website thubmnail of mSpy

mSpy

Overview

mSpy has a rating of 4.2 stars from 2,137 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.

service
400
value
387
shipping
228
returns
325
quality
372
This company responds to reviews on average within 10 days
+1793
How would you rate mSpy?
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California
1 review
0 helpful votes
Follow Pat A.
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They'll promise to spy phones without specifying how to do it. After payment they'll start coming up with different excuses.
Please don't use them.

Date of experience: June 3, 2021
Sergey V. mSpy Rep
over a year old

Dear Customer,

I’m sorry to hear about your disappointment with us and I would like to personally assist you with making things right.

Please provide me with your customer ID so that we can check it further and provide help with the installation.

Thank you for your understanding and patience!

Canada
2 reviews
0 helpful votes
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Doesn't work.
November 1, 2021

Location will not update. I tried restarting the app. No change. And it does not do everything advertised. I would like a refund please.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 2, 2021
Sergey V. mSpy Rep
over a year old

Dear Customer

Thanks for contacting us!

I was looking for your account by your email address Ferrischerith@yahoo.com and couldn't find it.

Provide us please with the following information:
- Your Customer ID.
- OR the e-mail address that you used while placing the order for purchasing mSpy.
- OR with the Order ID reference number received in the payment confirmation e-mail.

As soon as we locate your account, we will do our best to assist you promptly.

Nigeria
1 review
3 helpful votes
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Contacting this hacker gave me full access to target device
Check my picture for contact

This hacker is a professional and i recommend to you all

Date of experience: April 10, 2020
Arkansas
1 review
0 helpful votes
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Customer service is good
August 9, 2022

Took very long time to get apps installed and backed up Britni M did a great job and stuck it out until finished

Date of experience: August 9, 2022
Canada
1 review
0 helpful votes
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Briana Molligan
February 23, 2023

Briana was extremely help and patient with me who isn't tech savvy. I would be happy to work with her again!

Date of experience: February 23, 2023
Ireland
1 review
0 helpful votes
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Excellent service from mSpy
March 13, 2023

Needed help to get set up and the agent Briana Molligan was so patient and helpful got me up and running even though it took a long time due to space issues on my PC

Date of experience: March 13, 2023
Turkey
1 review
0 helpful votes
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This is a site that makes you know everything about it, who is talking to, and where it went.You will not regret.Richard Fry is best

Date of experience: June 30, 2023
Massachusetts
1 review
0 helpful votes
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I'm a 46 yo father of a 16 year old boy. He's a good kid but lately his grades are slipping and he's been spending too much time on Snapchat. We added screen time limits and I purchased mSpy this morning to monitor my son's iPhone. Everything on their site leads you to believe that they're the best and you can have complete access. That may be true for Android but it is NOT true if your child has an iPhone. They say you just need to jailbreak the phone but what they don't tell you is that it is physically impossible, at this time, to jailbreak any iPhone newer than iPhone X or an iPhone using iOS 14.6 or later.

And to top it all off, their refund policy essentially negates any possible reason for a refund. I tried to cancel the subscription about 2 hours after I purchased it and about 2 hours and 10 minutes later I was denied because they said I refused to jailbreak the phone.

I'm not the only one who's been scammed by this company. Look around, read their refund policy. DO NOT BUY IF YOU HAVE AN iPHONE. THEY WILL TAKE YOUR MONEY AND REFUSE TO REFUND IT. Hopefully my credit card company will reject it as a fraudulent purchase.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 23, 2022
California
1 review
0 helpful votes
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Mspy is my calmness
October 3, 2022

Really great app! That you for exellent service that help me a lot to be a parent! Now I know whats going on with my son`s phone.

