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MyHeritage has a rating of 3.3 stars from 3,771 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service, and support team. MyHeritage ranks 1st among Genealogy sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
This was one of my best gifts ever. I had the chance to find out so much more than I knew.
Thank you guys
Date of experience: May 18, 2020
I was given a useful help. I do not have nothing add, just to say that they respond promptly. Good luck in doing your business.
Date of experience: December 10, 2021
Have tested several programs like this one. In my opinion it is the easiest one to manage. And a very professional support if you need any help
Date of experience: December 26, 2018
David Murphy went above and beyond to help me. He was very proactive and had a backup plan, something we don't find in customer support today.
Date of experience: January 5, 2019
Good but not perfect, paid almost 200 bucks per year and find the customer support is not efficient enough. Definitely a lot to work on.
Date of experience: July 26, 2022
Thank you so much for your help today. I'd forgotten that I used another email, but she knew. She walked me through each step.
Date of experience: April 11, 2018
Resolved my issue in 10 minutes on the phone, after trying to fix it myself for the better part of a day lol. Lovely and polite. 5 stars.
Date of experience: February 28, 2017
We needed tom speak with customer service regarding an issue. It was handled promptly, agent was easy to understand and very helpful.
Thanks Bert
Date of experience: February 5, 2019
I had a problem identifying photos in the photo album. The My Heritage person who helped me did it quickly and graciously. Much appreciated,
Date of experience: August 9, 2017
The support team was extremely friendly and super-quick to solve my queries. Now it runs and works like a charm. Thank you so much.
Date of experience: July 31, 2019
I am just learning how to use my new pc so sometimes it takes a lot of patients on your part to help me.
Date of experience: June 1, 2018
James was great, he walked me through the process. We were able to clean up my family tree in no time. Very happy with My Heritage
Date of experience: February 18, 2018
They have taken money in my visa before the end of the 14 free days and never answer when I asked them to pay me back...
Date of experience: December 6, 2016
Made a phone call to follow up on my samples. It appears one may have been lost in the mail. Great response by a lovely lady.
Thanks!
Date of experience: January 22, 2018
I paid $208 to upgrade my account and did not receive the services. There is no response from their customer service. Something is wrong here.
Date of experience: May 4, 2023
Elisabeth resolved the problem in under a minute after numerous e- mails which made no sense at all and left me logged out of the site
Date of experience: June 13, 2018
I ordered a text on MyHeritage and they charged me twice for the same test. There is no reaction to my emails to support desk.
Date of experience: June 24, 2019
Dear Armine,
I am sorry to hear about your experience, and I'd like to assist you with it.
Please email me your account details (account ID number or registered email address) via elena.vipsupport@myheritage.com and I will personally follow up on it.
Kind regards,
Elena, MyHeritage Team
DO NOT DO BUSINESS WITH THIS COMPANY! Horrible customer service, the agents lie, mislead and never resolve your issue. Thumbs way down! Huge regret! They are also thrives.
Tip for consumers:
Run away from this horrible business, I’d call it a service but you don’t receive any of that.
Products used:
I initiated a free trial, canceled that “free” trial and they charged the card anyway without refund. This company is low class. They are violating the laws and will be prosecuted.
Date of experience: November 4, 2022
Hello Brian and thank you for your review.
It is unfortunate that you feel like you have been lied to and misled, I am sure this was not the intention.
Please write to me directly from your registered email address to dean.vipsupport@myheritage.com and I will be glad to look into this for you and assist you with anything you may need.
Looking forward to hearing from you.
Kind Regards,
Dean,
MyHeritage Team.
Had problems not being able to read or save people to my tree, CS gave solution within a short space of time. Thanks!
Date of experience: May 10, 2016
I could not enter my Family tree web-site because of changed mail address.
I was helped in a very calm and understanding matter.
Date of experience: July 23, 2018
I'm still evaluating the program itself. I like it much better now than I did 3 weeks ago. It's great for international research.
Date of experience: January 21, 2019
The young lady solved my problem and was a delight to talk with. Enjoyed her Irish accent. Especially since I have Irish ancestors.
Date of experience: July 5, 2018
What a pleasant change to actually have my phone call answered almost immediately and my concern dealt with in an efficient, friendly manner.
Date of experience: August 6, 2018
MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools.
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
Hello Judie,
I would be more than happy to assist and follow up.
Please contact me at Nikolina.vipsupport@myheritage.com from the registered email address of your account at MyHeritage. In addition, please provide a direct link to this review.
Thank you,
Nikolina, MyHeritage Team