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MyHeritage has a rating of 3.3 stars from 3,771 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service, and support team. MyHeritage ranks 1st among Genealogy sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Refund after a personal mistake while making a purchase on the site. Thank you
Date of experience: January 11, 2018
I ordered one test for me, and one for my man. After some time, we got messege from My Herritage, that my DNA, Said that I was a man, and my man has DNA for a Woman, so offcoutse, we must haved mixed the test, not so hard to understand, and I called the nummer for Sweden for a couple of days, and a Voice in the phone Said, that no one could take my call right now in Sweden, but If I could wait a while, I could be taking to someone that speak english. So I did, after a fre days, and the call was sent, to a Woman in USA, and she helpt me, but it took a while, and are not supet easy for me comming from Sweden, to explain evrything in bad english and also say your email adress in english and also know what the Word for@ is in english? I didnt know But the lady in USA was very nice, so To her, but not so good grades for My Herritage. It is bad service! You need to have a better service for your customers
Date of experience: February 16, 2018
MyHeritage is honest and trustworthy DNA testing company
I am really glad i bought 4 DNA Test Kits from MyHeritage for my ancestry tests
Date of experience: February 16, 2019
In brief: For over 11 years I am using MyHeritage together with their services and I can only say that I am completely satisfied.
Date of experience: July 3, 2018
Hasta el momento no he tenido algún aporte sobre mis ancestros
Date of experience: August 26, 2024
GENUINE not a scam. Got money back after forgetting to cancel free subscription.
SO PLEASED. THANK U
Tip for consumers:
This is about family tree or to know more about one’s family to help out of the «dark side» :
Who belongs to your family
Where they live
And also their date of birth and death
Products used:
Informations about my family
Date of experience: August 7, 2021
Customer support through e-mail and phone is atrocious; e-mail "matches" are pretty far-fetched.
Date of experience: October 25, 2016
What a great site with such easy and friendly people to work with!
Date of experience: May 17, 2016
Thanks to Dean of MyHeritage vip customer support responding to my site Jabber complaint, MyHeritage has honoured their site service terms.
Date of experience: February 25, 2017
A few weeks ago I made a family tree and purchased a DNA kit, I am very happy with my research and there is a great support!
Date of experience: December 15, 2018
I am not reviewing the results of my DNA, but I am upset that I had to pay $12 shipping and another $3 to send my samples.
Date of experience: November 27, 2017
Dear Jennifer,
I regret to find that you were unaware of the shipping charges involved in your DNA kit purchase. I can understand how frustrating it may be and I sympathize with your efforts.
Your feedback and overall satisfaction is very important to us and I would like to see what can be done about this.
In order to help, I must first locate your account. Please e-mail me at your registered e-mail address at rafael.vipsupport@myheritage.com. I'd be happy to help with the highest form of priority.
Sincerely Yours
Rafael
MyHeritage
THEY CHARGED MY CARD THE 119.00 BEFORE THE TRIAL PERIOD AND YOU CAN'T REACH THEM ON THE PHONE, E-MAILED THEM AND NO RESPONSE.
Date of experience: July 24, 2017
Dear Allison,
I regret to find that you were charged for an annual membership without knowing of the annual membership charge and I will do all I can to help.
Firstly, I must clarify that Myheritage informs all of the annual charge and its price on the automatic e-mail that is sent out after you enroll in the membership and after every renewal. Also, one may view the status or cancel an annual subscription at any time when logging in to MyHeritage and going to your My Purchases page and incur no annual charge.
Your MyHeritage member experience is very important to us and we really do value the satisfaction of all of our members. This is why our terms and conditions read that If you are not satisfied with your purchased plan you may request a full refund by contacting Customer Support within thirty (30) days of the initial purchase date of the subscription.
Please write to me from your registered MyHeritage email address to: dean.vipsupport@myheritage.com and I will assist you with your case personally.
Looking forward to hearing from you.
Kind Regards,
Dean,
MyHeritage Team.
* Terrible service
* Automatically will charge your credit card
* Site is hard to use
Date of experience: November 21, 2016
Dear Danelle,
Thank you for your review here on SiteJabber.
Please write to support@myheritage.com from your registered email address and also place my name in the subject line. This will ensure that you are forwarded to me and I will look into this for you.
Thank you for your cooperation and I look forward to hearing from you.
Kind Regards,
Dean,
MyHeritage Team.
Generous 2 star, since I have to have 100 characters or more, here is more I rate you at 2 stars...
Date of experience: July 15, 2019
Dear Sigrid,
I am sorry to find your low star review.
MyHeritage has a comprehensive Help center where you can locate many FAQ's, which can be found here: https://www.myheritage.com/help-center
We also have a regularly updated blog, with Genealogical hints and tips along with a vast array of articles and information which is free to access at https://blog.myheritage.com
If you have any further questions, feel free to contact me at shane.vipsupport@myheritage.com
Kind regards,
Shane, MyHeritage Team
Rip off. Stay away. They do not respect their cancellation policy. Absolute rip off.
Date of experience: December 13, 2015
Dear David,
Thank you for your review here on SiteJabber.
Please contact me at support@myheritage.com from your registered MyHeritage email address and also place my name in the subject line. This will ensure that you are forwarded to me and I will look into your case for you.
Trusting this has proven useful and I look forward to hearing from you.
Kind Regards,
Dean,
MyHeritage Team.
The program is very easy to handle and the output of the different reports are very good.
Date of experience: February 1, 2016
Avoid this site like the plague. Cancel your credit card. They will milk you. Avoid, avoid, avoid.
Date of experience: December 3, 2014
Nice UX, good service so far. Seems a valuable resource.
Date of experience: April 18, 2016
The support team at Myheritage has always been prompt and helpful to all my queries.
Thank you guys
Date of experience: November 9, 2016
Now up to 63 482 on the family tree and still going strong.
Thank you, my heritage!
Date of experience: March 9, 2016
Happy with experience. The test provided a great insight...
Date of experience: May 17, 2019
Excellent response to help and quite impressed the way smart matches happen automatically.
Date of experience: January 6, 2016
Had a issue with membership called in waited few minutes it was resolved immediately
Thanks Melissa
Date of experience: December 12, 2017
Could not be happier than with service provided by Daniel of My Heritage.
Bob
Date of experience: May 31, 2016
How much does the premium subscription cost per year?
Date of experience: February 4, 2016
MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools.
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
Dear Victoria,
Thank you for your review here on SiteJabber.
Please write to dean.vipsupport@myheritage.com and I will look into this for you.
Kind Regards,
Dean,
MyHeritage Team.