mSpy

Is funny a company making his own rules doesnt even matters the rest of the world rights, this company is a scam completely, they live for stealing clients money...

Update: Bill departments, takes days to respond, can only contact through email, and refuse to look at the cancelation I did with a representative in Nov.

Cancelled service in Nov. They charged me the end of Dec.

In Nov I contacted them about supporting a Google phone. I was assured it would work. I agreed to get my son the Google phone he wanted.

Phone arrived but customer service could not get it to work. Phone kept saying it was incompatible with service. Did not want to root Phone(if that would have have worked; I don'tknow), so I decided to cancel service. The customer service representative agreed.

Dec comes around and I am charged. I call for help in reversing the charge. Customer service in billing was very unhelpful and refused to help.

Billing customer service is a joke. How do you take someone's money tell them you cannot install it on the target phone and also refuse to issue a refund after you did not cancel it as requested.

Service while using for 7 months was okay. Sometimes it would give me info. Never facebook and intermittently snapchat. Texting was okay but sometimes pulled messages for month ago as current.

Rodney Haynes, has phenomenal customer service was very happy handling my concerns and i got more than what I expected I'm very intrigued with this software as well its very informative!

Excellent technical assistance and availability. They were very quick in responding to me and fixed the problem quickly. Emma Clark was very good and kind

Purchased mspy premium which never worked on iphonr as promised
Never able to speak with anyone even though premium includes free calls I had to pay $12 for a phone call
Premium supposedly includes app monitoring for snapchat, whatsapp etc - I finally spend $750 on a new android phone for my child to make your app work
Via chat I got the system installed while I was transferred to 4 different people
I was told to pay $43 more real quick so they could root the phone
After I paid I was told to schedule an appointment at 1:00am - 3:00am or 5:00am but they didn't have availability until 10 days later
Horrible - Horrible - Horrible service and don't even know about the product because for 2 months I have not been able to use it for over 2 months now
Requested manager's call and refund which for a month I never got.

I stupidly purchased a 12 month subscription to this software. Within 20 hours the target was notified of the spyware on their phone. Most of the features were not working for me. I was advised by Erica to use the screen recorder. The screen recorder alerts the target with a popup. I was advised by Justin that if the target restarts their phone the pop up will always come up. I advised Erica and Jason that the website assures that the screen recorder will be undetected.

Then the target started investigating, quickly found the spyware app when thoroughly searching through their applications.

I tried to export the data so that I could unlink the software and get a refund. I get an alert saying "You need to select at least one option to export data" despite the fact I have multiple options selected. I spoke to Summer who told me it would be fixed in a week. I asked how long this feature was not working, she said weeks.

So I've been sold software that was not functioning for weeks at the time of purchase (export option), with premium features I paid for which also don't work and the software alerted the user of the software who has subsequently found the "hidden" application within days of a 12 month subscription. Not to mention how useless and condescending the chat agents, Erica, Jason and Summer are, who are incapable of taking any accountability, blaming me for the issues within the app. This is a SCAM.

This company has unethical practices! I bought a 1 yr subscription- mSpyware had old software on their website and after paying $169.99 and downloading it to my phone, it worked for one day, due to outdated software they sold me and because of Apple's iPhone security it stopped working. I immediately requested a refund (1.5 days after the purchase) mSpyware took 5 days to respond telling me they had a new version of the software to download! They waited 5 days to respond! I politely declined and requested a full refund...

After waiting 2 weeks for a response, I put in another request... nothing, now they say no refund is available because I won't accept technical help. This company has very unethical practices! I would not buy anything from this company. I opened a case against them with Paypal and mSpyware immediately sent me a threatening email, saying they would refund 70% if I would close the case, but I had to close the case to get the refund! Unethical... do your research, stupid me, I didn't research them first.

I had the pleasure of working with Anna, she answered all of my questions AND did the technical downloading for me! No more issues, I really recommend trying to work with her!

Alex Scarn was able to relieve me of any worries when i had a question. He answered me in just a couple minutes and explained that what i was seeing was normal and unrelated to their service.