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MrFluffyFriend has a rating of 2.2 stars from 421 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MrFluffyFriend most frequently mention customer service, dog bed, and credit card problems. MrFluffyFriend ranks 681st among Pets sites.
This company responds to reviews on average within 14 hours
I love my dog's new bed! It is pearl white and sort of adds a bit of luxury to my bedroom! Since my dog mainly uses our bed, she hasn't discovered her new fluffy bed but she will, in time. If not, I'm going to snuggle up in it!
They make this bed look super fluffy and nice, but it's so deceiving. It's not thick or well cushioned, the only thing fluffy is the furry type fabric that makes it appear thick. I purchased 2 XXL sized beds for my fur babies at $80 each. I assumed they would be nice, fluffy, good quality BUT one only lasted one night. The thickness is just a tad taller than my Burt's Bees tube of chapstick that I placed next to it to show size on my picture I posted.(ZOOM IN to see the chapstick). My dog had a hole in one of the supposed "quality" beds and the cotton that it's stuffed with is minimal. I emailed and they are willing to give me $12 back. Totally a waste of money! I've bought much cheaper beds that have never been torn up. I just thought these would be super nice for my sweeties. Bad choice and $160 lost.
I bought an XL bed for my 65 pound dog and it doesn't fit her. The bed is way too small so the sizing they give you doesn't work. After 2 days of having it, she was able to tear into it and all the stuffing came out of it. Worse purchase I have ever made. It is complete garbage. Do not buy this for your baby. It doesn't work. After spending $65 for this product and trying to get a refund, which has not happened, I DO NOT
RECOMMEND this item at all!
My dog is 42 lbs and we ordered the XL. At first I thought it was going to be to small because the previous bed she had was much bigger. However, it took her only a day to curl up in it as if it was hugging her. We even brought it with us when traveling by car and she cuddled in it the whole way. She has storm anxiety and the bed is wonderful for her. So glad we bought it.
Products used:
MFF bed
Dear Dina, thank you for sharing your positive experience with the MrFluffyFriend™ pet bed! We're thrilled to hear that your 42 lb. dog is enjoying the XL size. It's heartwarming to know that the bed quickly became a cozy and comforting spot for her, providing a sense of security during travel and helping with her storm anxiety.
Your feedback brings us great joy, and we're delighted that our product has made a positive impact on your dog's comfort and well-being. If you ever need anything else for your furry friend or have more stories to share, please don't hesitate to reach out. We're here to help and ensure both you and your dog have a wonderful experience with MrFluffyFriend™.
Sarah
Team MrFluffyFriend™
Usually with any type of new dog bed we had to encourage Gem to get on it with treats etc, when this arrived we set it on the floor and to our amazement she got on it straight away without enticement, and she looks so comfy on it so you can imagine how pleased we are service, product and price excellent 5 star thank you
Dear Miss J, we're thrilled to hear that Gem is one very happy dog with her new bed! Your positive feedback means the world to us. We're delighted that she finds it so comfy. If you ever need anything else for Gem or have questions, please don't hesitate to reach out.
Warm regards,
Sarah
Team MrFluffyFriend™
I purchased 3 beds that finally came after 2 months. Only opened one and it was a flat pancake, smelled, and the stitching is falling apart and you could feel the hardwood floors under it. I contacted the company by email. They said give it a couple days to fluff which I did. So I contacted them back it didn't fluff up. They didn't return any of my emails for way over a month. They commented after I said I was going to turn this over to my credit card company. They said I could return it and gave me no address. This company acts like it is based in the US and is actually based in China. This company is a total scam. They want me to pay for return which is more than the crappy beds. Letting my credit card company deal with this
Tip for consumers:
DO NOT BUY complete scam company
Products used:
None I opened only one and it was a flat pancake where you could feel the hardwood floors under it. This was for my geriatric dogs to keep them off the hardwood floors. Opened it and it smelled was flat as a pancake and stitching is awful. They act like the items are shipped in the US then find out later when shipping is 2 months that it is from china
Hello Chandra,
We are terribly sorry to know you are unsatisfied with our product. We remain committed to our customers and your satisfaction. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
Took an age to arrive and when it did it was woefully too small - I had ordered a Large (suitable for a whippet, the website said). My whippet is 19 inches to his shoulder and could barely get half his body on it.
