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MrFluffyFriend has a rating of 2.2 stars from 421 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MrFluffyFriend most frequently mention customer service, dog bed, and credit card problems. MrFluffyFriend ranks 681st among Pets sites.
This company responds to reviews on average within 14 hours
I love my dog's new bed! It is pearl white and sort of adds a bit of luxury to my bedroom! Since my dog mainly uses our bed, she hasn't discovered her new fluffy bed but she will, in time. If not, I'm going to snuggle up in it!
They make this bed look super fluffy and nice, but it's so deceiving. It's not thick or well cushioned, the only thing fluffy is the furry type fabric that makes it appear thick. I purchased 2 XXL sized beds for my fur babies at $80 each. I assumed they would be nice, fluffy, good quality BUT one only lasted one night. The thickness is just a tad taller than my Burt's Bees tube of chapstick that I placed next to it to show size on my picture I posted.(ZOOM IN to see the chapstick). My dog had a hole in one of the supposed "quality" beds and the cotton that it's stuffed with is minimal. I emailed and they are willing to give me $12 back. Totally a waste of money! I've bought much cheaper beds that have never been torn up. I just thought these would be super nice for my sweeties. Bad choice and $160 lost.
Since writing the review below, I have received the product I ordered. It's not worth the £52 I paid for it, but it's decent enough quality. I'm just pleased I received it after waiting so long. Customer services eventually emailed me back and a few weeks later I received my order.
I wish I'd looked for reviews before I ordered, but I stupidly trusted the company. I now know I've been scammed and they have £60 of my money. Product never received. No response to queries. STAY AWAY from them.
The beds are not as pictured! The beds are of very poor quality and despite their claims, only 1/2 of my Golden's body actually fits on the XXL. Not my idea of comfort or stress relief. Beds of better quality and at a fraction of the price are available from other retailers.
Some of the worst customer service received, feeling as though I'm being forced to keep/pay for these items.
I had ordered two beds but after receiving and opening the first (beds arriving at different times), I requested a return and later rejected the second package (never opening it).
The company did not grant my return request of the first bed and have yet to refund me for the refused package/bed with ongoing delays and difficulties with customer service.
I would not recommend this company!
I tried to leave a review on their website but they don't allow for it.
Tip for consumers:
Avoid this company! They do not really offer a satisfaction guarantee.
Products used:
None! Forced to keep a small dog bed and although I refused the second package, I have yet to receive my money back.
Hi Jen, thank you for sharing your feedback. We apologize for the inconvenience and disappointment you've experienced. We strive to provide high-quality products and exceptional customer service, and we're sorry if we fell short of your expectations.
We understand your concerns about the size and quality of the bed. Our XXL size is designed to accommodate larger breeds, but we apologize if it didn't meet your Golden's needs. We value your feedback and will take it into account for future improvements.
Regarding your return request, we apologize for any difficulties you've encountered. We aim to make the return process as smooth as possible for our customers. Unfortunately, you didn't provide an order number so we're unable to check anything for you. Please reach out to our customer service team if you need more assistance, and we will do our best to resolve the issue and address your refund request promptly.
We appreciate your feedback and will use it to improve our products and services. Your satisfaction is important to us.
Sarah
Team MrFluffyFriend™
I requested to cancel my order a minute after I placed the order due to a change of mind. I immediately wrote an email to contact them. Did not hear anything back. I wrote another email on the same day as I found another email address but still have not heard anything back. I also used their customer form online, still no response. After six days, I received an automatic email saying they had shipped my order. I use the tracking number to see where the package is, and it is through USPS, but the shipping info is not up yet. They are just trying to get your money, and it is not worthy buying it here. Amazon has the same project and way cheaper than this place.
We are sorry to hear about your negative experience. We try to constantly improve our products with helpful feedback like yours.
