MyHeritage has a rating of 3.3 stars from 3,771 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service, and support team. MyHeritage ranks 1st among Genealogy sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I would like to thank the support team for helping me to make changes in my family heritage tree.
Great and fast service!
Date of experience: December 16, 2015
Sean was quite helpful in assisting me with learning how to download my raw DNA and uploading it. He courteous and polite.
Date of experience: May 29, 2018
DO NOT USE THEM SCAM! I didn't even sign up to anything and money was coming out of my account still waiting for a refund I have contacted my local newspaper
Date of experience: May 31, 2020
Could not log into my site to change my password, got great help and finished in a matter of minutes. Very helpful
Date of experience: July 18, 2018
Thanks to MyHeritage I found my biological family!
It is so easy and takes less than a month! I was very pleased.
Date of experience: September 16, 2020
Printing options are superb, especially the book one
Not very easy to find correct person sometimes
Customer service is very good indeed
Date of experience: December 7, 2014
I made a mistake in my posting of one DNA package but the problem was sorted. Very interested to see the results.
Date of experience: February 11, 2018
The person whom I spoke with was very cooperative and helpful.
I hope it helps to solve my doubts regarding security issue.
Date of experience: June 12, 2020
It was great once I finally got to speak to a person, He took care right away with my issue. Very Satisfied.
Date of experience: April 13, 2018
The associate I spoke with was friendly and handled my issue in a kind and professional manner. Her explanations were easily understood.
Date of experience: July 14, 2019
Dialled 0800 number expecting the worst. But answered promptly and given the best possible help. My thanks to Efa from Ireland
Date of experience: May 12, 2018
Thanks to the myheritage team, especially Claudia! It was really professional, timely and friendly help! Nice to do deal with you!
Date of experience: February 21, 2022
Today started terribly, I thought I lost my DNA results! Then along came Aaron to save the day. Best experience ever!
Date of experience: June 26, 2017
The young lady that gave me customer support was amazing. Very patient and talked me through my activation. Thanks so much.
Date of experience: July 18, 2018
I needed to track down my spouse's kit. They assisted me and it came the same day. Very friendly and helpful.
Date of experience: December 20, 2017
I received a result which is definitely incorrect. I know my Father's maternal parents and their history. Doesn't show.
What now
Date of experience: August 28, 2017
Dear Mervyn,
I'm sorry to hear that you are unhappy with your DNA test results.
We absolutely value your satisfaction and feedback as we are constantly trying to better our member's research experience. Therefore I would like to examine your results and compare them with the research you have done.
In order to inspect the issue you report, I'm going to need to first locate your account with us. Unfortunately, I am unable to locate your account using your name provided here on site jabber (Mervyn G). Please send an e-mail at rafael.vipsupport@myheritage.com from your registered address so I may locate your account and assist you with this as soon as possible.
You are already my first priority here and I will be looking for your e-mail.
Warm Regards
Rafael
MyHeritage
Follow up support was very quick and helpful I look forward to the journey of trying to unravel my family history
Date of experience: April 26, 2020
Tech support was not available because of time differential but Markus in sales was able to assist me with my problems.
Date of experience: August 31, 2017
Great customer service! Very detailed in answers to help questions not listed on the website. Eden was very nice and helpful.
Date of experience: December 3, 2016
Ich arbeite seit 2009 mit MyHeritage. Wenn ich Probleme oder Fragen habe, wende ich mich an den support. Hier sage ich danke für schnelle Hilfe. Somit habe ich immer Spass mit dem Programm zu arbeiten. Sehr viele Mitforscher aus der ganyen Welt hat mit mir Kontakt. Ich habe sogar eine Tante gefunden.
Google Übersetzer
I work with MyHeritage since of 2009. If I have problems or questions, I turn to the support. Here I say thank you for quick relief. Thus, I have always fun to work with the program. Many fellow researchers from the ganyen world contact me. I have even an aunt found.
Google translator
Date of experience: August 23, 2016
My Elderly mother had her DNA test with My Heritage and we are very pleased with the results and the ethnicities report. Those results verified our family genealogícal investigations. The customer care with My Heritage is excelent.My mother is Daniela Ramírez de Arellano and belong to a very ancient and important family in Spain and Puerto Rico.
Date of experience: February 2, 2018
A 4 anos tenho minha árvore Genealógica no Myheritage. A fantástica e competente equipe me ajudou a recuperar um trabalho de 4 anos que acreditava ter perdido. Recomendo este site fortemente a quem quer construir a história da família. Muito obrigado a todo time do Mayheritage...---...
To 4 years I have my Genealogical tree in Myheritage. The fantastic and competent team helped me recover a 4 year job that I thought I had lost. I strongly recommend this site to anyone who wants to build family history. Many thanks to every Mayheritage team.
