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MyHeritage has a rating of 3.3 stars from 3,771 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service, and support team. MyHeritage ranks 1st among Genealogy sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
MyHeritage do all it's possible to help customers. I'm really satisfied by the answers to my problem and by the solution that was found.
Date of experience: May 23, 2019
It is difficult to determine costs. But the worst part is the site does not offer much
Data which is available many other places.
Date of experience: June 20, 2016
The Customer services were excellent, however it took forever to get my dna results (6 weeks +). Also, the results were not very granular.
Date of experience: March 2, 2018
The DNA research is awful, The information you receive is extremely general. Not enough information, vague, waste of my money! Don; t do it!.
Date of experience: May 4, 2017
Cancelled the subscription my son had set up in my name and on my credit card. Very respectful of the situation and I appreciate it.
Mike Bailey
Date of experience: September 1, 2017
I use the site for several years and I am very satisfied with the opportunities that it provides. All I need for my family tree is here.
Date of experience: March 5, 2017
It was hard to get through as I couldnt access my account number but once I finally made it through the woman who assisted me was amazing!
Date of experience: February 20, 2018
My Heritage is the best ancestry site I been on and is easy to use. They have sent me emails helping me find and match My relatives.
Date of experience: May 15, 2018
I have a doubt, I call to client support and
I received a very good service.
The person at the phone was incredible,
She did every thing to help me.
Date of experience: December 14, 2017
Easy to create a tree but more difficult to handle it and do things with it. That's why I'm glad It's easy to contact the support and get there help.
Date of experience: January 21, 2018
I received help with a payment question and an editing question. Both were answered quickly and to my satisfaction!
Date of experience: May 5, 2018
The rep was very kind. Promised to return after checking the situation. Returned promptly whit solution to my satisfaction.
Date of experience: May 25, 2017
The person who assisted me was very pleasant and accommodating. I was very pleased with her assistance. Thank you
Date of experience: July 12, 2018
Once the issue was reported, the response has been very quick and a resolution put in place, very happy
Date of experience: May 5, 2022
This company is great to deal with, prompt replies to queries and very honest and professional highly recommend them
Date of experience: July 28, 2019
I did contact them, and an offshore-sounding person said they would get back to me but they never did.
Date of experience: October 31, 2021
I was excited to see my results, but I am mystified because I have many German ancestors on both sides of my family tree; as well as strong Scottish and at least one American Indian ancestor, but my results were 81% English with 7.8% Irish, Scottish, and Welsh (can't even pinpoint that?) and 10% Iberian and Scandinavian. My mother had 46% North and West European (again, nothing pinpointed), so apparently I got none of that, although we have 50% shared DNA. Something is not computing. It feels like a scam.
Products used:
DNA kit
Date of experience: March 30, 2021
Excellent site and very helpful contribution from MayaE to help me colorize my photos and create an album.
Date of experience: May 2, 2020
Very good support by phone when I had a question about my DNA results and my Family tree. After a few minutes my problem was solved, excellent!
Date of experience: January 22, 2019
The support is absolutely amazing!
Friendly, fast and efficient. Had a problem with a local post agency and they sent a new DNA-Kit.
Date of experience: January 16, 2019
I got great service from Maya. Waited 1 minute on the phone. She fixed the problem on the spot. She was very kind. Way to go!
Date of experience: September 26, 2017
I called for 2 reasons and both were dealt with in a timely manner the young man who answered helped me resolve these 2 issues in a timely manner
Date of experience: January 19, 2018
They did not answer me this time, the support. I don't understand why. Great disappointment. They should answer
Date of experience: May 16, 2022
The support crew was very responsive, kept me up to date and was able to recover my entire database. Kudos to them.
Date of experience: August 25, 2017
The support is really supportive :) The package didn't reach me because of the local post's fault, but the customer service helped immediately
Date of experience: February 5, 2019
MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools.
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
Dear Etna,
Thank you for your review here on SiteJabber and I am sorry to read that you feel this way.
Would you be so kind as to contact me from your registered MyHeritage email address to dean.vipsupport@myheritage.com and I will be more than happy to assist you.
Thank you for your cooperation and I look forward to hearing from you.
Kind Regards,
Dean,
MyHeritage Team.