Kindly send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
I placed the order on 27 November and is now 9 December: I am still waiting on delivery. I have only received auto reply's on messages I have sent. In this day and age it should not take this long to ship or receive an order. I have checked the order number and it shows waiting in Jamaica, NY since 29 November.
Products used:
mrfluffy dog bed
Thank you for bringing this to our attention, David, and we apologize for any inconvenience. We understand your frustration with the delayed delivery of your order. We would like to investigate this and check the status of your order, unfortunately, you didn't provide your order number. Please send us an email at info@mrfluffyfriend.com so we can assist you. We appreciate your patience and value your commitment to MrFluffyFriend™.
Best Regards,
Sarah
Team MrFluffyFriend™
I purchased one for my golden retriever. It was very expensive and the reviews sounded amazing. It has only a fraction of the filling that I imagined. The filling moves around, so, often there is no padding between my dog and the floor. I ended up buying a similar bed from Kmart for a third of the price that is much better quality and has lots of filling. I wasted my money on this Mr Fluffy Friend bed that was very expensive and very bad quality. This is a scam product. They spend so much on marketing and I don't see how the reviews are true on their site because this is junk.
Hi Abi, we apologize for your disappointment with the MrFluffyFriend™ pet bed. We strive to provide high-quality products that meet the expectations of our customers, and we apologize if the bed did not meet your standards.
We appreciate your feedback regarding the filling and the quality of the bed. Your input will help us in our ongoing efforts to improve our products and ensure customer satisfaction.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us at info@mrfluffyfriend.com. We value your satisfaction.
Thank you for bringing this to our attention.
Sarah
Team MrFluffyFriend™
I order two beds but needed to return them. I would have to pay over 80.00 dollars to be shipped overseas back to China and also fill out a customs form. They do not pay for return shipping so you lose money. Now I have to figure out what to do with them. My dog thinks it is a toy and wants to chew them up.
Tip for consumers:
I made the mistake not checking this company out like I normally do so now I am stuck with the two beds.
Products used:
none
Hello Lynn, thank you for taking the time to provide feedback about your recent purchase from MrFluffyFriend. We are sorry to hear that you had a negative experience returning the beds you ordered. We understand your frustration with the shipping cost and customs form required for returning the items.
Please don't hesitate to reach out to us at info@mrfluffyfriend.com if you need further assistance.
Slow and evasive customer support. Not honest about information provided. Product not as displayed in the advertising. Terrible return policy. Refunds impossible. Very very long delivery process.
Products used:
Dog lounge
Dear Gerald, we apologize for the inconvenience you experienced with our services and products. Your feedback is valuable to us, and we are committed to improving our customer experience. If you need further assistance, please don't hesitate to reach out to our support team again, and we'll strive to address your concerns promptly. Thank you for bringing this to our attention.
Best regards,
Sarah
Team MrFluffyFriend™
Bed arrived timely and in excellent condition; color is very nice. Washed it once and came out as fluffy as ever. Dog loved it at first sight and keeps him very calm when I'm away.
Products used:
Dog bed
Thank you for your wonderful feedback, Ana! We're thrilled to hear that your dog loves the bed and that it keeps him calm when you're away. We take pride in delivering timely and quality products that bring comfort to your furry friend. If you ever need assistance, feel free to reach out.
Sarah
Team MrFluffyFriend™
The bed fell apart in three months. The fur got matted and, when I washed it, all of the stuffing came out ALL over my washing machine. The quality is poor and they wouldn't replace the product for me as I was a few days beyond their three month warranty limit.
Tip for consumers:
bad customer service means to me that it's a bad product that they don't support.
Products used:
Mr Fluffy Friend dog bed
Dear Barbara, thank you for sharing your feedback. We apologize for any inconvenience you may have experienced with our product. However, we want to assure you that our beds are made with high-quality materials and are rigorously tested to ensure they meet our standards.
We regret to hear that the bed did not meet your expectations. Our team is always here to assist you. We value your feedback and will take this into consideration as we continue to improve our products and services. If there is anything we can do to assist you further, please do not hesitate to contact us.
