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MrFluffyFriend has a rating of 2.2 stars from 421 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MrFluffyFriend most frequently mention customer service, dog bed, and credit card problems. MrFluffyFriend ranks 681st among Pets sites.
This company responds to reviews on average within 14 hours
I love my dog's new bed! It is pearl white and sort of adds a bit of luxury to my bedroom! Since my dog mainly uses our bed, she hasn't discovered her new fluffy bed but she will, in time. If not, I'm going to snuggle up in it!
They make this bed look super fluffy and nice, but it's so deceiving. It's not thick or well cushioned, the only thing fluffy is the furry type fabric that makes it appear thick. I purchased 2 XXL sized beds for my fur babies at $80 each. I assumed they would be nice, fluffy, good quality BUT one only lasted one night. The thickness is just a tad taller than my Burt's Bees tube of chapstick that I placed next to it to show size on my picture I posted.(ZOOM IN to see the chapstick). My dog had a hole in one of the supposed "quality" beds and the cotton that it's stuffed with is minimal. I emailed and they are willing to give me $12 back. Totally a waste of money! I've bought much cheaper beds that have never been torn up. I just thought these would be super nice for my sweeties. Bad choice and $160 lost.
Place an order for 2XL dog beds which arrived on different dates from different locations. The first bed I received stunk like fish and had almost no padding. Every after a full day outside in the sun the smell did not go away and my dogs refused to lay in the bed. I contacted customer service and they offered provide a 15% refund. If I wanted a full refund I was responsible for the shipping. They then gave me an address in China to return the beds. The US Post Office stated it would be over $800 to ship the box to the address in China. DO NOT ORDER FROM THIS DISREPUTABLE COMPANY!
Tip for consumers:
That the company is a ripoff!
Products used:
None
Very very untruthful with there shipping dates. My order has been sitting in a warehouse ( LOCATED APX 40-50 MILES AWAY FROM MY HOME) since 12-15-22 and the USPS is still awaiting the item as of todays date 12-26-22. UPDATE 12-27-22 PACKAGE IS STILL AT THE WAREHOUSE.just asked for a full refund.cant wait to see how that goes.NEVER RECD THE ITEM.THEY ARE NOW TELLING ME I MUST NOW FIGHT WITH THE UPS FOR A REFUND OF A LOST PACKAGE. WILL INSTEAD FILE A REG E WITH MY BANK AND LET THEM FIGHT IT OUT FOR A FULL REFUND.
Tip for consumers:
STAY AWAY FROM.NO CUSTOMER SERVICE.THE TRACKING INFO THEY SENT ME SAYS THE ITEM HAS BEEN BEEN WAITING for THE USPS SINCE 12-15-22 ON LONG ISLAND, NY.i am in NJ.why 11 days????
Products used:
xxl dog bed (PURCHASED-NEVER RECD)
Dear David,
Thank you for bringing your experience to our attention. Our sincere apologies for the inconvenience caused. If the tracking information showed your package as delivered to your address but you didn't receive it, it's possible that it may have been stolen from the property or misdelivered by the carrier which is beyond our control. We are sorry for what happened. You may contact us via email at info@mrfluffyfriend.com if you need further assistance.
I bought 2 x beds which were the wrong size. I emailed to let them know I wanted to swap them and they said do not pick up the last bed from the post office and it will be returned and I will get refund so I can purchase the new one - only we had 2 beds which came seprately so I collected the bed from Aus Post and then put both of them into a large envelope and returned to the "return address". Inside package both beds were still in original wrapping. No nothing for months. Followed up only to find out that the return address in NSW has apparently discarded the beds as they were meant to be returned to CHINA by me in a different way that was not told to me when I requested the return. Now they want me to go to NSW (From VIC) knock on the PO Box and get my "discarded" beds back from there and repost to CHINA. LOL. Wasted $169.10 DO NOT BUY FROM HERE.
