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MyHeritage has a rating of 3.3 stars from 3,771 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service, and support team. MyHeritage ranks 1st among Genealogy sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I used the 14day trial. I called before the trial period was over. After the trial period was over my card was charged and they corrected the error.
Date of experience: October 9, 2017
Very satisfied with the program and the quick respons when contacting servicesupport in different errands.
Date of experience: June 1, 2020
Save your money people. There had to be a mixup because my results don't even make any sense. I should've went with ancestry.
Date of experience: July 24, 2017
Nadja able to represent MyHeritage company in the best possible way. She provided me effective, fast and informative support. Completely happy with.
Date of experience: July 23, 2017
The wait was rather long, but my concerns were adaquently solved Thank you very much for your assistance..
Date of experience: August 14, 2017
Great service... answard all my questions... very nice and helpful
You want 100 characters this is way to long
Date of experience: January 6, 2018
Total scam just like familytreenow dot com. I wouldn't be surprised at all if it's the same owner for both sites.
Date of experience: April 18, 2015
I would like to thank Mr. Ziv who helped me very much in building my Family tree, with a lot of knowledge and patience.
Date of experience: June 3, 2020
I called regarding registration of my DNA kit. The person that spoke to was exstremely kind and helpful. Thank you very much!
Date of experience: February 23, 2018
MyHeritage is not only THE best site for ancestry and dna, thay also have amazing customer service. I highly recommend!
Date of experience: March 13, 2019
All, concerned at customer service with my recent problem were just very prompt and understanding especially Eileil
Date of experience: July 4, 2018
I gathered much scientific details here which were so meaningful to me. Am overally satisfied with you guys. Thanks
Date of experience: June 22, 2020
Until September 2016 I was pretty satisfied with MyHeritage. Then an update for the software FTB was introduced. After that, the synchronization of the Family Tree Builder FTB software with the online web page confused all the photos. They were partly not linked at all or linked to wrong persons. The problem is still not solved correctly.
On my website there are 10 family trees with 1331 persons and 2166 photos.
After 19 e-mails with the support department, my supervisor explained, "I have to consult the development department, as it seems to be a bug." That was on 6 December 2016.
Then a new supervisor took over my case. After 21 mails with instructions and data exchange, she writes: "It seems to be a bug. I'll lead it to the appropriate department. "That was on July 12,2017, 10 months after the catastrophic update of September 2016.
The supervisors were always polite and helpful. They did everything they could to help me. But that was not enough. They depended on the work of the development department.
In July 2017 there was again an update for the offline program FTB. But still some photos are synonymous with the site synced to the album, but not linked to the person records. Photos that are assigned to «events» in the FTB are not synchronized at all. There is no consistency of the errors. Thus the texts of the "biography" and the "events" are synchronized to some of my family trees, to others not.
I spent a few hundred hours trying to correct sync errors, reimport photos, share data with MyHeritage's support department, and follow their instructions. After update 2017 the communication with the support department is torn off. The last thing I heard a few weeks ago is, "We're working on your concerns."
All the more emails I receive concern to matches that I could check for an additional fee and advertising for the analysis and deposit of my genetic heritage, the DNA. Synchronization error of photos I can recognize, but I can not detect any error of my DNA.
However, the joy of MyHeritage has passed. I am now taking my time to get to know the platforms "FamilySearch" and "Ancestry". I avoid www.geni.com. This platform belongs to MyHeritage.
Date of experience: October 19, 2017
Easy peasy to follow instruction given by phone. So happy to have my treeon my new pc. Thank you! Good experience.
Date of experience: January 10, 2018
Je ne suis pas contente de ce site.
Premièrement J'ai été prélevée deux fois du montant de la commande que j'avais passée
Deuxièmement.78€ m'ont été remboursés seulement au lieu des 84€ Prélevés.C'est tout simplement du vol!
Date of experience: January 11, 2023
Alkuun olin innoissani, kun lähetin näytteen. Jäin odottamaan tuloksia ja ketkä olivat sukulaisiani. Pettymys oli suuri, kun totesin tietosuojalain estäneen nämä odotukset. En siis saa mitään tietoa elävistä sukulaisista ja ne olisivat olleet juuri niitä, mitä halusin.
Ei siis ollut mitään järkeä jatkaa ja maksaa tyhjästä.
Valitettavasti en suosittele tätä toimintaa.