Sarah
Team MrFluffyFriend™
Ordered this bed after seeing ad on Facebook. Totally regret not checking reviews before ordering. First clue that there was probably going to be an issue is that it took forever to arrive. Was so disappointed at the quality and workmanship of the bed. It is NOT made with plush material, but a cheap almost plastic like material (see pictures). The bed has little to almost NO stuffing in the bottom part of the bed ( see pictures). It appears the stitching isn't even complete around the sides and has an "industrial" smell to it. I paid $80 for something I wouldn't have even paid $5 for! Unfortunately my husband opened the bed and threw away the package before I got home and according to the site there is no refund unless it's in the original pack. DO NOT waste your money on this bed!
Products used:
Dog bed
Hi Diane,
We are terribly sorry to know you are unsatisfied with our product and if it took longer than you expected for your order to be delivered. We try to constantly improve our products and services with helpful feedback like yours.
You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
Their product, in my case the Extra Large Anxiety Relieving Bed is fantastic. It is very well made and most importantly, my dog absolutely loves it. She snuggles down it for her day time naps and she is definitely a lot calmer now when we get home after leaving her alone which is exactly what we were hoping for from the purchase. The delivery time was as told which considering it included the Christmas holidays was very good.
Products used:
Anxiety Relieving Bed
Thank you for your wonderful review, Clotilde! We're thrilled to hear that your dog loves the MrFluffyFriend™ XXL Anxiety-relieving bed. We designed it with comfort and calming features to provide a cozy space for pets, and we're delighted to know that it's making a positive difference in your dog's day-to-day life.
We understand the importance of timely deliveries, especially during busy seasons like the Christmas holidays, and we're glad we could meet your expectations in that regard.
If you have any more feedback or need assistance with anything else, please don't hesitate to reach out. We're here to ensure both you and your furry friend have a happy experience with our products.
Thank you for choosing MrFluffyFriend™!
Sarah
Team MrFluffyFriend™
Yes it works! Our pup took to the bed almost instantly. Snuggled up and went to sleep, lost in the comfort of My Fluffy Friend.
Well made and withstands puppy teeth.
Arrived a lot later than expected, hadn't realised it was sent from abroad? Should be mentioned in the description. However l was kept informed by the company with an apology.
Products used:
Pet bed
Thank you for sharing your experience with us, Robert. We're thrilled to hear that your pup loves the bed, and we're delighted that it's well-made and durable. We appreciate your feedback on the delivery, and we apologize for any unexpected delays. We always aim to improve our communication and service.
If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to ensure you and your furry friend have a great experience with MrFluffyFriend™.
Warm regards,
Sarah
Team MrFluffyFriend™
We just received an xxl dog bed, which we purchased from MyFluffyFriend, at a cost of $84.00 supposedly discounted from the $210 regular price. The bed is a piece of junk, with about as much filling as an average size teddy bear, not worth $20, much less $84, or $210., and no way resembles the beds pictured in their advertising/site. Their 30 day customer satisfaction/return policy is a joke in that is specifically states that no refund will be granted if the plastic seal is broken. In order to see what a piece of junk the bed is required breaking the sealed plastic bag.
Tip for consumers:
Inferior quality, over priced. Impossible return policy.
Hello Alexei, We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
It's nothing like the advertisement. Very little padding in center of bed as well as sides and my 100 lb GSD will not fit on it despite the website naming this breed specifically for the xxl size!
What a scam! Everything I read said it could be returned to nearest warehouse and you had a warehouse in the USA! You lied and are giving false advertising to those who believe your bull! Believe me I will speak the word to prevent others from falling victim to your lies. Figure's you're in CHINA where lies are SOP!
