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MyHeritage has a rating of 3.3 stars from 3,771 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service, and support team. MyHeritage ranks 1st among Genealogy sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Very slow results and keeps getting delayed from estimated results time. The kit itself was very easy to perform and mail back.
Date of experience: January 24, 2018
Fantastic service. My request was handled with great speed and courtesy. I have no complaints and I appreciate the help I received.
Date of experience: July 9, 2020
Mark was very helpful today in getting my issue resolved. Although the phone wait was lengthy, I was happy with the results
Date of experience: March 5, 2019
Dealt with Laura pleasant and great service. Very impressed with the understanding and efficiency dealing with my problem. Thank you so much.
Date of experience: December 30, 2018
Darren was a huge help, thank you so much for being able to help resolve my issue Darren! You're a lifesaver.
:)
Date of experience: May 9, 2018
Your rep was very helpful, very patient, etc... great service.
The site is very helpful in keeping a far-flung family connected.
Thanks.
Date of experience: June 13, 2018
The customer service I received was quick and efficient. My request was agreed without any question for which I was very grateful.
Date of experience: July 8, 2018
The lady got me into my account very quickly. She was very professional and very pleasant. Hope I never forget my password.
Date of experience: July 16, 2018
I really like the site! I wish I could figure out how to get birth, death and marriage certificates though. I have to go to ancestry for that.
Date of experience: December 29, 2016
Maya answered all of my questions and was very friendly and professional. It was clear and easy for me to understand and apply. Thank you!
Date of experience: February 9, 2017
I was over-charged by £50 and they denied that they did it despite Paypal transaction trail. They just ignored what they did! Poor customer service!
Date of experience: February 3, 2017
Rafael, of the MyHeritage staff, was fast and courteous in his response to my request. I appreciate the service of all the staff as well.
Date of experience: April 25, 2017
Over the years I contacted the helpdesk several times by telephone and by mail. I only met kind, helpful people, with quick and clear answers.
Date of experience: June 29, 2018
My Heritage Support group is the best I have ever had (in comparison to other technical support). I highly recommend the software and the service.
Date of experience: September 19, 2016
I was helped step by step with patience, courtesy and the right information.
Gave me time to follow the instructions and to reach good results.
Date of experience: July 21, 2018
Profesionalism!
Even with my poor English, my problem was handled really well and it was solved within hours! 5 stars from me.
Date of experience: April 1, 2020
If I knew more I would give 5 stars. My husband used ancestry.com and they seem similar but my heritage was $20 less. So I would go for my heritage.
Date of experience: April 23, 2017
I had to call technical support and the representative was excellent! She resolved my issue and was great! Excellent customer service!
Date of experience: July 20, 2017
I had a very simple questions but I was treated with dignity and respect. I appreciate the service I got tonight!
Date of experience: December 17, 2018
She helped me with several questions and was very polite and knowledgeable. I will call if I have any more questions.
Date of experience: February 19, 2018
I had some concerns about shipping details such as source of shipping and return shipping. The questions answered politely and precisely.
Date of experience: May 5, 2018
I requested a refund and it was received in a timely manner. Brien was professional and took ownership of my request.
Date of experience: May 24, 2018
He helped me and was very friendly on the phone. He took the time and answered all my questions. Thanks you
Date of experience: June 12, 2018
Christopher was able to help me with my password problem quickly and clearly. I was completely satisfied with my experience today
Date of experience: August 9, 2018
MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools.
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
