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MyHeritage has a rating of 3.3 stars from 3,771 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service, and support team. MyHeritage ranks 1st among Genealogy sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Very questionable results, inconsistent and a racist company. You are best to opt for another more reputable source
Date of experience: December 4, 2017
Fantastic customer service. Issue resolved with fast reply and solution offered straight away. Very impressed.
Date of experience: December 19, 2017
Excellent service. Would use again. Appropriate advice and correction to problem. Hopefully now sorted for good.
Date of experience: December 28, 2017
Such a helpful customer services department. Absolutely delighted with them. Thank you very much for the help
Date of experience: January 9, 2018
An excellent tool to build your family tree, a little bit expensive though.
Great DNA tests with international delivery!
Date of experience: February 18, 2019
MH support were cheerful, polite and helpful. Sorted out my problem over the phone with no issues whatsoever.
Date of experience: January 10, 2018
My call was answered promptly and issues were dealt with quickly even though I have to wait on permissions from the site manager!
Date of experience: February 11, 2018
Quick, informative response. Plus offering further assistance if needed.
Thank you, much appreciated.
Date of experience: December 23, 2018
Even when something goes wrong or unexpected, the support department Always does their utmost to get things going.
Date of experience: January 25, 2016
They are really kind on the phone and solved my problem in less than 5 minutes!
I recommend them.
Thank you :)
Date of experience: December 18, 2018
All the dutch speaking helpers were occupied so I talked to an english person who helped me very good and quick!
Date of experience: February 25, 2018
Brilliant efficient online service and call centre, I highly recommend this website to anyone serious about a family tree.
Date of experience: February 25, 2018
I admit to being a little 'slow' in thinking but the Help desk person was pleasant informative and patient.
Date of experience: February 17, 2018
Had some trouble in renewing my premium plan. A simple email and it was solved. Keep up the good work.
Date of experience: March 13, 2018
I have never been treated with such disdain by a customer service department. They are total rip-off.
Date of experience: August 3, 2016
Elimination of my problem took less than 24 hours. It would be desirable, that such service was always and everywhere!
Date of experience: April 16, 2018
Result very vague. If you want to go into any detail at all, it's more fees. Not worth the initial cost.
Date of experience: May 2, 2017
Dear Ed N,
Thank you for your review here on SiteJabber and I am sorry to read that you feel this way.
Would you be so kind as to contact me from your registered MyHeritage email address to dean.vipsupport@myheritage.com and I will be more than happy to assist you.
Thank you for your cooperation and I look forward to hearing from you.
Kind Regards,
Dean,
MyHeritage Team.
Polite, detailed and very efficient in explaining possible delay of receiving "sample"... well done!
Date of experience: April 12, 2018
What a good experience! They helped me through my troubles with MyHeritage DNA Kit! Dont hesitate to use it!
Date of experience: April 9, 2018
Very quick response to a technical question. Received feedback in less than 2 hours. Problem solved!
Date of experience: May 23, 2017
Very courteous, patient, polite and informative. My fears have been put to rest. Will definitely use the support line again.
Date of experience: April 10, 2018
I had two inquiries, both were rectified thanks to the helpful and friendly service provided by Melissa
Date of experience: May 16, 2018
Very pleasant and efficient agent solved three problems in no time at all. One of the most positive experiences with a problem I have had. Howard
Date of experience: May 14, 2018
My heritage is the worst, I would never refer this site to anyone! Does not match other sites and renews without advising you!
Date of experience: January 1, 2019
Dear Janice,
I'm sorry you feel this way.
I must clarify that MyHeritage informs all of the annual charge and its price on the automatic e-mail that is sent out after you enroll in the membership and after every renewal. Also, one may view the status or cancel an annual subscription at any time when logging in to MyHeritage from the My Purchases page and incur no annual charge.
We value the satisfaction of all of our members. This is why our terms and conditions read that If you are not satisfied with your purchased plan you may request a full refund by contacting Customer Support within thirty (30) days of the initial purchase date of the subscription.
I would be happy to assist you personally with canceling your membership and issuing you a full refund if you've incurred in an unwanted subscription with us. In order to do so, I’m going to need to locate your account.
Please e-mail me directly at catarina.vipsupport@myheritage.com from your registered e-mail address so I may assist you with this as soon as possible.
Kind regards,
Catarina, MyHeritage Team
MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools.
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
Hi Stan,
I see you have written the same on another review site and I would like to learn more about how you have experienced racism with researching your family.
This is most important for me and I will do all I can to help.
In order to help, I'd like to better understand what caused this to ultimately forward it up the chain of command here for swift action to better the genealogy experience for the millions of our members.
Please e-mail me at rafael.vipsupport@myheritage.com from your registered e-mail address so I may locate your account and assist with this as soon as possible.
Looking forward to helping and understanding what happened.
Rafael
Myheritage