Date of experience: March 30, 2023
When I joined My Heritage I really wasn't expecting much. I knew absolutely nothing about my father's side of the family except for a few brothers and sisters who were much older than him and a couple of his nephews. I did not know the name of either of his parents as they had passed away in the late 1920's and my father never spoke about them, probably because I didn't have the sense to ask. I did know that they came here from Germany before my father was born. I utilized the sale they were having to have my DNA done, which was a learning experience in itself. So I learned I'm not German at all and a whole lot of things that I had no idea were in my bloodline, but most of all I actually found all sorts of things out about his mother, her mother and father and my grandmothers siblings and his father's name. How awesome is that! I also found I had kin still living that were doing research on my father's side of the family, which is how I found most of the information. I also found lots of information on my mother's side of the family that I did not know, including great grandparents, where they were born, when they died, etc, etc. So I really have to say this site has been great for me!
I found the site to be very easy to maneuver around in, lots of information you could look up and lots, and lots of matches you could look up and confirm or not.
The only problem I had was in trying to find information. You had to go through pages and pages to try to find what you were looking for which was very time consuming. It would have probably been easier if I had more information to put in the search engine, but of course I didn't.
I would definitely recommend this site based on the good experience I had with My Heritage.
Date of experience: September 13, 2017
After speaking with Sean, Brian and now Maja we've had intermittant success... I will let you know Maja, if I have further failure.
Date of experience: February 28, 2019
Both my mother and my brother did their DNA through another company. I essentially have an idea where my family likely comes from, I also have a an idea of migration patterns based on new DNA and Halogroup breakdowns for Ireland and Scotland and I know there's likely a bit of British/English and one old connection to West Europe.
I know my dad is old Irish (so I would suspect typical 80-90% Irish, with some Iberian, Scandinavia maybe Finnish Northwest Russia). My mom id her DNA and she got over 50% Great Britain, 34% Irish, Europe West and Italy Greece. Which sort of fits old migration patterns to the British Isles. My Brother who would have some of my dad's gene got 66%+ Irish, 16% Great Britain, 6% Finland NW Russia, 3% Iberian, Europe West, Italy Greece, which also fits. With My Heritage I got 65.3% Irish, Scottish, Welsh and 34.7% English, which is so basic and generic. Clearly they have no data base. It is like they threw and ink blotter on the Map of the British Isles. SO I download my DNA file into Gedmatch and in less then a minute I have similar breakdown of ethnicity to my mother and brother. So clearly the information contained in my DNA can be further broken down. I feel clearly ripped off. I wanted to see if anything was different is wasn't. I also do know how DNA is distributed and not all siblings are the same but this was just NO EFFORT INVOLVED. All my family already has been told not to use this DNA test. Vague and simply useless. My video was less than 30seconds with an Irish jig follow by an English melody, poof!
Date of experience: July 5, 2017
Hi Bern,
I'm sorry to read your feedback and review score and I can assure you that your feedback is very important to us.
We are constantly using the feedback from members such as yourself to research, improve, and refine our ethnicity estimate and it is our goal to provide the most state-of-the-art family research tools.
I understand that you see your results as pretty vague, but this is due to the nature of current Ethnicity Estimates in general. Bio-geographical estimates are complicated, especially for countries in Europe.
Many factors such as, for example the fact that over the last thousand years, people in Europe moved around frequently and often mixed with people from neighboring regions. Over time, the official borders changed and so did the population.
All in all, the ethnicity estimate is still an estimate and it is based on the SNPs that we measure from your raw DNA as a company, and the various processing methods we use in our algorithms.
An ethnicity estimate's results may vary in comparison of two companies because of the obvious difference in how companies will process raw DNA results.
Although these differences may be small, it could have an impact on how the estimate is calculated and in some cases will result in differences within your Ethnicity Estimate and your DNA Matches.
Because the field of Genetics is constantly expanding as new research is being done, we continue to upgrade our new Ethnicity Estimate (Beta 0.95) with an enhanced display of ethnicity results, newly added ethnicities now presenting 42 ethnicities and a greater accuracy. But this is due to improve even greater thanks to our Founder Population project, the largest study of this kind ever conducted. More than 5000 participants of different ethnicities have been handpicked to serve as references for this project by virtue of their family trees, exemplifying consistent ancestry from the same region or ethnicity for many generations.
It is our goal for the results of these tests along with our research to yield a rich DNA data set and I can assure you more updates are on the way.
Along with our estimate, many of our members benefit from the research tools we provide that is integrated with their DNA results such as DNA matching, ancestral surnames and comparing matching family trees to help understand their family story. While estimating one’s ethnicity based on DNA is a relatively new field in genetics, great advancements have been made in the past years, but there is much more to discover.
Because your feedback is important, I'm very interested in helping you explore new information while providing you with answers to any questions you may have.
Please e-mail me at rafael.vipsupport@myheritage.com from your registered e-mail address so I may locate your account and analyze your Ethnicity Estimate along with the feedback you report.
Looking forward to hearing from you.