Date of experience: October 3, 2022
Alaska
1 review
0 helpful votes
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Love this app
March 25, 2023

Great customer service fast acting and app does what it needs to thank you briana she was great help

Date of experience: March 25, 2023
Florida
1 review
0 helpful votes
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Beware!
March 16, 2023

I purchased on January 24th. Worked on target phone 1 week. Had to reinstall a week later. Guess what? Next week, tracking would only work on text and calls. No gps, browser history, keylogger, whatsapp,etc. Tech support stated I needed to send a text to the target phone. Did that. Still not working. Said I would have to reinstall. I said I wanted a refund as this would have been the 3rd download on the target phone in less than 3 weeks which is ridiculous if you are trying to monitor a phone undetected. Melissa Broflovski
Billing Manager, states my account is updating and working correctly. NOT AT ALL. Most features haven't updated in OVER 6 DAYS (since February 8th before 11am)! Ignored my request for a refund, offered 1 free month (already paid for a year subscription). I paid $80 for 1 year to only work 1 week without issues, ridiculous! Target phone is in service with internet connection at all times. Chat customer service is a joke, during the day they accept you to the chat, then tell you to wait, only to close out of chat eventually. Happened at least 4 times to me.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 14, 2023
Sergey V. mSpy Rep
over a year old

Thanks for contacting our Support Team!

Please accept our apologies due to the inconvenience caused by this problem.

We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.

You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.

North Carolina
1 review
0 helpful votes
Follow Bryan E.
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***update for full transparency, after much back and forth I was given 75% refund***

It started out great when the target phone was android. I was using it as monitoring software for my teenager. The selling point was the key logging, text logging and most importantly remote access. Website says that it is compatible with any iPhone or android. I recently upgraded the target phone to an iPhone SE, which per the website is compatible.

As far as iPhone I was allowed to use only a fraction of the features. I contacted tech support who confirmed that none of my needed features are available for remote access meaning that I would need to get the phone and do a data dump every time. I politely explained that this is the opposite of the advertisement and since the software is no longer doing what it was supposed to I'd like a refund for the balance of my subscription. Their reply is that the limited software abilities are beyond their control and they cannot issue a refund. How is it beyond your control when you advertise all these features on "any iPhone, iPad or android"? They offered to freeze my account so I would still have the time on my subscription but that's not really useful as I don't intend on returning my family's brand new iPhones to get androids in the foreseeable future. I have saved the chat logs with tech support stating that the features do not work.

Bottom line if the target phone is android it works just okay. If you have an iPhone or I guess a newer iPhone (2nd gen SE is not that new) don't expect any of the advertised features. One star for terrible customer service and false advertising.

Date of experience: November 25, 2021
India
1 review
1 helpful vote
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Worst app ever
March 13, 2022

Never ever waste ur money with mspy, totally useless app. All features are hardly working or not working at all.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 11, 2022
Pakistan
2 reviews
3 helpful votes
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This app works like a magic. I can track everything I want to be sure my kid is safe. What to expect more?

Date of experience: June 22, 2018
Oregon
1 review
0 helpful votes
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Easy to spy
May 26, 2022

Mspy is the best application for spying that exists today! Why? Because it impossible to detect! Mspy is undetectable high quality. 5 stars!

Date of experience: May 26, 2022
Israel
1 review
1 helpful vote
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Scam
April 3, 2021

I bought and after 2 minutes wanted to stop and refund - they refused! This is a scam! Do not use this software! They will heard from my lawyer.

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 4, 2021
Uganda
1 review
2 helpful votes
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Renistalltion service
December 13, 2020

Anthony was very supportive and professional during the process of installing mspy on the target phone

Date of experience: December 13, 2020
Tennessee
1 review
0 helpful votes
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Fraud and crooks
February 25, 2024

False advertisement from the start. Do everything they tell you to do and they still doesn't work they still refuse refunds

mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 18, 2024
Sergey V. mSpy Rep
over a year old

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.

Please let us know which one is suitable for you, and we will gladly help you set it up.

If you come across any other difficulties, let us know, we will gladly help!

Washington
1 review
0 helpful votes
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Briana Molligan
July 5, 2022

Briana was skilled in navigating the UIs, setting app configurations and getting me running in minutes. Thank you.

Date of experience: July 5, 2022
Poland
1 review
0 helpful votes
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Support
August 27, 2022

Thank you for your help Michael Bloomberg. You się a goreat job. Very nice and friendly customer care.

Date of experience: August 27, 2022