MyHeritage

And again the help offered was willing, friendly and useful. Two questions solved satisfactorely. Thank you Maja. Continue this hight level. Until next time, I would say! Jos

I maintain my family tree, as well as a wider project based on my surname (2000+ individuals) and publish my results on Ancestry, FamilySearch, GeneaNet and WikiTree. I have tried tools from all of these, none of them come close to the MyHeritage/Family Tree Builder combination. Good sources management, ease of use for voluminous data entries (in FTB), best web design, which particularly important when sharing tree with non computer savvy family members.

I had an incredibly frustrating experience with MyHeritage.com. They failed to send any email reminders about the subscription renewal, resulting in an unexpected charge of $250 from my bank account. I tried to resolve this issue through email due to a family emergency, but my messages were consistently ignored. When I finally gave in to their persistent phone calls, I was met with gaslighting and blame-shifting, with them insisting it was my fault for not canceling the subscription.Even after explaining my situation, they initially offered only a paltry 48 euros as a refund. My representative, Nir, repeatedly interrupted me, spoke over me, and mansplained the situation. Only when I insisted on speaking my case did Nir miraculously agree to give me half of my money back. It wasn't until I expressed my frustration and highlighted their poor customer service and their own refund policy that they finally granted a full refund.I strongly advise consumers to be cautious when dealing with MyHeritage.com. They lack transparency and basic reminders for subscription renewals. Remember your consumer rights and seek better alternatives that respect their customers.

Briefly, an excellent genealogy program with a well designed, intuitive user interface and platform for building, sharing and maintaining family trees.

The web and smartphone platform perform well and very fast (uploading and refreshing is done in real-time) in many languages, with messages, reminders, printing trees and exporting data, and a host of other features, such as adding pictures and documents, etc. so you can get up and running in minutes, and keep updating and enriching as you go along.

One thing still lacking is the fact you cannot view the entire tree, only up to five generations at a time, so if you have a 14-generation tree, you still have to see it in parts, which is very inconvenient.

I use the monthly Premium package to administrate two separate family trees, and separately as a member of 2-3 other trees.
The cross references with other trees work quite well, but beware of approving smart matches blindly, or sometimes you may inadvertly introduce other trees' mistakes.

I cannot say about the DNA program, because unfortunately the company decided to remove this offering from certain countries and it is quite frustrating to me- it could be great to merge the textual and genetic data.

Customer service is very helpful, especially when they answer the phone and aren't out for breakfast, lunch or dinner - which happens a lot of times...

Fun, entertaining and informative- I highly recommend it.

Spoke to a My Heritage support member regarding DNA result questions. He was friendly and professional, prompt with responses and answered all of my questions.

Buying a combo pack of 2 DNA kit from this website was my first experience ever. Out of the 2 just one kit got shipped and delivered bro me but the 2nd one wasn't even processed to be shipped even after one and half month. I made a full payment and now my money is gone. Initially about 3 to 4 emails to their customer support team fell on deaf ears. I received no response whatsoever from any until I made an international expensive phone call. Finally the executive, Kayleigh, who i spoke with over the phone helped me a bit and claimed she has escalated it. She took a personal interest and did what was in her capacity. However, soon after that again i receive a dead silence not knowing what is happening with my kit or my money. Made another expensive phone call to enquire about the cancellation and I was told that cancellation process will take about a month's time. So I was dissuaded from it. Now I have no clue how to sue this company for tricking me into payment and not providing me the product I paid for. They took the money for 2 kits but deliberately sent me just one.

I have in the past commented about the highly unprofessional Customer service and support of this service provider. Recently another incidence has cropped up. I suddenly found out about three plus weeks ago that one whole album of about 80 articles was suddenly erased from my website. Further I was not able to upload anything else or correct this erasure. I sent several emails to customer service to which no response was ever received. Finally I went to their Office in Or Yehuda Israel and met a very polite representative of theirs. He informed me that they had a bug in the system but would get around to solving the problem according to their priorities. He could not give a specific date when they would around to it nor when it would be solved. When I had problems with AOL and Reimage other companies the problem was solved within one chat session. Here at My Heritage the customer service do not even respond with a courtesy note sating that we have received your email... This company in my opinion has absolutely no professional courtesy for its customers and even the lowest evaluation I gave it of one star is in my opinion over rated for customer service. I hope this review will stimulate them to improve their customer service.

I had signed up with MyHeritage when I wanted to build some sort of a family tree to see where one side of my family came from. Then I seemed to have more time available which I used to search out details to fill in the spaces. Then my domain- based email address expired. Because I hadn't been using the service I wasn't conscious that I had stopped getting helpful suggestions about people I might have been related to. Not being able to remember when my membership started I thought they will email me to ask me to renew it. But of course I forgot they only had an address which no longer existed. The first indication I had was that a payment showed up in my bank statement. Trying to prepare myself for a verbal duel with a robotic voiced call centre clerk, I phoned. I have listened to many accounts on Radio4 of people doing battle with airlines, telephone providers and subscription services so I knew what to expect.
But no. The phone rang, a recording told me I was first in the queue and in no time I was talking to Eve who was eager to hear this rather boring story. "That's not a problem," she says when I explained that I really hadn't intended to renew, "I'll cancel that and arrange to refund the payment we took." Then she sent me an email confirming all this and asking, very politely, if I would write what you have just read.