Rafael
MyHeritage
MyHeritage is an Israel based service with satellite offices in the US. If you are comfortable with sharing all of your family history with complete strangers including the DNA information as a result of collaboration between 23andMe then this is the site for you. I has fewer records, by a large margin, than Ancestry and my own personal experience with the company was less than satisfactory. However, my major complaint with all the online genealogical services is that you provide you do all the work by researching and recording your family tree and they then get to exploit that research for a profit. As a long time researcher, I find this model abhorrent. By all means use the service for research (I personally use Ancestry because of its much larger records base), but I record all of my data offline and make it available to proven relatives through my own website. A second reason is that many of the "family trees" that show up on these sites are very poorly researched and documented, are generally incorrect, and multiply to other branches of the family like a virus which only amplify the errors. In that respect, and in my opinion, the best genealogical software was The Master Genealogist (TMG) (now out of business) which I continue to use because of the power and flexibility of the database design. I also have Ancestry, Roots Magic, GRAMPS, and Legacy programs but do not use them because they are " amateurish" by comparison. Although I self-host my own website, the best genealogical software for online genealogical research that I have found is "Webtrees" a free and feature rich program that rivals any of the commercial programs. The operator(s) of Webtrees offer web-hosting services for an acceptable price. In my opinion, if you are a serious researcher, get a copy of TMG and read TMG Tips to see the power of the database model, or use Webtrees to develop your family tree. Only use the online services for research - don't let them exploit your work to attract more unwary customers and fatten their bottom line!
Date of experience: February 11, 2016
Dear R. L,
Thank you for your review here on SiteJabber.
I would firstly like to mention that we do not share any DNA information at MyHeritage as we are bound by international privacy laws and thus a user can not publish this information to their family site or tree.
Our database is growing everyday and we are constantly uploading new materials as it becomes available and or digitized. For this we have a dedicated team that is working all around the world striking up deals with new firms and data holders in order to acquire the most up to date and correct information.
MyHeritage does not exploit users information for profit as we provide a platform only for people to create family trees. Yes we do have research tools/technologies and one of the worlds leading genealogical software's that are constantly being upgraded.
All of the above require man power, database servers, maintenance etc that require paying for. This is why a user is required to purchase a subscription when they reach a certain limit in their family tree site.
With regards to collections of records. MyHeritage owned collections are free to view to MyHeritage members however there is a wealth of information that is held by third party agencies that we provide access to however to use this would require a fee. This is where our Data subscription comes in. This will then give you unlimited access to all collections available through our research tools.
I trust this has proven useful to you and for any further assistance please write from your registered MyHeritage email address to support@myheritage.com and a friendly representative will be willing to assist you with any questions you may have.
Kind Regards,
Dean,
MyHeritage Team.
DO NOT USE THIS SITE. They are happy to take out a number of costs as renewal time without telling customers that there are multiple fees. When I complained I got the basic too bad email and am unable to have a refund made to my now overdrawn account because of this. NEver, ever trust this money hungry, uncustomer driven company. We have laws in place to protect consumers from this type of shady behaviour and I will be taking this further.
I tried to contact this "Dean" as he requested, however I got a reply from someone different with the exact same respone. I am told this company on a number of occasions I do not want this and they are refusing to cancel it and refund my monies. DO NOT TRUST THIS COMPANY IN ANY WAY UNLESS YOU ARE PREPARED TO PAY THEM FOR THE REST OF YOUR LIFE.
I am still trying to get my money back without any success.
I have finally had some success. They have sent me an email refunding my monies and also giving me a free years subscription to the site (i have noted the end date) to amke up for the frustration that was caused. I am waiting fior thr refund to go back into my account.
Date of experience: July 5, 2016
Dear Kim,
Thank you for your review here on SiteJabber.
With every subscription that a customer purchases an email with the title "Thank you for your purchase" is sent to you. Within this email it notifies you of the charge made and that the subscription will also be renewed the following year with the date and amount mentioned. The email also lets you know where to go to cancel the subscription should you wish.
Having said that, please write to support@myheritage.com from your registered email address and also place my name within the subject line. This will ensure that you are forwarded to me and I will look into this for you.
Thank you for your cooperation and I look forward to hearing from you.
Kind Regards,
Dean,
MyHeritage Team.
Was puzzled about re-assigning a DNA kit so rang help and spoke to a very friendly Irishman who solved my problem quickly and efficiently
Date of experience: March 14, 2018
MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools.
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
Dear C. M.
I'm sorry to read your low star review. Your overall satisfaction and feedback is very important to us as we constantly strive to better our genealogy member experience, research tools, and DNA estimates.
That being said, I would like to examine your raw DNA results and inquire more about what you have researched so far.
In order to do so, I'm going to need to locate your MyHeritage account. Please send me an e-mail from your registered e-mail address at rafael.vipsuport@myheritage.com at your nearest convenience.
You already have got my first priority here.
Sincerely Yours
Rafael
MyHeritage