I repeatedly asked for a return address only to be told to "fluff it up"!
When they finally sent a return address, it's in China. I'm UK based and they definitely have a Europe hub but won't give me the address.
I have donated it to a dog shelter.
Hello Lanie,
We are sorry to hear about your negative experience. We try to constantly improve our products with helpful feedback like yours. Kindly send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
We purchased 2 beds for our grand dogs for christmas. Took over a month to get them. They were too small and not good quality. Trying to get them returned is a night mare! They come from China and they won't send a label to return them. You have to return yourself. After looking into that there is a 500 cost to ship back which we obviously won't do. So now we are stuck with these beds and will have to try to sell them. I would never buy from this company again
Hi, thank you for sharing your feedback. We apologize that you didn't have the best experience with our shipment and that you're not satisfied with the quality of the pet beds you received. This is an uncommon situation as our items don't usually take a month or more to be delivered. We always strive to set proper expectations and rely on customer feedback to continually improve our products and services. If you have any further concerns, please don't hesitate to contact us at info@mrfluffyfriend.com.
We purchased a new anxiety reliving pet bed from mr fluffy friends; my dog loves the softness and it is so fluffy; my dog snuggled into it rolling all over; I sat with her and wrapped it around her; I would definitely recommend
Hi Sofie, thank you for sharing your positive experience with our anxiety-relieving pet bed! We're thrilled to hear that your dog loves the softness and fluffiness of the bed. It's heartwarming to know that your dog feels comforted and enjoys snuggling and rolling all over it. We appreciate your recommendation and if you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing MrFluffyFriend!
Sarah
Team MrFluffyFriend™
My dogs love this bed! I have a very anxiety ridden puppies and this bed has comforted her better than anything else I've tried! And we recently got a puppy and the 2 of them share this bed every night.
Products used:
Bed
Hi Johanne, we're absolutely thrilled to hear that your dogs love our MrFluffyFriend™ bed! It warms our hearts to know that it has provided comfort to your anxiety-ridden puppy, making a positive difference in her life. We designed our beds with love and care, aiming to create a cozy and calming space for our furry friends.
It's delightful to hear that your new puppy has found a perfect companion in the bed as well, and they enjoy sharing it every night. We hope their bond grows stronger with time, and our bed continues to be a source of comfort and happiness for both of them.
If there's anything else we can do to support you and your furry companions, please don't hesitate to reach out. We appreciate your kind words and are here to ensure the best experience for you and your dogs.
Thank you for choosing MrFluffyFriend™!
Sarah
Team MrFluffyFriend™
This bed took a very long time to arrive, but to be fair, my dog did like it. Unfortunately though, it was far too small for her. I ordered a bed that was supposed to be suitable for a Beagle. My dog is about the size of half a Beagle, but I wanted her to be able to stretch out in it comfortably. It was pretty expensive to me as I am on a pension, but when I complained about it being too small I was advised to 'give' it to someone else and buy another one. I can't afford to do this, so it has been a total waste of money. If you're considering purchasing this bed, order one that is much bigger than you think you will need for your dog, and be prepared to wait for several months to receive it. Very disappointing and an expensive lesson in Chinese sizing.
Tip for consumers:
Order big, wait for a long time.
Products used:
None
Hello Paula, We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
Three emails sent and still negotiating the return of the item. They are offering discounts for keeping it instead of returning and wasting my time. My dog wouldn't even go in the bed. Outcome yet to be determined.
Tip for consumers:
You would have to ship it back at your own cost and they’re very sketchy about where to return it. Offering multiple emails with discounts instead of just getting you the information you need to return the item.