Tip for consumers:
DO NOT BUY FROM THIS SITE. It might be cheap but we need to help out our small businesses here is Australia...
Hello Kari, It's hard to hear that you had a negative experience. Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours.
Do Not Oder! They do not respond. First time I sent an email asking when my order would be mailed and they said it was in production. That was over a month ago. Now the do not respond to my emails.
Tip for consumers:
They seem to be a scam with fake reviews!
Products used:
None
Hello Antonio, We definitely would love to resolve this matter with you. You can contact us via email at info@mrfluffyfriend.com.
The cat adores her, sleeps in her all day. Came well packed and odorless. Recommend! Love the color! And extremely fast shipping! Will order a few more colors now as a backup :)
Dear mnunso, thank you so much for your kind words! We're thrilled to hear that your cat loves our product and that it arrived safely and quickly. We appreciate your recommendation and look forward to providing you with more options in the future!
Do NOT use this company. I ordered a dog bed on 27/11/22. Their courier, EVRI received it on 2/12/22. They allegedly delivered it on 29/12/22 in the evening when we were at home. The doorbell did NOT ring.
The response from MrFluffyfriend is that the company
'does not cover items that are lost or stolen in transit if the package is marked as "Delivered" by the carrier without the insurance to protect your shipment.'
They do not offer insurance for their products via their website and ignore the fact that my contract is with them, not EVRI. The courier won't respond to a request for a photo of the delivery address.
Via Instagram the retailer then sent a photo of the delivery site which is NOT our house or any of our neighbour's properties. Then, again via Instagram they revealed that they had another person's name and address on my order - and gave me those details in a message. When it was pointed out that they were in breach of GDPR in doing so, they took the message down. Since then they have been silent. I have had to ask our credit card company for charge back as this retailer is incompetent and has zero intention of giving me a refund for their appalling service.
Tip for consumers:
Don't use Mrfluffyfriend on any account!
Products used:
Dog bed
Dear Jill,
Thank you for bringing your experience to our attention. Our sincere apologies for the inconvenience caused. If the tracking information showed your package as delivered to your address but you didn't receive it, it's possible that it may have been stolen from the property or misdelivered by the carrier which is beyond our control. We are sorry for what happened. You may contact us via email at info@mrfluffyfriend.com if you need further assistance.
My pups love the fluffy bed! It's like a bean bag chair for pups. Love it! Had to buy another one. The sizes run small so be sure to check the Measurements. Otherwise it's a great buy
Products used:
Pet Bed
Hello Royal, thank you for sharing your positive feedback with us! We're thrilled to hear that your pups are loving their MrFluffyFriend™ bed—it's like a cozy bean bag chair for them. We're glad you're enjoying it so much that you've decided to buy another one. Your note about checking the measurements for sizing is valuable advice for our fellow pet lovers.
If you ever need anything else or have more stories to share about your pups, feel free to reach out. We're here to help and ensure your furry friends have a wonderful experience with MrFluffyFriend™.
Best regards,
Sarah
Team MrFluffyFriend™
DO NOT ORDER FROM THIS COMPANY! I ordered on November 22 and still have not gotten my $143 dog beds. They take 24 hrs. To respond to emails, and the responses are vague and lack any sense of customer concern. If I had known it would take so long even to just get a "shipped" email for an order- which wasn't until Dec. 3rd-, I would have given our new address since we were moving a week later. I emailed, the company said they were not able to change it even though the items had not shipped yet. It's now December 28th and no dog beds. I have called the post office, gone into the post office, checked the tracking. As far as I am concerned, the company should be looking for my items that are lost in the holiday mail clutter! As a courtesy for being a paying customer, why am I doing all this work and spending my time driving to post offices and making calls that take forever?! I AM OUTRAGED AND WANT MY MONEY BACK.
Dear Tricia,
Thank you for letting us know about this. I am sorry to learn that you haven't received your order yet. We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com.
