MrFluffyFriend

I paid for this expensive item at the beginning of March and have never received my order. It is now 27th April! No-one at Mr fluffy has taken ownership, they have stolen my money. Please avoid this company at all costs.

I wish I had read the reviews first before ordering.
Arrived after 2 months,the bed has a terrible smell and the quality is extremely poor, the middle of the bed is hardly padded and and the whole bed is obviously cheaply made. I strongly advise against buying this product.

These beds are definitely not what they advertise. The communication when I was enquiring as to how long it would take for them to get to me was appalling. It took a month for them to arrive. I have since had them for about five weeks and they are flat and loads of fluff from the outside is coming off.

Our dog bed arrived and it is nothing like what was described on their website! This 'dog bed' could not be less supportive if it tried. It is flopsy with very limited padding and it is poorly constructed. Our arthritic, 11 year old dog might as well sleep on the floor - at least it smells better! The smell of this dog bed is so revolting we had to put it in our garage.
There is no label on the bed to tell you what it is made of but if I had to guess based on the smell, I would say shredded, recycled tires mixed with dead fish. We have requested a full refund.

If you scroll down it states that "any false statements from an individual may be against the law".
What is against the law is that this company has false information as far as the care instructions for their orthopedic beds for dogs. You will find that they say these beds are washable on the gentle cycle and can be dried in a dryer. I followed those instructions and it ruined the bed! When I contacted the company through emails, the only way you can get in touch with them. I was told not to "soak" the bed in water. It is intended for "spot cleaning only". They told me that they are sorry for any inconvenience and thanked me for bringing this to their attention for future improvements in the company. Getting customers to buy your product and you put incorrect care instructions for that product which resultes in ruining the item and then the buyer is told the company is unable to return a refund or replacement for the ruined product if it is over their 30 day agreement. THIS IS DELIBERATELY MISLEADING CUSTOMERS AND SHOULD BE AN EASY CASE TO WIN IN COURT. I suggest telling all your friends and people you know NOT TO BUY PRODUCTS FROM THIS COMPANY BECAUSE THEY LIE TO THE CUSTOMER AND DO NOT TRY TO KEEP THE CUSTOMER COMING BACK BY REFUNDING MONEY THAT WAS DUE BECAUSE OF THEIR DISREGARD AND IGNORANCE which results in damaged goods that they sell to the public‼‼ WE SHOULD ALL INFORM EVERYBODY WE KNOW NOT TO TRUST OR PURCHASE ANYTHING FROM THIS COMPANY!
A dissatisfied and disgusted former customer.

It is hard to describe how bad this product is... it took weeks to arrive, was way smaller than advertised and smelled terrible. When we tried to return it they wanted us to pay to ship it to China. Stay away from this product!

I was a bit worried when I saw the vacuum packing but as soon as I cut the bag the bed started to fluff up. While I removed the packaging to the bin my dog decided to try out the bed and went to sleep. On it so he gives it the thumbs up clearly! It is a little smaller than I expected but does the job so I am happy. X joh

This is genuinely no word of a lie. The bed came 4 weeks late and stinking of anal glands (my wife is a vet and most definitely recognises the smell) - the bed had been previously used. We requested a refund to be told that we are only entitled to 20%? The product is a scam. Customer service is atrocious and the quality of the bed is tat. DO NOT BUY!

I hope that people will read this before handing over money to this company. Unfortunately for me, I did not and am now regretting it big time! The company is located in China and it appears that their customer service email (which is the only way to contact them) just says the same things over and over to customers to placate them for a while… from other reviews I've read, the product will probably never arrive. And if it does and you open it, only to find the quality extremely poor, you will not be able to obtain a refund, because the product was opened! So, you will be chasing your tail and kissing your money goodbye!

I ordered an xxlarge bed in dark Grey, they sent me anavy blue smaller size. Then lied to my bank about it. Don't buy from them they are dishonest and when I told them It all wrong they said " can't you give it to a friend"

Bought the largest dog bed they offer. As you see in the photo my dog does not fit. See photos below. The quality of the bed and size on their website is 10 times better than what I received. The photo they show is not the bed received.