Hello Lee S., We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
Bed took 3 weeks to arrive - Arrived stuffed in plastic shipping envelope and a mess. No support and made with some sort of poly fibers. Tried to return as they offer 30 day warranty only to find out I need to ship back to China! The cost to ship is more then the $58 it cost to purchase bed. What a scam!
Tip for consumers:
They offer 30 day returns but the cost to ship back to China is more then the cost of Item. They don't tell you item is made and shipped from China..A scam
Products used:
Dog bed
Dear Jon, thank you for sharing your feedback. We apologize for any disappointment you have experienced with our product. We appreciate your feedback and will take it into consideration as we continuously work on improving our services and offerings. Unfortunately, you didn't provide your order number. Thus, I'm unable to check anything for you.
If you have any further concerns or questions, please don't hesitate to reach out to us at info@mrfluffyfriend.com. We value your satisfaction and aim to find a resolution that meets your needs.
Sarah
Team MrFluffyFriend™
Quality product and a great customer service. I needed some help choosing the right size, Sarah from the customer service replied within minutes and helped me out. My Golden absolutely loves his bed, he is so happy with his MrFluffyFriend!
Thank you for your kind words, Corinne! We're thrilled to hear that you found our product to be of high quality and that our customer service, provided excellent assistance in selecting the right size for your Golden. It brings us great joy to know that your furry friend is happy and loves his MrFluffyFriend bed. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to ensure your satisfaction and your pet's comfort. Thank you for choosing MrFluffyFriend!
Sarah
Team MrFluffyFriend™
We ordered the XXL bed...and the bed that came in the mail is extremely small and looks nothing like the pictures from the website. I feel that this product is deceiving. I have contacted customer service for a return and have heard nothing back. Paying $85 for a dog bed and getting what I got - an inferior product of this quality is disappointing.
I have attached a picture from their website of the dog bed AND what I got in the mail. See for yourself. My dog is only 65lbs.
Products used:
XXL dog bed
Dear Jason, we apologize for any inconvenience you've experienced with our XXL bed. We're committed to resolving this matter promptly. Unfortunately, you didn't provide your order number for us to check anything. Please send an email to our customer service team at info@mrfluffyfriend.com; we're here to assist you and ensure your satisfaction.
Best regards,
Sarah
Team MrFluffyFriend™
Our babies love them and shipped quick. I do recommend this shop! The bed quality is good, the price is cheaper than the store. The item arrived after 3 weeks. Great bed for both dogs and cats! My pets love these beds and wont agree to use their old beds again Best customer service to date.
Hi Hazel, thank you so much for your kind words and for choosing MrFluffyFriend for your pet's needs. We are thrilled to hear that your babies are enjoying their new beds and that our customer service has met your expectations. We appreciate your recommendation and look forward to serving you and your furry friends again in the future.
I looked for a long time for a dog blanket and finally found this one. I had no idea what I would be getting, but it turned out to be perfect! I wouldn't change a thing! He loves anything soft and plush, and adores it because it is so incredibly soft and cuddly. As a mountain dog he's always warm, so I was concerned it would be too hot for him, but no, I drape it over him at nap time and he keeps it on for hours. He leaves the room and comes back later still wearing it. I got the largest one available which is a good size, and just got a second one for his couch, which he loves sleeping on. So pleased and highly recommend! Thank you so much MrFluffyFriend! Customers for life!
Products used:
Dog blanket
Thank you for your heartwarming review, Catherine! We're thrilled to hear that your furry friend is enjoying our MrFluffyFriend™ dog blanket. It warms our hearts to know that it's a perfect fit for your mountain dog, providing the softness and cuddliness he loves. We're delighted to be a part of his naptime routine and honored to have customers like you.
If there's anything else you or your fluffy friend need, don't hesitate to reach out. We appreciate your recommendation and look forward to serving you and your pup for years to come!
Warm regards,
Sarah
Team MrFluffyFriend™
Highly recommend it! Very fluffy and comfortable. My dog seems to like it Very good bed, like a cloud, high, lush, soft, came in 1 week, 60 cm for my Chihuahua weighing 2700 most that, you can roll. The bed came quickly, quality.
