MyHeritage

Nobody answers, only chat bot creates ticket and silence, I can not download dna set, I can not change email adress, scam

My Heritage are always glad to help. Everytime I have contacted them they have been very helpfull. Always have time for you.

I have uploaded several large GEDCOM files to My heritage and the support team has always been very helpful and thorough answering any questions I have had.

SoIve my problem satisfactory. Help me to go on building my trees. Very usefull.
I asked how can I copy many persons from one tree to another.

I wanted to resend an invitation and had problem to find out how to do it. After a few minutes the problem was solved.

Not easy to find!

Great service, quick reply and easy site. It is a good way to find your ancestors and matches with other familytrees are quick to find

The contact was extremely helpful and efficient.
I could solve my issue very quickly and was fully satistied.
Thank you very much for the support

Eve was great and said that she cancelled my free trail
Was having problems due to wrong email address
Thanks Eve

I needed help to activate my DNA code, called and got the help I needed. Very good help, thank you!
Will call again if i NEED more help!
M. Pettersen

They are good and very helpful. I to ask about how to download my dna to my grandson site on MyHergetage.

I had problems and questions in connection with envoicing and payment. I just made a call, and everything was solved instantly.

Dinko was very helpful and patient. Very good. I am not entirely sure that it was worth the money but the information I did receive was interesting.

I described the first name as- JOKE- a dutch name of a girl. The WEBSITE OF MY HERITAGE CHANGES IT INTO - -JCROSOVER-. Its a wrong name, the website changesd immediataly the name, not me. But the helpdesk keep telling i have to change the emailadress. How can i change a emailadres that does not excist.? People of the helpdesk ignore this sentence.!

I was called when I could not place and explain the results for myself and was kindly helped by Maor.

I am extremely disappointed in MyHeritage. I made the mistake of signing up for a free trial and not cancelling at the end of the trial. Understandably, my card was charged. I quickly emailed to rectify, but was given the same run-around by customer service as another commenter and only got 50% back. It was like a sales call where I was told to actually keep my account and they made it seem like they were doing me a favor by giving me a discount to a service I didn't want. I re-read the terms and they state that they value customer satisfaction and would fully refund if cancelled before 30 days. I was not given this luxury. When I emailed them back about it, they re-activated my account and called me and left a voicemail saying the "fixed" my account that that I accepted their offer and I assume by that statement I was now left with an account to a website I had zero interest in.

I can't believe the runaround I have had in trying to delete my account. I sent a very personally unflattering email the last time I tried to delete my account, but it worked and I'm only out about $75 CAD.

I can't recommend this website.

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Update:
You will see that MyHeritage has responded to all negative posts, like mine.

Nothing has resulted in my contacting them. They couldn't even find a record of my account and after sending all the emails and Paypal receipts - nothing changed. They said "We see that we've refunded you 50% as per your request (I didn't request it - it was all i was offered) if there is anything else we can do, please don't hesitate to contact us"

I cannot explain how unhappy I am with this whole ordeal. Its such a waste of time and money.;

I transferred to MY HERITAGE from an old program but because of my age and the 14 years of research in my former program contained but would not work on Windows 10 I needed to change.
I am hopeful that my son(s) will also wish to access the data after I depart this life and having a web site which is accessible only by agreed people and my data from the web site should be accessible to my successors. I find it a more sophisticated program than my former one. There was a problem with the GEDCOM transfer which the Help services persevered with and solved = they really worked on the problem,.

I now see my task us being able to add notes to various members of the family which have emerged and help bring a 3rd dimension to the data of some individuals

I still have some points on which I am not clear in operating the program eg Marriage details are not recorded (at least I haven't discovered where. They are vital to genealogy. I also need a guarantee that my successors will be able to access my data (this issue is mentioned in one of the Reviews)

My only frustration is that the excellent Help line service is not always easy to access. It would help if the time Zones for accessing the help Staff ( based in Israel) were made clearer. I have experienced messages such as 'No one available' when I am calling in the time periods indicated' or 'traffic problems' or even 'at dinner' This can be somewhat frustrating.

HOWEVER all the help line staff I have encountered could not have been more helpful - Its accessing them which I find might be improved. I can't speak too highly of their courtesy and helpfulness. These views are after a period of about 6 months using the program.

Excellent and helpful treatment by financial staff member - I renewed Membership and Record /Data subscription for another year.

Dylank was able to understand and solve my problem quickly and with obvious expertise. He was also very pleasant to deal with.

I have found My Heritage a very good site, by far easier to use than some of the others I have tried in the past

Okay I did sign up for the 14 day free trail, and do to some health problems that too over, forgot about cancelling. None of that is or was, My Heritage problem. But when they sent me an email about charging me $120 for a years membership I replied saying that I wanted to cancel ASAP and refund any money.
They called to tell me that the years membership CAN NOT BE CANCELED and that therefore there would be no refund. When I complained about this policy, they said that if I had cancelled during the 14 day period there would not have been any charges to my card. BUT- since I had not cancelled then, there was little they could do.
WHF kinda policy is this that once they charge you for years membership there is no way to cancel.? COME ON - THERE HAS TO BE A WAY! THIS IS A NO BRAINER!
A much better policy would be to tell me that "We will have to charge you for a months membership, $120/12 = $10 a month. Then they could refund $110. I could live with that, but NO they can't do that! SO WATCH OUT FOR THIS SITE. If I were you I would check out ALL OF THE OTHER heritage web sites for their refund policy before joining this one.
REALLY PISSED!

Got refund straith away and very understanding and polite and respectfully attitude... only +++++++++++

Problem solved in one minute. Removeing the chr, &, solved the problem. This came together with upgrade in june?

They are very good at taking your money, but very poor at canceling your sub. & returning your money