What a ridiculous company! DO NOT ORDER FROM THEM! Save your time and sanity. I ordered a bed for my dog. My mom wanted it since it's more her dog. They do not give different shipping rates/days. My dog passed unexpectedly before the bed even shipped. I cancelled my order before the bed even shipped. There was nothing they could do for me. So I finally got the bed. It was packaged in a ridiculous fashion, no padding, etc. Just balled up and wrapped in a piece of plastic. It was not comfortable or anything I'd want my dog in. They made me pay to ship it back and wouldn't even include a shipping label and I had to request what address I was sending it back to, since their address wasn't on my package. I had to fill out a long customs paper and had to keep getting in line at the post office since I had no idea how to fill out the customs paper. Since the bed comes from CHINA! I wish I would have known that to begin with, or I never would have ordered it. It cost me $28 in shipping since they demand a track and shipping when returning. A huge waste of money and time. Crappy product and crappy customer service. I hope they go out of business soon! Surprised they can even have a business.
Tip for consumers:
DO NOT ORDER FROM MR FURRY FRIEND! Not worth any of your time or money
Products used:
None. Crappy company all around!
Dear Autumn,
Thank you for bringing your experience to our attention. First of all, we're sorry to learn about your dog's death. We also apologize if it took longer than you expected for your order to be shipped and the return process didn't turn out the way you expected it to be.
We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can look for a solution together. You can contact us via email at info@mrfluffyfriend.com.
I was hopeful this bed would be high quality but I am disappointed it's cheap Chinese crap that my dog cannot use!
Products used:
Large dog bed
Dear Adam,
We're genuinely sorry to hear about your dissatisfaction with our product. MrFluffyFriend™ aims to provide high-quality products and exceptional service. We'd like to address your concerns promptly. Please contact our customer support at info@mrfluffyfriend.com with your order details, and we'll work towards resolving this issue to ensure your furry friend's comfort.
Best,
Sarah
Team MrFluffyFriend™
The company is a scam and a fraud. I received the MrFluffy friend dog bed - first it was the wrong size. Second it smelled HORRIBLE. I have written to customer support at least 50 times and they keep telling me to measure it. I have sent them 50 photos and measurements. Now that the 30 day expiration is close, they are telling me to return to the address on their FAQs page. THERE IS NO PHYSICAL ADDRESS TO RETURN THIS PIECE OF CRUD TO. THIS COMPANY IS STEALING YOUR MONEY AND WILL NEVER REFUND ANYTHING. THEY DO NOT HAVE A 100% SATISFACTION GUARANTEE. I AM NOW GOING TO JUST DISPUTE WITH MY CREDIT CARD COMPANY
Tip for consumers:
DO NOT WASTE YOUR MONEY OR YOU WILL BE FRUSTRATED LIKE I WAS
Products used:
I AM STUCK WITH A DOG BED I CAN'T USE THAT WILL GO IN THE TRASH BECAUSE IT'S A PIECE OF CRUD. IF I COULD GIVE 0 POINTS I WOULD BUT 1 IS THE LOWEST YOU GO
Dear Ronit,
Thanks for your feedback. We’re so sorry to know you were disappointed with our product. We’ll do our best to address your concerns.
Kindly send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hear from you!
This company is garbage they never sent my dog bed and they keep giving me the run around! I'm gonna have to dispute with credit card
Dear Charles, we sincerely apologize for the inconvenience you've experienced. Our team would like to investigate this issue urgently to ensure a swift resolution. However, you didn't provide your order number for us to check. Please rest assured that we take your concerns seriously. If you could send us an email at info@mrfluffyfriend.com, we'll expedite the process and keep you updated.
Thank you for your patience.
Best,
Sarah
Team MrFluffyFriend™
All OK.Do not be afraid to purchase this bed, it is wonderful! I throw it in the washer and the dryer and it comes out as soft as when I first bought it, and hold its shape! Great purhase!...
