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MyHeritage has a rating of 3.3 stars from 3,771 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service, and support team. MyHeritage ranks 1st among Genealogy sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Nicole was extremely helpful and patient -walking me through step by step. She is a wonderful asset to your company.
Date of experience: January 23, 2018
I recommend using this simple tool for building your family tree and get cross references to find your relatives online!
Date of experience: July 31, 2016
Marcus took care of my problem very quickly and easily. One of the best support teams I"ve ever dealt with.
Date of experience: August 28, 2017
My account details were quickly sorted by Lisa.
It is a website with great tools to manage my family tree.
Date of experience: February 18, 2018
I gained a lot of information using My Heritage. They were easy to work with and I would recommend them.
Date of experience: April 10, 2018
Eve was extremely patient and very helpful. She answered all our questions and helped us navigate the site. Great experience.
Date of experience: February 11, 2018
Got the job done without the usual "support" hassle.
No appreciable wait time.
Understood my problem and solved it quickly.
Date of experience: November 23, 2017
Had problems with the program that would not open, but after contact with Eden we found a way to solve the problem and now it's working fine again.
Date of experience: May 18, 2017
Evelyn was so friendly and helpful. She found how I could add scanned documents to family which has helped me hugely. I give her 10 out of 10
Date of experience: June 4, 2017
Very helpful and correct team is the MyHeritage Support, I am truly thankful for their helpfulness. I wholeheartedly recommend using MyHeritage and keep in touch with the Support team if necessary.
Date of experience: July 4, 2020
Canceled subscription as I was looking for Nova Scotia records which I found are only available on the Nova Scotia website. My Heritage offered a full refund.
Date of experience: August 31, 2017
Ethnicity estimates keep changing. My original estimate was more accurate, Also
Now nearly 10% Italian, none on any branch of our well researched family tree.
Also without warning they have deleted DNA research tools such as comparative ethnicity
Charts. When I reached out to customer service with questions all I got from the front-end reps. Was lip service. They kept promising I would be contacted by an expert, but weeks went by without
A contact. Had to call several times over a period of weeks before I finally received
This contact. It was an email form type letter that answered none of the questions
I had raised with customer service. Finally, their website was useless. I had gone
There first to find a customer service no. None was listed. I had to search the
Internet to find it. All they offered on their website was a chatbot and some
Articles, neither of which were capable of answering any but the most general
Questions. I realize that these estimates are guestimates, and that haplotypes
And other factors can skew accurate results. Still when the updates say that your
Over 50% Scottish, dads from the Netherlands, and I only had one maternal great
Grandmother who was Scottish it raises questions. Then when they
List you as nearly 10% Italian when there not one Italian ancestor on any branch of your
Family tree going generations back, it makes you question the distinction between
A somewhat reliable guestimate, and totally useless unusable info. All in all my
Experience with them was very frustrating and disappointing. As one who in retirement
Loves doing genealogical research this may help explain the venting nature of this review.
Date of experience: May 5, 2024
See https://www.myheritage.com/names/joshua_reynolds got to laugh or cry at this crap. First of all Samuel Reynolds had 11 children all up, do not know where you got the extras from, and please read Sir Joshua Reynolds Wikipedia entry see https://en.wikipedia.org/wiki/Joshua_Reynolds you have the wrong birth place for his mother, He had five sisters not three, He never married and had no children and then you have the stupidity to put
Trusted information source for millions of people worldwide, This profile has major mistakes in it. Get this Genealogical Garbage off here. I am sure if Richard Wendorf saw this he would roll over laughing see https://en.wikipedia.org/wiki/Richard_Wendorf He is probably the worlds foremost living expert on Sir Joshua Reynolds
To My Heritage,
Prove what you have in this profile and by this I mean the Genealogical Proof Standard, (You do know what that means i hope) and not a link to another unsourced My Heritage tree. If you can not prove it, get rid of this crap. To see why this profile is genealogical garbage go to the Profile of Sir Joshua Reynolds over on geni
Date of experience: September 6, 2021
MyHeritage bombs his users with hundreds of copied mistakes in other users trees and the duplicating of mistakes never ends! As a starting user you haven't the possibility to communicate with other users, so you cannot tell them how wrong the information is and you cannot tell anybody that the proposed matches are mismatches. MyHeritage continues to give you info with which you cannot do anything because you have to upgrade your free account to do that, but that costs you a lot of money. Other good genealogy sites, p. E. geneanet.com offer better possibilities for free! Even Geni.com, owned by MyHeritage, offers info for free.The so called sources for which you have to pay a lot of annual contribution money are often very wrong, not real sources or real matches, but just genealogysites of other users with uncertified information, mostly free to get on other sites as FamilySearch, Geni.com, Ancestry.com, Geneanet.org, WeRelate.org, etc.
Why are somany persons working with MyHeritage, are they so stupid, or am I so smart?
Date of experience: June 9, 2015
Dear Theo,
Thank you for your comments here on SiteJabber.
