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MyHeritage has a rating of 3.3 stars from 3,771 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service, and support team. MyHeritage ranks 1st among Genealogy sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I was having problems with my tree. Ron walked me through my problem. I am happy with my tree again Thanks MyHeritage.
Date of experience: July 11, 2017
My heritage team responded really quick to my ticket and was really polite and understanding. Thanks a lot Johnny from My Heritage team.
Date of experience: September 11, 2020
It was a very positive experience. Generally, I find tech support frustrating. I found this a very good experience.
Date of experience: December 2, 2017
Fantastic platform, exemplary customer service. Very satisfied with the platform service itself and also how good customer service is!
Date of experience: June 2, 2020
The attendant was cordial and polite and resolved my problem very quickly, it was outstanding.
It was for my heritage website.
Date of experience: December 30, 2018
Enga was very helpful in sorting out my email issue, as well as updating my account from a prior account that I'd forgotten I even had!
Date of experience: August 22, 2017
On the 14th August 2017 for 1 hr requesting knowledge of my father my bank statement states you took £90 from my Bank account make contact
Date of experience: August 30, 2017
Stumbled upon this site by accident. It became interesting. I learned a lot about the history of my family
Date of experience: April 8, 2021
Very helpful staff. Thanks Kate! A great site in which to build your family tree and where you can have an A4 book produced at no cost. Recommended.
Date of experience: May 5, 2015
Mr Barry has helped me solve a problem very good. I will recommend My Heritage Customers services to everyone.
Date of experience: February 8, 2019
Aaron helped me sort a problem on my tree
Was patient & polite am very player with his support.
Regards Karen
Date of experience: August 1, 2017
They take money when you've cancelled, twice the previous years fees without telling you!
Minus 1000 stars
Date of experience: April 15, 2019
Dear MyHeritage member,
I am sorry to read your review and would like to resolve the issue for you.
Firstly, I must clarify that MyHeritage informs all of any charge and its price on the automatic e-mail that is sent out after you enroll in a subscription and after every renewal or purchase a DNA kit. Also, one may view the status or cancel an annual subscription at any time when logging in to MyHeritage from the My Purchases page and incur no annual charge.
Your member experience is very important to us and we really do value the satisfaction of all of our members. This is why our terms and conditions read that If you are not satisfied with your purchased plan you may request a full refund by contacting Customer Support within thirty (30) days of the initial purchase date of the subscription.
I would be more than happy to assist you personally with issuing you a full refund. In order to do so, I’m going to need to locate your account.
Please send me a message from your registered e-mail address at shane.vipsupport@myheritage.com so I may assist you with this as soon as possible.
I will be looking for your e-mail.
Kind Regards
Shane, MyHeritage Team
Customer support was really friendly and helpful. They quickly solved my issue! Thank you very much myHeritage team!
Date of experience: April 24, 2019
I made a mistake with my credit card and they helped me very kindly. It is always gratifying to meet companies that really care about customers.
Date of experience: April 24, 2019
Basically you can't find out anything without upgrading to a "Premium" account. The website says MyHeritage is "free," but it's really not...
Date of experience: March 31, 2016
Initiated solution and helpful advises from service-minded person taking the time needed to help me out. Very grateful!
Date of experience: December 17, 2018
Quick to respond,, efficient sensible advice. Always feel help is at hand if required.
Thankyou My Heritage.
From New Zealand.
Date of experience: December 10, 2014
Error invoicing. Correction well done and quickly by support person. Excellent customer service. Thank you.
Date of experience: May 13, 2020
Super fast responses to queries. Was not expecting such speed. Fantastically excellent. Totally professional.
Date of experience: February 11, 2019
I received excellent support from Tessa. She detected my problem very quickly and resolved it right away.
Date of experience: December 3, 2017
Perfect approach from the customer support.
Called them asking about a delivery and got everything I needed.
Date of experience: December 17, 2018
I received fast and accurate help from Mark at MyHeritage.com will not hesitate to contact them again.
Date of experience: October 18, 2018
Sounds like a bunch of BS. After reading the reviews, it certainly doesn't sound very reliable. Also, said free and it's not.
Date of experience: January 21, 2017
Dear Carol,
Thank you for your review here on SiteJabber.
Please contact me from your registered MyHeritage email address to support@myheritage.com and also place my name in the subject line. I will then once I receive your email look into this for you and assist you with any problems you may be having with your account.
Looking forward to hearing from you.
Kind Regards,
Dean,
MyHeritage Team.
MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools.
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
Dear Gillian,
I regret to find that you were charged for an annual membership without knowing of the annual membership charge and I will do all I can to issue you a refund as soon as possible.
Firstly, I must clarify that MyHeritage informs all of the annual charge and its price on the automatic email that is sent out after you enroll in the membership and before every renewal. Also, one may view the status or cancel an annual subscription at any time when logging in to MyHeritage from the My Purchases page and incur no annual charge.
Your member experience is very important to us and we really do value the satisfaction of all of our members. This is why our terms and conditions read that If you are not satisfied with your purchased plan you may request a full refund by contacting Customer Support within thirty (30) days of the initial purchase date of the subscription.
I would be happy to assist you personally with canceling your membership and issuing you a full refund. In order to do so, I’m going to need to locate your account.
Please send me a message from your registered e-mail address at rafael.vipsupport@myheritage.com so I may assist you with this as soon as possible.
I will be looking for your e-mail.
Kind Regards
Rafael
MyHeritage