Overview
MyHeritage has a rating of 4.3 stars from 4,629 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service and support team. MyHeritage ranks 1st among Genealogy sites.
In a nutshell, it works well. Value for money, maybe a 7 out of 10, after a while I found I would need additional add ons like Newspapers to get the full picture which incur extra fee's. To create the basic tree My Heritage works very well, to add all the leaves takes much longer and needs more $$$ spent. Starting from scratch the building of a family tree can be a rewarding experience, as you get deeply involved this site has some limitations, still I consider it a useful site to be connected with.
I have the following problems: In family trees, there are for example two (or more) different dates of birth/marriages or deaths. It's not possible to enter them into the family tree until they are verified in the registry record.
In the case of additional children and siblings that I don't want to include further in the family tree, I miss the option to mention them in a note, so that they would be visible but not subject to Smart/Record Matches searches.
If I make a mistake by accident and assign a person to someone else or if some person is accidentally listed twice, then it's very difficult to fix this error.
MyHeritage is a wonderful experience. I like the weekly suggestions with newspapers, finds, and etc. Sometimes they come faster than I have the time to look at all of them, but when I get a chance the hints are helpful and appreciated.
I've been with My Heritage for a while now and enjoy the looking through the helpful hints they send me. This has helped me yo follow one branch of my tree to 1520. And other branches I hadn't realised, like a French ancestors family before he came to marry a Yorkshire lass and make England his home.
I've gotten matches and documents from My Heritage that I haven't been able to get from some of the other apps that I used. Especially dealing with Maryland records such as birth, marriage, and death. I was extremely surprised to find birth records for some of my family members that midwives were present at the birth giving me another surname that is in my genealogy tree
My Heritage has been a great resource in completing our family history. It has been a wonderful resource for locating information on extended members of our families. The regular emails on searches also, whilst containing new information, act as a stimulus to get active again.
Fun discovering new relatives. Growing up although some of the persons were around, we had no idea we were related. Discovering my grandfather having the name McDougall, it took us a while to find out that his mother never gave him the name of his father that was Rigg, but she gave him her father's name McDougall. A surprise.
I wanted to merge two large trees on My heritage. Instead I have ended up with 2 large and 2 small.
Yes they are all trees I had created over the years but now I keep getting hints for the older smaller ones which Zi don't want.
Why do you make it impossible to contact your company when I have a problem where I need human help? Trying to renew my subscription was a nightmare. As far a FAQ's are concerned, somebody just does not get it. Real users have situations that you do not contemplate with your FAQ's! DO NOT misunderstand me when I say that the real live person who finally helped me was a God send. I mean it. He was very good but I thought talking with a live person was never going to happen
Ich hatte während längerer Zeit ein gröberes Syncrhonisationsproblem zwischen dem Web und dem FTB. Auch der Support konnte es zuerst nicht lösen. Eden vom Support übernahm den Fall und scheute keine Mühe, mir zu helfen. Nun ist das Problem gelöst. Ganz herzlichen Dank.
Sowieso bin ich ganz begeistert von MyHeritage, insbesondere von den Zugriffsmöglichkeiten auf Millionen von Dokumenten. Eine Anregung habe ich: Meine Frau und ich liessen eine DNA Analyse machen. Es ist schwierig, diese zu interpretieren. Hier wäre eine für Laien geeigntete Erläuterung oder auch Links zu solchen Erläuterungen hilfreich.
Richard Heinzer
אתר מדהים, שירות תמיכה מעולה, ממליצה בחום לחבריי ומשפחתי ליהנות מכם. תחושת שלווה, יש על מי לסמוך. התמיכה היתה מועילה עניינית ומקצועית. תבוכו במעשיכם. יש מה ללמוד מאנשי המקצוע שלכם. החלפת כתובת מייל חשפה אותי לאילן שלי.
Eden hat mir über TeamView sehr gut geholfen und einen zum zweiten Mal aufgetretenen Synchronisierungsfehler "Fehler 11" beseitigt.
Nachdem wieder mal kein deutschsprachiger Mitarbeiter zu Verfügung stand konnte ir trotz extremer Sprachschwierigkeiten geholfen werden; Danke Maja
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Larry,
Thank you for sharing your thoughts.
We understand that you experienced difficulties getting in touch with us when trying to renew your subscription, and we appreciate your honest feedback. It’s clear that your situation required human assistance beyond what our Help Center articles could provide.
We’re truly glad to hear that once you connected with a representative, the support you received was helpful and met your expectations. Your experience highlights the importance of making live assistance more accessible, and we’ll make sure to pass your comments along.
If you ever need help again, please don’t hesitate to reach out directly at vipcare@myheritage. Com and include a link to this review as a reference.
Thank you in advance.
Sincerely,
Samuel
MyHeritage Customer Care