I signed up for a 7 day trial. On the 8th day (I know, it was my mistake thinking I signed up for it on Monday, but it was actually Sunday) I was charged 89.99. I called for a refund and the woman who answered the phone refused to issue me a refund. She kept saying "according to the terms you agreed to", making it sound like it was some sort of trap.

I told her that, nowhere in the terms that I agreed to, did it say that they will never issue a refund. I understand that my account is automatically billed after 7 days, that IS in the terms, but not issuing refunds isn't, especially when it's only a day after.

When I told her this, all she could say is "that's how trials work". I kept telling her I understand that, but they still never said at any point that they have a no refund policy.

She finally said "why didn't you just cancel it within the 7 days?".

At that point I asked to speak to her supervisor, and she said "I'm actually the account manager".

I'm terribly upset with the way they treat their customers. The sad thing is, I think they have a great product and would be interested in joining in the future, I just can't afford it right now. But if they treat their customers this way, I would be hesitant to ever join them.

Customer support not responding. I used the site a few times and they somehow got me to pay the annual plan for mor than a 100 $. I wasnt awere of this and they arent responding.

Not only is MyHeritage site amazing but so is the Help Support. I was very please how prompt and helpful Alexandra was in the Help Support team. Great company.

I called this morning to resolve an issue: I cannot transfer DNA file from FamilyTreeDNA to myHeritage.
First I was accused of changing the name of the file. When I insisted that I did not so myHeritage accepted that their transfer service does not work well (if you know that why do you start conversation with the accusation that something was wrong with the name of the file?). It was clear for me, because several friends of mine encountered the same issue.
Unfortunately I heard no apologies from myHeritage. Moreover they could not provide me with information when the issue is to be solved. I was completely dissatisfied and then as the cherry on the cake I received an email saying "I am happy that... we were able to resolve your issue together".
NO! The issue is not solved! And I do not have an impression that someone is trying to solve it. The good answer would be "We are really sorry, we are doing our best to fix the problem. We expect is to be solved by..." or "We are really sorry, we are doing our best to fix the problem. We will inform you by email when the service work again".

It was good too talk with a Danish woman nice woman so that was ok for me so I get answer to my question so now I'm glad for the rest of my day thanks for that hav

Well I got my email stating that my Account is closed, after I could not reach this place especially by email with a question as to was the Billing Company wanting my personal Information of my Credit Card information for Payment and I had no way of contacting or forwarding the email to make sure that this was a legititmate and there was no absolute wa to email or phone them! Since I have complained on SiteJabber i have gotten an email that is telling me that I been cancelled!

Nice and polite people. Spoke to Maja and she was classy and professional. They did not have haplogroup info but she guided me through other stuff that really helped me on my path.

I purchased 2 DNA kits for my boys for Christmas. My youngest lost his, the company was so kind to process a refund because I could not use the lost kit.

I was a bit disapointed to wait 3 days for fixing my tree problem. Hope to get it sooner next time...
Thank you.
If I could get help on my research it would be very helpful...
Thank you

The customer service woman who responded to my questions was very helpful. She understood my problem bettr than I did and immediately walked me through the six, she was friendly and engaged.

I received a quick response and was guided to a simple fix on an error that I caused.
Saoirse was very polite and helpful and assisted me in fully correcting the issue

During my call for support, I received a quality welcome: the counselor was very professional. She listened to me and gave me the answer to my question while being available and pleasant.

I signed up for the free trial April 8th. After reading that they charge the full annual fee at the end of the free trial, I quickly cancelled my free trial the next day. Then today when I checked my bank statement they had charged me $120! DO NOT USE MY HERITAGE. IT'S A SCAM!

Like most who got scammed, I used the 14 day trial. Thing is, I never use my paypal or visa for trial things - I always get one of those discard visas, make up some fake name / mailing and have at it. Been scammed too many times with "canceled" 14 day trials. 14 days go by... okay... now this is the fun part. If you want to get the full service you have to pay. The automatic direct tells you it is a monthly plan, however, if you continue & aren't carefully they will bill you for the WHOLE YEAR unless you complain to their customer service for the monthly link... Fun right?... What this site also doesn't tell you during the trial is all those perks you get are a combination of the TWO services they offer you. To copy that ability during those 14 days you have to purchase BOTH services. The yearly service to search others' trees, smart matching, etc. is $150 top buck. To get the data services and be capable of viewing profiles that are NOT public [but which you can see some information from unless you click] is $120. Nearly $300 if they catch you in the scam of paying for the services on the yearly... if you want this service COMPLAIN to their customer service and DEMAND the monthly link. Otherwise you're giving them $300 for a year, and trust me, if you are any good at research you don't need a year on this site. 3 maybe 6 months.

My Heritage does not notify you of an automatic renewal like other companies like Ancestry.com does. I got a discount subscription thru FTDNA in March of 2016. After looking at the site and not finding it very useful, I abandoned it. Lo and behold on March 1st, a charge of $119.40 was attemped on my credit card but did not go through. I immediately went to the My Heritage account and "cancelled my subscription" receiving a confirmation that it was cancelled. Next thing I know, a renewal charge for $134.60 gets approved on my credit card for a My Heritage renewal. I disputed this and was told, I only cancelled a "data" subscription not the "premium" subscription. After an argument with the representative, I was told they would only refund 35% of the charge because I did not cancel prior to the charge going through. After a more heated argument, they said I would get a full refund in 5-10 business days. Waiting to see, but already filed with my credit card company that I will not be paying the charge. So if you have a MY Heritage account beware!