MyHeritage

I've just started building my family tree on Myheritage - the user interface is very easy. I had an issue arise and it was quickly corrected for me and answered via email. Very prompt and thorough!

Myheritage does have a lot of expensive subscriptions though - that's the only negative I've found so far.

If you have created a family tree at this site make sure you check search engine results of yourself now. A few weeks ago I received an email notice of the myheritage.com security breach. Checked search engines and now they have changed user setting / preferences so that previously private information about family trees is public! Really?

I´m a heavy user of MyHeritage for more than ten years. Technical support is very expedite when I have required. I highly recommend MyHeritage to all who wants manage their family history in a secure way.

MyHeritage is a professional site and handles its search challenges well. However two way guidance and patience is needed by all. It has mapped out my maternal side family history back to the early 1700's and this has provided valuable ancestral tracking closure for me. I am very grateful for this

This was a first time for my husband and me and we were confused by the results, since they contradicted our assumptions. At first it was hard to get through to them, but eventually they had an expert phone us at a prearranged convenient time. He did an excellent job of explaining their model and our results. The beauty of this process is learning about that deep background, beyond the grandparent stories. What seemed contradictory now makes perfect sense. You must keep an open mind! We totally recommend MyHeritage.

I saw today on other reviews that this should have been sent as a parcel. I don't know what happened to the kit I submitted weeks ago. It is not listed as received on their website and it has not been returned. MyHeritage should have noted how to return this sample if stamps were not satisfactory. Will file complaint with the Attorney General's office after the holidays if nothing changes. Called their phone number. They must have only one person working because they were out to lunch according to the message. What business doesn't stagger the employees breaks so that someone is available during work hours unless it is a place with one employee. Left a message and received an email to check tracking on their website, so obviously it was a computer generated response as it did not address my questions.

Be very careful with this company. The MyHeritage website is not that bad but once you want to stop your subscription it is very hard. They respond with an email but next year they just take money from your credit-card and keep your subscription. I have a bunch of emails where I confirmed that I really want to stop my subscription but again they took 189.01 euro. Be warned, do NEVER take a subscription at MyHeritage, they are scammers.

I've had lots of fun exploring my family's genealogy with MyHeritage... and the customer support has been excellent. They were able to help me with a few issues and responded quickly.

This is a great resource... trying to find all this information completely on my own would be difficult. They've done much of the searching for me and that makes the process go faster (I have more than a thousand people in my "tree").

GORDON

Started to put together a family tree quite a few years ago, I could not get my head round how various member of long distance relatives were related to me. Easy to use and manage including creating complicated family links. Highly recommended

I've read a lot of the reviews and they run very good to poor. I am satisfied, more than satisfied. I did have a small problem probably created by me but getting them on the line was quick and got me an easy fix. Service level is very satisfying. Now as far as the tree builder site, I am getting more connections than with other sites I've tried, also did the DNA test. Very interesting results. Family Trees cost some money to gather, think if you had to hire a Researcher. I understand a free period but why would you think it won't cost something in the long run? " You get what you pay for"

Huge mistake signing up for the "free trial" my card was charged for a full year subscription. Tried multiple days to call there support line, which went straight to a recorded message saying they were closed despite the fact that it was within the hours they claim to be open on their own website. When I finally was able to get someone on the line, after being on hold for half and hour, they still refused to refund the amount charged, spitting out all the standard lines about what a wonderful service they are providing and flat out refusing to transfer to anyone with more authority.

Brilliant customer support. I was concerned that my sample may have been lost in the post. Basically told me to give it a bit more time and not to worry to much because if it doesn't arrive at the lab they'll send a replacement free of charge.

Thank you very much for the DNA kits that you have sent to my sister at no charge when something went wrong and her results were not able to be processed. That is what I call a great company. Thanks for caring.

It was definitely worth the experience. Having my DNA tested revealed ethnicities that I never knew I had. Part of my dads side family always took pride in being Italian, little to find out our direct ancestors just lived in Italy- they were actually Greek! As well as I had no idea my mothers side had Finnish and Nigerian! And now that my family members have started their testing we are linking our family origins. Its been a wonderfully eye opening experience and has encouraged me to dig deeper into my family history.

Having several Family Trees on the go, I needed clarification of subscriptions. A lady called Eve was very helpful, very pleasant and supplied all the information I required.
My only complaint (and it is NOT against Eve!) is the length of time I waited on the 'phone - even though a disembodied voice told me more than 25 times that I was "first in the queue" and would be answered by the next available operator. I also agree with other commentators that the "whistling muzak" is so annoying!
However, at the end of the day, I got the information requested and I'll just try not to call for help or support too often!

I am finding instances of information taken from my documented genealogical research being changed, particularly with individual names, and there seems to be no way to correct this. Makes me think MyHeritage sites are more about cut and paste to build huge family trees than interest in genealogical research and documentation.

I was concerned that my DNA results were taking much longer than indicated. I make phone contact with a most helpful employee, who went through my problem, discovered the reason for the delay, explained it would be rectified within five working days. I was impressed with your employee`s courtesy and efficiency.

You have an excellent program to help people who are doing research about their family. Unfortunately we cannot continue using it because of lack of finances and of time presently.
Thank you for the work.
Regards

It's crazy when you first discover your DNA profile. I was so excited to confirm ethnicity I was aware of and to then discover the new ones! Now I have new DNA cousins all over the world! My Heritage is easy to understand once you your head comes down from the clouds. I have found the staff are friendly and helpful should you need support. I have since ordered two more kits for Christmas presents.

I also signed up for free 14 day trial. Went on it 17 times 4 of those times trying to figure out how to cancel. Called help line on hold for 1/2 our with recording telling me I was next in line. When representative came on line she rude and condescending. This is the worst experience I have had with an Ancestry sight. The would only give me half my money back even though I told them I would not be using there sight again and was deleting my account which I did.

There are some imperfections with the structure and analysis tools, as there is with all genealogical software, but in the main it works very well and has given me many enjoyable hours with few frustrations. Importantly, on those rare occasions where something goes wrong I have found the telephone support to be excellent - courteous, competent, enthusiastic, and (usually) able to solve the problem.

Your former option re duplication of a person was great - why did you delete this aspect.
The assistance that I have just received from Nir appears to answer my query but I will not know until I attempt this long-winded solution.

Please bring back the previous option.

My husband and I wanted to order two kits and as we were simply filling out the required fields for payment and delivery (without creating any accounts or submitting any information yet, just typing words in the provided fields) we received a call from an Unknown number with a man introducing himself as an employee of MyHeritage and trying to push various deals and subscriptions to us. As we were only interested in the kit and wanted to pay not by credit card but through PayPal, the man insisted we provide him information on the telephone as apparently the website has issues processing online payments.
How stupid do these people think we are? This will go to authorities as we have recorded the call, thankfully.