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MrFluffyFriend has a rating of 2.2 stars from 421 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MrFluffyFriend most frequently mention customer service, dog bed, and credit card problems. MrFluffyFriend ranks 681st among Pets sites.
This company responds to reviews on average within 14 hours
I love my dog's new bed! It is pearl white and sort of adds a bit of luxury to my bedroom! Since my dog mainly uses our bed, she hasn't discovered her new fluffy bed but she will, in time. If not, I'm going to snuggle up in it!
They make this bed look super fluffy and nice, but it's so deceiving. It's not thick or well cushioned, the only thing fluffy is the furry type fabric that makes it appear thick. I purchased 2 XXL sized beds for my fur babies at $80 each. I assumed they would be nice, fluffy, good quality BUT one only lasted one night. The thickness is just a tad taller than my Burt's Bees tube of chapstick that I placed next to it to show size on my picture I posted.(ZOOM IN to see the chapstick). My dog had a hole in one of the supposed "quality" beds and the cotton that it's stuffed with is minimal. I emailed and they are willing to give me $12 back. Totally a waste of money! I've bought much cheaper beds that have never been torn up. I just thought these would be super nice for my sweeties. Bad choice and $160 lost.
This is a scam. The dog beds are so thin and has zero support. They are good at playing a trick on you! Be aware!
The fluffy dog nest arrived on time and well packaged. It's super soft and snuggly for our doggie friend Thanks R.G.
Products used:
Fluffy pet basket
Thank you for your kind words, Ruth! We're delighted to hear that the MrFluffyFriend™ pet bed brought comfort to your furry friend. Our team works hard to ensure timely delivery and quality packaging. If you ever need anything else for your pet, feel free to reach out.
Warm regards,
Sarah
Team MrFluffyFriend™
Excellent bed, very soft to the touch, perfectly sewn and with a bottom lining! Delivery to Nice in 9 days, faster no one delivered!
Dear Gusta, thank you for your wonderful review! We are thrilled to hear that you find our bed excellent, with its soft touch, impeccable sewing, and bottom lining. Your satisfaction is our top priority, and we're delighted that our product has met your expectations.
We also appreciate your positive feedback on the delivery time to Nice. We work hard to ensure timely and efficient deliveries to all our customers.
If there's anything else we can do to enhance your experience or if you have any questions, please feel free to reach out. We're here to assist you.
Thank you for choosing MrFluffyFriend™.
Sarah
Team MrFluffyFriend™
Delivery slow
But very pleased with calming dog bed when it arrived. I ordered the cream and it's a lovely colour. Milly absolutely loves it.
Hello Regina, thank you for your feedback regarding your recent purchase of our Anti-Anxiety pet bed. We're glad to hear that Milly is enjoying her new bed and finding comfort in it. We apologize for any inconvenience caused by the slower delivery time, the delivery delay is not a common situation, but we truly appreciate your patience. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to ensure that you and Milly have a delightful experience with our products.
Warm regards,
Sarah
Team MrFluffyFriend™
The selection of pet toys at this store is amazing. They have so many different kinds to choose from, and my pets have never been happier!
Hello Emma, thank you for your positive feedback! We're thrilled to hear that your pets are enjoying the toys you've purchased from us. Our team takes great pride in providing a wide variety of high-quality products for pets, and we're glad to hear that it shows. Thank you for choosing MrFluffyFriend™ for your pet's needs, and we hope to continue providing great products for you and your furry friends in the future.
Sarah
Team MrFluffyFriend™
The customer service from this company is awesome my package was lost and they send a new one the next day to me
Products used:
dog bed from mrfluffyfriend
Hi Jacob, thank you for your positive feedback! I am sorry to hear that your package is lost. This is definitely not a common situation. However, we are glad to hear that our customer service team was able to resolve the issue with your package promptly. Please don't hesitate to reach out to us if you need any further assistance.
