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MyHeritage has a rating of 3.3 stars from 3,771 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service, and support team. MyHeritage ranks 1st among Genealogy sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Perfect solution for our family tree. Quick response to solve our problems. Perfect communication by mail!
Date of experience: August 7, 2019
I have had a few occasions to phone the help line and the staff have always gone the extra step to answer my questions and rectify any issues I had,
Date of experience: February 28, 2017
Very good Website. I am German and Irish and it is great for Europeans.
The DNA Test is not expensive.
Very recommendable Thank you
Date of experience: February 20, 2018
Customer service very helpful, a new kit sent out very quickly friendly person and very professional.
Date of experience: March 6, 2018
My problem was dwelt with swiftly and efficiently today. The person was knowledgeable and very helpful.
Date of experience: June 4, 2017
This is for Anna and Kelly. Thanks for your assistance, understanding and professionalism regarding my situation.
Date of experience: June 27, 2020
Called to cancel my account and I was told I would have to wait a day and a half for someone to call me back.
Date of experience: March 26, 2020
Dear Kevin,
I am sorry to read your low-star review.
Please send me an email via kayleigh.vipsupport@myheritage.com and I would be happy to assist you with your cancellation request.
Kind regards,
Kayleigh
MyHeritage Team
I felt very happy talking to her and she really clarified what I had to do and how to do it. Thank you very much. M Baxter
Date of experience: July 26, 2017
I get "matches" but when I try to proceed I am informed that I have to upgrade to Premium in order to confirm. Very disappointed with it.
Date of experience: April 4, 2016
Dear Judy,
Thank you for your review here on SiteJabber.
When you upgrade one of your family sites to a MyHeritage Premium subscription you get:
* Extended storage for family photos, videos, and documents online.
* Priority support to get fast answers.
* Family Tree Builder Premium – Smart Match Merge, All-in-one charts and interactive maps.
* Special features like Timeline.
* Enhanced Smart Matching – confirm and reject matches, contact Site Manager, automatic merge.
* Access to the MyHeritage family sites and members collections in SuperSearch to boost your research.
Trusting this has proven useful to you.
Kind Regards,
Dean,
MyHeritage Team.
Very helpful and nice staff. Helping me transfer my old account tree to my new account.
Answering very fast.
Date of experience: April 13, 2018
Very pleasant person helped the me solve the query and talked me through how to solve it excellent service
Date of experience: July 18, 2018
Excellent service, accurate results & database. Our family has so appreciated my heritage's excellent service through our DNA journey
Date of experience: October 25, 2020
I did not receive my DNA test. I sent a complaint and they sent it back very quickly. They were very efficient and nice
Date of experience: August 1, 2018
MyHeritage tech-support was great. Claudia addressed all my issue, and turn around time was great.
Tip for consumers:
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Products used:
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Date of experience: April 21, 2023
I was VERY pleased with the help I received when trying to activate a kit. Maya was so patient and helpful!
Date of experience: January 31, 2017
The agent through the email was very friendly and helpful, also was very quick in response.
Many thanks.
Date of experience: December 12, 2018
I received excellent help. The staff was knowledgeable about the issue I wanted to resolve. I am pleased with the outcome.
Date of experience: March 28, 2019
Changing email gave a problem of sync. With the help of a trained employee, the problem was solved in no time.
Date of experience: April 16, 2019
Spouse could not see or use his DNA matches or any DNA comparing within MyHeritage site when he was logged on his own. He could use DNAs matches on my site log on, But not when he logged on his.
Date of experience: July 28, 2017
I have just spoken to shimon about 2 problems i was having. He was polite, knowledgeable and understanding and solved my 2 problems.
Date of experience: December 30, 2015
I had a question, and a woman helped me solve a problem quickly and with great kindness.
Important for me to be met with kindness.
Date of experience: May 10, 2018
The support was very courteous and helpful, as well as efficient. She understood the problem right away and was very kind. Thank you.
Date of experience: June 12, 2018
Excellent service. Friendly and persisted until problem was solved. Never wavered until we got to the root of the problem and then to the solution.
Date of experience: July 2, 2018
Excellent from Mikael. Highly professional and I am very happy with the help from Mikael. Many thanks from your very happy customer.
Date of experience: July 8, 2020
MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools.
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
Dear Shelton,
Thank you for your review here on SiteJabber.
Please copy paste the following link into your browser and take a look at the FAQ from within our Help center under the subject Subscriptions as I am sure this will help you.
http://helpcenter.myheritage.com/Account-and-Subscriptions/Subscriptions/16087427/What-subscription-types-does-MyHeritage-offer.htm
Trusting this has proven useful to you.
Kind Regards,
Dean,
MyHeritage Team.