mSpy has a rating of 4.2 stars from 2,137 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.
They'll promise to spy phones without specifying how to do it. After payment they'll start coming up with different excuses.
Please don't use them.
Location will not update. I tried restarting the app. No change. And it does not do everything advertised. I would like a refund please.
Dear Customer
Thanks for contacting us!
I was looking for your account by your email address Ferrischerith@yahoo.com and couldn't find it.
Provide us please with the following information:
- Your Customer ID.
- OR the e-mail address that you used while placing the order for purchasing mSpy.
- OR with the Order ID reference number received in the payment confirmation e-mail.
As soon as we locate your account, we will do our best to assist you promptly.
Contacting this hacker gave me full access to target device
Check my picture for contact
This hacker is a professional and i recommend to you all
Took very long time to get apps installed and backed up Britni M did a great job and stuck it out until finished
Briana was extremely help and patient with me who isn't tech savvy. I would be happy to work with her again!
Needed help to get set up and the agent Briana Molligan was so patient and helpful got me up and running even though it took a long time due to space issues on my PC
This is a site that makes you know everything about it, who is talking to, and where it went.You will not regret.Richard Fry is best
I'm a 46 yo father of a 16 year old boy. He's a good kid but lately his grades are slipping and he's been spending too much time on Snapchat. We added screen time limits and I purchased mSpy this morning to monitor my son's iPhone. Everything on their site leads you to believe that they're the best and you can have complete access. That may be true for Android but it is NOT true if your child has an iPhone. They say you just need to jailbreak the phone but what they don't tell you is that it is physically impossible, at this time, to jailbreak any iPhone newer than iPhone X or an iPhone using iOS 14.6 or later.
And to top it all off, their refund policy essentially negates any possible reason for a refund. I tried to cancel the subscription about 2 hours after I purchased it and about 2 hours and 10 minutes later I was denied because they said I refused to jailbreak the phone.
I'm not the only one who's been scammed by this company. Look around, read their refund policy. DO NOT BUY IF YOU HAVE AN iPHONE. THEY WILL TAKE YOUR MONEY AND REFUSE TO REFUND IT. Hopefully my credit card company will reject it as a fraudulent purchase.
Really great app! That you for exellent service that help me a lot to be a parent! Now I know whats going on with my son`s phone.
Great customer service fast acting and app does what it needs to thank you briana she was great help
I purchased on January 24th. Worked on target phone 1 week. Had to reinstall a week later. Guess what? Next week, tracking would only work on text and calls. No gps, browser history, keylogger, whatsapp,etc. Tech support stated I needed to send a text to the target phone. Did that. Still not working. Said I would have to reinstall. I said I wanted a refund as this would have been the 3rd download on the target phone in less than 3 weeks which is ridiculous if you are trying to monitor a phone undetected. Melissa Broflovski
Billing Manager, states my account is updating and working correctly. NOT AT ALL. Most features haven't updated in OVER 6 DAYS (since February 8th before 11am)! Ignored my request for a refund, offered 1 free month (already paid for a year subscription). I paid $80 for 1 year to only work 1 week without issues, ridiculous! Target phone is in service with internet connection at all times. Chat customer service is a joke, during the day they accept you to the chat, then tell you to wait, only to close out of chat eventually. Happened at least 4 times to me.
Thanks for contacting our Support Team!
Please accept our apologies due to the inconvenience caused by this problem.
We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.
You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.
***update for full transparency, after much back and forth I was given 75% refund***
It started out great when the target phone was android. I was using it as monitoring software for my teenager. The selling point was the key logging, text logging and most importantly remote access. Website says that it is compatible with any iPhone or android. I recently upgraded the target phone to an iPhone SE, which per the website is compatible.
As far as iPhone I was allowed to use only a fraction of the features. I contacted tech support who confirmed that none of my needed features are available for remote access meaning that I would need to get the phone and do a data dump every time. I politely explained that this is the opposite of the advertisement and since the software is no longer doing what it was supposed to I'd like a refund for the balance of my subscription. Their reply is that the limited software abilities are beyond their control and they cannot issue a refund. How is it beyond your control when you advertise all these features on "any iPhone, iPad or android"? They offered to freeze my account so I would still have the time on my subscription but that's not really useful as I don't intend on returning my family's brand new iPhones to get androids in the foreseeable future. I have saved the chat logs with tech support stating that the features do not work.
Bottom line if the target phone is android it works just okay. If you have an iPhone or I guess a newer iPhone (2nd gen SE is not that new) don't expect any of the advertised features. One star for terrible customer service and false advertising.
Never ever waste ur money with mspy, totally useless app. All features are hardly working or not working at all.
This app works like a magic. I can track everything I want to be sure my kid is safe. What to expect more?
Mspy is the best application for spying that exists today! Why? Because it impossible to detect! Mspy is undetectable high quality. 5 stars!
I bought and after 2 minutes wanted to stop and refund - they refused! This is a scam! Do not use this software! They will heard from my lawyer.
Anthony was very supportive and professional during the process of installing mspy on the target phone
False advertisement from the start. Do everything they tell you to do and they still doesn't work they still refuse refunds
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.
Please let us know which one is suitable for you, and we will gladly help you set it up.
If you come across any other difficulties, let us know, we will gladly help!
Briana was skilled in navigating the UIs, setting app configurations and getting me running in minutes. Thank you.
Answer: Dear Julie, At the moment you can monitor Snapchat only on Android phones due to absence of jailbreak for the latest iOS versions.
Answer: Dear Vivian, You can install mSpy on Android phone without rooting. All you need is phone that you want to monitored in your hands and mSpy subscription. It will take around 5 minutes to install mSpy.
Answer: Hello Roops, Thank you for your question. It depends what target device you are using, with Androids and jailbroken iOS devices you can see all deleted messages after mSpy installation and with iOS without jailbreak deleted messages are not available. In case you have any more questions please contact us! Regards, MSpy team
Answer: Dear Zac, Thank you for your question! Please be informed that currently mSpy application is capable to fetch only messages and received media files from Instant Messengers such as Viber (messages, media files and call logs), Whatsapp, Facebook Messenger, Skype (messages and call logs). You may monitor Snapchat application as well - mSpy will fetch photos which are sent/received.
Dear Customer,
I’m sorry to hear about your disappointment with us and I would like to personally assist you with making things right.
Please provide me with your customer ID so that we can check it further and provide help with the installation.
Thank you for your understanding and patience!