Thank you so much for your feedback! We're thrilled to hear that you and your furry friend are loving our fluffy bed. It's always great to hear positive feedback from our customers, and we appreciate you taking the time to share your experience. We hope to continue providing you and your pup with high-quality and comfortable products in the future. Thanks again!
I'm so angry this company advertising that their beds are great and fluffy and the X-Lg is so big. Well the couch bed is falling apart and the exact bed I paid 3x's more for is the exact same size as my medium one at home. I've been using these for a little over a week and they look old the fur is smashed and it's just ridiculous. I'm ready to talk to an attorney for false advertising.
Tip for consumers:
Don't do it. I feel like I got played and now they won't even call me back.
Products used:
X-Lg bed and the xlg couch bed. They are cheap and don't look anything like the pictures on their website.
Dear Tracy, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Please feel free to reach out to info@mrfluffyfriend.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
I previously wrote a bad review on this product. I was wrong. It looked bad out of the package and I was worried it would shed but once I began using it my dog loved it and prefers it to her other bed. It doesn't shed and is easy to wash. The company replied to my emails very promptly and courteously. So I take my previous review back. Only thing is I found out local pet shop has exact same product for the same price. They don't accept returns either. Very happy with the bed.
Tip for consumers:
Return has to go to China and you will have to pay. So don’t count on a return.
Also I found same product in local pet shop except with a removable cover to wash.
Products used:
Doggy bed
Hi Alan,
Thank you for taking the time to update your review and share your positive experience with our product. We're glad to hear that your dog loves the bed and that it's easy to wash. We strive to provide excellent customer service, so we're happy to hear that our replies to your emails were prompt and courteous. We appreciate your feedback and will continue to offer competitive prices and a hassle-free return policy for our customers. Thank you for choosing MrFluffyFriend!
I think the picture tells all. Boo is a very spoiled doggie, his bed is on the couch not the floor and he has to have a blanket. We have to give him a treat to get him out of bed to go for a walk. I have not washed the bed yet but the other views are positive about washing the bed. Boo is a 12 pound chihuahua and I purchased a medium bed which is perfect for him
Products used:
dog bed
Thank you for sharing your delightful review, Jean! We're thrilled to hear that Boo loves his MrFluffyFriend™ bed. Spoiling our furry friends is what we're all about! It warms our hearts to know that Boo enjoys the comfort of his bed on the couch, complete with a cozy blanket. The image speaks volumes, and we're glad the medium size suits Boo perfectly. Should you ever need assistance or have any questions, feel free to reach out. Happy snuggling!
Best,
Sarah
Team MrFluffyFriend™
Cursing myself for falling for their BS. The pictures are a lie. It comes vacuum packed and to return it their policy is "The unit cannot be returned under the 30-day return policy if the plastic seal is broken, as the safety of the unit may be compromised. In other words - you can't tell at all what it will be like until you open it, and then you can't return it. And it is terrible quality. These thieves should go to jail.
Tip for consumers:
Stay away!!!
Products used:
dog bed
Hello L. L, We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
I have to agree with comments, this is a hoax and a scam. I have received numerous emails to apologize, « rest assured we'll deliver your item », exactly how others have described their bad experience. As I made the purchase with PayPal, I will be asking for a refund. I have two extremely anxious dogs and I bought I'd give this bed a try. What a fool I was to fall for their publication. Get a bed in a reputable pet store!
Hi Marie-Helene,
Thank you for bringing this to our attention. We are to know that you still haven't received your order. This is not a common situation. I want to be able to check the status of your order. Can you send us an email at info@mrfluffyfriend.com? We hope that you will give us an opportunity to make this right for you.
Gain trust and grow your business with customer reviews.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Hello Tracey, We remain committed to our customers and your satisfaction. We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!