Products used:
Didn’t use it
Hello Susan,
Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. Kindly send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com so we can look for solution together. Looking forward to hear from you!
My 75 lb Standard Poodle LOVES the bed. Typically he's up and down in and outside but now is content to lounge in the bed. I got an xl. I don't understand why all the poor reviews. Anyway Teddy is a happy boy. Thank you!
Products used:
dog bed
Dear Rita,
We are happy to know you and your pet had a positive experience at MrFluffyfriend. Looking forward to seeing you again soon!
Please do not buy anything from this company! The beds are totally inferior, not fit for purpose and a complete waste of money. Returns have to be sent at your cost to China with no guarantee of a refund. They charge three times the price for the same beds available at other retailers. Please do not buy from this company!
Tip for consumers:
Do not buy from MyFluffyFriend. It's a scam company!!
Products used:
Dog bed
Hello Angela, We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can find a solution together. We are sorry to know you are not satisfied with our product. You can contact us via email at info@mrfluffyfriend.com.
I am STILL waiting for the bed I ordered. Customer service is not good. They will not answer my questions and give round about scripted answers if they even respond. I better receive it soon and I hope it is worth the money I paid.
Dear M C., we apologize for any inconvenience you've experienced. We want to take a look at the situation, however, you didn't provide your order number for us to check anything. If you have already emailed us at info@mrfluffyfriend.com, our team will actively work to resolve this issue and ensure you receive your bed promptly. Your satisfaction is our priority, and we appreciate your patience.
Best,
Sarah
Team MrFluffyFriend™
I have had the misfortune to purchase BEFORE reading the reviews I sought a refund 5 days later only to be told (surprise surprise) the bed had been dispatched. Several emails later I realise what a lost cause it is trying to write to their non existent customer service. After telling them I would not accept the item IF and when it was finally Delivered the reply started off " I know you are eager to receive your dog bed"
Result I have lost 62.95 Euro. I fully endorse those who have warned " Do not buy." I have to say they are true to form, read their reply below. This is the standard BS they use to try and convince they care about the customer and their complaints when in fact the oppisate is true!
Sites like this which give genuine customer experiences are to be praised as they at least provide truthful reviews.
Hi John, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We would like to help you. Please don't hesitate to reach out to us at info@mrfluffyfriend.com if you need further assistance.
Looks like the Chi-Coms got my $100! Funny, every response is computer generated. I'm sure it's all Chinese run. Why am I so stupid to not check reviews before purchasing. I got so excited for my dog! Obviously everybody else did the same. Oh well, no one to blame but myself. Kiss that $100 bye! They can buy more balloons!
Dear Dan,
Thank you for sharing your feedback. I am sorry to learn about your negative experience. I want to be able to check what happened to your last communication with us. Can you send us an email at info@mrfluffyfriend.com? We hope that you will give us an opportunity to make this right for you.
I should have found sitejabber before i ordered this on 25 May 2022.
Arrived from China on 29 June and immediately i recognized trouble.
I was buying it for my 30kg Staffy ~ Bella. Look at the picture it's not big enough to put anything other than a kitten in it. What's worse they are still sending me free gift offers which are not actually free.
Tip for consumers:
Check out this site before you purchase online
Products used:
Fluffy Dog bed
Hello Ross, We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check on your order. You can contact us via email at info@mrfluffyfriend.com.
False advertising. Product is only 1.25" thick, more like a rug. Smells terrible. Shipped from China, takes forever to receive. If you need to return it costs more that the product. Order cancellation does not exist (no one reponds). Would give 0 if possible.
Tip for consumers:
Do not buy from this scam company!
Thank you for bringing your experience to our attention. Our sincere apologies for the inconvenience caused. It is surprising to hear that you're not getting any response from our team because we work around the clock. I am sorry if the product and the return process didn't meet your expectations. We try to constantly improve our products and services with helpful feedback like yours. If you believe we could still be of any assistance to you, please send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com so we can look for a solution together. Looking forward to hearing from you!