Hello Aspen, Getting positive feedback from fur parents we serve is always a joy. Thanks a lot!
We purchased (2) so called "orthopedic" in different sizes for our older dogs, $60 and $45. Upon receiving they were nothing but a cheap piece of egg crate foam with cover. Cover had zipper but no way to get it off to wash. An even bigger issue was the foam smelled toxic and even after spraying with lysol and airing out for days, no improvement. We contacted Mr. FluffyFriend and asked for return address. They gave us the run around for a week offering us small discounts to keep the beds that we didn't want. Who wants their dogs sleeping on something with a toxic smell? Finally (2) weeks after they shipped to us from New York, they gave us a return address in CHINA! We took to Post office and the cost to ship the (2) beds to CHINA was more than the original cost of beds. PO told us it was doubtful they would even get to CHINA in the (2) weeks remaining of Mr.FluffyFriend's so called 30 day guarantee. It took a week to get them, another week fighting with company for return address. Since they do offer a return policy, even though it had to be sent to CHINA, American Express said we couldn't dispute the charges and get our money back. Everyone out there should think twice about doing business with this company. If you aren't satisfied with purchase, no way to return since everything goes back to their sweat shop in CHINA. They have found a way to get around the Federal laws in place that credit card companies have to follow.
Dear Jody, we're sorry to hear about the issues you faced with our products and customer service. We take these matters very seriously and we apologize for any inconvenience caused. We appreciate your feedback and will do our best to improve our products and services. We hope you can understand that we have a return policy in place to ensure customer satisfaction, and we regret that our return address in China caused additional inconvenience and cost. Please feel free to reach out to us if you have any further concerns or questions.
Our dogs love their new pillows. Shipping is slow, so be aware. It is a great product. See the Pics.
Tip for consumers:
They need to be clear about the shipping time. Do not publish a tracking number if it has not shipped. Also, if you want this review service to provide proof of purchase, provide something at the time of purchase so it is easy—a clumsy review process from the vendor side.
Products used:
Dog Pillows
Dear Sean, we appreciate your feedback and are delighted to hear that your dogs love their new pet beds. We'll certainly take your shipping time comments into consideration for future improvements. Thank you for sharing the pictures as well. Your dogs are so adorable!
Your input helps us enhance our service. If you have any more questions or need further assistance, please don't hesitate to reach out.
Warm regards,
Sarah
Team MrFluffyFriend™
Very poor quality, don't waste your time or money! The website does not represent the truth about the product, and they do not live up to their claims about customer service.
First the sizing... I ordered based on Mr. Fluffy Friend's fit guide, but the Medium and 2XL are barely big enough for my Boston Terrier/Pug and Black Lab.
Second, the stuffing in these beds is completely inadequate. Aside from the ring that forms the sides of the bed there's no base at all, just a bit of random stuffing in the liner. This is useless, especially for our older dog that has arthritis and needs the cushioning.
Third is the representation of the bed as being 'machine washable', which is the main reason that I ordered them. Although the website does not say that the 'cover' is removable for washing, for customers that need a big bed for a big dog this is assumed. However the covering is not a removable, washable cover at all, but the whole bed is to be thrown in the washing machine! Larger beds are clearly too big for most machines, so the washing instructions address this by simply stating to 'hand wash' the bed... seriously? What an absolute JOKE.
Last but not least, when I requested to return them for a full refund I was told I had to return them at my expense (and within 30 days) to some depot in China! Clearly this would cost more than what I originally paid. As an alternative I was offered a meager 15% refund to just keep the beds, which I don't want as they're garbage. Everything about this company and their products is a load of BS. I am still going back and forth with their Customer Service people, and will lodge formal complaints if necessary. My advice? These guys are scammers - don't waste your money or your time!
Tip for consumers:
Free shipping to the customer, but took almost 3 weeks. No free shipping to return, and the cost is on the customer... and they don't have return depots anywhere but CHINA!!! What a scam.
