not big enough for my cat very disappointed.
Dear Lisa,
Thank you for sharing your feedback with us. We apologize that we didn't meet your expectations. We want to discuss this with you, so could you please reach out to us at info@mrfluffyfriend.com. We would like to make things right and hope that you will give us another opportunity to do so.
It was instant love for the dog bed by both of the dogs! They wouldn't cuddle together, so a second bed was purchased! Now both are happy in their own fluffy beds!
Products used:
Fluffy beds for the dogs
Dear Jody, we're thrilled to hear that your furry friends instantly fell in love with our MrFluffyFriend™ beds! It warms our hearts to know that they're now happily nestled in their own fluffy beds. Thank you for choosing our products to bring comfort to your pets. If you ever need anything, feel free to reach out. Happy cuddling!
Best regards,
Sarah
Team MrFluffyFriend™
Henkie absolute loves his new bed, fast delivery for international shipment of 7 days. Fast reply from customer support within 2 hours. Overall satisfied
Hello Jaap, Getting positive feedback from fur parents we serve is always a joy. Thanks a lot!
As others are saying, this is a ripoff product - which takes way too long to ship for what it is: Junk
Be suspicious of the positive reviews... which makes you wonder who those folks really are?
Hi Jeff, we apologize if it took longer than you expected for your order to be delivered and you're not satisfied with the product.
Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
Gain trust and grow your business with customer reviews.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Dear Cameron
We appreciate your feedback and apologize for any inconvenience. Our goal is customer satisfaction, and we take your concerns seriously. Unfortunately, you didn't provide your order number for us to check anything. Rest assured, we are actively addressing issues with returns to provide a smoother experience. We value transparency and continuously strive to improve. If you need further assistance, please send us email at info@mrfluffyfriend.com. Thank you for bringing this to our attention.
Sincerely,
Sarah
Team MrFluffyFriend™