MyHeritage

Very patience, taking all the time.
Asking questions to verify and solve the problem

I bought their premium plus plan but for the wrong family tree. Changing it is nearly impossible as customer service is need and they never pick up actually saying that this is because I am not a premium member even though I payed 200EUR.

Myheritage is just a big joke… they charged me for a 160 dollars subscription that I never agreed on, then I disputed, and they keep saying that the extra 5 dollars that I paid for the activation and Shipping was refunded too. When I have CLEAR screenshots showing that they were not refunded.
They want me to contact Groupon to send me a new kit. When the kit was bought WITH MyHeritage.com, not with Groupon. And now they don't want to release my results because of this 5 dollars that I never got refunded for…. Just a big scam….

All problems got fixed, all questions answered. The misunderstanding caused by 2 mail accounts being used by me was identified as a root of the problem. I was adequately advised as to what I am to do about it.

Incompetent organization and people working here. They are unable to send us the correct DNA kits. We pay to send it to them and they cancel the dna kit code for no reason and don't want to compensate anything so really not recommended. Ridiculous, laughable and incompetent!
​

It would be nice to be able to access and view specific records, i.e. Birth Records, etc.

I needed help in attaching DNA kit results to the correct person in my tree. I called in early and found I was 28th in line. MyHeritage took my number and called me back within about an hour so I did not have to wait on the phone. They helped me through the process step by step and within 10 minutes or so the results were attached! Yay! Their staff person was patient and kind as she clearly walked me through the process. They appear to be on east coast time so call in early to avoid a wait.

Waiting results dna nothing to report on this checking my dna yet

Really disappointed to have $260 taken from my account for a subscription I don't require - I purchased a kit as a gift for someone else so have no use for a subscription. Have called to cancel with promises of a call back which has not happened. Do not recommend as I can see this is a very common issue

Recently I went back to MyHeritage website to look at the DNA test results, and was not able to find it. The web site is do overloaded by publicity and the help/search function is useless. Unfortunately, MyHeritage seems too focused on making money but forgetting that money is earned by good service

Had what was called a free trial for 14 days from my heritage. I was told that they would inform me when the time was up. They did not inform me and just took the money out.£58. It was impossible to get to speak to a person whatever I tried to do nothing worked. That was in September 2022. I decided that this was a company not to be trusted.However when I spoke to my building society I was told that I had to cancel in case they take the money out again this year. When I tried to cancel i could not remember my password or even remember using one. This is certainly not a good company

I bought a yearly subscription for information that basically readily available online. After two months, my subscription disappeared and i had no one to talk to. I had to resubscribe thinking it would find my subscription but it just charged me again. My DNA kit took two months to arrive and the kit that arrived had a different number than the one on the website. The number on the kit is not recognized and when I called them they said I would be put as a priority call and would get an answer in two days. After a week I sent them another message and they replied saying I should go to whoever I purchased it from. I showed them proof i bought it from them and they claimed I gave mine away as a gift and received this kit from another source (?!).
TL:DR, they made a mistake with my kit number and are refusing to recognize it now, they charged me twice for subscription. SCAM!

Please do not use this website or APP. I signed up for a free trial to try and find some record and couldn't find anything. I canceled my subscription, I even checked my Apple subscriptions to make sure it was not active and it was not. I was still charged $198. I have contacted support twice. I have gotten the same email twice with what I need to do for a refund. I sent everything they said they needed TWICE and then they stop responding. This is a SCAM. Don't even bother with the free trial or these scum bags will just take your money.

Pay attention to the automatic subscription that comes at the end of the 1-month free trial and know that the free trial starts when you ORDER your kit, not when you receive results. You will not receive a notice that the free trial is expiring and you will be charged automatically. If you do not intend to keep a subscription, I recommend cancelling the auto renewal immediately by setting up an account and using the MyHeritage Chat for instructions to "Cancel My Subscription."

I ordered the DNA test kits and they never came. Tried to get ahold of customer support and could not. I sent an email and left my contact information and concerns about being billed for the tests that I never received.
I will have to dispute the charges with my bank.
Bad bad service.

On November 24th, I bought a DNA kit and I still haven't received it. I have already sent an email, but I have not received a response. I also tried to contact the virtual assistant, but I didn't hear back. Upon checking with USPS, I found that the kit was not delivered due to an insufficient address. However, I verified that the registered address is correct. I am very disappointed! I still haven't received my money or my DNA kit.

I only hope thats someone responds to my massages. As I have no family history

I signed up for a free trial from this website two weeks ago and the exact same day, Tried to cancel my account from the website because it is not what I thought it was. You have to enter your own family information, not find out about your family so I tried to cancel and today they charged me $200 for a subscription that I tried to cancel 2weeks ago and when I tried to contact their help team, it isn't set up in any way that's easy to actually help you, you talk to a computer that has the exact same four responses over and over and asks you the same question over and over again. Overall just a terrible experience, and I want my money back but no member of the team has contacted me since my help chat.

I cancelled the free trial and they still charged me $160. I cannot get a live person. I don't believe they have live people there. I put in to cancel so they canceled it for September 2024! Went ahead and charged me for another year! TERRIBLE SERVICE!

I was locked out of my account on MyHeritage about a year ago. I was forced to change my email address to a new one. Because of that change I have not been able to download GEDCOM files nor can I sund Family Tree builder.

I have sen countless emails to customer support without a response.

I have called customer support countless times and explained the situation and have had no satisfaction. Often the connection is lost. I don't know if they just hung up on my call or not.

In an y case, I am now locked out of my account and have not been able to contact any version of customer support.

Although my experience with MyHeritage was initially disappointing due to the delayed refund and delivery, I eventually received a full refund for both the DNA kit and subscription fees with the assistance of Sophia. While I appreciate her help and am grateful for the eventual resolution, I still have reservations about recommending MyHeritage to others based on my personal experience. While it's possible that my negative experience was an isolated incident, as a resident of Germany, I would urge others to approach this service with caution. For now, I plan to explore other websites for genealogical research in the future.

Es hat alles super geklappt. Die Seite und die app ist sehr gut gestaltet. Die Ergebnisse stimmen und werden sehr gut beschrieben und veranschaulicht. Besonders das Video hat mir super gefallen. Habe es Familie und Freunden weiterempfohlen! Weiter so!

I wanted to install FTB on my Mac to be able to work on my famility tree offline. My first attempt failed and I contacted support. I got excellent support and after a few iterations it became obvious that the main problems was the setup of my Mac with storage of the Document folder was on a cloud service. Fixing this everthing was fine. It would have been nice with error messages pointing in this direction during installation