Sarah
Team MrFluffyFriend™
This is my go-to pet store for all my furry friends' needs! They have a great selection of products at affordable prices.
Products used:
mrfluffyfriend anti anxiety pet bed
Dear Emma, thank you for your kind words and for choosing MrFluffyFriend as your go-to pet store! We are pleased to hear that you have found our selection of products to be affordable and satisfactory for your furry friends' needs. We appreciate your loyalty and look forward to continuing to provide you with high-quality products and excellent customer service.
Sarah
Team MrFluffyFriend™
My dogs (Beagles) destroyed Mr Fluffy Friend within 60 minutes of arrival.
You may as well flush you money down the toilet
Hello Jamie, We are terribly sorry to know you are unsatisfied with our product. We have created our beds from materials that we trust. However, we cannot guarantee against the damage pets can cause, after all, dogs can chew through solid bone so NO fabric is safe. Thank you for understanding.
Tried for the past 2 mths 2023 to contact MRFluffy to NO avail ref $60 NOT recd dog bed order for my kids dogs.
Contacted their appt front desk MARIS and they too have not gotten this dog bed in SEATTLE after also checking their additional lg pkg room.
This MUST be a scam using our pets as a ploy!
C
Products used:
Pet bed
Hi CF, thank you for sharing your feedback. This is not a common situation. I want to be able to check the status of your order. Can you send us an email at info@mrfluffyfriend.com? We hope that you will give us an opportunity to make this right for you.
Travelled half the world to get here but I'm very happy! Love this product very much and i am satisfied thanks.
Hello Sheikh, that's amazing! Thank you very much for your review!
Benji loves his new fluffy bed.
He takes it all over the house, usually to have us in his sight line! Then he cosies up and has a nap.
Thank you for sharing your delightful experience with us, Micha! We're thrilled to hear that Benji is loving his new MrFluffyFriend™ pet bed and finding comfort in it. It's heartwarming to know that he carries it around the house to stay close to you. We designed our beds with both comfort and convenience in mind, and we're glad Benji is enjoying the cozy napping spot. If you have any questions or need further assistance, please feel free to reach out. Wishing Benji many more cozy and restful naps!
Sarah
Team MrFluffyFriend™
I ordered 4 items totaling around $150.00. I have not received the products nor a response from customer service.
Tip for consumers:
Buy from some else
Products used:
Nothing has arrived
Dear Lee,
Thank you for bringing this to our attention. We are sorry to hear that you still haven't received your order amounting to $150.00. This is not a common situation as we always strive to deliver items within our promised delivery period. We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com.
Quality, size, returns, customer service, you name it, this is the worst Chinese-made product. Don't buy it!
Dear Amy, we're truly sorry to hear about your disappointment. We value your feedback and take it seriously. Unfortunately, you didn't provide your order number for us to check anything. If you have any specific concerns you'd like to address or if there's anything we can assist you with, please don't hesitate to reach out to us at info@mrfluffyfriend.com. We're committed to providing the best possible experience to our customers.
Best regards,
Sarah
Team MrFluffyFriend™
I purchased MrFluffy bed for my pup who is very anxious. The description of this bed was very true to fact. She absolutely loves it!
Products used:
Fluffy bed
Thank you so much for choosing MrFluffyFriend™ for your pup, Rebeca! We're thrilled to hear that our MrFluffyFriend™ bed has been a great fit for your anxious furry friend. Your satisfaction is our top priority, and we're delighted that the bed has lived up to its description and provided comfort for your pup.
If you ever need any further assistance or have any questions about our products, feel free to reach out. We're here to ensure that your pup continues to have the best experience with our products.
Thank you again for your kind words and for being a part of the MrFluffyFriend™ family!
Sarah
Team MrFluffyFriend™
I was a bit worried reading the reviews, I bought a medium sized bed for my cat, it's fine, soft and fluffy, better than expected.
Hello Carol, Thank you so much for the 5-star review! We only want what's best for your beloved pet.