MyHeritage provides a platform for users to create family trees by entering the information themselves in to the family tree. This information is then used in the SmartMatch technology.
This technology matches family trees from all over the world to each other using the information that is entered (Names/DOB etc) into the specific family tree by the family site and tree owner.
The ability to confirm or reject the SmartMatches that you are presented with is a Premium feature. The same is for contacting other site/tree managers.
Within your 'Privacy' settings of your family site you have the ability to turn off SmartMatching so that you will not receive any. This may be useful to you as a Basic user.
A lot of the resources that are available on MyHeritage are exclusive to MyHeritage. Other resources that are held by third party agencies require payment to view and use them.
Having said that should you wish to contact us to discuss your account then please do and we will be only too happy to help you.
You may reach us at support@myheritage.com at any time.
Kind regards,
Dean,
MyHeritage Team.
A very useful toolkit and very user-friendly interfaces. My research is progressing in leaps and bounds thanks to MyHeritage and I'm looking forward to my DNA Test results.
Date of experience: December 25, 2016
I had a great experience with the MyHeritage Support team. I had a question regarded the DNA kit, so I called the customer service and my problem was solved within a few days.
Date of experience: June 12, 2020
The people who complain about auto renew are right; once they get your credit card they will bill you forever; I believe they hide this in the small print and fail to notify you adequately before your subscription is up so you can do something about it. They also don't tell you that you can just opt out of renewal; instead they call it "cancel my subscription." Canceling would be fine if you got your money back (or some of it) but if you know you will not get a refund and you cancel something you've already paid for, you would think your money is wasted since you've already paid it so why cancel. Cancel anyway (I THINK you may still get to use the subscription for the term you have paid for). I don't care, I still wouldn't use this website for anything and again this is deceptive. No decent business needs to auto renew any subscription, especially without your explicit permission. If you want to renew, you should be able to choose to at the time it expires or later; otherwise it should lapse. My recommendation if you want to use them (which I don't understand why you would, their information is either worthless or mostly available for free elsewhere) I highly recommend you use a temporary credit card so they can NEVER BILL YOU AGAIN. This was a very expensive lesson for me; I hope others can learn from it. The BBB should give them an F rating. The state they are headquartered in should investigate them for shoddy business practices.
Date of experience: January 26, 2017
Dear D D,
Thank you for your review here on SiteJabber.
Upon purchase of a subscription at MyHeritage users are sent a "Thank you for your purchase" email. Within this email you are shown how much and for what subscription you have paid for. Also within it is mentioned that after the initial purchase date you thereafter will be charged annually to maintain the subscription and that you can review your subscriptions anytime via your Account > My Purchases page. Within the My Purchases page you have the option to cancel the annually recurring subscription.
Should you require any assistance with your account then please contact the support team from your registered MyHeritage email address to support@myheritage.com and a friendly representative will contact you at the first available moment.
Kind Regards,
Dean,
MyHeritage Team.
Melissa was VERY helpful with getting my tree associated with MyHeritage. She even called me back when the problem was solved.
Bit of a wait on hold.
Date of experience: September 11, 2017
Very helpful staff on the phone resolved my issue quickly. I hope to get my refund as promised. Thanks
Date of experience: January 28, 2018
Very clear and easy to understand instructions. Solved my problems at once! I only regret I didn't ask earlier!
Date of experience: June 8, 2018
It is uncomplicated, the company works fast and has a friendly customer service. All in all, I can't complain.
Date of experience: June 6, 2018
The people of my heritage always bring the best answer to our problems after attentive listening and great kindness.
Date of experience: December 30, 2018
I am very happy for your prompt, reliable, efficient and clear answer to my question, thank you very much.
Date of experience: May 26, 2020
I needed support to have a credit card refund and was answered quickly. I recommend MyHeritage for customer service.
Date of experience: May 28, 2020
MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools.
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
Dear Peter,
We're sorry to hear that our DNA testing service did not meet your expectations.
Regarding the inclusion of specific ethnicities, it's important to understand that genetic similarities transcend country borders. England's rich genetic history, shaped by many migrations, contributes to the diverse DNA makeup of its population.
One possibility for the Italian component showing up in your DNA could be due to genetic overlap or shared ancestry with populations from Italy. It's not uncommon for neighboring regions to have historical connections or migrations that leave genetic traces, even if there's no direct known Italian lineage in your family tree.
Building your family tree on MyHeritage and integrating your DNA research with genealogy opens up a world of possibilities, helping overcome barriers, confirm relationships, uncover previously unknown relatives, trace our ancestral origins, and reunite long-lost family members.
I'd like to ensure you get the most out of your research and would be happy to investigate your DNA results to provide you with a better analysis.
Please email me directly at rafael.vipsupport@myheritage.com if you are interested. Kindly include a link to this review in your email to help me identify your feedback promptly.
Sincerely,
Rafael
MyHeritage