This company is NOT in the Uk. It is simply cheap products from China. They do not give refunds and the customer service is awful. They sent me the wrong item and 13 emails later are still insisting I pay return postage (to China!)

My 2nd Fluffy friend, Mum bought me one some time ago & I've used it every night & in many different places. She said I had to have a new one as my current one is embarrassing, I play with it & move it all over my room. It's very comfy & warm. Thank you for my new one.
Licks from Tyler ‍

We have recently inherited a miniature Schnauzer from our son who had been allowed to sleep on the bed for six years. We knew it would be a difficult habit to break unless we had a comfortable dog bed.
This bed is perfect because she likes to sleep with her head raised sometimes and other times, she curls up. We bought a large bed, which allows also her to stretch out. It has been a week now and already she likes her bed and is staying off of our bed, which improves our sleeping.
We like the quality and feel of this bed. It took 18 days to arrive, which was within the 21 days the company advised. Overall we are very pleased and would recommend this bed.

When I had not received my order a month after placing it I tried to cancel it and was refused. And they won't issue a refund until they finally send the bed and I return it at MY expense!
Can their customer service be any worse?

I have never received my mdse. There is no customer service phone number to contact only contact via email is available. I ordered my dog bed almost one month ago and my product has not shipped yet nor did I receive an email or phone call letting me know there was an issue with my order or a dlelay in shipping. I am very disappointed as this was a Hanukkah gift for my dogs and Hanukkah is almost over and I still have no dog bed or resolution.

The pictures on their website show a very thick plush dog bed. When the bed showed up it was in a small bag. It did expand but not even close to what they advertise. It's a bit of a ripoff, false advertising.

I read a lot of reviews regarding this product, but none of them prepared me for what was delivered. One I did not have the delivery issues, my dog's bed arrived in a decent amount of time but when it did arrive I was a bit shocked. I purchased an XL for my rottweiler. The bed arrived and it was folded up and the size of a set of queen size sheets. I was like no way is this a fluffy bed. There is absolutely no stuffing inside. You can put your foot on it and it goes to the floor. My dogs ignored this bed and the only way to get them to use it, is by placing it on top of their regular beds and still they don't look so relaxed. They look bored. Beware of this product. Those pictures look great but they are not the product that you will receive.
M

My Granddogs love the beds! High quality, very soft! Prices was great! That was there Christmas presents. One of my Granddog is very old, has arthritis real bad. He sleeps so great now! The only thing I would say negative is the shipping was very slow. It took 4 weeks from order to receiving the product. But is was Christmas time.

Bought the XXl bed for my amputee golden retriever. Way too small for him and absolutely no padding. Contacted via email 3x times ( no customer service number) have not heard back. Will be contacting BBB.

I'm not going to list all the issues I've had with this company.
Suffice it to say:
No responses from company no matter how you try to contact them for whatever reason.
I've disputed the charge with my cc company and have a note on my mailbox and house saying I am refusing any shipment from this company - IF it every ships, which is highly unlikely.
UPDATE: I was able to speak with my mail carrier. She refused both packages. Let's see how long or IF MrFluffyFriend ever acknowledges the return. As of now I've NEVER received a response from them.

Was a bit hesitant at first as used a link from Facebook. Took a while for my order to arrive. When I opened it was again a bit concerned as looked very small and I had ordered the xl size. But it was vacuum packed.
When we opened it Christmas for our dog it was just the right size for her, with loads of room, she is a mastif x.
It is so soft and fluffy, she absolutely loves it, and that much that she spent lost if the day in it, and didn't really want to get out if it.
So much so that we have ordered another.
Personally I would highly recommend these dog beds, absolutely fantastic.

I love your pet bed. My dog has eaten her way through 2 beds, but your beds are a winner. I have just bought my second one, and the delivery was swift.
I really love these beds, so does my dog!
Thank you for a great product!