Date of experience: January 12, 2017
I have been subscribed to MyHeritage since August 2015. In a short time since then I have been able to amass over 3800 persons in my family tree -- eventually tracing back through direct ancestors to the year 500 AD. This feat is very hard to do, but was well worth the challenges. Not everyone can be that lucky or have such great relatives as I do, but you never know. You may have even more impressive or historically significant relatives. I was lucky enough to trace my direct ancestry back to Charlemagne, Saint Margaret of Ireland, scads of kings and queens, and to every royal variety of kinship. I am kin to Martha Washington, Daniel Boone, "Robert the Bruce" (my direct great uncle), and my direct ancestor, great grandfather King Edward de Bruce of Ireland who is Robert's brother and eventually to kinsmen Emperors of the Holy Roman Empire. Tracing ancestors is somewhat pleasantly addictive but when you find all those relations and see how they fit into history, it makes you feel like you are somebody. It is difficult to ferret out all those relations and it is a day-by-day effort sometimes taking 3 to 4 hours in a spate. Once you find someone significant, you can use Wikipedia and other online sources to find great historical detail and graves and statues of your famous relatives. I have had some trouble with my searches and have had to call on (technical) customer support. Sometimes the updated software has some glitches (as all software does -- remember Microsoft has almost always released their programs with bugs that have to be discovered by customers). Anyway, MyHeritage has been mostly error free and smooth going. When they did have a problem release, they have gotten on it and worked hard to correct it. The customer support personnel are very friendly, professional, and fairly quick to respond to your issues considering the fact that they are the largest genealogy provider. Dean in Customer Support is particularly outstanding and probably the best on their team. He will treat you right if you have a problem. I doubt you will be sorry if you subscribe to MyHeritage. They are great! Travel back in time via your own relatives. Dream a little or a lot. Massive rewards await you.
Date of experience: April 4, 2016
This is my third review concerning this untrustworthy Israeli-based company, My Heritage. As originally stated, I picked this company because they claim not to sell my DNA information. After seeing the horrendous acts in the Middle East, they're misleading propaganda war of information, not excluding the blatant lies to the people of the world. The world's media reported the introduction of artificial intelligence (AI), whose core operation is based on the use of personal, technical, and biological data that stems from our DNA information base. The report that makes me mad our taxpayer money paid every citizen in that country a $500-a-year stimulus check. I readied the reviews from other people on this website about how they're cheated because money's taken out of their accounts and customer service refused to return the money. All money sources must be taken by misconception or by force because they needed it to fund the war. As black people living in America, we are well-schooled on different levels of discrimination, especially the judicial system and local laws, not excluding corporations that create those laws. After waiting for a reply from the heritage team, which was ridiculous. My DNA was tested by My Heritage and Ancestry, and so was that of my first cousin, who is located in Africa. For some reason, his location did not come up as a DNA match, and we took the test at the same time. I wonder why? Everyone knows black people come from Africa, and that's as far as it should be known. For black people to connect with an African from their homeland, would strengthen the generational family bloodline. This is unacceptable, and I never realized the extent to which organizations secretly commit these acts of misinformation, or, should I say, denial of information. After seeing the tactics used in the Middle East war years of discrediting and destroying families in the occupied territory, psychological, and now biological weapons of mass destruction through the use of artificial intelligence. The sole purpose of AI is the systematic discrimination of minority races by any means necessary and My Heritage is this sugar that's sweetened the pie that's a lot of diabetes.
Date of experience: December 12, 2023
As I posted FAKE NEWS. I joined My Heritage because they advertised not share or sell my DNA results with anyone. I met this gay guy who went on my website and was able to do whatever he pleased and I gave him no password and he forged checks for a living. Each year my log on information was mysteriously removed. This includes my personal information I was forced to reinitialize my information. After contacting the company several times, I realized this was a right-wing Israel base COMPANY that has multiple factors of information gathering of the American people that supports the right wing Israel government and using money from American Black community only to give us a allusion of the truth or maybe I should say a continuing lie. The money we are giving them is supporting they're government. The reason why I proclaimed them as fake news I'm an Afro American my DNA matches includes only WHITE Europe, Australia etc but not one single match in Africa and 85% of my DNA comes directly from Africa especially Nigeria and Congo. Their customer support tells me they cannot help me I have to go to a private secret Black Ops team who will contact me at their convenience. I'm so ashamed that I chose this Israeli based company My last thought for every dollar you gave this company that pays for a bullet that kills someone.
Tip for consumers:
suck
Products used:
dna kit
Date of experience: September 9, 2023
I have had reason to call MyHeritage on a number of occasions and I have always found staff to be very helpful and and friendly. This is the DNA site I recommend to my friends and family.
Date of experience: May 25, 2017
MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools.
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
Dear Hayley,
I am sorry to read your review and would like to resolve the issue for you.
Firstly, I must clarify that MyHeritage informs all of any charge and its price on the automatic e-mail that is sent out after you enroll in a subscription and after every renewal or purchase a DNA kit. Also, one may view the status or cancel an annual subscription at any time when logging in to MyHeritage from the My Purchases page and incur no annual charge.
Your member experience is very important to us and we really do value the satisfaction of all of our members. This is why our terms and conditions read that If you are not satisfied with your purchased plan you may request a full refund by contacting Customer Support within thirty (30) days of the initial purchase date of the subscription.
I would be more than happy to assist you personally with issuing you a full refund. In order to do so, I’m going to need to locate your account.
Please send me a message from your registered e-mail address at shane.vipsupport@myheritage.com so I may assist you with this as soon as possible.
I will be looking for your e-mail.
Kind Regards
Shane, MyHeritage Team