I ordered the anxiety calming donut bed which arrived tightly packaged but soon puffed up with a shake and plump up. I also ordered the car restraint seat belt, the shortest in length but still allows my little boy to wander around on the back seat, love it. Feels very strong and durable. I also purchased the adjustable feeding table. My dog loves it, wasn't sure for the first couple days but now he won't eat out of his old dishes. It's very sturdy and the first height is perfect to keep my little man happy when eating. Thank you Mr Fluffy Friend.
Thank you so much for your kind words and positive feedback, Anna! We're thrilled to hear that you're enjoying our products and that they have been a great addition to your furry friend's life. It's wonderful to know that the Anti-Anxiety pet bed puffed up nicely and provided the comfort your pet needed. We're glad the pet car seat belt is working well and providing both safety and freedom for your little boy. Additionally, we're delighted to hear that the adjustable feeding table has become a favorite and has made mealtime enjoyable for your dog. We truly appreciate your support, and if you have any further questions or need assistance, please don't hesitate to reach out. Wishing you and your furry companion many happy and comfortable moments together!
Sarah
Team MrFluffyFriend™
Ordered 1 XXL for $83 and immediately got an offer for a second one at great discount, which I purchased. Didn't hear after about 5 days and ended up in a series of 3-5 emails with replies from their support and then got USPS tracking number.
Just after their confirmation and tracking number I got a fraud call from my credit card company. I think they submitted the credit card under the name of another company, like AIC Auto Club.
We shall see if it arrives. I should have done more online shopping comparison, there are other seller out there with similar products and prices. I would absolutelyavoid this seller in the future.
Hi R R.,
Thank you for bringing this to our attention. We are sorry to learn about your experience and that the shipment took longer than you expected.
Please know that we never share personal information, card details, and any other private data to other companies. Kindly send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com so we can assist you further.
First let me say I will be purchasing another. I bought this for my dogs to lay together. They are not sharing. They race to the bed in the cage and whoever gets there first gets dibs. The other has to lay on the blankets. When I return home as soon as I let them out the cat goes right in and lays the rest of the night. Perhaps I should get 2 more? Lol. The bed is well made and obviously very comfy
Products used:
Pet bed
Dear Immanuel, thank you for your wonderful feedback! We're thrilled to hear that your furry friends are loving our MrFluffyFriend™ bed. It's heartwarming to know that they enjoy it so much they race to claim it first and even the cat can't resist its comfort!
We're glad the bed is well-made and living up to its promise of providing ultimate coziness. If you're considering getting two more beds, that could be a fantastic idea to ensure everyone gets their own cozy spot. Our goal is to make sure all your pets are happy and comfortable.
If you ever need any assistance or have any further questions, feel free to reach out to us. We look forward to serving you and your adorable pets again!
Sarah
Team MrFluffyFriend™
Almost a month and the product has not been received by USPS. It was listed as in stock. They send cute little emails like working 24/7 on your order. What a joke. This company is a total scam. Go to your local pet supply for a bed.
Update: I did finally receive the bed after a 45-60 days. It has an odor and needed to be left outside for a while to get rid of that. Our dog does like it though so I improved the score. I would shop locally if I had to replace.
Tip for consumers:
I would shop locally so you can see and feel the product. At a minimum buy from a reputable company online so you are not dealing with shipping from this company. Smell is funky but did go away.
Products used:
dog bed.
Hi Mark,
Thank you for letting us know your sentiment. We apologize if it took longer than you expected for your order to be shipped.
We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at info@mrfluffyfriend.com.
I bought the largest bed because I wanted my black lab mix to be able to stretch out on it. I placed it over a flat bed she was using and she is happy with the way she can rest her head on the edge and feel safe and comfy. We have tile floors which is why I put it over her existing bed. She either lays on it or on my bed, wherever I happen to be. I like it, she seems fine with it. If you want something thicker, then you will have to buy a mattress which would cost you so much more.