Products used:
2 dog beds, sizes Medium and 2XL
Dear Colleen, we sincerely apologize for the inconvenience you've experienced with our products. We appreciate your feedback and take it seriously. We strive for customer satisfaction, and it's disheartening to hear about your experience.
Regarding sizing, we understand your concerns and will review our fit guide to ensure it accurately represents the dimensions. We also appreciate your feedback on the stuffing and machine-washability, and we'll work on improving these aspects for our future products.
As for the return process, we are actively looking into more convenient options for our customers. We apologize for any frustration caused by the current return process and will take steps to address this issue promptly.
Please continue working with our Customer Service team to find a resolution that satisfies your concerns. We value your input, and your experience will guide us in making necessary improvements.
Thank you for bringing these issues to our attention, and we are committed to enhancing our products and services.
Sincerely,
Sarah
Team MrFluffyFriend™
CRIMINALS DO NOT GIVE CREDIT CARD
CRIMINALS DO NOT GIVE CREDIT CARDCRIMINALS DO NOT GIVE CREDIT CARDCRIMINALS DO NOT GIVE CREDIT CARDCRIMINALS DO NOT GIVE CREDIT CARDCRIMINALS DO NOT GIVE CREDIT CARDCRIMINALS DO NOT GIVE CREDIT CARD
Tip for consumers:
CRIMINALS DO NOT GIVE CREDIT CARDCRIMINALS DO NOT GIVE CREDIT CARDCRIMINALS DO NOT GIVE CREDIT CARDCRIMINALS DO NOT GIVE CREDIT CARDCRIMINALS DO NOT GIVE CREDIT CARDCRIMINALS DO NOT GIVE CREDIT CARD
Products used:
CRIMINALS DO NOT GIVE CREDIT CARDCRIMINALS DO NOT GIVE CREDIT CARDCRIMINALS DO NOT GIVE CREDIT CARDCRIMINALS DO NOT GIVE CREDIT CARDCRIMINALS DO NOT GIVE CREDIT CARDCRIMINALS DO NOT GIVE CREDIT CARDCRIMINALS DO NOT GIVE CREDIT CARD
Hello Clive, we want to make sure your concern has been addressed. You can contact us via email at info@mrfluffyfriend.com.
Our dog Mack loves his Mr Fluffy friend bed, choosing it over his others.
He snuggle into the sides and sleeps really soundly.
Hi Katherine, thank you so much for sharing your positive experience with us! We're thrilled to hear that Mack is enjoying his pet bed and finding it to be his preferred choice among others. It warms our hearts to know that he snuggles into the sides and sleeps soundly. We appreciate your support and hope that Mack continues to have many cozy and restful nights in his MrFluffyFriend pet bed. If you have any further questions or need assistance, please don't hesitate to reach out.
Sarah
Team MrFluffyFriend™
I ordered 2 beds for my dogs they arrived 2 weeks apart. Trying to get a refund on1 as it was not opened.
Tip for consumers:
Go elsewhere. Not worth the trouble. Poor quality, poor service
Products used:
XXL dog beds. Never fluffed up. Sent one bed back Priority. Mail. They picked it up at the Post Office. Still waiting on refund. NO TELEPHONE number for customer service. Stay far far away.
Hello Melody. I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product and service. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
They have given three different shipping number and parcel companies, please keep away I wish I had read up on them first!
Hello Lisa, I want to make sure that this matter is resolved. Please send us an email. We will be waiting for your message.
Good product. My dog loves his new bed. I was kept informed about the progress of the order. Arrived well packaged.
Products used:
Bed
Thank you for your kind feedback, Fenne! We're thrilled to hear that your dog loves his new bed. At MrFluffyFriend™, we strive to create products that bring joy and comfort to our furry friends, and it's wonderful to know that your dog is enjoying it.