All 5 star reviews are written by the company. Do not buy this product bad bad bad quality and what is shown on other videos
Tip for consumers:
don’t buy
Products used:
dog pillow
Hello N G., We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
No responses to multiple requests on e-mail. I want to cancel the order but nobody is listening. I'm worried that this is a scam company.
Dear Garry,
Thank you for sharing your experience with us. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
My dog loves his new bed! Soft and comfortable. He is very content lounging or sleeping in his new bed. So glad I got it for him.
Products used:
Pet bed
Thank you for sharing your wonderful feedback, Ronald! We're thrilled to hear that your dog loves his new bed. We designed it with comfort and coziness in mind, and it warms our hearts to know that your furry friend is enjoying it so much. If there's anything else we can do to make your pet's experience even better, please don't hesitate to let us know. We're here to ensure both you and your beloved pet are happy with our products.
Thank you for choosing MrFluffyFriend™!
Sarah
Team MrFluffyFriend™
Expect to wait forever to get your order if you get your order. I'm so angry with this company. Good luck.
Dear Sue B., we apologize for any inconvenience you've experienced. We understand your frustration and sincerely regret the delay in receiving your order. We would like to investigate this, however, you didn't provide your order number. Please send us an email at info@mrfluffyfriend.com so we can assist you further.
Thank you for bringing this to our attention, and we appreciate your patience.
Best regards,
Sarah
Team MrFluffyFriend™
Subject to description delivered in short times. Very nice product and I am satisfied by this product.
Hello Pallab a., We are happy to know you had a positive experience with MrFluffyfriend. Looking forward to seeing you again soon!
Not sure if she likes it because she won't stay in it. But definitely not big enough for two dogs, so absolutely false advertisement!
Thank you for sharing your feedback, Carla. We apologize for any confusion regarding the bed size. Our team is dedicated to ensuring accurate product information, and we appreciate your input. We would like to assist you but unfortunately, you didn't provide your order number for us to check anything. If you have any further concerns, please don't hesitate to reach out to our customer support team at info@mrfluffyfriend.com, and we'll be happy to assist you.
Best regards,
Sarah
Team MrFluffyFriend™
Shipping took a while but my Yorkie loves her bed. She even gets in it during the day. It's so soft.
Thank you for your feedback, Sue! We're delighted to hear that your Yorkie is loving the MrFluffyFriend™ bed. We appreciate your patience with the shipping process. If you have any further questions or concerns, feel free to reach out. We hope your furry friend continues to enjoy the cozy comfort of our product!
Best,
Sarah
Team MrFluffyFriend™
Complies with the description. I took a size 60cm for my Shih tzu and perfect. I recommend this seller.
Hello Diane, thank you so much for your wonderful review and recommendation. This means to us a lot here at MrFluffyFriend!
My dog Charlie is just a little pup and he loves the snuggle bed so much. It encloses him in so much comfort, no matter how he sleeps.
Products used:
Pet beds, Furniture brush
Hello Marie, we're delighted to hear that Charlie, your adorable pup, is enjoying the MrFluffyFriend™ bed so much! Providing comfort and coziness for our furry friends is what we're all about. Thank you for sharing your experience, and we hope Charlie continues to enjoy many comfy moments in his snuggle bed.
If you ever need anything else for Charlie or have any questions, feel free to reach out. We're here to ensure both you and Charlie have a wonderful experience with MrFluffyFriend™.
Sarah
Team MrFluffyFriend™
Product is complete garbage and they are scammers guaranteed means nothing if you must return within 30 and the return address is in China. DON'T WASTE YOUR MONEY!
Tip for consumers:
Product is complete garbage and they are scammers guaranteed means nothing if you must return within 30 and the return address is in China. DON'T WASTE YOUR MONEY!!!
Products used:
none
Hello Richard, Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our product and service with helpful feedback like yours.
Gain trust and grow your business with customer reviews.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Hello Johan, We try to constantly improve our products and services with helpful feedback like yours.