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MyHeritage has a rating of 3.3 stars from 3,771 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service, and support team. MyHeritage ranks 1st among Genealogy sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
As I read these reviews, I realize I should have read them prior to any service. First, all I ever got was 3rd to 5th distant cousins.
Second, and most importantly, they are nothing but scamming thieves.
I emailed and got a response when they charged my account 300.00 without permission. It overdrafted my account causing more fees. The card they charged was a new card. Not sure how they did it. I'm a single parent/foster parent for special needs and medically fragile kids. I'm also disabled. Everything they do is sneaky and full of loop holes. When I spoke to someone I could not understand, he tried to be all nice and offer me more subscription time. Then, a 25.00 gift card. Then, 100.00 refund. When I demand a full refund and cancelation, he got quite nasty. He kept going up in small increments... pretending to talk to a supervisor...
I demand to speak to the "supervisor ". He pretended to transfer me. It was still him. I told him I was recording the conversation and had all my records canceling what they were charging me for. He got really nasty. He said I would have a full refund in 7 to 10 business days and literally dismissed me!
Tip for consumers:
Don't
Products used:
DNA
Date of experience: March 24, 2022
After a time the My Heritage solved my problem. It is easyer to get starting in MyHeritage. But my problem is solved now and I am glad to get on my familytree. Danks. James and Brien.
Date of experience: August 1, 2018
I had excellent experience with support by MayaN.
I got clear instructions for actions in my MyHeritage site
And family tree builder.
Date of experience: August 7, 2018
For example, when i click for African or Native American the database gives me for possible matches from New England, Wales, or Ireland.
Yours truly,
Clarice Williams
Date of experience: October 9, 2017
I had great service this morning! Marcus answered all my questions perfectly. My Heritage has been a positive experience for me and my family!
Date of experience: August 3, 2017
I had some problems regarding the delivery of a DNA kit. The phone service of MyHeritage was fast, friendly, competent and really helpful. Thanks!
Date of experience: December 11, 2018
In the meantime, I got more than I asked. I wonder how it will end
Attentive attitude, a desire to help and great kindness
Date of experience: August 16, 2017
Luke answered every questions I had. At the end of the conversation I felt very comfortable in continuing my research on Myheritage. Thank you
Date of experience: October 19, 2018
Tessa was fabulous - resolved my issue immediately. She took the time to explain my options and we decided on the best outcome for me.
Date of experience: May 27, 2018
Thanks to Maya that check why I have issue with this system and fix it. She help me to download.
Kindly friendly and helpful.
Date of experience: July 10, 2018
I have been using their site for a few years now. They have always been helpful and quick to answer any of my questions.
Date of experience: March 25, 2019
Maja was a great help.
She walked my non-tech self through the process to complete my information.
Thank you for having such professional associates.
Date of experience: May 29, 2018
"Lidija" was very friendly, patient, open-minded. Especially for a beginner like me. Thank you
Ps- about this site: only in english? Not in German
Date of experience: August 1, 2018
I needed help with billing at MyHeritage and Enga was fast, courteous, and friendly. It made me more confident about using the site.
Date of experience: August 18, 2017
I highly appreciate the help of MyHeritage team that was qick and professional. It helped me to correct lost members of my tree.
Date of experience: February 7, 2022
I had a problem with my DNA kit. Majal was very helpful also very friendly and polite. She provide great customer service.
Date of experience: January 29, 2018
Sorry to have to cancel my account, but I will be away for the next 2 months has of tonight. Thanks Evalien.
Date of experience: March 28, 2017
The agent was extremely helpful and we completed the task in short order. My thanks to AlonK for a job well done.
Date of experience: May 31, 2018
The support team from My Heritage were excellent and very helpful. Very nice to have such competent help.
Marlys M. Lesley
Date of experience: May 24, 2018
Hi. I had Odran help me and he sorted out my questions very efficiently and clearly. Im happy with the outcome
Date of experience: July 23, 2018
Yesterday I've made a mistake who cost me 184, today Daniella cleared it up and refunded me the money. Thank you
Date of experience: July 26, 2018
I have the premium access and I love that they walked my father thru the site and even told him if he needed help on anything to just call!
Date of experience: May 3, 2018
Hi!
We had a connection problem and myheritage solved the problem quickly everything works perfectly thank. Well done!
Pascal Jacquemin
Date of experience: August 24, 2017
Enga gave me great customer service on the phone. She took care of everything that I needed. Thank you Enga.
Date of experience: September 1, 2017
MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools.
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
Dear Klarice,
I appreciate your feedback as we are always looking to better our research experience for the millions of our members.
In regards to your feedback, I can't find any evidence of how DNA testing is flawed because of the increase of DNA testing. On the contrary, because of a large amount of comparable DNA available nowadays, great advancements have been made in the past years, and there will be much more to discover.
Indeed, slavery was abolished in the Bahamas in 1834 and given the history of what African Americans have gone through, especially where many of the traditional methods of genealogy research for African Americans have been complicated by the history of slavery, missing records and names being changed. Also, not to mention, many people were trafficked across state lines and stories were simply not passed down because they were too traumatic. Because of this, DNA research does offer a way to circumvent these obstacles by measuring and comparing ones genetic makeup to trace roots and find more insight into one's family history to ultimately indicate matching DNA and lineage to specific tribes in Africa. Along with the Ethnicity Estimate we provide, we also offer tools such as ancestral surnames, comparing trees and measuring ones shared DNA that has also been very valuable in tracing family history.
I can assure you that MyHeritage is on top of this and we will continue to work on improving our research tools for African Americans along with developing better tools based on your feedback, new scientific research, and discoveries.
Please write to my inbox if you would like more information about your research at rafael.vipsupport@myheritage.com. I would be always happy to help you.
Sincerely Yours
Rafael
MyHeritage