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MyHeritage has a rating of 3.3 stars from 3,771 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service, and support team. MyHeritage ranks 1st among Genealogy sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Mein Anliegen wurde von einer freundlichen Dame namens Lidija bearbeitet. Toller und kompetenter Service. Danke!
Date of experience: February 11, 2018
Der Support funktioniert immer einwandfrei, ist sehr professionell und freundlich. Ich kann gar nicht genug Lob aussprechen:-)
Danke!
Products used:
DNA Kit
Date of experience: April 28, 2022
Site tres serieux qui vous rapelle au telephone ou ecrive aussi par mail et on trouve solution si probleme; resultat kit ADN epoustouflant... merci
Date of experience: July 12, 2020
Eu questionei um problema ao tentar fazer melhoria em fotos e não tive resposta da myheritage. Jhd lakjsdh flkajshd jkash dk
Date of experience: June 19, 2020
Моя почта прекратила своё существование и я не мог восстановить пароль. Большое спасибо Елизавете, благодаря которой я сумел войти на свой сайт.
Date of experience: September 9, 2018
Assistance téléphonique très précieuse et efficace. Bonne aide en cette période de crise dûe au covid19.
Date of experience: April 7, 2020
La atencion en soporte, es muy bueno. Me ha servido de mucha ayuda. Trato cordial y amable. Se preocupan por el cliente.
Date of experience: April 19, 2020
Problemen met inloggen. Verkeerd e-mailadres opgegeven bij registratie. Snel opgelost. Vlot en vriendelijk geholpen.
Date of experience: March 21, 2022
Ik ben zojuist aan de telefoon geholpen op een rustige vriendelijke en duidelijke manier.
Alles is opgelost waarvoor mijn dank.
Date of experience: April 24, 2020
Atendimento telefônico excelente, atencioso, agradável, humano que supriu as expectativas. Eficiente. Site amigável.
Date of experience: May 4, 2020
Bonjour, accueil parfait renseignements adéquat, personne très courtoise, merci. Rapidité sur le retour à ma question.
Date of experience: September 2, 2021
Je ne parvenais plus à me connecter au site mais une solution rapide et claire fournie par le support m'ont permis de réparer les choses.
Date of experience: September 14, 2021
Der Support Mitarbeiter hat mir bei der Änderung des bisherigen Verwalters des Stammbaumes auf meine Daten schnell und sehr kompetent geholfen. Danke
Date of experience: January 16, 2018
Tack för hjälpen Lisa i Kundsupporten, för hjälp med att hantera våra DNA-kit!
Ha en bra dag / Jörgen Eneberg Larsson :)
Date of experience: October 17, 2018
Jag är mycket nöjd med bemötandet och den snabba hjälpen jag fick föratt lösa mitt problem, Jag kan varmt rekommendera My Heritage
Date of experience: January 2, 2019
Ich kam nicht mehr auf mein Konto:
Sehr gute kompetente, freundliche telefonische Hilfe. Der Rückruf erfolgte innerhalb 1 Stunde.
Date of experience: August 15, 2022
Ich hatte ein Problem mit meinem eingeschickten DNA Kit und wurde sehr gut und freundlich beraten. Ich war sehr zufrieden mit dem Service.
Date of experience: December 17, 2018
Bonne prise en charge par le service client (qui m'a renvoyé sur un standard US)
Explication claire et ils sont a notre ecoute
Date of experience: June 28, 2018
JAMES, obrigado, sem seu empenho nada conseguia, a sua prestimosa colaboração foi o coroar de êxito oeu pedido
Date of experience: July 20, 2019
AMABILITE et EFFICACITE. Contact rassurant et intéressant pour la suite de mes relations avec "My Heritage"
Date of experience: October 26, 2021
MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools.
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
Dear MyHeritage member,
We value the satisfaction of all of our members and strive to offer a first-class service to our members. I would like to investigate your case personally, please send me a message from your registered email address to shane.vipsupport@myheritage.com and I will be more than happy to help you.
I look forward to hearing from you.
Kind regards,
Shane, MyHeritage Team