Overview
mSpy has a rating of 4.2 stars from 2,137 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.
I'm happy with the experience and deal that I got from the company. Speaking with mspy support team I got great help and exactly what I was looking for.
I tried this app just to test if it worked, it did but there are more that could be done for this app to be better. Just give it a try and see if it worked for you.
It was my first consultation, but he responded politely.
There was a difference in language, but the chat was smooth because it was an automatic translation.
Mspy is an application that will help you keep track of your family's online activity, then mspy is the perfect choice. Installation is quick and easy, and the support chat is friendly and helpful.
Mspy would not install on target phone. Horrible customer service. Do not expect to speak to a person for customer service or technical support.
Mspy is a scam.
They misrepresent the product and the "ease of use". Stay away from this product! It eats your data like crazy--something they do not tell you before you purchase it. Total rip off!
Here are the words of another consumer which reflect our sentiments precisely:
https://mspy.pissedconsumer.com/doesn-t-work-and-no-refunds**************.html
"Don't believe positive reviews for mSpy on other sites. MSpy pays for fake positive reviews and owns many of the 'professional' reviews of their product.
Fact of the matter is that mSpy software doesn't work properly and they sell features that they don't support and when the software doesn't work they refuse to refund any money. MSpy is a very dishonest operation and I'd highly recommend that you avoid them.
MSpy sells premium features that can't be activated without using third party software that can damage your mobile device and may be stealing data from your phone.
When the 3rd party software fails to enable the 'premium features', mSpy refuses refunds blaming the 3rd party software that you, the user, was required to use. Very, very unethical."
Dear Jenn,
Thank you for sharing your experience. Please be informed that data usage totally depends on your account settings. Please try to increase update interval between mSpy server and your target device. I will be glad to help you personally if you provide me your account information to management@mspy.com
Thank you for your cooperation!
MSpy Team
MSpy is the best way to get the information you need when you need it. It discreet, reliable, and affordable. It has changed my life and I would recommend it to everyone. Thank you mSpy!
BEWARE! BEWARE! NOT A HONEST VENDER! If you do not use this product, you will receive the greatest run around you will get FAKE AMERICAN NAMES WITH FOREIGN VOICES WHEN YOU CALL, NEVER A REFUND
I NEVER INSTALLED... NEVER LOGGED INTO DASHBOARD... SENT EMAIL/ CALLED. NOT A HONEST COMPANY! Does not allow for zero stars
I subscribed for one month, and they charged me for three months. None of the services of which they fraudulently charged me for ever worked. I regret ever subscribing to their service.
Dear Customer,
We're very sorry to hear about your negative experience with our service. It's important to us that our customers receive the services they paid for, and we apologize for any inconvenience or misunderstanding you've encountered.
Please reach out to our customer support team as soon as possible to discuss the overcharge and any other issues you've faced. We are committed to addressing your concerns and resolving this matter for you.
Your feedback is valuable to us, and we appreciate the opportunity to make this right. We'll work diligently to assist you in resolving the situation.
Thank you for bringing this to our attention, and we look forward to helping you promptly.
I purchased the app and was unable to use it. When I contacted MSPY, they were unable to help me use the app. I asked for my money back and they refused.
Dear Customer,
Thank you for the reply!
We are sorry you are not satisfied with the service.
Please note that your purchase has already been fully refunded.
The application didn't allow me to monitor a particular application in a manner that was satisfactory. Monica, in MSpy's billing department, emailed me to let me know I wouldn't be charged after the trial period. I have been charged and mSpy is refusing to reverse the charges. They (Anna in their billing dept.) even told me that I would have to pay $25 extra if I want to use their program.
MSpy... I DON'T WANT YOUR SOFTWARE AND WANT YOU TO REVERSE THE $199 CHARGE TO MY PAYPAL ACCOUNT.
This is the first of many reviews I'll be posting to these type of sites. I have complete email exchanges to back up these claims. I'll post the exchanges as a photo to this site if they don't reverse the charges.
I find it hard to find smth better than mspy. I know about this app for more than 2 years and still have subscriptions. So I think it a good proof of its quality!
Mspy took my time and wasted my money... i wish i had contacted ZEEHACKER the moment i read about him on here.He has been of great help! I recommend to you.
Email: Zeehacker754@ gmail.com
Installed the app onto my desktop, couldn't get it work. Next day my computer went into lockdown because the app was messing with my software. Refund policy is a joke.
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. We would really appreciate if you provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.
Thank you for your understanding and patience!
As an IT manager, I've incorporated mSpy to ensure our company's devices are used appropriately. It's been invaluable, though there's a slight learning curve for non-tech users.
MSpy showed me that my "innocent" tween's already a meme lord in his online circle. Glad I can keep an eye without being "that" nagging dad. Easy setup too!
I like it! With mspy, you'll be able to track text messages, calls, GPS location, and more - all in real time. Don't miss out on this amazing opportunity
As a parent, Mspy gives me the peace of mind that my child is only viewing content suitable for their age. I'm able to block any apps or websites deemed inappropriate - so they can surf safely!
MSpy is a lifesaver for parents of teens. I'm so glad that my son has become much quieter and doesn't share his thoughts with me like before, now at least we know what he's up to in school!
I was having trouble installing the software, and Emma from technical support took me through every step - even doing many herself - until it worked. Great customer service
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. We would really appreciate if you provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.
Thank you for your understanding and patience!