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MyHeritage has a rating of 3.3 stars from 3,771 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service, and support team. MyHeritage ranks 1st among Genealogy sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
They're very helpful and send me a new copy of DNA KIT after postal company lost it! It is great to see company that takes care of their clients!
Date of experience: May 14, 2020
MyHeritage.com is a great website. I was easily able to find what I was looking for. Finally, Eva was very helpful in getting me what I needed.
Date of experience: June 29, 2020
Talking to Lisa really made a lot of questionmarks straighten out. I have been a member for two years now and been helped a lot of times.
Date of experience: October 24, 2018
They stole $300.00 out of my bank account through paypal. I am now contacting my bank and paypal to alert them to the theft of unauthorized funds.
Date of experience: October 10, 2020
They resolved all issues and explained to me all possible solutions. Very informative and timely support :)
Date of experience: July 25, 2017
I had a number of double entry's and didn't know how to remove the doubles and connect the entry to correct mother and father.
Date of experience: June 10, 2020
I am a happy user of MyHeritage. And when I have a question or problem, they are easy to contact and willing to help!
Date of experience: May 25, 2019
Excellent service! Agent very knowledgeable and made suggestions. Answered questions. Great job! Listened to concerns and questions.
Date of experience: December 8, 2017
Any body, wishing to build a family tree, will loose time in trying to find a programme better than the MyHeritage family tree builder
Date of experience: January 15, 2016
They were very patient with me an addressed my questions with answers I could understand. Very Friendly
Date of experience: June 27, 2017
I had a problem and was not being able to fix. THen I call 0800 Brazil and was extremely well handled my call. Super!
Date of experience: October 15, 2018
Hi all first of all DO NOT GET THIS! I first researched divorce records and it said there was 14 in my search so i tried a 14 day trail on the 16th of June to be exact i never could find anything I was looking for so i cancelled the subscription then they said no refund! I flipped they offered me 25% back i was so pissed I said fine and expect the worst review! And hung up, they called me back and offered 50% back! I said fine they kept trying to tell me why and to be honest didn't want to listen to them! In my calculations from the 16th of june to the 30 of june is the free trial period
THEY SHOULD OF SENT A MESSAGE TELLING ME ITS ABOUT TO EXPIRE i HAVE TRIPLE CHECKED MY EMAILS AND NEVER DID THEY SEND A MESSAGE i AM SO DISAPPOINTED WITH THIS SITE THEY SHOULD OFFER A FULL REFUND MINUS WHAT TIME I DID USE
THAT WAS$ 9.99 I BELIEVE FOR 14 DAYS THIS SITE IS A RIp OFF DO NOT USE THIS SITE!
They are not clear on the trial and as they didn't send a email telling me my trial was over this is sneaky and totally unfair
Date of experience: July 4, 2016
Dear Nancy,
Thank you for your review here on SiteJabber.
Would you be so kind as to write to support@myheritage.com from your registered email address and also place my name in the subject line. This will ensure that you are forwarded to me and I will look into this for you.
Thank you for your cooperation and I look forward to hearing from you.
Kind Regards,
Dean,
MyHeritage Team.
Thank you Nadja, so plesant and helpful. So easy when you ring up so it is a pity that contact through the mobile app or laptop could not be found.
Date of experience: March 5, 2018
The staff service over the phone was excellent and very satisfying I get all the answer I needed to, plus help and support from the stuff
Date of experience: February 23, 2021
I have contacted My Heritage twice, once by phone & once by e-mail. I received excellent results in both instances.
Date of experience: August 28, 2017
Very helpful supportive and understanding. Enjoyed my conversation and solved my problem Was not stressful-I am not skilled with computers.
Date of experience: June 8, 2018
My problem was fixed. Very satisfied and happy with the service. The lady who helped me was professional and kind.
Date of experience: July 8, 2018
Very nice dealing with you you were very helpful and courteous, I appreciate all that you did to help me
Date of experience: July 5, 2018
I spoke with Joshua today, he was very courteous and he helped me resolve my concerns. It was a pleasure speaking with Joshua.