Thank you for choosing MrFluffyFriend™ for your furry friend, Sondra! We're delighted to hear that your black lab mix is loving her new bed and finding comfort in stretching out on it. It warms our hearts to know she feels safe and cozy, especially with the added touch of resting her head on the edge.
We appreciate your feedback on the bed's thickness, and rest assured, we're continuously working to enhance our products. If you ever have further questions or need assistance, feel free to reach out. Thank you for being a part of the MrFluffyFriend™ family!
Best regards,
Sarah
Team MrFluffyFriend™
The anti-anxiety pillow is just what I needed to keep all my 22 beautiful, lovable cats feeling calm, warm, and secure.
My " fur babies" love to sleep in the plush, soft, comfortable pillows.
I have purchased two XL pillows
To accommodate all of my 22
" Kitty Krew".
Best investment I ever made for my cats' emotional and physical well -being.
Thank you, Mr Fluffy Friend for your great product, your amiable customer service dept., and efficient delivery service.
Respectfully submitted,
Lorraine Z
Thank you, Lorraine, for your heartwarming feedback! We're thrilled that our MrFluffyFriend™ anti-anxiety pet bed has made a positive impact on your 22 beloved "Kitty Krew." Providing comfort, warmth, and security to your fur babies is what we strive for. We're delighted that our product has been the best investment for their emotional and physical well-being. Your kind words inspire us to continue delivering excellent products and top-notch customer service. Thank you for choosing MrFluffyFriend™, and we're always here for you and your furry friends!
Sarah
Team MrFluffyFriend™
Update for Myfluffyfriend dog beds. I got a link to send bed back, (after I had already sent it back). Get this! Are you sitting down? They wanted me to send it to CHINA. Yes, CHINA! I also contacted my credit card company and told them the story. The amount that was charged was put into a dispute hold. Of course I will not get the $18 (standard mail with tracking) I spent on mailing it back to the U.S. warehouse on the original return address. Crooks! Next stop is the B.B.B.
Dear Gail,
Thank you for sharing your experience. Our sincere apologies for the inconvenience caused. I am sorry to learn that the product and the return process didn't turn out as you expected. We take pride in the quality of the products we offer and we're sorry for falling short. We try to constantly improve our products and services with helpful feedback like yours. We do advise customers against returning items to the address on the shipping label as it is not our return facility.
If there's any further assistance we can provide you, kindly send us an email so we can look into it for you. You can contact us via email at info@mrfluffyfriend.com.
I immediately knew upon receiving that I didn't want this product, so I decided to send it back in the original packing. I only opened one side to inspect, because I couldn't believe that something that small would be like advertised. I contacted them and was offered discounts of 10 and then 30 percent to keep. I told them that I wasn't interested and would be sending it back within 2 days. I used the return address on the package and sent it with a tracking number thru USPS. It was delivered within 2 days as the receipt says it was handed to a person at the address. That was over one month ago and I still haven't received my refund. Now they are telling me that I have to retreive the package. SERIOUSLY? They know where it is. Well, will add to many more reviews including BBB and Martha Stewart's website where I originally saw the ad. I would give this company minus stars if at all possible.
Products used:
None
I received an XXL bed on March 7,2023. None of my dogs would use the bed. I assume this is because the fill in the center is very insufficient and the dogs are basically laying on the floor with a few scattered lumps of stuffing.
I contacted the company about a return. After trying to convince me to give the bed to a friend or keep the bed and get 15% of my $88 purchase back, they finally sent return instructions. The bed needs to be returned to China at my cost, using a tracking return system and it must be received in China within 30 days of the day I received it. It is of course impossible to get anything to China that fast.
The sales info clearly states a 30 day return policy, but does not mention 30 days to have the product returned to China. This is false advertising! Once you receive the bed you are stuck with it.
Hi Patricia, We are sorry for your negative experience with us. Thank you for pointing out to improve our product and services in the future. I want to assure you that your feedback does not go unnoticed.
Gain trust and grow your business with customer reviews.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Dear Mary Lou, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Please feel free to reach out to info@mrfluffyfriend.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.