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    MyHeritage

MyHeritage

Overview

MyHeritage has a rating of 3.3 stars from 3,771 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service, and support team. MyHeritage ranks 1st among Genealogy sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 84.3%
Positive
214
Neutral
11
Negative
29
View ratings trends
67
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How would you rate MyHeritage?

Reviews (3,771)

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Reviews that mention popular keywords

family tree (511) support team (140) dna kit (204) credit card (106) dna test (186)
Thumbnail of user geertm14
Netherlands
1 review
0 helpful votes
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August 27th, 2018

Uitstekende hulp en vooral veel kennis van de mensen bij de helpdesk.
Het accuraat reageren op de problemen.

Date of experience: August 27, 2018

Thumbnail of user urpor
Finland
1 review
0 helpful votes
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February 19th, 2016

Olen saanut kysymysiini vastauksen marinalta oikein nopesti ja olen tyytyvainen vastauksiin
Vaikka kaanokset eivat ole oikein huvia.

Date of experience: February 19, 2016

Thumbnail of user fernandog56
Spain
1 review
0 helpful votes
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July 15th, 2018

La palabra excelente, resume perfectamente la atención recibida y la razpidez en dar solución a mi planteamiento.

Date of experience: July 15, 2018

Thumbnail of user pieth4
Netherlands
1 review
0 helpful votes
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April 27th, 2020

Erg goed geholpen door iemand van de helpdesk zeer uitgebreid geholpen en naar de diverse onderdelen verwezen

Date of experience: April 26, 2020

Thumbnail of user nilsericw
Sweden
1 review
0 helpful votes
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July 19th, 2018

Trevlig kompetent support som tog tid sig tid att lösa problem med att logga in i MyHeritage appen via I Phone
Hittade bug i MyH appen som skall åtgärdas!

Date of experience: July 19, 2018

Thumbnail of user albertl70
Belgium
1 review
0 helpful votes
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June 17th, 2018

La dame qui a solutionné mon problème ce matin a été très courtoise et je la remercie pour sa compétence et sa patience.

Date of experience: June 17, 2018

Thumbnail of user bertrandd11
France
1 review
0 helpful votes
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February 9th, 2018

Une équipe à l'écoute et disponible, une réponse rapide et professionnelle, des résultats rapides et efficaces.
Un sans faute

Date of experience: February 8, 2018

Thumbnail of user rolfz5
Switzerland
1 review
0 helpful votes
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July 14th, 2022

Remboursement rapide suite à une erreur de ma part. Merci à MyHeritage pour la rapidité et la simplicité de la procédure

Service
Value
Quality

Date of experience: July 14, 2022

Thumbnail of user bertv48
Netherlands
1 review
0 helpful votes
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January 12th, 2022

Had een verkeerd product ontvangen, maar door jullie snel opgelost. Duimpje, Duimpje, Duimpje en nog een

Date of experience: January 12, 2022

Thumbnail of user carmens81
France
1 review
0 helpful votes
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May 22nd, 2018

Mi consulta telefónica ha sido muy satisfactoria la consultante ha sido muy eficaz en sus respuestas

Date of experience: May 22, 2018

Thumbnail of user roelb15
Netherlands
1 review
0 helpful votes
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May 5th, 2020

In Coronatijd terug gebeld door helpdesk en mijn vragen uitstekend behandeld, deskundig en vlot en in mijn eigen taal

Date of experience: May 5, 2020

Thumbnail of user jand161
Netherlands
1 review
0 helpful votes
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July 25th, 2019

Vriendelijk, duidelijk en met het gewenste resultaat geholpen
Ook uitleg gekregen over nog wat andere problemen

Date of experience: July 25, 2019

Thumbnail of user jooph
Netherlands
1 review
0 helpful votes
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August 15th, 2017

Hedenmorgen mijn vragen deskundig en tot volle tevredenheid beantwoord.
Hartelijk dank!
Joop Hengeveld

Date of experience: August 15, 2017

Thumbnail of user kurtt9
Austria
1 review
0 helpful votes
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November 15th, 2016

Guten Tag!

Die neue Version ist installiert und funktioniert einwandfrei.

Herzlichen Dank sagt

Kurt Tschiderer

Date of experience: November 13, 2016

Thumbnail of user nicoleb181
France
1 review
0 helpful votes
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August 28th, 2017

Super my heritage. Agréablement surprise. C'est facile à gérer,. Aide par téléphone excellent. Vite la suite.

Date of experience: August 28, 2017

Thumbnail of user gabrield24
Brazil
1 review
0 helpful votes
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August 30th, 2017

Fui prontamente auxiliado em minha dificuldade. Possuem um bom serviço de suporte ao usuário. Grato.

Date of experience: August 30, 2017

Thumbnail of user silvanae2
Argentina
1 review
0 helpful votes
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September 25th, 2017

Buenas tardes.¿ Cómo hago para borrar algunos integrantes de ni árbol que no son relevantes y me ocupan espacio? Gracias.

Date of experience: September 25, 2017

Thumbnail of user anttiu
Finland
1 review
0 helpful votes
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May 16th, 2022

ILMEISESTI POSTI OLI KADOTTANUT NÄYTTEENI JOHONKIN. MY HERTTAGE OTTI YHTEYTTÄ JA LUPASI TOIMITTAA VELOITUKSETTA UUDEN NÄYTESETIN NIIN SAADAAN MINUNKIN SYNKKÄ MENNEISYYS SELVILLE ANTTI TAMPEREELTA

Date of experience: May 16, 2022

Thumbnail of user natalied292
Canada
1 review
0 helpful votes
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October 21st, 2021

C'est un super site pour gérer votre organigramme familial. De plus, le support technique est rapide!

Service
Value
Quality

Date of experience: October 20, 2021

Thumbnail of user sandrav17
Netherlands
1 review
1 helpful vote
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January 6th, 2016

Zeer adequate en snelle respons op mijn vraag hoe pleegouders of adoptiefouders toe te voegen, met een linkje naar de juiste uitleg.

Date of experience: January 6, 2016

Thumbnail of user bettyd221
Belgium
1 review
0 helpful votes
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July 8th, 2020

Très réactive suite à mon problème! J'espère avoir un bon suivi également. Aussi non, cest Top. Bonne journée

Date of experience: July 8, 2020

Thumbnail of user maxad
Brazil
1 review
0 helpful votes
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January 12th, 2022

Fui muito bem atendido, e com muita eficiência meu problema resolvido, parabéns a Shane colaboradora que me atendeu.

Products used:
Serviços

Service
Shipping
Quality

Date of experience: January 12, 2022

Thumbnail of user anneb96
Belgium
1 review
1 helpful vote
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February 27th, 2017

Ik heb meermaals vastgesteld dat geboorte- huwelijks- en sterftedatums niet correct zijn. Amateuristisch!

Date of experience: February 27, 2017

Thumbnail of user barbelk
Germany
1 review
0 helpful votes
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January 11th, 2018

Kundendienst sowohl in englisch als auch auf deutsch. Nur der deutschsprachige ist schlecht zu erreichen.

Date of experience: January 10, 2018

Thumbnail of user lenae6
Sweden
1 review
0 helpful votes
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March 16th, 2017

Mycket nöjd av servicesen jag fick. Kommer att kontakta även i fortsättningen om det skulle bli problem.
Med vänlig hälsning Lena

Date of experience: March 16, 2017

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From the business

MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools.

Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.

The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.

Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.

The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.

Company Representative

Thumbnail of user deanp12
MyHeritage Support T.
Typically responds within 2 days

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