MyHeritage

I am new to MyHeritage. I have two problems 1) I am here in Australia. Today I received an email in a foreign language(Spanish?) that, obviously, I cannot understand a word of. 2) I just completed the free trial expecting a charge of $169.00 here in Australia. Instead the invoice I mention charges VAT on top of that. We do not have VAT in Australia. Their original email says "you will be charged AU $169(GST not included)". If they are to charge GST it should state "plus GST", nothing to do with VAT.
I am yet to find out what they are like in respect of family trees and whether their "help" is in English or not... they don't allow emailed queries...

I needed help in attaching DNA kit results to the correct person in my tree. I called in early and found I was 28th in line. MyHeritage took my number and called me back within about an hour so I did not have to wait on the phone. They helped me through the process step by step and within 10 minutes or so the results were attached! Yay! Their staff person was patient and kind as she clearly walked me through the process. They appear to be on east coast time so call in early to avoid a wait.

I use geni.com for my family tree, which goes back about 800 years on both parents lines. All origins are from England. Myheritage results indicated Irish, Scottish and Welsh origins as well as western Europe. English origins were stated as zero percent. My daughter did her testing through 23andme, which showed 76 percent English origins and less than 10 percent Irish, which matches what we figured from my wife and my geneologies. I feel ripped off, had to cancel the transfer of results to FamilyTree and ultimately geni.com. I'm going to redo with 23andme.

I have been using Myheritage for many years but recently I got stuck with many too many duplicates in my media items. In the knowledge base many issues are covered but to find that particular subject is another thing. One email to the helpful staff of myheritage explained the solution to my little problem.
Regards Tony Timmer

I habe waited the required four weeks for results on my husband when mine came over two weeks ago. Worse theres been no response from the company. Based on this being my third review Ill have no choice but to review it lower and lower until someone from the company contacts me. Should have used 23 and me. In fact we should probably order two kits from them for quality control - most of my friends used 23 and me with zero issues and very easy communication and response from the company

I received an e-mail about a recent issue with the breach of security with MyHeritage, so I called their hotline. I've spoken with Alon and he's able to explain to me in simple way what the content of the email and what happened with the issue that was said. All in all, they are very prompt with details and took actions quickly. I commend also Alon for assisting me with password change and detailed explanation of the email. Thanks MyHeritage!

I had a problem with one of the DNA kits I manage after there was a glitch in the system providing ethnicity estimates (I also reported this problem). When I rang the help desk I was second in line, and i had <5 minutes to waitt before being connected with a customer support person (thats good service in my opinion!). The peron I spoke to listened carefully, consulted with others to double-check the solution and helped me to fix the problem. She also tidied up a couple of other issues in my file.

Ive had my DNA kits arrive within the expected time frame (and I am in New Zealand, so overseas mailing seems to work well)

This site is a scam. They charged 120 dollars from my card after I took their trial. I checked it once, and then I forgot about I even registered on the site, I noticed something was wrong when I noticed money was missing from bank account, and I tried to find out where the money went for 2 days, and when I finally found out, I messaged them.
I've tried for over a week to get them to delete my account and refund me my money, it says I'm entitled to a refund if I want it within 30 days of registering. They haven't answered a single one of my messages, I'm really frustrated, and I'm disgusted by the terrible service this site provides.