Date of experience: August 9, 2017
When I took the Ancestry DNA test I already had half my Family Tree done and had matches / family in Ireland - Newfoundland - Poland - UK - So here are the results - pretty large difference - emailed but kept getting the same generic response - I beleive these differences are too large to ignore...
AncestryDNA
Europe East 47%
Ireland/Scotland/Wales 30%
Connacht, Ireland
Europe West 8%
Great Britain 7%
Low Confidence Regions
Scandinavia 3%
Europe South 2%
MyHeritage
100.0%
North and West Europe
51.0%
Scandinavian
47.7%
North and West European
3.3%
English
0%
Finnish
0%
Irish, Scottish, and Welsh
0%
East Europe
47.8%
Balkan
27.0%
East European
20.8%
Baltic
0%
South Europe
1.2%
Italian
1.2%
I have no known Scandinavian matches from any site I have downloaded my raw DNA to- GP's born in Poland - GM in Ireland- GF US via Newfoundland via UK -have lots of documentation - 0% Irish from MyHeritage? No way Ancestry pinpointed my Irish to Connaught ( Galway where I have living relatives - GM b. There) - and the 47% Scandinavian vs 3% from Ancestry... 0% UK? - I have 2 branches from the UK ( documented)... have no explanation for these discrepancies...
Date of experience: December 2, 2017
Dear Diane,
I regret to find your raw DNA results are not comparing with your research or other DNA tests that you have taken with other DNA kit providers.
It is true to consider that bio-geographical estimates are complicated. Different researchers analyzing the same DNA of a person can come up with different estimates based on a number of different factors, including the reference populations used for comparison, the algorithm, the chemical processing and many more factors. Therefore these elements are consistently being improved in the DNA researching community as a whole and it is certainly our highest priority here at MyHeritage.
Moreover, while some companies provide many more regions to compare your DNA with, MyHeritage compares your DNA to a lot more ethnic populations. We find this most important for various reasons such as the fact that populations in countries have moved around while official borders and communities were at times occupied throughout history. It is also certainly found that DNA tends to be very similar between people in neighboring countries, such as North Western Europe and England, where there isn't sufficient statistical difference, our ethnicity estimate is retained on a higher regional level.
MyHeritage has proudly referenced 42 ethnic populations to compare your DNA with and this number will be growing even larger in the future as we are constantly working on adding to our reference populations. (ongoing "MyHeritage Founder Population Project")
All in all, what is most important to us is your overall satisfaction because we use all feedback to better the genealogy experience for the millions of our members. We want all of our members to have the most solid results.
Therefore I would like to examine your research along with your raw DNA results to learn more about what is different about our estimate. In order to do so, I need to locate and verify your MyHeritage account. Please send me an e-mail from your registered address at your nearest convenience at rafael.vipsupport@myheritage.com.
I'm looking forward to examining the issue you report as soon as possible.
Sincerely Yours
Rafael
MyHeritage
The operator was clear, understanding and efficient. Grasped the situation straight away and was able to let me know what to do. Thanks.
Date of experience: December 3, 2017
Lisa was a wonderful customer service person. She helped me and stayed with me until I knew what I was doing. She was very kind. Thank you Lisa.
Date of experience: May 31, 2018
The new support crew really makes a difference. A new experience now contacting you all. Thank you and keep up the good work!
Date of experience: July 12, 2018
MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools.
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
Dear David,
I am sorry to read your review and would like to resolve the issue for you.
Firstly, I must clarify that MyHeritage informs all of any charge and its price on the automatic e-mail that is sent out after you enroll in a subscription and after every renewal or purchase a DNA kit. Also, one may view the status or cancel an annual subscription at any time when logging in to MyHeritage from the My Purchases page and incur no annual charge.
Your member experience is very important to us and we really do value the satisfaction of all of our members. This is why our terms and conditions read that If you are not satisfied with your purchased plan you may request a full refund by contacting Customer Support within thirty (30) days of the initial purchase date of the subscription.
I would be more than happy to assist you personally with issuing you a full refund. In order to do so, I’m going to need to locate your account.
Please send me a message from your registered e-mail address at john.vipsupport@myheritage.com so I may assist you with this as soon as possible.
I will be looking for your e-mail.
Kind Regards
John, MyHeritage Team