We take pride in providing excellent customer service, and we're glad you appreciated being kept informed about the progress of your order. Ensuring a smooth and well-packaged delivery is part of our commitment to customer satisfaction.
If you ever need anything else or have any further questions, please feel free to reach out. We're here to assist you and your fluffy friend in any way we can.
Thank you again for choosing MrFluffyFriend™.
Sarah
Team MrFluffyFriend™
The orthopaedic bed was not very fluffy or thick. Returns have to go to China which is not on website.
Tip for consumers:
Need to send any refunds to China address although shipped in UK. This is not stated in their refunds
Policy or on their website. Cost of returns is not practical. Misleading.
Dear Janet,
We appreciate your feedback and apologize for any confusion. We strive to provide a delightful experience with our MrFluffyFriend™ products. We're sorry to hear about your disappointment with the orthopaedic bed. We'll certainly look into making our product descriptions more transparent.
Regarding returns, we understand your concern. To enhance our service, we are actively working on improving our return process, including a clearer policy on international returns. Thank you for bringing this to our attention. If you have any further questions or concerns, please feel free to reach out to our customer support team again.
Best regards,
Sarah
Team MrFluffyFriend™
I ordered two of these beds. I have not received either and have contacted the seller with no joy. Instead they sent me a link to this site! Well what can they expect
This is their "explanation" and my reply
And if they want me to put a photo on the site - could they please deliver the beds
This is not acceptable - at the very least you could provide an ETA
Again, I would like a refund, if and when the beds arrive I will pay for them
Many thanks
Liz
On 24 Nov 2023, at 15:21, MrFluffyFriend <*******@mrfluffyfriend.com> wrote:
Thank you for getting in touch!
Due to an unusually high volume of parcels and limited airfreight capacity, there has been an unexpected delay in our shipping operations. This delay has affected many packages, and you might have noticed that the tracking information is either unclear or hasn't been updated promptly.
We sincerely apologize for any inconvenience this may have caused. Please be assured that we are in direct communication with the carrier to minimize the impact of this delay. We understand your concerns, and we want to alleviate any worry you might have – your order is still on its way!
The shipping company is doing their utmost to expedite deliveries, and they have advised us to request your patience during this time. They are working diligently to ensure your package reaches you as soon as possible. Please note that international shipping can sometimes take a bit longer due to customs procedures and other factors.
We genuinely appreciate your understanding and patience during this situation. If you have any further questions or concerns, please don't hesitate to reach out.
Sincerely,
Rose and your MrFluffyFriend Team
Tip for consumers:
I would like a bed for my dog
Products used:
My dog sleeps on the floor
Dear Liz, we sincerely apologize for the inconvenience you've experienced. Our team is committed to addressing your concerns promptly. Expect a follow-up email shortly with detailed information about your order and an estimated delivery date. We appreciate your patience and understanding.
Best regards,
Sarah
Team MrFluffyFriend™
Nondisclosure that cover is NOT REMOVABLE!
Nothing on order site or on packaging to show CANNOT BE REMOVED.
I bought XL 39" would never fit in a washer.
COMPANY IS OVERSEAS AND NO RETURNS
NO REFUNDS.
Products used:
Dog bed
Thank you for sharing your feedback, JC. We apologize for any confusion regarding the non-removable cover on our XL 39" pet bed. We appreciate your input and will work on enhancing our communication to make this detail clearer for our customers. We understand the importance of transparency and will strive to provide a better shopping experience in the future.
Best regards,
Sarah
Team MrFluffyFriend™
Super soft, very happy. It is come very fast. By this site of the survey found that day. We use the verson of the site for analytice subject and personalization them.The very nice color.
Hello Tm J., thank you very much for this wonderful review! We only want what's best for your beloved pets.
Gain trust and grow your business with customer reviews.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Hello Jim,
Thank you for bringing your experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. If you need further assistance, please contact us via email at info@mrfluffyfriend.com so we can look for a solution together.